Went to Allcare in April, 2007. Just wanted to have a tooth pulled. Was told I had gum disease! the dentist extracted all of my top teeth and left 5 bottom teeth. The dentures fit fine at first, then I started having problems with them.Called back to make an appointment, about one year later! all of a sudden, there was no office.Called the BBB to see if they had any info on this company!! Allcare disappeared of the face of the earth! I still owe Care Credit money on this account, due to being on sick leave in 2008. Got behind on payments and I don't feel that CareCredit deserves my hard earned money. Why should I continue paying for services that can't be fixed!!!
Contracted services with allcare. Payment made for services. Appointment scheduled and cancelled by Allcare several times upon waiting for weeks to be scheduled. Requested credit for payment, they refused to credit my account. It is now a year and they refuse to credit my account. Called New york base with no return call. Reported to State of Ohio Dental borad and I haven't heard from them either. My plans are now to sue the corporation for fraud insurance claims/ state of Ohio Dental board as well for not assisting with my complaint.
Any good attorneys out there who may be willing to help. Why hasn't the state of Ohio revoked their license?? In any other medical profession, the state would have investigated and audited their business ethics.
I went into Allcare opening day and they did my Comprehensive evaluation and set up my "Dental Plan" $7000 worth of work. We got a Care Credit card and my parents paid it off for me really quickly. They didnt have an oral surgeon for the teeth i needed pulled so they out sourced me and i had to pay that doctor seperatly. I needed a root canal and i got out sourced to another dentist and had to pay him seperatly. All the while I was still being charged by AllCare for these services. I went into the offices a few times adn they "forgot" to tell me they needed to reschedual cuz the dentist was on vacation AGAIN. So i still have a root canal partally capped with a tempprary cap yet no crown yet and they have givin me about 8 filings. Oh and did I mention for the tooth i got extracted they charged me for a partial for one tooth I never recieved. Does that sound like $7000 worth of work that THEY did.. NO. So I am at the same loss Im not sure where to turn to get my money back.. any suggestions other than getting a lawyer?
Allcare dental still owes me a refund from July 2010!!! I'm sure I'm not the only one they have swindled! I called often and kept notes on their ridiculous customer service department and their unkept promises!! Original refund which they agreed to would take 30-45 days which has turned into 6 months! They never did the work and my xrays were suppossed to be free since I was a new patient. I don't see how they closed down since they charge up front for services, they should have had plenty of money to stay in business.
If you live in Lafayette Indiana DO NOT go to All Care Dental. My first appointment I showed up on time and they said they would have to reschedule because they were 2 hours behind. So I rescheduled. I went for a year and my teeth are is worse shape then they ever have been. The final straw was I had the flu and I called to reschedule and was told I would be charged 75.00 because I did not call 24 hours in advance. They did not call me to reschedule the time that they were 2 hours behind! i went to another dentist and found out how they have messed my teeth up. Why does insurance keep sending people there?
I purchased better quality bottom dentures w/repair guarantee. In Jan. 2011 my center tooth fell out of liner & next tooth from it broke off in half. So I went there to find locked doors & a closing notice as of 12-31-2010 with no warning. It cost me $1500 & one year to pay for them, but had many problems/adjustments needed. Now they need repair or replaced but they've closed the doors. Now how can I get this corrected? I can't afford to pay another to fix them & that's why I paid for repair service. Plus other companies are reluctant or refuse to work on dentures from other sources. I need a REFUND to move on!
Dentures were nevemade right. Because they made the mistake they charged me for 2 sets of Dentures that still don't fit. They told me that I compain about it to any other patients that would SUE ME! My bill start $999.00 and $500. coupon off. Somehow I they turn me Credit compay and now it has been 2 yrs and I still owe $1500. and my Teeth still don't fit. I still have the first receipt. I have had a Brain Aneuryslm & Stroke there new I wouldn't say anything cause I was didn't understand at that time. I am so glad that someone did something. I just wish it wasn't to late for me.
I had a contract for dentures..The work started july 2010..Was to go back jan.2011 to get permanent dentures made...NOW WHAT!!!
