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2.2 125 Reviews

Restaurant.com Complaints Summary

33 Resolved
82 Unresolved
Our verdict: When using services from Restaurant.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Restaurant.com reviews & complaints 125

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11:04 pm EDT
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Restaurant.com Certificates NOT authorized by business

Restaurant.com is luring customers into purchasing "Certificates" to be used at restaurants for discounts on food purchases. The restaurants have no relationship with Restaurant.com, nor have the restaurants authorized anyone to offer such certificates.The customer is charged $2-4 dollars, which is not enough to break anyone, or for anyone to take the time to go to the authorities to report abuse or possible fraud. The restaurant is hurt because the Certificate usually requires a "free" item to be offered to the customer. There is no risk to Restaurant.com. The conduct is at best, unethical. Please do not support this kind of operation.

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10:50 pm EDT
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Restaurant.com Tip out procedure

Over a year ago restaurant.com offered 18% gratuity of total bill after the discount was applied. As of 8 months ago they removed the 18% gratuity and replaced it with TIP YOUR SERVER ON FULL AMOUNT OF CHECK! We as servers count on that money! Since it's been removed more then 75% of people either leave anywhere from 18 to under 15% after the discount! This is unacceptable, Servers at that point pay out of pocket when tipping the runner, busser, and bartender. We all ask that you apply the gratuity back on the full amount. At least 15%? As for the people using these restaurant.com's you should be ashamed of yourselves! For the people that do tip correctly and they're are very few, we say thank you! Restaurant.com please adjust your terms and conditions!

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CMarois
Eleele, US
Jun 25, 2014 7:31 am EDT

This site is SELLING gift certificates to our restaurant without our approval. They make up gift cards, that you pay a discounted price for, . How can someone run a business like this! I can't believe that they can make up gift cards for our business and sell them to people, without the owner knowledge! This site needs to be looked into! So many complains on them!

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Big D in Wisconsin
Brown DEER, US
Jun 10, 2014 12:42 pm EDT
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I partially agree with the author of the complaint. However, she fails to mention the great imposition upon customers to tip 18% under the old policy when indeed the service provided was very poor to totally "unacceptable". There was no way to adjust the tip downward to a more appropriate rate. The problem goes both ways!

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6:00 pm EST
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Restaurant.com Undisclosed Terms

I purchased $50 "gift cards" for a restaurant that were discounted. However, AFTER the purchase, it was then disclosed that the purchased needed to be for AT LEAST $100. I NEVER spend this much money in one trip to that place, which make the "gift cards" worth about as much as dirty toilet paper.

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SPortsync33
, US
Aug 17, 2015 2:53 pm EDT

Same thing happened to me, such a scam! I only bough a $4 certificate to my local pizza place and my $50 of credit was gone, the customer service people told me I can't have it back because I have to exchange it for ONE deal. SUCH A SCAM!

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10:39 am EST
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Restaurant.com Theft

Purchased many Gift Certificates and E Cards over the years...never a problem
NOW THAT I HAVE over $1000.00 in credit...I go to redeem my credits and the list of available resaurants dwindles to NOTHING!
Along with much smaller denominations offered!
I gave my money in good faith...and have literally been unable to obtain the certificates that I want 75% of the time
So the money I spent sits...and sits...and sits..
USELESS
I'm disgusted...

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12:03 pm EST

Restaurant.com They refuse to respond at all and have not refunded my money

I was duped into spending $30 on Restaurant.com (Specials) coupons. They told me I could purchase $100 worth of wine from OrderWineDirect.com.

The coupon was $15. The catch: You have to spend at least $200 to get the $100 savings. No big deal. I was OK with that. However, OrderWineDirect.com does NOT ship to the state of OHIO. They failed to tell me that before I spent $30 for 2 coupons. I’ve asked for a refund of my money back. They refuse to respond at all and have not refunded my money. I have $200 worth of OrderWineDirect.com coupons that I cannot use. Very frustrated.

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Sue36
Pulaski, US
Sep 16, 2013 4:31 pm EDT
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I purchased some certificates for a local restaurant a few months back. The offer came thru an employer sponsored benefit program. They recently sent me an email telling me the restaurant I had chosen has opted out of their program. I am not happy about that as they told me when purchased that they were good forever. So they offered to let me transfer them or something. Well I can click on the link in their email to "exchange" the certificate, but guess what? I can no longer access my account to actually get them. When I enter the very same email they used to send me their notice, and request a password reset, it says my email is not in their system and I need to create an account. They have not responded to emails I send them. I am going to go back and see if I used my credit card to buy them, and if I did I will dispute the charge.

