On 3/17/09 I was given a estimate of the phone to have my things delivered to Oregon from Michigan from Best Price Moving and Storage of $2016.00. On 3/30/09 they came and loaded my things and quoted me a new cost that was more accutrate of $2316.00. I made an initial deposit of $342.72 and when they came to pick up another of $850.00. Then they called and said I would owe another $2310.88 and it was downhill from there. Once I asked to have it re-weighed once it gets to Oregon and made another $1100.00 payment to schedule my delivery, they "lost my payment" even after I sent the cashed receipt of my payment and would not deliver, so then they wanted to charge me for them having to wait to deliver and the truck driver had the nerve to say that the lost payment was my problem and if I did not pay what he said we would also have to pay for lodgeing and food for him and his crew while we figured it out. In the end they found it and offered us nothing for the hassel and since I was hung up on 21 different times (I actually counted) and I still do not have my stuff and if I do not pay they will not deliver so I will also not be able to re-weigh it unless I want to sue and wait a year for ALL of my things!! So I am stuck. They said they would delivery it next week if I have their payment ready so I guess I have to pay and pray my things are in OK condition. I am just in tears!
I wish I had read these negative reviews sooner. This move has been an absolute nightmare, and it continues to this day. Brian Slater, the sales person I spoke with was very pleasant. I didn't know he was also a liar. He said that everything would be included in my quote (less the weight of my stuff if it was heavier than what I thought). Turns out if you sneeze the wrong way, they charge extra. This costing me hundreds (and counting) more than what they originally said...but that's the least of my complaints. After 11 business days, I finally received a call from the movers saying they were going to be delivering my stuff (it was supposed to be delivered in 5-7 business days). No call, no show. I had re-arranged my day just so I would be available for the delivery. SO UPSET. I spoke to about 7 people who all did not take any responsibility. Furthermore, they wanted to charge me an additional $230 for a shuttle fee because their 18 wheeler semi couldnt fit around the corner. All in all, my original quote was $1200. By the end of it, I'm paying $1700, and God knows what else they will choose to charge me for next since my stuff is STILL not here. Today makes the 17th day. Please, do not put yourself through this nightmare if you can help it. Their staff are liars, theives, and they DO NOT CARE about their customers.
Best Price Moving was brokered by Nationwide Relocation Services to move my items from MI to IL. They are unethical and lie. They lost several boxes (how do you lose boxes in 2 days when supposedly mine was the only load on the truck? The lied about using boxes for packing that they didn't and damaged items and all this is "not their fault because a friend of mine signed the paperwork they threw in front of him not knowing what he was signing and they didn't speak English so they didn't explain to him what it was for). They took advantage of knowing I wasn't there to watch them.
Then, they lied about weighing my items as they are legally supposed to do and overcharged me for the weight. I knew what it was since I'd moved recently before and they only refunded that money when I demanded they weigh my items with me present. It 800 pounds less.
Never use them and learn from what I unfortunately had to learn.