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The good, the bad, and the ugly - discover what customers are saying about Adrenal Fatigue Institute

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On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Adrenal Fatigue Institute's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

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9:39 am EST
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Adrenal Fatigue Institute Cylapril Scam

I ordered the trial of Cylapril for $9.95--which I received. Within a week, I had a gentleman call me asking if I would like to get their auto refurbishing of the product, to which I declined. 2 weeks later, I received 3 bottles of Cylapril, and my account was charged $129.95 for the 3 bottles. I called the number located on my credit card statement...and was told that the fine print told me I was enrolling in this program. I said yes, and it also says that I will be receiving a call from someone to finalize this program, which I did, and I declined. Customer service said this call I received was from an outside source and did not have the authority to cancel my orders. That is where they got me...the statement with the product says someone will be calling to confirm...and if you do not cancel within 2 weeks, you are hooked. I thought I did cancel, when I talked to this guy...apparantly not. So, I said, I wanted a refund...to which I was told I had to try the product, before I could be issued a refund. I hung up. Waited the appropriate length of time, called back...sent the product back...losing a 15% restocking fee...and was told it would be a full 60 days before I received a refund. That was October 2009--now I have been calling over and over...I tried calling again today...and the number is diconnected.

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8:05 pm EDT
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Adrenal Fatigue Institute unauthorized credit card use for cylaprill

deducting money for cylapril out of my credit card w/out authorization- I supposedly cancelled my membership for the cylapril but when I called to ask about the deduction they told me I had the wrong number. Where do I go from here? I want my money back & no further unauthorized credit card use. HELP!

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bobbie65462
Edgar Springs, US
Sep 14, 2009 1:09 pm EDT

I have been ripped off as well...I am not going to take this sitting down! This business is a scam and I tried three times by phone to get a refund and cancel the membership only to find out neither is possible once they have your credit card number. I called the number on my statement [protected] and asked to speak to a SUPERVISOR and was told they are all busy. Then when I said "I'm going to contact the better business bureau" the lady named Desiree said she would give me a full refund in 7-10 business days if I shipped the product back to her...! I did and no refund, the next credit card statement had a charge of $61.98 to this compay AGAIN! DO NOT order from this comany it is a SCAM! I am still fighting for my refund and fraudulant use of my credit card.

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DEM
Charlotte, US
Sep 01, 2009 3:52 am EDT

I called the infomercial for Cylapril from the Adrenal Fatigue Institute and called because we were suppose to get a book about the adrenal glands and a supply of Cylapril "Free" and it suppose to be a natural way to loose weight. I dialed the toll free [protected] number and this guy said all I had to pay was $9.99 for s&h. I hung up because I just had a bad feeling about it and decided to ask Google where the Adrenal Fatigue Institute is. I saw all sorts of complaints about misuse of the consumers credit card. I am very glad I listened to my instinct and didn't go for this.

The Adrenal Fatigue Institute is at 931 Village Blvd, ste 905-75, West Palm beach Fl, 33409. Their number is [protected] and their fax number is [protected].
I hope this helps.

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1:53 pm EST
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Adrenal Fatigue Institute Fraudulent Use of Credit Card

I ordered a trial sample of the cylapril product & a book that explains adrenal fatigue. It was advertised as $9.95 for both.

However, at the bottom of their webpage, in the second paragraph, in very light grey text, it states

If you choose the Free Book Offer, you are proactively opting into agreeing to the terms and conditions of the Cylapril™ Free Book Preferred Customer Program. Additionally, you are NOT obligated to remain a member, there are no minimum purchases and you may discontinue at ANY TIME. On day 14 customer is billed $49.95. Autoship begins on day 30 for $49.95 + $6.95 S&H, then every 30 days thereafter. You’ll receive your next shipment in approximately 30 days. Please note that if you wish to discontinue membership, you MUST cancel prior to the next shipment to avoid being charged.

I did not see this. I did however check the paperwork I received when the trial sample and the book arrived, to check for this kind of sneaky obligation. There was nothing. When I called to find out what was going on, I was lectured to, cut off, and treated like anything but a customer.

