1Time airline Complaints & Reviews

1Time airlineTicket cancellation policy unreasonable

I booked two flights on the 9th of May via 1time's website. When I received the tickets for the two bookings in my inbox I noticed that I have mistakenly booked the first ticket for the wrong date. 1time fortunately allows one to change a ticket booking, but at a cost of R120. I tried to change my ticket booking, but none of the flights on the actual day of flight would have worked for me.

I then proceeded by phoning 1time in an attempt to cancel the ticket. A consultant informed me that I will not only forfeit the ticket, but I will not receive my money back.

I was a bit surprised, so I checked the 'Terms And Conditions' document attached to my ticket email. It states: 'After confirmation of a reservation, no refunds will be granted under any circumstances'.

I think this term is unreasonable. I know that I made a mistake and I'm willing to pay a penalty for making that mistake, but refusing to give me a refund is basically like ******** my money.

If I'm going to have to forfeit my ticket money then 1time will have to forfeit a loyal customer.

1Time airlineIt's shocking how badly the airline is run and that they care so little about customers

I recently used a 1time flight from Jhb to dbn on a friday night. The flight was delayed by 4 hours due to either a delay with the flight from the previous flight or technical problems with the flight. The situation was very poorly handled. 1time knew early enough to probably contact passengers to let them know early, also there was no management on site to deal with the situation. 1time thereafter gave me a voucher of R450 to use on my next flight. This seemed good until i realised what the terms and conditions were.

The voucher had to be used within 3 months, also it could not be used at 'peak' times. This meant I could not use it on a thursday night, friday night or basically any flights in afternoons. This felt like a real rip off since I assumed peak times meant long weekends and not every single flight that could possibly be convenient. Would have preferred a smaller voucher that could have been used anytime.

It's shocking how badly the airline is run and that they care so little about customers. The voucher was just given to make it seem like they giving a benefit.

1Time airlineCheap does not mean safe and secure'

I flew on a return flight from JHB to Durban on 22 Aug 2009 and 23 Aug 2009. Due to circumstances surrounding my visit I hastily booked the flights online, only to realise that my bag was opened and pilfered resulting in the theft of my expensive cologne deodrant. I reported the matter immediately to 1Time on Monday morning, where I was asked to submit a letter outlining the details of theft, which i did. The response however was nothing short of been percieved as 'we can't do anything about it, unless you insured the bags'. The point of this letter is to warn future passengers about baggage theft being condoned by 1Time airlines as they seem oblivious to increasing occurence, as seen by the complaints against them. The very hard lesson to be learnt here is that 'cheap' does not mean safe and secure'. I will be advising all friends and family about this incident as I ever regret flying with this airline and will never do so again!!

  • Ad
    Adri.vE Jul 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I fly on 1time from Johannesburg to Durban. My Laptop was gone from my checked-in bag. You would think that with all the safety precautions that are in place, your personal belongings wouldn’t be fair game for the airline baggage handlers to take whatever they want. You would also think that there are video cameras monitoring these folks so that foul play can be prevented. If this is the type of personnel they are hiring, you have to question the effectiveness of their entire staff which also raise the questions of safety. 1Time generic response including their "not responsible" policy is just fine print for highway robbery

    “What is especially troubling about this case is that individuals charged with the responsibility of ensuring the safety and security of our nation's airlines would be pilfering from the traveling public rather than carrying out their responsibilities.”

    0 Votes
  • Lo
    Looouie Jul 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    After leaving work early to make a 7pm flight to JHB on Thursday 20 August - 1Time sms'd to say our flight was delayed by 1h45 hours. Travelling with a baby of 6 months and a 5 year old child, this meant that we only arrived at our destination at 1am. Then - on the return flight which was scheduled for 14h45 - we were advised at check-in that our flight was delayed for 30 minutes due to 'rotation'. We accepted that and off we went. Whilst waiting to check in we realised that the wait was going to be longer and my baby needed her bottle which just had to be warmed. When asking for help I was told that there was no way to help, but I musn't leave because 'the crew was coming now' and they would help me on the plane. We eventually boarded at 4pm and took off at 16h30. Guess what - THERE WAS NO HOT WATER ON THE PLANE AND MY BABY HAD TO GO WITHOUT A BOTTLE!!!

    And the truth?? Our plane was given to George flight earlier in the day and they had to call in the stand by crew and plane. 1Time gave no compensation, no drinks or food whilst waiting and still LIED!! They caused huge stress for their child passengers. Not 1 person went the extra mile to help with the baby.

    0 Votes
  • Me
    Mester38 Jul 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Whenever I fly home it's an emotional time.All my family and friends live very far away and I don't get to see them as often as I would like to.This weekend was special as at was my daughter's stork party, a trip which cost a lot as it was only for one night, but which in my mind was well worth it, especially as it's my first grandchild.Going to East London, I phoned the call centre to pre-seat and the lady who answered was very friendly and helpful.Got to the airport and everything was in place.However, when I phoned on Sunday morning to do the pre-seating for my trip back to Johannesburg, I was answered by a woman who sounded very worse for wear (not sure whether this was the flu or a rough night out) and who was extremely unhelpful, telling me that pre-seating was not allowed unless I had carry on luggage.If this is the case then 1time should say so on the invoiceticket.What makes a person with check-in luggage different?When I asked her this she wouldn't answer.She eventually gave me a seat number but when I got to the airport it wasn't done.So this person lied to me.Not good 1time, I won't trust the call centre again!

    0 Votes
  • Pa
    Padel Jul 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    This morning I was driving to work in Alberton when I got to a four way stop. It was my turn to go but a man driving a silver Opel Corsa with 1 Time airline logos all over it decided he couldn't wait and went straight through the stop street cutting me off and, had I not been as vigilant as I was, would have possibly caused an accident. He did not even appear to notice. This is possibly because he had his cellphone glued to his ear chatting away quite merrily. As we continued up the same road together I watched as her stayed on his cellphone the whole time! There is a reason it is illegal to talk on your cellphone while driving. This reflects very poorly on 1 Time as he is clearly representing the company whilst driving that car. I do have the registration number of the vehicle but do not wish to post it on this site.

    0 Votes

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