Please help! I found out that the Bombay Company still has life yet just north of the boarder and we requested that they uphold their lifetime guarantee to repair or fix our couch as needed. Basically we received a less than favorable and basically snarky email from the Bombay Company stating that they are not willing to honor our lifetime guarantee on this furniture. Please see the link below for out Change.org site for more details.
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The description and picture of this item clearly states that the blocks have rattan, wood, metal and stone on each one, and look good in the picture. I received these in late September, but because I was painting the room I wanted to hang them in, I didn't open the box for several weeks. I was shocked to see they were merely painted, with no embellishments. I began sending emails to return these in November, and after four attempts, finally got a reply saying "sorry, you can only return after 30 days". I think any reputable company would take back merchandise that has so clearly been falsely advertised and promoted. I wonder if anyone actually got the blocks that were described.