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The good, the bad, and the ugly - discover what customers are saying about Auto warranty

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Please feel free to browse our reviews and complaints and share your own experience with Auto warranty. Your feedback is an important part of our community and will help others make informed decisions.

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11:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Auto warranty auto warranty

I am an attorney that is researching issues related to companies selling auto warranties and vehicle service contracts. If you have received a letter from such companies, which included information about a vehicle that you own, or have owned in the past few years, please send me a copy of the letter, any additional documents received, notes about any telephone call, and contact me. All information and discussions shall remain confidential.
I am very interested in the following companies:
Endurance Warranty Services (EWS-vehicle division) 400 Skokie #105, Northbrook, Illinois 60062, [protected] ;
Vehicle Protection Service, 339 MidRivers Mall Dr., St. Charles, Missouri 63376, [protected] ;
Motor Vehicle Services 178 Jungermann rd St. Peters, Missouri. [protected]
Thank You,
Attorney Joe Malley
Law Office of Joseph H. Malley
1045 North Zang Boulevard
Dallas, Texas 75208
Ph. [protected]
Fax [protected]
LinkedIn: Joseph H. Malley
Twitter: AttorneyMalley

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5:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Auto warranty harassing phone calls

I keep getting calls from this number talking about my car warranty is about to expire! I have an older vehicle an haven't had a warranty on it for years. The message is always automated and when I call the number back I get a recorded female voice telling me if I want to opt out from future calls to press 1. Before I can even press 1 they hang up!
What really bothers me is that they call both my house phone and my cell! I thought that the gov't was going to put a stop to unsolicited phone calls?

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10:23 am EDT

Auto warranty Auto Warranty Services

Not sure how they got my cell phone number, but the Company kept calling and calling. Finally I talked to them and they would not provide anything in writing until after you purchase the policy. So they want you to pay $2, 500 for a auto warranty policy, which you get to read after you pay. Sounded like a scam to me. Once I told them that I have to do some research on their Company before making this purchase, they got very pushy. After insisting that I will not purchase over the phone with-out doing some research, they became plain rude and disrespectful, saying things like "there is nothing to think about" and "enjoy your repairs". Completely uncalled for. Looks to me that this is a scam, they just want to make the sale and I guarantee that there is going to be some loophole where the repairs will not be covered. I would not deal with this Company and don't recommend anyone else does either.

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KIKMNDAFACE
, US
Feb 14, 2014 10:52 am EST

This company is a total scam. The customer service is rude to say the least. I paid for my warranty (over thousands of $s) then waited over two weeks to receive my confirmation papers. Then after taking my truck to a dealer to have the water pump replaced they came back saying the part is covered. I was told over and over again that it was a full warranty covering bumper to bumper repairs. It even lists "water pump" on their web site... I ended up paying for two days shop time due to the Direct Buy Auto Warranty not getting back to the dealership for two days, also diagnosis cost, and rental car for two days. Then they will not refund your money, without going doing all kinds of Emails and forms... I still have not received my refund! I am not going to waste more time complaining...

Just wanted to worn others DO NOT BUY A WARRANTY FROM THIS COMPANY

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johnegj
Detroit, US
Mar 07, 2012 6:43 am EST

American Auto Shield is without a doubt, unquestionably a rouge operation. We entered into a platinum agreement with this company on 11/02/2017 with a contract price of $2945.00 that would expire on 11/01/2017 or when we reached 48, 000 more miles on our car or 11/10/2113. My wife and I are both retired and thought that it would be a good idea to get some coverage on our Aurora Oldsmobile that is in good shape with 77, 517 miles on the Odometer. This turned out to be a serious mistake with this company, American Auto Shield.

