I only wish all of these complaints were posted prior to my research on A Plus Van Lines back in July 2008 - it would have saved me a lot of headache, money and furnishings. As a public service I decided NOT to take their settlement for my damaged goods which amounted to $108 and an agreement to NEVER speak publicly about my settlement (the items damaged and destroyed totaled more than $7, 000). Instead I decided to voice my opinions on every complaint site available to me in an attempt to save others the trouble of dealing with this company.
Since I was moving some very valuable inherited items I opted to use their 'professional' packing service at a cost of $400 to 'professionally' pack those items. Out of the 7 large items THEY packed...3 were damaged and 1 was completely destroyed. In addition to the furniture, my boxes were damaged, crushed, destroyed. 7 boxes were a complete loss. They even 'repacked' 3 of my boxes.
Like the others that complained, I too was charged extra to actually ship all of the items that they included in the quote. I paid an additional $500 for the 'additional' cubic space - however we had to leave off the truck the entire patio furniture set that was included in the quote. They wanted an additional $900 to put that on the truck? This company makes a lot of promises. Melanie, who claimed to be the manager, was AWFUL to work with and provided nothing I would call customer service.
As my items were being unloaded from the truck I could tell there were problems and I immediately called Melanie. She actually told me now that I had made the final payment she would no longer speak with me and that I would have to contact the claims department from now on. She said A Plus Van Lines had no further obligation to deal with me. I will always regret being the one who made the decision to use this company.
DO NOT USE A PLUS VAN LINES!!! They will lie to you and steal your money. It was a disaster arranging my pickup, then I was promised a certain delivery, which ended up being 2 weeks later. I was quoted one price and had to pay another. AND THEN THEY DAMAMGED 1/2 OF MY FURNITURE!!! I have over $2000 worth of furniture that is damaged and they offered me $69.00, are you kidding?