As a patient of this absurd dental group, I too am outraged, though not surprised that the company closed without notice or services rendered! During my time as a patient I had multiple teeth worked on, one tooth had to be redone three times, and another twice. I also got upper and lower partials, and haven't gone for my first adjustment yet. I paid this company $1, 800 for dental work that was only to cost me $1, 200. My insurance was not being billed properly so they received very little from them. I WAS THE ONLY ONE PAYING ON MY ACCOUNT!!
I walked in for an appt one afternoon and was told by the receptionist, very loud and rudely, that if I didn't pay $378 that day, I wouldn't be seen. WTF??? I'm not proud of my reaction, that was louder and ruder than she could ever be, but I walked away AFTER seeing the dentist, and not paying ANYTHING!! I immediately went home and called the company. This is the kind of incompetent reception and office manager staff they had. This staff had changed three times over the two years I was a patient there.
I was set up with a CARE CREDIT charge card on my first visit, balance of $1500 charged to it immediately by office staff. The office manager at that time failed to tell or give me all the information about this card. After paying on it for 18 months, it still had a balance of $1600 on it. THEY FAILED TO TELL ME THAT IF IT WASN'T PAID IN FULL WITHIN 12 MONTHS, ALL THE PAST SAVED INTEREST WOULD BE ADDED TO THE ACCOUNT!! I had to take the money from my savings and pay the card in full to stop losing money.
My dental work was supposed to cost me, out of pocket an estimated amount of $1700, and insurance paying the rest. I paid well over $3000 out of my own pocket! They never did bill my insurance for over 1/2 of the work I had done...I'll be contacting my attorney along with many others for my over paid money back.
January 3, 2011 My mother looked for an affordable place to get my dad's mouth worked on. The first...
Went into the dental office to have tooth pulled and was convinced to get a crown. Was told that insurance was
verified and would pay for a crown. We were both given a quote and paid for the balance at time of service as required by their office. The Insurance did not pay for crown and then we received a bill for more than the original quote. Also we were told that if insurance did not pay for full mouth x-rays they would write them off. We started in March 2010 calling the office because we were receiving bills monthly. We were told not to worry about the bills that everything would zero out in time. When we received the May bills and they were still not correct we contacted the office and asked for the manager, we were told that we could not talk to him so I faxed a spread sheet with all the transactions on it showing that the insurance company paid
more than expected and that they billed out to us the wrong amount. We requested in writing that this be resolved within two weeks and a reply given by e-mail or US postal service. The next month we received more bills for the same amount so we called the corporate office and then faxed them all the documents.
We were told that this matter would be taken care of. Then in August we called corporate office again because we had not heard anything from anyone, then they e-mailed the office manager about the account asking him to adjust it. Then in September we received more bills for the same amount and e-mailed
corporate asking them to PLEASE TAKE CARE OF THIS PROBLEM and included a review
of the issues at hand. A statement was included in that e-mail that said If they do not contact us by September 24, 2010 by certified mail we would consider our accounts to be at a zero balance and that we do not owe any balance for services rendered by them or anyone affiliated with them concerning our dental
care or collections of any debt agreed or not agreed upon. Still we got no response so we called and spoke to a Patient Relations person who assured us that this would be reviewed and taken care of and that they would contact us. I told them that 6 months of this was not acceptable and that so far this was handled in a non professional manner and that I was going to contact the BBB and she said that there was no need for that because she would get it resolved. Now it is November and we still have not had the courtesy of a call from ANYONE! I called today 11-1-10 and spoke to the same Patient Relations person who said no matter what she would call me by close of today to advise of the status. It is now 7:15 p.m. and we have not received any contact. We have gone above and beyond to resolve this issue with the office and corporate. If we billed them
for our time concerning this issue, they would owe us considerably more than what their incorrect invoices total. This company has very bad business practices and customer service!
Update: We filed a BBB complaint. The BBB tried several times to contact them and they would not respond! They are still hoping for a reply but based on all the complaints we found online, I doubt that will happen.
