I ordered a bender ball as a present for someone about a month ago, now I was charged about $26 for the extra supplements they decided to send to me. I called the customer service line and they did absolutely nothing, said it was already shipped so I couldn't get my money back until after I sent it back at my own expense. A day after I had this conversation THE EXACT SAME CHARGE was on my account to the cent! They double charged me after the women said she was reverse it. Unbelievable. I'm trying to file a formal complaint against them through my bank but for some reason my bank is not allowing me to.
The bender ball may, work as good as any store kids ball, but it is not worth the phone call. Once you get on the phone, they tell you 9.99 then you give your credit card and then the scam offers start. You can't get off the phone for half an hour, they try to enroll you in everything under the sun, for monthly credit protection, free gas cards, free shopping club, free walmart card, and the list goes on. You never get a total of what they are charging to your card. I declined everything, the DVD's are extra by the way. I read on line complaints that you have to cancel also with a phone call you can't through on, to stop monthly dvd's charges on your card. Stay away from this item, I wish I had!
First, this happened about one year ago. Apparently Bender Ball/ Essential Boost plays on the New Years' resolution phenomenon and only advertises heavily at this time of year.
The Bender Ball itself is a cheaply made, moderately effective exercise aid, but it is also cheaply priced, so I figured I got what I paid for and that is not the main complaint. Though I continue to warn others away from the product, I freely admit I should have known better.
Today I am writing mostly to warn others about the inexpensive 'add on' specials on the website, where 'if you order now' you can get an additional exercise video or other accessory. I did so, but to get the video I also had to agree to get a trial offer of a diet aid supplement called 'Essential Boost'. This is not a product I would ever use because I am overly sensitive to the ingredients in most of the ones I've tried. I only agreed to get it in order to get the additional tape, and figured it would be no problem to cancel well within the limits of the trial period.
The Bender site says on the main page that shipment 'usually' happens within 48 hours, but now I notice that on the shopping cart page 'two weeks' is standard delivery. After two weeks with no product in sight, I had to call and the person sheepishly informed me that they had 'probably' been out of stock. I directed him at that time to go ahead and cancel the diet supplement and was told it had been done.
Weeks later, within days of finally receiving the Bender Ball package, I received the 'second' shipment of the unwanted supplement. I called again and was told since I had agreed online to receive this, I would have to pay, including the return shipping. No one seemed to know anything about my prior cancellation. I spoke to a supervisor and shared very clearly that I thought his company was engaging in deceptive practices and I would be telling everyone I knew. Though he stuck to his guns about how I had entered into a legal contract with them, I think I impressed him slightly, as they agreed to refund the cost of the product, but not their inflated fee to ship it to me, nor my expense to ship it back, insured.
After that, Bender Ball ads were no longer appearing on TV. I figured they'd been revealed as the scam I strongly suspected them to be, and put out of business, so I never took time to make formal complaints like this.
I highly suspect that the delayed shipment of the actual Bender Ball combined with the quick shipment of the diet supplement is planned. Most people would rather pay the exorbitant $20 plus $6 shipping and just keep the unwanted Essential Boost, rather than go through the hassle and expense to return it as I did. It cost over $6 to send it back as by then I felt it necessary to have a delivery signature so they couldn't further scam me by saying it never arrived.
DO BUSINESS WITH THIS COMPANY AT YOUR OWN RISK!
The online order is very deceiving. The website gives the impression that the purchaser will receive a DVD and a Bender ball. It is not clear that the consumer will be put on the Continuity plan and receive auto shipments of additional DVD's. I noticed on my packaging slip from the original shipment that I had been placed on this plan and that my next shipment will be received in about 30 days. I called the company and informed them that I would like to be taken off of the Continuity plan and that I thought their methods were deceptive. The customer service agent could not get off of the phone fast enough. Hopefully, I will receive no future shipments or charges.
I order the bender ball online. I received my item last month . On September 11 2008, I was Checking my online bank account and found out another $30.00 was debit from my account. When, I called, I was informed that I was enrolled in a continuity program and there was an online disclaimer informing of this fact. There is no such thing on bill of sale, nor attached to my packing slip, I did not see anything to let me know that I was signed up for this. I call the company in the same day and they said they already had ship the merchandise, which I found out later that was not true. they shipped on the 15 of September. The costumer service said that I have to wait until I receive the merchandise and then return to them. Then after 7 to 10 days after they had received the merchandise they will make overturn the charge.
I think this practice is very dishonest and sneak, and they have a Very rude customer service. I have contacte them four times over the phone without any success for the issue to be resolved.
Bought a bender ball (exercise ball) and then 6 weeks later I am seeing new charges on my debit card. When I called I was told that I signed up for a "continuity program" and because there was a check-box on the payment screen which I did not un-check. They mailed out additional merchandise to me (which I never ordered) and just charged me for it. I went back to their website and verified that this check-box does NOT exist on the payment screen. This is an illegal practice and this business should be shut down. Very rude customer service.
I ordered the bender ball two months ago and received it. A month later I was charged for another bender ball product I was unaware they were going to be sending me and at that time was charged a $30 overdraft fee from my bank because they just took the money out of my account. I emailed the company and they assured me they were not going to be sending me anything more and I would be reimbursed as soon as I mailed the product back to them, so I mailed it out on 7/3/08. Today I looked at my bank account and again the same thing. I was charged $19.99 and was charged two more overdraft fees which I wouldn't have been charged if this company hadn't done this to me. I called customer service and again assured me they wouldn't charge me any more and I shouldn't have been charged again. When I asked to speak to the representative's supervisor he told me he was unavailable. I am extremely upset over this situation and have never dealt with such an unprofessional company. Is there anything else I can do about this??
I ordered a bender ball after seeing the infomercial. After the thirty day 'trial period' they sent me two DVD’s, with out any sort of invoice, with a flier stating that if you want a refund to call. I called and was told that I was charged 1/2 of the full amount which came to $27.98 (this month). I told the man that I did not sign up for these extra DVD’s. He stated that when I went online to order that I would have seen that customers are 'automatically signed up'. I told him that I didn't order this online, that I called in and he said that I should have gone online to research the company and that I am the ONLY person in the world who doesn't do that. He proceeded to argue with me for thirty minutes about this as well as tell me that all of the supervisors had left. After waiting an additional fifteen minutes, I finally spoke to a supervisor who really didn't care and told me that it stated on my original invoice about this as well as online. I does not say that anywhere on my original invoice OR online. What I DID find online was that after the thirty day 'customer satisfaction' period, you cannot send the bender balls back.