Over the past week, I have been in a chat room sponsored by AOL called Born Again Online. Another chat room individual called NICKYBEATEMall has harassed, bullied and threatened myself and others with death. This person has posted personal informtion of other chatters including names addresses and telephone numbers. In my case AOL is the only source that has both my screen name and my name and address. I can only conclude this individual works for aol or knows someone that does. This individual bashes gays, blacks, and tormetns another chatter who has lost a nephew in Iraq (died in action). He rejoices and describeds the marines death in graphic terms. I have written 4 letters to AOL, I have emailed thier security team, I have notified Aol right at the times of these violations through NOTIFY AOL. This individual has continously violated AOLs own community standards by bashing minorites and tormenting others with vile language and posting personal informtion. This individual is clearly unstable and I am not sure why AOL has released this sensitive informtion in a way that he could find it. I would like AOL to investigate this matter. I have logged his comments for the past 3 days and have logged his threat to kill me. I have proof of it.
A few yrs ago i enrolled with america online when i purchased my first computer, their subscription required a credit or atm card and so i used my check card and the monthly fee was withdrawn from my account but after 4 years of service i switch to broadband and so i called and also send them email to america online to cancel my account before my billing cut off date, their customer service representative was rude but assured me that no funds was to be withdrawn any more... Well it did not happen ! For the next 3 months my check card was charged for the monthly fees... Every time i emailed them i had no response and when i called they were very rude and did not provide any help nor solutions to the problem!
I was never able to recover my money.
I tried setting up an AOL acct and during the registration process I received a "fatal error" twice, finally on the 3rd attempt I was able to set up a screen name. A few days later my Visa was charged $25.90 twice, turns out even though I received an error message the first two times, the service set up those 2 accounts also and since only one acct is able to receive the "free trial" AOL decided to charge my card the $25.90 for EACH of the extra accounts. When I called to see what happened the rep said I should have called technical support when I received the error instead of starting over, so I decided to cancel both the accounts that I didn't want, plus the one I did - the rep then disconnected the call so when I called back in and waited on hold for another 10 min the next rep said a refund was issued -- well, its been almost 2 weeks and I haven't received the refund to my credit card. I tried emailing Customer Service only to be told to call in, which doesn't help either -- where should I go from here?? I know one thing, I will never even think of using AOL again.
AOL offers free trials and when you don't cancel aol continues the service even when the 30 free trial is up. They then bill you 3ys. later through a collection agency and threaten to seek judgment. How do they get away with this!