This is the worst dentist office I have ever been to. The staff is negligent and unprofessional. The wait times are excessive. They make you pay in advance to reserve appointments, and ironically they tell you the wrong amount so that they can charge you more after the appointment. The staff is impossible to deal with after appointments. They only want you for your money.
I would pull out my own teeth with a crowbar before ever stepping foot in another AllCare Dental office.
Oh my Gosh, First Impressons is everything. My husband and I walked into this nasty office, floors were nasty and dirty, and were talking nasty, stains on carpeting everywhere, so your sitting there wondering, what will my expereince be when I get in the backroom, Well to my husbands surpise, they took a full set of Xrays, as his intentions was to get 2 teeth extracted. And while there, try to get info, on what it would cost to have his remaining teeth extracted, and full set of dentures placed in his mouth at time of extraction.
Long story short, we were then lead into a room to dicuss what plan the dentist suggested and about $5000 later, and this is with dental insurance, I think they saw us coming! LOL
Its really no laughing matter, but this place is only out of te mony, and no concern on the well being of the patient.
Now my story is 3 1/2 years ago, I should have known not to go back there for my husbands dental work...back to 3 years ago, I had partials made both top & bottom and from the first few months, they never fit right in my mouth. These partials have spent more time in my dresser drawer than in my mouth, I asked while there yesterday, if they could just realine my partials and was told, that I probably needed fillings done on my front teeth again, since its been a couple of years. Whats???
I havent been having any issues with my front teeth, other than my partials not fitting right?
Now they want me to get all my front teeth filled and capped?
They are nute...I am not going back there.
I am sure I am just one voice, to speak out about there practices ...I say they are very un professional
Again, please don't use this place, they are a RIP OFF
I went to Allcare Dental to have all my teeth pulled and get full dentures. Like everyone else has complained, there is NO privacy, the dentist and hygenists (STUDENTS) are VERY unprofessional. x-rays were EXTREMELY painful, reception staff is RUDE. On the day I had my initial consultation I was told that I would have to be put on antibiotics due to infected teeth, but was NEVER given a perscription for them.. Went back for my extractions A MONTH LATER and the dentist gave me the maximum amount of the numbing shots that he could and I could still feel sharp pain due to the infection.. He pulled all of my molars out anyway even though they were EXTREMELY infected and I asked him to stop because it hurt!! His reason he gave me for doing this was, "so we don't have to do so much the next time you come in!" I WAS SUPPOSED TO HAVE A FULL EXTRACTION THAT DAY!!! He left me with a few broken front teeth "to chew with." To top it off, the STUDENT that was assisting wrote me a perscription for an antibiotic that I am allergic to... when I complained that I couldn't take it I was told that I never told them I was allergic to it!! IT IS HIGHLIGHTED IN MY FILE!!! They gave me a new script and sent me on my way. Went back in the next day for my post-op check up and told them that I was severly ill, the infection had QUICKLY spread throughout my body, when I took the gauze out of my mouth the night after my extractions I was oozing so much infection the gauze was actually a gray/blue color instead of red blood... They told me that that was to be expected due to the amount of infection I had in my mouth! So why did he even pull my teeth?! He could have killed me! Then I complained that one side of my jaw hurt REALLY badly... he told me that was also expected, I let it slide... Then he wrote me a perscription for a pain killer that, when mixed with my daily meds I take, would ACTUALLY kill me!!! Didn't even bother to check on it before he gave me that Rx even though I told him that there are A LOT of things I can NOT take with this daily medicine without a severe or fatal reaction!!! For the past week I have lost 5 pounds because I cannot eat anything and have gotten no more than 2 hours of sleep a night due to the pain in my jaw... come to find out, he didn't even pull my molars... HE SNAPPED THEM OFF INSIDE MY GUMS AND LEFT THEM TO HEAL OVER!!! I know this because I can feel them poking through my gums with the tip of my finger!
DO NOT USE THIS DENTIST!!! I CANNOT STRESS THIS ENOUGH!!! DO NOT!!!