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4:13 pm EST
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Restaurant.com Coupon not valid for OHIO

I was duped into spending $30 on Restaurant.com (Specials) coupons. They told me I could purchase $100 worth of wine from OrderWineDirect.com.
The coupon was $15. The catch: You have to spend at least $200 to get the $100 savings. No big deal. I was OK with that. However, OrderWineDirect.com does NOT ship to the state of OHIO. They failed to tell me that before I spent $30 for 2 coupons. I’ve asked for a refund of my money back. They refuse to respond at all and have not refunded my money. I have $200 worth of OrderWineDirect.com coupons that I cannot use. Very frustrated.

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12:18 pm EST

Restaurant.com Buyer beware, not a good deal at all

There is no deal for the consumer here for the most part. Spent $10 for a $25 certificate. I had to spend at least $35 for the dinner... but of course due to the restaurant's menu prices I had to spend $45 ...then had to pay a high NY tax rate on that...and tip of 18% was automatically added to $45 bucks dinner for two (for practically no service)...and for cheap Mexican food.. Where is the deal ? Perhaps if you are spending 50 on steak and lobster it would have been worth it, but then again... for 2 dinner's I would have had to spend $100...so buyer BEWARE!

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11:42 am EST

Restaurant.com I bought once from them and the restaurant wouldn't accept my cert

I bought once from them and the restaurant wouldn't accept my cert. Even if they had done that, there are minimum spend requirements that don't make the $$ off equal out to anything other than a % off your meal. Add to that that there are tons of restrictions and zero customer service from restaurant.com itself and you've got a bad deal.

Stay away.

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1:54 pm EST

Restaurant.com Avoid this one at all costs

If you are familiar with the term "bait and switch" or would like a perfect example or education of it then buy a coupon from restaurant.com. I did!
Not at all as described-not even close.When I called for a refund within 10min after they charged( I paid through paypal) and was instantly offered a $100.00 coupon, it was like the rep had a script! I refused it by stating the last thing I wanted to do was continue doing business with a company whose first transaction was fraudulent!
Currently involved in a PayPal dispute after Restaurant.com responded with they do not refund fees!
Paypal has already decided I was dealt with fraudulently, however my money has yet to be refunded.
STAY AWAY!

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9:16 am EST

Restaurant.com No response from customer service

Restaurant wouldn't accept because they said they were losing too much. No response from customer service. Wasted my money.

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Izzieie
Winfield, US
Dec 02, 2012 5:11 pm EST
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Restaurant.com completely rips off restaurant owners. I'm surprised they are still in business.

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10:24 am EST

Restaurant.com Restaurant.com has a Class Action Lawsuit pending in the State of Florida

Currently Restaurant.com has a Class Action Lawsuit pending in the State of Florida (March 17, 2011) for signing up companies that don't even exist or are Out-Of-Business and listing them on their webpages for consumers to purchase their certificates. Merchants complained in several States because restaurant.com is selling more certificates then the merchant agreed to, Instead of having a 90-Day expiration on each certificate, Restaurant.com changed the expiration to "Never Expires" on certificates without the knowledge to merchants and if the merchants refused to accept the coupons they could be sued for $17, 000 by restaurant.com. Merchants would attempt to call or write to cancel contracts and instead Restaurant.com would state they never received their contract cancellation and would continue to sell certificates.

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3:53 am EST
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Restaurant.com Advertising

Currently in the State of Florida as of March 17, 2011 there is a Class Action Lawsuit filed against Restaurant.com Customers Who Allegedly Purchased Restaurant Coupons At Closed Restaurants in Florida File Class Action Lawsuit Complaint Against Restaurant.com.

A class action lawsuit complaint has been filed against Restaurant.com, Inc. (“Restaurant.com” or ”Defendant”) in the Circuit Court of the 11th Judicial Circuit in and for Miami-Dade County Florida (styled Cristy Cora v. Restaurant.com, Inc., Class Action Case No. 11-08065CA), alleging, among other things, that Restaurant.com sells restaurant coupons to internet customers for certain restaurants that are no longer in business, purportedly in violation of section 501.95, Fla. Stat., the CARD Act and the EFTA, 15 U.S.C. section 1693 et seq., according to the Restaurant.com coupon class action lawsuit complaint.

