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The good, the bad, and the ugly - discover what customers are saying about Resorts Management Services

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8:32 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Resorts Management Services Is this a Fraudulant company

I was contacted back in Nov 2010 asking if I wanted to sell my resort ownership, the company knew how long I had owned it what time of suite I had and all the personal details. As we are in need of money and are unable to use our vacation ownership at this time it was a blessing to us to be able to sell. We agreed and paid the 10% sellers fee, before I did this I verified the business licence number I was given and thought it was a legit company, I have spoke to them many times and have been given a progress update, however I am now really scared we have been scammed, I contacted the resort where I have my ownership and they have told me no contact has been made by any external company and the ownership is still mine and in no way being transferred to anyone else, The phone # to RMS has changed again and the new # on their website [protected]) is only going to a recorded message and for 10 days now I have been calling this number and cannot get in touch with a live person. What can I do now, I really hope my gut instinct is wrong and this is a legit company and I will be getting paid soon as according to them we were in pre-closing on March 28th and finances will be transfered with 1 - 14 days which is why I am so worried now

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Dennis G
, CA
Apr 06, 2011 10:09 pm EDT

Yes I too was contacted back in Nov 2010 and they sadi the had buyer for my time share. I should have knowed better but fell for this and sent them $1, 675 for the tital search and transfer. I keep cheking with thme and was also told everything was proceeding okay. In March was told another wee kand all should be done. Now in april I can no longer speak to anyone. Like you all I get is that stupid pre recored message asking mew to hold for customer service! I no longer wonder IF it is a scam! YES IT IS and now out more money!

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J
1:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Resorts Management Services Scam to defraud

My husband was contacted by Mike Lathrop in August 2010 telling us that he had a buyer for our timeshare. My husband, who has Stage 4 kidney cancer, told him he was not going to pay upfront since we had been stung previously. This Mike Lathrop contacted us again December 1 telling us that he actually had a buyer and were we interested in selling. After telling us the costs for closing was $900, he said that I would receive a phone call from the verification department to verify details to satisfy FTC regulations. I was supposed to answer "No" to questions whether I had been told that there was a sale of my timeshare or that there was a specific buyer. I initially did not answer according to what Mike Lathrop told me and the verification was stopped. Within minutes Mike Lathrop was calling me questioning why I had not answered as he told me. He said that they work backwards to most companies and that is why it is important to reply in that manner. I was very uncomfortable over the weekend wondering whether I had done right. Over the weekend I googled Resorts Management Services and was eager on Monday morning to make calls for more information. Resorts Management Services was incorporated 7/1/10. I find it interesting that two remarks have been posted praising RMS. One stated that her timeshare in Hawaii was sold a year before (prior to 7/1/10) by RMS. Then there is another posting trying to dispel concerns about RMS. What I find interesting is that if I were a satisfied client of RMS, I would have no reason to be perusing the Complaints Board about the company who brought about a miraculous sale. Then I found BBB now has 8 unresolved complaints. I contacted Delaware Dept of Licensing for Real Estate. When discussing my concerns, the woman gave me the name of Dave Smith, Division of Revenue, Finance Department, [protected], to discuss it with him. Efforts to contact John Pearson at Resorts Management Service have been unsuccessful.

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scgc
Lucama, US
Mar 18, 2011 3:10 pm EDT

10/21/10 I to was scammeed by RMS. I was told they had a buyer, with no refundable deposit. Legal service of $1978.00 was my part. I talked with Chris Walters several times asking many questions about there services. I went as far as giving them cc #, when I recieved e-mail contract, read thru it, was nothing like Chris had said. Refused to sign and e-mailed back. Called cc company and explained to them and canceled transaction & card. Recieved e-mailed conformation "At my request EchoSign has terminated the signature exchange for the RMS Agreement. The document has been deleted from all parties Echosign accounts." I also sent a letter of cancelation according to their contract within 7 days by certified mail. Chris called on 10/25/10 said "papers for sale were being sent out", I told him I had cancelled everything the 21st. Heard nothing more from him. In January of 2011 a charge from Martinez Man. Group for $1978.00( RMS ) was on cc statement. Called cc put in dispute. Haven't talked to RMS yet, [protected] disconneted, IMAGINE THAT.

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laura in oz
Tom Price, AU
Feb 03, 2011 1:40 pm EST

I got scammed out of $2399 by RMS. As they are in thee US & I am in Australia I am not sure if I can do anything about it or not. I am guessing not :( ...some people have no conscience

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antiscamangel
Juno Beach, US
Dec 12, 2010 10:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You have been scammed unfortunately. If you would like to pursue legal action to get your money back, please email me at "antiscamangel@gmail.com."

Fighting the good fight!

K

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