The worst experience I have ever had at a dentist office. The prices are extremely high. They wanted THREE visits paid in advance and you are required to accept ALL procedures they suggest. You are welcome to sign up for their line of credit, which they do their best to convince you of. However you may not just pay for the service they provide or even for one visit in advance. There is no "rooms" per say. You are in the open and all personal information is discussed in front of all other patients. They refuse to send any patient information even when a request from another dentist is sent. For $20 each x-ray can be sent. A total of 16 different quarter size x-rays are taken in a very uncomfortable manner. The only positive thing is they have immediate appointments available. I understand now the reason for this. Don't waste your time. It's well worth the wait to visit a good dentist. Your teeth and your wallet will thank you.
I made an appointment 10 days in advance, and pre-paid for the services that were to be performed.
On the day of the appointment, I waited 2 hours after my appointed time, to be told to "Just expect that when I come in, because they are double booked."
I then had to make an appointment with a different dentist to have the much needed repair work done in a timely manor.
Now I still cannot get my money back!
Im telling everyone to AVOID ALLCARE!
They will RIP YOU OFF AND TELL YOU IT'S YOUR FAULT!
In addition I may have never used Allcare if I had previously gone to the B.B.B.'s website.
They show an "F" rating with a multitude of complaints.
I think I have you all pretty much “beat.” Having a huge fear of dentists due to some painful previous issues (not dentist related) it took me a few years until I was finally able to convince myself that I needed to be seen. I made an appointment with Allcare because of the hours and my work schedule. To make a long story short, it was all a fairy tale at the beginning. I needed work, they had a plan, financing ect. At the initial appointment after being seen by the dentist for all of 5 minutes, I was ushered into a room with a so called "office manager." They convinced me of the work I needed done and applied for instant financing even though I had insurance. By the end of the 10 minutes in the "private office" with the manager, I now had a credit card account with "Care Credit" which was immediately charged for the maximum amount of $1500. Very odd I though. Nothing had been done to me and I was in debt for this amount of money and my insurance was never touched. I should have seen what was coming at that moment. Needless to say, I was set up with an appointment once a week for the following month. I "needed" two root canals with two crowns on my two front teeth. Another Six fillings and two extractions. They I was to be fitted for a partial. I wondered when they would actually perform the cleaning... That was never done.
Here comes the fun part. A couple of my appointments I ended up needing to leave work for. Got to the dentists office, waited over an hour once and almost two another time to be told there was an error and I needed to be rescheduled. Ok, well it gets better. I had all six fillings done on a Saturday morning. Within six months, five of the six fillings were out. Not good enough of a complaint yet???? Ok, get this... I had two root canals with crowns at the cost of over two thousand dollars again on my front teeth. They temp. crowns were put on in October with the understanding I was to return after Christmas to have the permanent crowns put on. I did. Three weeks later, the first permanent crown came off. After three other, "complimentary" appointments to fix what they messed up, lucky me they were not going to charge me for them…(but they charged my insurance) It was time for my vacation to Florida. The day after I got there, the crown came off again with no way for me to fix it. I walked around my entire vacation hiding from pictures unless my mouth was closed. I am only 34 so imagine my humiliation. I got home and explained the problem to a new receptionist who informed me I was going to have to wait 3 weeks for an appointment. I went ballistic...I walked into the office with my tooth in my hand and demanded to have it put back on. Oh they did all right... The dentist pushed it on SO HARD that she broke the remaining tooth structure that was to hold it on. Not that she left very much in the first place. I do want to point out that when I started with them I was with one dentist, then another, and then another and now there is someone new there and no one other than the assistant knows any of the pain I have gone through not just physically but mentally as well. I cried my eyes out. I worked in a business office with over 250 people and I was going to be showing up with no front tooth because the total and gross lack of competence of AllCare Dental in Nashua NH... The option they presented to me to fix this problem was to pull out the tooth and include it into the partial. I was not happy but was told there was nothing else they could offer me. So I allowed it. In the end, I have a temporary partial on the top. They fraudulently billed my insurance and the second crown in now held on my nail glue it also came off, instead of 3 weeks later, this one almost three months later. During this, I ended up with a high risk pregnancy so the last time I saw them was in July of 2009 for yet another repair to the temporary partial. I was told to return after I had the baby and that they would give me the permanent partial at an even exchange for all the trouble I have gone through. Again, I do also want to mention that during this short time period, the staff and dentists continually evolved. I was able however to get a copy of my records to that point as the assistant in the office gave me a copy because of the trouble I was having.