The Restaurant.com class action lawsuit complaint reportedly is brought on behalf of the following putative class of persons, unless otherwise excluded:

All of Defendant’s Florida customers who bought restaurant coupons at closed restaurants.

For more information on the Restaurant.com restaurant coupon class action lawsuit, read the Restaurant.com coupon class action lawsuit complaint: http://classactionlawsuitsinthenews.com/class-action-lawsuit-complaints/restaurant-com-class-action-lawsuit-complaint/comment-page-1/#comment-99496

Also note that several merchants in several U.S. States complained that Restaurant.com would sell more certificates then agreed in original contract, Restaurant.com would modify the agreement without knowledge to the merchant(s). Restaurant.com would sell certificates that would state a "Never Expire" expiration date on all certificates and force the merchant to accept them for 5 years after they cancel their account or be forced to re-imburse restaurant.com as much as $17, 000.00 for refusing to accept certificates at their restaurant. Restaurant.com is been known to avoid calling back merchants. I highly recommend that you file a class action lawsuit in your state against this company for damages.

One thing I learned is whenever you have a complaint you need to do a few things

1) File a complaint against the company thru the Better Business Bureau. Any complaints posted will be available here: http://www.bbb.org

2) File a complaint with your State Attorney General office, These guys investigate deceptive practices, Click here to find one in your State. http://workathomemoms.about.com/od/workathomescams/a/State-Attorney-General.htm

3) Consult an Attorney and file a lawsuit.

4) Contact the Media: Television, Cable, Newspapers, Radio - Get the word out about the bad practices of a company, Remember companies hate "Bad Press" and they'll do anything from being listed on the local news!

5) Protest - Get your friends involved and protest.

Just to let you know that the Better Business Bureau has 587 complaints against Restaurant.com (RDC) in 3 years from both consumers & merchants, This will help your case.

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6:52 am EDT

Restaurant.com Stay away from these crooks

I bought the savings certificate from restaurant.com for Viiolas in Quincy. !$10 for a $25 certificate. The comments were all fantastic. When our party of 3 arrived we were told they did not have the veal, beef, or chicken listed on the menu. (hadn't been delivered that day). Turns out they are going out of business. We were told this after our arrival. The wonderful waitress accepted our certificate (Thank you), but shame on restaurant.com for not using due diligence in restaurant reviews. I wonder who on the staff of restaurrants.com actually verified all those comments of excellence.

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Obbo
, US
Feb 07, 2012 6:03 pm EST

My restaurant has been trying to end our 'contract' with Restaurant.com for 6 months. Initially it was only supposed to be a 6 month contract which would have ended in September...we have been fighting with them since November and now they are telling us that we have to do an 'exit interview' to end the contract. Although demeaning and embarrassing we complied only to find out that a week later we are STILL on the website, by which they have told us that it takes 5-10 business days to be removed. So we have been left with no further alternative than to post that we are NO LONGER ACCEPTING restaurant.com certificates. We are honoring the $5 people paid for the certificates, and just eating the cost ourselves because there is NO WAY restaurant.com is going to refund the poor customers. They have threatened legal action against us and have left us no other choice. HORRIBLE HORRIBLE WEBSITE!

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Lost my business for now
Hutchinson, US
Sep 23, 2012 5:44 pm EDT

Your complaint is about the restaurant Viiolas in Quincy! Not restaurant.com, your comments state "accepted my cert. (thank you)" so in accordance to the comments you wrote restaurant.com did it's part! What you bought from restaurant.com worked right?

The person that didn't do their "due diligence" was you, I'm not trying to be rude but it's Viiolas that made the error and not restaurnt.com you clearly wrote the certificate worked (da). Yes the comments were all great up until when you went there and found out they were closing down and thats why they were out of products. Restaurant.com can't be held responsible for that, they don't control the operations of the thousands of locations that your able to use the coupons/certificates. Reviews are just that reviews, do you really think that they do a "background" check on each review? They would have a loss bigger than the national debt!

I myself am reviewing restaurant.com and checking things our for myselft, I've read your comment & am amazed at how you blame restaurant.com when it's clearly not their fault in this case!