We made a down payment to Mapco of $195.00 and agreed to pay $114.58 each month for 24 months for a total of $2945.00. Two months short of the final payment we took the can in for service and found out that what they call the brain of the car had started to malfunction. Our deductible was $100.00 and gave the American Auto Shield card to the dealership. They call Auto Shield to confirm their service and the number on the card was wrong. After calling several numbers obtained from the phone company, they were finally able to make contact with Auto Shield. The told the dealership that we had not made our payments and the contract was null and void. We had never missed a payment and you can imagine how we felt standing in that dealership

I had followed my wife to the dealership in my son’s car and we left the car with dealership and went home from where I called Mepco. This is the company that we were making payment to each month. They told me that out payments were up to date and we only had two payments to go. This was no big surprise to because I made payments each month though my bank. I informed them of what Auto Shield had told the dealership and their reply was that no one from their office conveyed this to Auto Shield. I ask the lady that I was speaking with to call Auto Shield straightaway and get this cleared up. She said she would and did because I got a call for the dealership saying they had receive a call from Auto Shield approving the work on the car. The part that they needed had to be ordered and it would take two or three days to get it. The Morning we get a call from the dealership that American Auto Shield had called and said that the program that I have with them does not cover that repair.

By this time my wife and I have had it with American Auto Shield and I called their home office I Arvada Co. I was told that they were aware of this case and that they made a mistake and my contract with the does cover that repair. At this point in time all I want is the money back that I had paid for a service I had never use and when I needed it, it was not there for me. They switched me to the finance office and the lady their said they would have to prorate my refund based on the months I have had the service. I informed her that I have never used the service and based on what I have encountered now, it was never there for me. She hung up the phone on me.

A week later I get a call from customer service and by now the car has been sitting on the dealer lot three weeks. We had called the Attorney General’s office and found out that they had filed a law suit against American Auto Shield. We had also been in touch with the Better Business Bureau and they had sent two letters to the auto service company of which they never replied too. I have copies of those letters and records of all we have talked too. This Chap from customer service and he is apologetic about what has transpired. He tells me that they will have their field man go to the dealer take care of this problem. He wants me to make my two last payments. I told him I would after they repaired the car. The field man goes to the dealer, but he wants to order the part needed to fix the car. He claimed he could get it cheaper from a third party and he is not going to pay for the labor because the dealership charges too much. That was the last stroke. Now that the holidays are over, I will use every legal resource to make this company pay for what they have done to me and my wife and there is no question in my mind that there are others that have been mucked over by this rouge company, American Auto Shield.

In summation and to add insult to injury, on 11/13/2017 we received a letter from American Auto Shield Billing & collections that our account has been canceled for non-payment. The truth of the matter is our account with Auto Shield was canceled the day we signed up with them, it took us two years and $2715.84 plus what we paid the dealership to find out!

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Jeff
Burlington, US
Jun 12, 2009 1:56 pm EDT

These guys are SCAM ARTISTS. I cancelled my warranty the day after I opened it. All I want is my 250 back. It is not so much about the money anymore, just the principal of the poor business practice. When I am done with them they will no longer be in business.

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Tom Stiller
,
Aug 26, 2008 2:44 pm EDT

Incoming recorded call. No identification or phone number; just a spiel and press 1 to accept the "invitation".

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tired of calls
gering, US
May 07, 2009 6:03 pm EDT

we keep getting phone calls about our auto warranty to expire, you press 1 to talk to someone and they hang up on you, you call back and there is NO such phone number. this needs to stop. they callup to 9pm our time. everyday i get 3 to 5 calls, different area codes. i am sick of it.!

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Auto Electric
Burlington, US
Feb 14, 2014 3:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

All the Aftermarket warranties I see come into my shop are misleading to customers. They don't cover diagnostics, which is needed to determine the problem. They won't pay for a coolant flush, and will only pay for 1 gallon of anti-freeze. They'll pay to fix problem, but won't pay to do it right. They also don't pay for rental cars or sales tax, on your repair bill. I tell my customers to buy a factory warranty. It's fixed at the dealership, and it's all covered, no out of pocket expense. The dealer may provide you with a loaner car at no charge also. They will only fix the problem also, and won't pay for coolant flush either.