I think I have almost anyone beat with horrible experiences. I had my baby and went back to Allcare Dental for the permanent partial as promised. There is no one left but one person who is familiar with my problems with them however for some reason, this woman was “afraid” to speak up???? I showed up for my appointment last Friday at 1:45, and was immediately told by “Lisa” what a pleasant lady she was, that I had no insurance and unless I was paying cash for my services, they would not see. Not a big deal, I figured the office manager Steve would still be there to clear things up. Well I was now confronted by Lisa and another new dentist who informed me that things were now “done differently” at Allcare and they could not help me. I then waited almost an hour for “Lisa” to make a phone call before pulling me into the back office to discuss my so called treatment plan. I informed her that I was not following a treatment plan, that I just wanted the top partial and I would seek services elsewhere. I did not want to loose on what they messed up. She told me my balance was going to be over $3000.00. WHAT!!! The first 3K worth of services all fell apart within weeks of my visits. No more were they going to make right on anything. I said to her, why didn’t you call me to tell me this, I drove 40 miles to hear this, she literally raised her voice and steamed, “I DID.” (When I got home and checked, she did call, at 1:30... 15, min before my appt. Ok. Thanks since I live so far away. I was so upset I didn’t know if I wanted to scream or cry. I wanted to know who I could talk to over her head and she informed me she was now the manager. I then said I would be filing a complaint and going to court since they put me through all this and wrecked my teeth. She smiled and said go ahead. I was so angry, I just could not believe this was happening. Bottom line, at that point I demanded a copy of the records with this most recent appointment listed on it. All of a sudden she had no release forms for me to sign so that I could get new copies. I ended up storming out of there only to find out that they had been billing my insurance incorrectly prior to it being cancelled along with billing my insurance for things on inaccurate dates, things that they were not going to charge for as they were to correct AllCares mistakes…ect. The next day I got a call from AllCare Dental now accusing me of “stealing my records” from their office. I don’t know how they think I could have pulled that one off. I said to her well for almost an hour you dragged my records all over this office while being as rude to me as possible, I would think that YOU probably mislaid them. I hung up. Now today, 6 days later I get another call from AllCare Dental trying to confirm an appointment for me for tomorrow the 5th. Yeah, OK…I plan on filing a complaint with every possible avenue along with taking them to small claims court. It is not fair that I should have to suffer their incompetence. My teeth are horrible and even the “ask us and website avenues for filing anything, go completely unanswered. PLEASE, PLEASE DO NOT allow them to do this to you. Visit the BBB site. They have tons of complaints as well as have lost their accreditation. They are a fast food joint for teeth and run a very dishonest business. And do not expect to be treated with ANY amount of respect when they mess up and don’t want to face it. (By the way, I did get two other consults with other dentists, one of which is in process of writing his professional opinion for me to bring to court. Along with my records, it should help. Regards~
To start off the first time I went in I was inpressed with the operations.
Then they got my money, then my time and last my frustration.
I went in for new upper dentures, remember I was impressed, they started out with getting my x-rays, the next visit went well, as they were doing the mold for the upper I tried to explain that I have a crooked jaw and the last time I got new uppers they didn't fit and took them back because I kept biting the inside of my jaw, the dentist said she understood, well she didn't because they were so tight and large I could not hardly talk I tried to explain so out comes the drill, their wonder tool. I went back several times with no satisfaction and now they fall when I eat& talk I called their company and told them I was done and I wanted my money back they talked me into coming in again so like a idiot I went after waiting a hour I went to the desk and told them I was done and left my teeth on the tray, tell me how many visit and hours does it take to get what you pay for I paid 1800.00 for uppers and a bottom partials I didn't go in for and that was my part.