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11:22 am EDT
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Restaurant.com Won't allow eGift cert redemption

Their website shows certificate availability, but will only allow purchase by "new money" via credit card and will not allow you to redeem an eGift certificate (which I previously purchased from them directly via credit card) for the purchase. The only reason I have eGift certificates is because restaurants for which I previously purchased gift certs (BY CREDIT CARD) went out of business, and restaurant.com refuses to give refunds but assures you that you will get an 'even exchange' of an eGift certificate to use on future purchases. This is a total scam -- if it is not illegal, it is barely skirting the law and is very clearly a conscious choice to screw over their paying customers. The restaurant listing for which I tried buying a cert did not state anything about not being able to redeem w/eGift certificates. I used the "chat" feature w/customer svc rep to get it resolved, and he informed me that they have two separate inventories -- one for credit card purchases and one for eGift card redemption. And, magically, they have plenty of stock for customers giving them "new" money via credit card but none available for those of us w/eGift certificates. DO NOT DO BUSINESS WITH THIS DISREPUTABLE COMPANY WHO BASICALLY STEALS YOUR MONEY. What good are certificates if they won't allow you to redeem them at restaurants at which you actually want to eat?

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JustBeFairPlease
, US
Nov 03, 2013 4:42 pm EST

This is the truth! I found this out today. The restaurant I wanted a gift certificate for had four certificates left, but when I tried to redeem with my egift certificate all of a sudden there were ZERO left. I logged out and tried again without my egift certificate and viola, FOUR certificates available!

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5:22 am EDT

Restaurant.com Don't be surprised when a restaurant shuts the door on your coupon to save themselves

After speaking with two restaurants in my area who got involved with restaurant.com here are some very negative highlights: For small businesses this is a very expensive deal to participate in ie: to attract new customers through greater exposure and price incentives. It does not preclude existing customers from super-clearance pricing nor does it take into account any of the product's minimal or major daily market price increases. Lenghthy expiration dates and profit at -0 to just meeting overhead for the businesses involved is a recipe for disaster. Can these small businesses dependent on tourist $ afford to be involved with this deal? Don't be surprised when a restaurant shuts the door on your coupon to save themselves.

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Lost my business for now
Hutchinson, US
Sep 23, 2012 5:51 pm EDT

True except the point is to get them in the door & WOW them so they keep coming back. I own a restaurant and have used this deal along with others to bring in business. Yes it does cost me, but I have a limit and thats where I stop! This does work as long as you know what your doing & how to use it in your favor. Doing these deals 24/7, duh, I wouldn't even have a door to shut!

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9:56 am EDT
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Restaurant.com - Scam

Received a $50 "gift certificate" with purchase from drugstore.com. Logged onto restaurant.com. In order to redeem the certificate at a local restaurant, I have to spend at least $50 out of my own pocket. This makes me wary to do business with the restaurants that list with them. Do they know what a rip-off this is?

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3:07 am EDT
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Restaurant.com credit EVAPORATES

I got a "gift" from a friend. It had a piece of 8.5 x 11 paper with a code printed. Enter code & get $25 from restaurant.com ... there are many places on their website so I set up an account, entered my code & got the credit posted to my account.
1 week later I went to use it & the $25 was GONE. I emailed them. Here's the reply:
"...our system will hold the available balance for that redemption process only. If for any reason, you close out of the redemption site before selecting your restaurant, the available credit will no longer be in your shopping cart for security reasons."
Of course I threw away the code. I hope they can sleep at night. Make money by cheating people dot com is what it is.

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No good deals
Green River, US
Feb 15, 2013 1:03 pm EST

I purchased a $100 certificate for $40, good deal right? NO! Found out only AFTER I purchased and printed it did I find out what the "catch" was. I have to spend $150 at the restaurant, plus tax and tip. Could have saved th $40 and just paid for the meal! What a scam! I called the restaurant and asked if they honored the certificate, and they said yes, so at least I didn't get burned all the way around. There truely are no "deals" anymore, not on food, travel, shopping...nothing.

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No good deals
Green River, US
Feb 15, 2013 12:59 pm EST

I agree, it is a scam... I bought a $100.00 certificate and only AFTER paying for it and printing it, did I find the "catch" that I have to spend $150.00 at the restaurant. So, I paid $40 for the certificate, and have to spend another $50 to use it, plus sales tax and tip. Could have saved myself the time and $40, and just paid for the dinner! I did call the restaurant to make sure they accept the certificate, and they said yes, so at least I didn't get burned all the way around.

