I recently sent this email to the area manager Abbie Driscoll I still have not had a response. To warn all At the Beach customers or potential the store policy on handling customer complaints are handled though email only there is no one you can directly speak with if you need assistance anymore. I would like to start off introducing myself my name is Jennifer I've been a customer of at the beach for a little over a year. I currently visit the Mwc, OK location on a daily basis. I have several concerns about this store. I didn't know if you are aware of what is going in in your stores these past months, to start off bed 22 has not be working due to several bulbs being out for the whole month of September along with both of your stand up beds, Bed # 14 has been cracked this entire month witch is a fire safety hazard. I have reported this to you managers several times, Too top it all off 2 weeks ago I was ran out of the beds due to bees 🐝 flying around and had some prior issues with billing. Witch you did handle the billing issues Abbie thanks for that, but as a paying customer not only me but everyone that goes to that location is being cheated do to the fact that none of the beds work. I have always had the top packages, when I'm told the entire month i am unable to use the beds that I pay for is unfair. I feel that something needs to happen about this. I don't know what happened to amber but this was not happening when she ran the store. I think you need to really evaluate who you have running your store.
CROOKS...Be careful. They will tell you that you qualify for a less expensive price if you purchase a monthly tanning membership with them. If you ever try to cancel this membership they will continue to charge your account after you follow the cancellation instructions they give you. Bottom line: YOU WILL PAY FOR SERVICES YOU DON'T RECEIVE for a long long time. Plan on making several trips and phone calls to their corporate offices before the monthly withdrawals from your bank account stop. The employees in their stores will give you different cancellation instructions than their corporate offices will. Their corporate offices will not honor what their store employees tell you and they will accuse you of not reading your contract and not taking responsibility for your own actions while they continue to charge your bank account each month.
I signed up for one year of tanning and had my card billed monthly. At the end of my contract I thought the charges would stop, well the did not. I called on 9/10/10 and asked for a refund because my contract had ended and they told me my account is automatically charged the same monthly rate unless I call them. So the ending contract date means nothing! I cancelled my charges on that date (9/10/10) and to my shock today, I get my credit card bill and they charged me again on 9/18 and 10/18. This company has just overcharged the wrong person!
In May of 2010 I visited my local ATB to cancel the renewal of my membership that was to expire in July of 2010. On June 28, 2010 I visited that same location (located on Bowles Ave in Littleton, CO) for one of my final tanning sessions. I informed the employee that I would no longer be visiting as I was only able to come once a month, and was confident that would not be sufficient time to maintain my tan. To my surprise, I was informed that by down-grading my membership to visit just once a month on their lowest bed option, I would still be able to keep up on my tan. After hearing this information, I chose to renew a 6 month membership. On July 1, 2010, I again visited my local ATB (this time located on Kipling Ave in Littleton, CO). The store representative (not the same individual) noticed that my membership level had been changed and was kind enough to let me know that because I had down-graded (at the suggestion of the other employee) to the lowest bed option, I would need to come in at least 4-5 days a week in order to maintain my tan! When I explained that this was not the information I had been given (I am not able to visit that often due to scheduling constraints with my 3 young children) and that I would like to cancel the membership as I would not be able to use it, I was informed that I would be assessed a $150 cancellation fee (which is more than the entire membership for 6 months!) as I did not cancel within a 24 hour period. Had I been aware that I would need to visit so often, I never would have signed a new contract. I based my decision solely on the advice of an employee that lied to me about capabilities of their equipment, as there is no such information available to consumers regarding the amount of time required to maintain an optimal tan. Upon my being informed of the dishonest information, I attempted to speak with a customer service representative via telephone as none of the store representatives would assist me with my problem. The woman was extremely rude, and informed me that ATB "is not responsible for what [their] employees say to customers". When I requested to speak with her supervisor, she informed me that she does not have a manager. When I requested to be connected to VP or someone that would be willing to at least listen to my problem, she refused. I was never able to speak with another customer service representative. She told me I would have to either pay for the full 6 month membership up front ($119.70) or pay the cancellation fee ($150.00). I did pay for the full membership, as that is the lesser amount, however given that I was lied to through the entire process (with the exception of the one employee at the Kipling Ave location), I feel that the company should have at least make an effort to correct the situation with their employees giving dishonest information, which they assured me they will not do.
As many complaints as I have read about At the Beach Tanning, I can tell you it's all true. The salesperson tells you whatever they need to tell you to get you to sign up. They don't go into detail about the horrible and terribly expensive cancellation policy. They just say you can cancel at any time. The "fine print" is the whole contract and, yes, as an educated person, I should have read it. Being that is was for a tanning package, I didn't think I would have to worry about such ridiculous rules.
Good luck calling corporate. I left 16 messages over a 3 month span. Still have never gotten a call back for that particular question. I stayed on hold 1 hour and 23 minutes to talk to a person about cancelling the other day. Every few minutes, I would hear a recording, "average wait time is 1 minute." And I found out that the option I was told I had to sell my contract to someone else was not valid. Lied to again. What a feeling.
While the facilities are usually clean and the equipment is good, the employees are generally rude. There are a few nice ones, but most have a prissy attitude. 25% of the time I go in one of their computers doesn't work or the girl doesn't know how to use it. 20% of the time I get to the room and the bed is dirty or there is no towel. 50% of my visits the Mystic Tan is broken and I can't use it. Most of the time their is no towel, hair nets or barrier cream. Drying off with my work clothes is so much fun. Oh, I can upgrade for additional cost and extend my contract for another 2 years if I want to use the Versa. ARE YOU KIDDING ME????
I am posting this complaint in every forum, outlet, backboard, workplace break area of every friend and family member I have, and filing a complaint with the Better Business Bureau. Do yourself a favor ladies, don't sign up for At the Beach Tanning and Fitness.
CANCELLED CONTRACT IN MARCH 2009...COMPANY CONTINUES/ATTEMPTS TO WITHDRAW FUNDS EVERY MONTH FOR THE LAST 9 MONTHS, FORCING ACCOUNT TO BE CLOSED...WILL NOT REFUND MONIES--STATES I SHOULD CONTINUE TO USE THEIR TANNING SALONS UNTIL THE ISSUE CAN BE CORRECTED...FILLED OUT ANOTHER CANCELLATION AGREEMENT IN JULY AND THEY ARE STILL TRYING TO WITHDRAW MONIES FROM MY ACCOUNT.
Be careful of signing any "Releases" from the, its actually a two year contract requiring you to pay for there $55 dollar a month service. They tricked me and now it reports to my credit. Its way over priced and who really needs tanning for two years. Don't trust there sales rep and read every word of what your signing.
I would suggest going to a locally owned tanning salon instead of them, the people who own it might actually know something about tanning. ATB's employees are stupid and kinda rude.
Whatever you do do not go there unless you enjoy having them call you every ten minutes to try and make you pay.