I have been going to this facility for over a year now and still have not received my lower dentures. They extracted the only 5 teeth I had and left me with none because not one lab technician can get them right, resulting in weight loss, embarrasment, frustration, and a $3800.00 bill for dentures I don't have. I have never met sooooooo many dentist in my life. Every appointment I have had has been with a different dentist. Have had no luck getting through to the patient service department to get some results. They do not return calls and/or messages! Looks like court time!!!
I had four fixed bridges that I had done in my country before I came here to the US more than two years ago. Several days ago, I bit into a spring roll and broke my bridge in half, leaving a gap in my teeth, it was a clean break and in my panic, I used super glue to bond the broken piece from the parts which are still fixed to my teeth. the adhesive worked, and I immediately scanned the yellow pages to see the which dental office will take me immediately, i remember seeing AllCare Dental commercials so I looked them up. I made an appointment the following day at the earliest possible time. They scheduled me for 8:00am, i had to go to work by 11:00am so I figured that will leave me with plenty of time to spare. They made me fill up this long paperwork that was making me uneasy but I was desperate. I thought, all I wanted was for them to temporary bond my fixed bridge until I find enough money to get me a new one which I know is going to be very expensive. They took X-rays of my mouth which lasted a long time, asked me to wait in a dentist chair in an open room which does not give you any privacy at all. I sat in that chair for nearly two hours before I told them I had to go to work, the dentist finally saw me and told me that I need new bridge, and I had tons of cavities which needed cleaning. I pride myself in having good hygiene, and suddenly this doctor is telling me that my mouth is a playing ground for all things nasty. He then further enumerated everything that is wrong inside my mouth. I asked him if he could bond my broken bridge with some sort of stronger dental adhesive temporarily because I am going to work, he said he can't. I wanted to know how much the new bridge is going to cost, but he said the office manager will talk to me. I didn't have enough time, so I told them that I will come back after work. My bridge broke again in the middle of talking to one of my co-employees, and I rushed to the bathroom again to fixed it with super glue. I went back to AllCare Dental after work, and the manager sat me down in her office. She had a print out in her hand that almost made me keel over. She said it's going to cost $7, 000 to fixed everything. There was a list of things that they needed to do in my mouth, not just the bridge alone. I told them that if the dentist could just bond my bridge for me temporarily, while I think it over and find the money. She said, I could get a loan and that they could not fixed the bridge for me temporarily because it's in a really bad shape. What the freak? I was able to bond it with super glue, you'd think that with modern dentistry, they would have some sort of compound that would bond a broken bridge stronger than a hardware store epoxy. I was so furious that I have wasted a whole day with them. I could have found a dentist who are more loyal to the oath that they have sworn than a money grubbing corporation. Well...now I found another dentist and he said he'll try to fix it as cheap as possible. Stay away from AllCare!!!When you go in there, you could see that their client based are desperate and uninformed American Citizens who doesn't think they could find another service somewhere so they are lured into the AllCare trap.
After months of searching for an affordale dental place to get dentures for my husband we finally chose...
Made an appointment for an "no charge" evaluation and consultation, they wanted me to pay $6300.00 . Upon balking from shear shock the Mgr. (mr Mafia type) started offering discounts. Pressured me to sign that day. Said I would have to think about it. He ststed that "this price was only good for today" I called the next day after checking around, and ask if he could offer a better price. No was the answer. I am in the process of having the exact same work done for $3400.00 . This by a young up-to date dentist that is very good. Don't even look at AllCare, the even sent me a bill for $129.00 for my "no charge evaluation" which I will not pay!