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rosemary2009
Houston, US
Apr 23, 2009 3:16 pm EDT

I have called and canceled my policy as well and they refuse to send me a refund. I was told they are behind and to keep calling and checking to see when it could be refunded. I have also been dealing with Ryan and was told their is no one else to deal with but him. What a bunck of bulls*** I need to make a complaint and who do I make a complaint to, is it the BBB.

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donnal1981
PINE BLUFF, US
Nov 14, 2009 12:37 am EST

Your company don't want to refund my deposit due to your agent not explaining the warranty that i had on my truck Mr Jason sold me the warranty i purchase the warranty august2009 Mr Jason and i had a conversion about what was wrong with my truck( he ask me) so my deposit was 230.00 so i waited the 15 days or 500 miles whichever comes first so i called landers motors here in pine bluff and took my truck over there so landers had took the rear end apart one of your mechanic came there and check it then MS RHONDA call me up and said ya'll would't cover the warranty because of defaults problems MR. JASON did't say that MR.GORDON talk to me and he said he listen to the tape and said the only thing he heard was MR. JASON say about the 15days and 500 miles i told him i know you also heard him ask me about what i think what was Wong with the truck his respond was i'm sorry your money will be refund but when i called back because the money was't on my card he said i'm not giving you nothing back you knew your truck had problems and you was trying to get over they talk to me like i was a fool and then send a letter in the mail and said why i can't get my money back due to none payment so i said i will get a lawyer he ask me how i'm going to fix my truck i have to sell my furniture and other items i'm going back home to NEW ORLEANS i could't send my September payment on the 15 my truck was in the shop August26 THEY CANCELLED my WARRANTY before the due date the only thing i wanted was my money refunded i was treated like a criminal like i sold the warranty i was talk to like a idiot my email address is donnavarnado @yahoo.com my number is [protected].

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Joann1
, CA
Sep 24, 2009 11:37 am EDT

I totally agree and was fed up with all these scams, one of my friends reffered me to a company called Bustabill, and they provide services for scams like this. You should definately look at there website www.bustabill.com it will be helpful to you.

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luis palomo
,
Nov 16, 2008 8:11 pm EST

they don't states about cancellation, or any grace period, nor their paper work states anything, this is a bad practice and i think it should be reported to the insurance commitioner in the state

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F
12:23 pm EDT

Auto warranty SCAM Extended Auto Warranty

At time of sell they offer 30 days money back guaranteed, that you will receive a package by mail, but they would never mention that from the time you buy the extended warranty takes two weeks (15 days left) to receive the package. What comes with that package is a bottle of a liquid (DURA LUBE) product you have to put on your car oil engine in order to get your auto warranty active, you get too the booklist with terms and conditions. I refused to put that liquid on my car and followed the instructions to cancel process, they never mentioned at the time of sell that in case you decide to cancel you will be charge $75 fee, that's on the booklist but you will know that until two weeks later. You will have to pay UPS second day aprox $45 dls to get on time to cancel and start calling. This is SCAM their getting $75 from customers from something they never mentioned at time of sell and I never agreed with them neighter by phone or signed. Somebody has to stop this company of doing that.

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autowarrantyripoff
, US
Jun 18, 2010 10:31 am EDT

they didn't pay a claim

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44 bob
Elmhurst, US
Jun 08, 2011 7:33 pm EDT

I have heard of some people having trouble with their extended warranty, but i bought a Gentry Auto Warranty and had no problems.

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Jim K
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Nov 12, 2008 6:46 am EST

I was suckered by the phone sales pitch. About two weeks later, my supervisor told me my hours would be reduced and I called to cancel. The sales was worse than a used car salesman. He reduce the price, offered to deffer payments and basically said I could have the coverage for free! I told him over and over I wanted to cancel and my money back and raised my voice to talk over him to end the discussion. He put me on hold, but left his mic open and called me an ### hole. When he came back, he continued to badger me and eventually hung up on me when I asked when I would receive my refund. I'm calling today to dispute the charges on my credit card.

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