I booked two flights on the 9th of May via 1time's website. When I received the tickets for the two bookings in my inbox I noticed that I have mistakenly booked the first ticket for the wrong date. 1time fortunately allows one to change a ticket booking, but at a cost of R120. I tried to change my ticket booking, but none of the flights on the actual day of flight would have worked for me.
I then proceeded by phoning 1time in an attempt to cancel the ticket. A consultant informed me that I will not only forfeit the ticket, but I will not receive my money back.
I was a bit surprised, so I checked the 'Terms And Conditions' document attached to my ticket email. It states: 'After confirmation of a reservation, no refunds will be granted under any circumstances'.
I think this term is unreasonable. I know that I made a mistake and I'm willing to pay a penalty for making that mistake, but refusing to give me a refund is basically like ******** my money.
If I'm going to have to forfeit my ticket money then 1time will have to forfeit a loyal customer.
I recently used a 1time flight from Jhb to dbn on a friday night. The flight was delayed by 4 hours due to either a delay with the flight from the previous flight or technical problems with the flight. The situation was very poorly handled. 1time knew early enough to probably contact passengers to let them know early, also there was no management on site to deal with the situation. 1time thereafter gave me a voucher of R450 to use on my next flight. This seemed good until i realised what the terms and conditions were.
The voucher had to be used within 3 months, also it could not be used at 'peak' times. This meant I could not use it on a thursday night, friday night or basically any flights in afternoons. This felt like a real rip off since I assumed peak times meant long weekends and not every single flight that could possibly be convenient. Would have preferred a smaller voucher that could have been used anytime.
It's shocking how badly the airline is run and that they care so little about customers. The voucher was just given to make it seem like they giving a benefit.
I flew on a return flight from JHB to Durban on 22 Aug 2009 and 23 Aug 2009. Due to circumstances surrounding my visit I hastily booked the flights online, only to realise that my bag was opened and pilfered resulting in the theft of my expensive cologne deodrant. I reported the matter immediately to 1Time on Monday morning, where I was asked to submit a letter outlining the details of theft, which i did. The response however was nothing short of been percieved as 'we can't do anything about it, unless you insured the bags'. The point of this letter is to warn future passengers about baggage theft being condoned by 1Time airlines as they seem oblivious to increasing occurence, as seen by the complaints against them. The very hard lesson to be learnt here is that 'cheap' does not mean safe and secure'. I will be advising all friends and family about this incident as I ever regret flying with this airline and will never do so again!!