After loosing 2 front teeth, my husband went to Allcare Dental in Boardman Ohio for a partial plate to replace the teeth. After a cursory examination and x-rays, they told him that a partial was impossible due to the extremely bad condition of the rest of his teeth. They told him that if he didn't agree to have all of this teeth extracted, and soon, he was in immediate danger of major systemic health complications, such as heart attack, blood poisining and yeas, possible death. He was then ushered into a session with the finance manager where he was informed that the cheapest set of dentures that were available was about $5200.00, which included the extractions and dentures. When my husband balked at the price, the "salesman" lowered the number to $4500. He has been out of work for three years and has no medical insurance, so they set him up with a credit plan with Capital One. No credit check at all...he has no credit. I ask you, how do you give a man with no money, no job and no prospects, a credit line of $4500? The extractions were done, and they gave him a set of dentures way too big for his mouth (soapdishes). After a year of complaining to Allcare (he couln't talk or eat...lost 25 pounds) who refused to talk to us anymore, we went to another dentist who said the reason that he was so miserable is that the dentures were sitting on (outside) the remaining gum ridge, not over it. We were forced to have a completely new set of dentures made (which are beautiful) to the tune of $1500. To cap it all off, there is some question as to the fact that they pulled teeth unnecessarily. Needless to say, we are looking for a lawyer to recoupe the $4500 (really 6700.00 after interest) and any damages we can. Stay away...you will be sorry.
My employer got new insurance and unfortunately our dental plan only worked with Allcare. I was uneasy from the beginning and I had been suffering from a terrible toothache. First, the girl who took my x-ray was so rude and the X-ray procedure was very painful. She tried to put this huge thing in my mouth and it was so uncomfortable. Then the dental assistants and the “doctors” were walking around and the dental hygienist was singing and was so unprofessional. Then they told me I needed a root canal. I couldn’t take the pain so I said to go ahead a have the root canal done. It was my first root canal so I was extremely nervous. I was there for a total of 6 hours over 3 days. Now it has been one month since they put the crown in and my new tooth has been bleeding and just as painful as the original toothache. So I called and was told to come in and they would look at it. In the mean time I moved because of a job so they told me to go to the West Mifflin/Pittsburgh 320 Clairton Blvd. Pittsburgh, PA 15236, [protected]… I walked in and the “Business Manager” was so rude to me. He told me that I owed them $900.. I kept telling him that I didn’t understand.. The people at the office that I had the procedure done told me that I was all paid up. He got upset and told me that I owed them that money and I have to pay it. I kept asking him “how?” and he said “Look I am just telling you what my computer shows!”… Then he said that the girls at the other office gave me the wrong information and mistakes happen. I was shaking because I didn’t understand and he was so rude. I told him that I was going to call the other office and he said ‘Go ahead, but you still owe us this money..” I told him not to touch my tooth, and said “fine, but you are still going to have to pay”…. I was shaking because I couldn’t believe that he just talked to me like that. He never even called the other office to see what the problem was. Then I called that office to get the number to the corporate office and the secretary put me on the phone and Chuck got on the phone and asked why I was calling corporate on him. He said “What are you going to say, that I gave you the wrong information”… I told him that I didn’t have to explain to him why I needed the corporate office number.. He said that is fine because they will just call me… His name is Chuck Ferrari and I had never been treated like this by anyone. I am warning everyone not to go there and that Chuck was so rude and unprofessional.
First of all...there is NO privacy at all. It took me a month and a half after my initial consultation just to get an appointment to get the root canal done, that they said I needed. After 2 hours of waiting... I had to go to work, which they knew about ahead of time. They suddently rushed me back, drilled my tooth down so much that there is nothing left, put in a temporary filling and said, " Okay, we will call you and talk about your options." OPTIONS!!! WHAT OPTIONS??? I WENT THERE FOR A ROOT CANAL!!! And, they never called me. I then called later that month because the tooth got infected, to the point that my face was swollen, and it took them the entire day to even get back with me, when all I needed was a prescription for the infection. A month after that I called to make an appointment to get that tooth extracted, they then referred me to an oral surgeon. I asked why I was being referred to an Oral surgeon...THEY REFUSED TO TELL ME WHY!!! HELLO... IT'S MY TOOTH!!! All the idiot on the phone kept say was " That's what he said". Who is "he"? And why couldn't I talk to him??? I have never in my life encountered a place so unprofessional!!! Oh, and after the wanna be root canal, I got a bill for 5 fillings...THAT I NEVER GOT!! STAY FAR AWAY FROM ALLCARE DENTAL!