A-1 American Complaints & Reviews

A-1 AmericanOvercharge and didn't finish the job

I contacted this company last month because my a/c quit working. I was told on the phone that the service call charge would be $79. They said that the technician would diagnose the problem and then inform me of the charges to fix the problem. They also said that if I declined to have that work done, then I would be responsible for paying the $79. The technician came out on a Saturday and started to check the unit and outside unit to figure out what was causing the a/c to not run. He worked for about half an hour and then said that the problem was "fixed." The a/c then came on. He did not tell me what was needed to fix the problem or what the additional charges would be. He then showed me what caused the unit to not run. There is a drain line, a condensate, and the water leak detection device caused the unit to lock out because the line was clogged up. If I had flushed the line regularly, a simple procedure which involves using a brush to clean the line, the problem would not have occurred. When he showed me what he did, I immediately presumed that the cost would be $79 since he didn't have to do any elaborate repairs. Instead, I was floored when I was billed $215. When I complained about such a high charge for such a simple repair, he said that the standard cost was $270; I guess I got their standard advertised discount. I had not signed anything on the invoice before he said the a/c was fixed, and then he pointed to three different places on the paperwork and asked me to sign those spots. Those signatures were for "authorization to proceed with diagnosis:" "authorization to proceed with work;" and "acceptance of work performed." I essential signed that I agreed to have them do the work and was satisfied with the results. By the way, he wrote "0" for the diagnosis charge. This should have been $79. I was very irritated with being charged such a high price for such a simple repair, but at that point, didn't think it was worth complaining about. However, about two days later, I then discovered that the a/c unit was blowing warm air and it made the house only warmer. The temps then were high enough that the house was around 80 degrees without the a/c working. I called the tech back the following Wednesday and asked him to come and see what the problem was. I also noted that I expected him to fix the problem with no additional charge because I had paid to have the a/c working and it wasn't working correctly. He assured me that he would come to my house after 7 p.m. that evening, but he never showed up and never called. I called the company again the next day and asked the technician to call me, and I was assured he would get the message but he never called. I then wrote a letter to the company complaining of their service and summarized what I wrote here. I asked them to call me when they got the letter, which I mailed on a Friday, the
25th. I had not heard anything from them by the following Wednesday and called the company, still no response. I finally called the next Friday and talked with Greg and faxed him a copy of my letter along with my email address. He replied that they would get back to me. I hadn't heard anything a week and a half later and emailed him again; he replied that I had "signed approval for the all pricing before we left the job. By signing, you also were agreeing that work was performed to your satisfaction. No adjustment is in order, sorry you feel otherwise." In my letter I stated that they owed me $136 for services I didn't agree to, That is what I think this company owes me

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    A-1 AmericanEXPENSIVE!!!!!!!!

    A1 charges $510 to snake a partially clogged drain, from the drain access; a job that lasted for less than 20 mins with only one technician. "We are repair specialists and save you money by charging by the job, not the hour'' and they really meant it. Their is nothing affordable about them. I paid $459 after 10% military discount.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      IN THE NEWS

      Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
      If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
      One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
      A consumer site aimed at exposing unethical companies and business practices.
      ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
      You'll definitely get some directions on how customer service can best solve your problem.
      Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.