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5:46 am EDT
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Restaurant.com poor customer service - scam

I was given a Restaurant.com gift voucher a couple of months ago and recently decided to use it; if you go to their website to redeem it, Restaurant.com force you to make an account before they will let you convert a gift voucher into restaurant coupons. The selection of restaurants in my area was pretty limited - lots of places in malls that looked like they really needed the business, frankly - but we were able to find a couple of places worth a try.

Having redeemed my gift, I tried to close my account - only to find THERE IS NO WAY OF CLOSING AN ACCOUNT! This didn't seem very friendly, so I contacted customer support and asked them to close it for me - no response. I sent a reminder a week later. No response. And again - no response. So - for me it's clear. They advertise to restaurants as having lots of members, but the reality is that I count as a member- as does everyone else ever fooled into using a voucher who would quit if it was possible. Customer service is non-existent and the restaurant selection sucks. This is a scam site - avoid.

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8:40 pm EDT

Restaurant.com Don't waste your time with them

I received an email from my cell phone company telling me that if I switched to paperless bills they would give me $25 for restaurant.com. Great! I switched and went to the site to redeem my certificate and take my wife out to eat. Worst business ever.

You have to make minimum purchases when you buy the gift certificate on line...then when you get to the restaurant you can only use the money you paid to get the certificate on certain items and even then you can only use it if you spend a certain previous set amount, always more than the certificate you already purchased. Done Waste Your Time.

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Sherrie Smith
Brook Park, US
Jan 28, 2013 1:42 pm EST

Roadhouse restaurant in Middleburg Hts., Ohio on Bagley Rd. The manager there is rediculous of his expectations and the way he treats customers. First of all, when there is a problem with the steak not being right. He will take it off your bill, but then he charges you for the side and the salad. Those items are suppose to be with the meal and if they cannot get the steak right. Then you should never be charged for rice and salad as I was. I was not satisfied and will now go elsewhere.

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3:20 am EDT
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Restaurant.com Unprofessional and scam-like business procedures

SHAME ON RESTAURANT.COM

READ FIRST! BEWARE! THE COMPANY DOES HAVE A REFUND POLICY!

Restaurant.com is ###! I purchased two (2) gift certificates for $100 for one restaurant. I read and understood the special instruction for that particular restaurant. Yet restaurant.com also had THEIR own terms and conditions, which prevents me to use both of my certificate at one time.

I called the customer support line which lead me to a dead end after waiting over 15 minutes. I then proceeded to call the ordering line and to my surprise only a 3 minutes wait. The representative informed me they can only give me an exchange for one of my certificate for a $100 at restaurant.com, yet they cannot just REFUND me my $40.

Unsatisfied with the options the representative gave me I asked nicely to speak with a supervisor/manager. I believe the representative basically gave me the run-a-around answer, "My supervisor is currently on the phone, I can have him/her call you back." I replied, "I will wait, " but that also was unacceptable, I guess they don't have a phone system can place me on HOLD? But when I called the customer support and the phone ordering line, I was miraculously placed on HOLD. So I then asked when I should be expecting a return call back, TWENTY-FOUR (24) HOUR! You got to be kidding me, seriously... I guess if I ran a shady, unprofessional and scam-like company like this, I would have the same company procedures!

If anyone has a similar story please post and reveal this company for what it truly is!

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Restaurant.com Customer Reviews Overview

Restaurant.com is a popular online platform that connects diners with local restaurants. The website offers a wide range of dining options, including casual eateries, fine dining establishments, and everything in between. Customers can purchase discounted gift certificates to use at their favorite restaurants, making it an affordable way to enjoy a night out.

One of the biggest advantages of Restaurant.com is the variety of restaurants available. With thousands of options across the United States, customers can find something to suit their tastes and budget. The website is easy to navigate, with search filters that allow users to narrow down their options by location, cuisine, price range, and more.

Another positive aspect of Restaurant.com is the savings. Gift certificates are available at a fraction of their face value, meaning customers can enjoy a meal out without breaking the bank. The website also offers regular promotions and discounts, making it even more affordable to dine out.

Overall, Restaurant.com is a great resource for anyone looking to explore local dining options. With a wide range of restaurants to choose from and significant savings available, it's a great way to enjoy a night out without spending a fortune.
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