When I told them I was going to refer this to the Maine Attorney General's office, they changed their tune and offered a partial refund on the charge.

There is way too much of this type of internet fraud taking place. I think the states and the federal government need to go after these types of deceptive practices. I should know better than to buy anything on the internet, except from reputable businesses. But one would think the convenience of the internet should be a safe and efficient way to shop. Not so -- it needs to stop.

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Gainingmysoulback
Westbrook, US
Nov 09, 2009 4:33 pm EST

If you find yourself in a situation with not being able to cancel out your order...Say that you saw your doctor and they said you cant take it. We will cancel you out immediately. We get paid for keeping you in the program when you call to cancel. Say that you are told not to take it due to medical advice and we will no longer bill you.

When it comes to returns...You have to follow the return policy exacting...You need to call and say that you will call the BBB, AG and chargeback on your CC if you dont get a refund. Request an RMA # once you get that number mail it back to the warehouse, 41 canal St Lewiston, ME 04092...PAY to mail it back! DO NOT RTS it. Make sure you write the RMA number on the outside in LARGE print. And you should get a refund in about 2 months...SERIOUS!

Former employee trying to gain my soul back..Good luck to all customers.

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laogong
Herndon, US
Jan 04, 2009 7:45 pm EST

My credit card is being changed by this company and no product is being received.

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Karen Wilson
Eufaula, US
May 04, 2009 5:36 pm EDT

My credit card has been billed and I have not received the product. Please send the product asap. Karen Wilson

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Hary Kim
Newport News, US
Feb 12, 2009 7:44 pm EST

My credit card has been charge twice once is $9.95 and another $29.95. I have not received the product and I never authorized the $29.95 charge.

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3:40 pm EST
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Adrenal Fatigue Institute Fraudulant credit card use

I placed a one time order for a 3 Month supply of Cylapril Adrenal Cleansing System in October 2008.
I started receiving a once a month charge for 59.98 on starting with my January 2009 Statement.
I called and complained to the company to stop the charges, they claimed that I was not a customer
and could not find me in their computer and would have customer service contact me. Never heard
from them. Then in February 2009 I was shipped another bottle of pills. I checked my charge account
and found I had been charged another 59.98. Looks like they found my account after all to use my credit card.

I called customer service 02/10/09 to file a complaint. They found me in the computer system and cancelled
the order. They would not refund the money unless I shipped the product back at my own expense.

I asked what guarantee do I have the they will refund my money. There is not guarantee. So I kept the
product and requested no futher use of my credit card. I will take the loss of 120.00. Hopefully this is not
happening to other consumers.

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MP Boyer
, US
Aug 18, 2016 1:29 am EDT

I placed an order for the Cylipril. The money was deducted from my account and the product never shipped. I called customer service and never received and answer as to what happened. After a week I was told my payment was not authorized. I sent them proof and was promised a "Free" bottle for the time I had to wait. After waiting two weeks for the "Free" shipment, I called again and was told it was shipped ready. I waited and called again I was told they were going to escalate their search for the problem. It has been a month and I still have no product. I have asked to speak to a supervisor and been told that is not possible. I asked where their calling center was located I was told it was in Florida, however I now know it is located in the Philipines. I continue to wait for my product.

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tab01234
Evansville, US
Jul 29, 2009 7:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

these guys are charging my credit card 6.95/month and i have never ordered anything from them.. CC Fraud?

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thatoneguyinthecorner
Eugene, US
Jul 13, 2009 11:54 pm EDT

I called this "institute" last night during one of those infomercials, having a good laugh while it rang considering it seemed like a crock to me. Long story short I grilled the guy on the other end of the line and he finally told me what was in it: less than 10 mg of three different minerals (that do nothing, by the way), Adrenal Bovine (dried and powdered bull's adrenal cortex, could cause some health issue later in life I do believe...), and passion flower extract (causes a short lived and mild euphoric feeling). All in all it is a placebo that should be avoided AT ALL COSTS due to the fact that it will only make you feel good for a short amount of time, and could cause problems worse than what you currently are having.

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