Acai optimun is a complete scam!!! Don't waste your money!!! There is so many hidden fees that they do not tell you about, on purpose that is. Then when you notice the outrages charges on your bank account and try to stop them, they say it was in the agreement! This company is a total scam. I was skeptical about it all, and I should have just listened to my insticts! I have never written a complaint about a product before but this time I felt angry enough to let people aware of this horrible company! Please don't but this product, it's not worth it, I promise!!!
I signed up for a 14 day trial of Acai optimum and agreed to the promotional charge of shipping and handling. I received 2 bottles of 60 pills each and was charged $99.96. I called [protected] and through a phone rep and then a supervisor, I was able to get that charge reversed. At first I was offered a $30.00 credit, then $60.00, then $80.00. After threatening to call Chase and report the fraudulent charge, I was given a full refund. I will call my Chase account and give them the information. Be persistent!
Was sent email advertising a product for weight loss and offering a 30 day supply free only charging you a shipping fee. Before recieving product my personal debit card was charged an amount of 99.96. I immediately called the no. that I had for the company and was adamant about not shipping the product because of the false
advertisement and was told at that time to check my email for a confirmation no that could be sent back on a rebate form to recieve the amount in full back to my bank card. I called my bank and requested they put a stop on the debit charge however they put it thru in a different company name so my bank was unable to stop this process. Again, not a full 30 days later my card has been charged again an amount of 99.96. I called the company and requested to speak with someone in billing and then someone in their legal department only to get nowhere. I have still not recieved any confirmation from the company to mail any rebate form and am highly upset. I believe the BBB and FTC needs to be aware that many people are being scammed by this company and deserve to have their money refunded and this company needs to pay for their terrible business scams and horrible false advertising all over the internet. Please, Please help me in this battle with this scamming company and help get more information out to those who are being scammed on a daily basis by this madness. My email address is
[protected]@msn.com and if I need to contact the BBB or FTC please let me know. I can not afford this to happen to my family. My husband is a minister and we do not have extra money every month to throw away on lies from some scam company. Thanks in advance, Lisa
I read Channel 5 News report on this product & was impressed - thinking wow this may work and a free trail offer with not gimmicks. Well that is not true - I went to order and they have the terms and conditions in a place where no one would easily see them - it looks like one you put in your information you will get the terms but the y never show up and next thing you know they have your credit card & you are being billed for $99.96 WOW. I did not have that amount even in my account. SO I called in a panic and spoke to Ken #142 who over talked me constantly but finally gave me a supervisor
Charlene # 471 - who told me she could not cancel this order only future orders. I said YES you can I am the customer and this was only submitted 5 minutes ago & I want it canceled, that I don't even have enough money in the account. She rudely says, well the bank already approved it as if I was lying & I said now way, I did not believe her she was pushing me to keep the order I did not want or could afford, it made no sense. Anyway after me getting upset and insisting she finally intimated what she calls a refund of $99.96 & gave me a refund conf # as well as a Cancellation #. I would like to try the product when I can afford to but based on the poor customer service I received I doubt I will. #417 was so not customer centric and basically rude to me
I tried to cancel my account on July 7 but was told I was a day late and owed the company $164.00 which they debited my account the day before. So I had to pay an additional $160.00 in NSF charges. So the dude I talked to said immediate cancellation was made July 7. Now the same thing happened in August. They said that I only cancelled my account for one product and the other product had been shipped. Another fraudlant debit to my account for $98.00 plus $160.00 in NSF charges to my bank account. There is no phone listing in Hollywood Florida so they must be dba another company name altogether. My frustration level, as you can imagine, is over the top but "there's nothing they can do". Don't get involved with these products and never give your account # over the internet. I'm now changing my account # with the bank and als0 my direct deposit which takes 2 months to activate. I'd rather weigh 500 pounds than have to deal again. ARGHHH!!!
Called them immediately when I found out that they where taking $99.96 out of my account for a free trial. They told me for $39, 99 they would cancel the order and I would get the free bottles (That I just paid $39.99 for) I went into my bank account and found that they had deleted the $99.96 and had taken out the $39, 99. Well I went back into my account and they had taken out 7 withdrawels. They deleted the $39.99 and charged me for (Service fee .04, service fee .04, service fee .04, Purchase $1.19, purchase $1.49, Purchase $1.49 and the $99.96 on top of that making a total of $104 .25 I am going to call them again at [protected] and to see if this can be straigtened out. If not then I am going to file a complaint with the Better Business Bureau.
I have had the experience that most the previous complaints have outlined! I was filling out the FBI scam...
Charge $ 80.00 for what was supposed to be free sample. Never used it --bottle not opened they will not accept it back. Quite a scam!!! Visa disput center not helping much at this point very discouaged!
What a rip-off. I was willing to try the product for 1.50. That's fair - and IF iit actually did something may even be worth continuing to purchase the product. In no way did I intend to become a member for $79.95 per month. But apparently I did. I received the product but they conveniently did not include any paperwork for you to be able to contact them to cancel. On the website if I tried to cancel it didn't work.
So I became an un-willing member. Received nothing else and when I called them they refused to issue a credit - said they were unable to. We all know that is not true and if they were an ethical company in the least, they would offer some customer satisfaction. They would not budge at all and said it was my fault. They must be making a fortune on suckers who actually believe when they order a trial product they will be only charged for that product. DO NOT ORDER THIS PRODUCT. IT IS A TOTAL RIP-OFF AND YOU GET NOTHING FOR YOUR MONEY. ABSOLUTELY NOTHING!!!
I only wish I would have known about this site first. I am now one of many who believed this was an honest company only to be defrauded. I am meeting with my bank and attorney general. I told this to Acai Optimum and they could care less. Obviously this is how they make money-through fraud.
ABSOLUTELY STAY AWAY FROM ACAI OPTIMIM!!! You will be lucky to have found this page, since they have created...
I was charged $79.98 after ordering a product that was only to be $4. I called the company to see about a refund but they did not even want to listen to my situation and just told me that it was not their problem. I understand that there is sometimes there are misunderstandings but most would feel that a company would help a person out instead of beating them down with their agreements. I will be calling my bank and have them help me work on this and also if I have to I will be getting a hold of my lawyer.