I failed to receive payment for very expensive items after they refunded the customer who also kept my merchandise. I tried to communicate with them, then I had to file a complaint with the Better Business Bureau. They refuse to communicate and do not try to resolve the issue. They are highly unethical in their business practices. BEWARE!
I was a new seller on their website selling DVDs. I immediately sold 2 DVDs and promptly shipped them to the buyer. When I never received my portion of the sale, I tried accessing my account to no avail. Customer service stated "your account was shut down because you failed to respond to an ADM Customer
Service inquiry, regarding a customer complaints and listing DVDs in the
inappropriate category. This is a serious offense, considering communication and cooperation with the ADM staff is essential in providing top grade service to our customers. At the moment, your balance is at $0 and there is no funding to be reimbursed." I informed customer service I was not aware of any emails from them and felt that keeping my portion of the sale money, apprx $39.00, was highly punitive. I can understand closing my account if they felt I was not abiding by their rules, but to keep the money I was to receive from the sale of my 2 dvds seems highly inappropriate. I requested a copy of the emails in question and my money, no response received.