Service
This retirement community is very poorly managed. Most of the staff quits within 3 months. The food is terrible, and the cleaning people recieve about 10 minutes training. The managers who should know in general how to do each employees job, have not tried to even learn the basics of each job . When employees quit or sick and the managers need to fill in they just sit and wait to hire another body.
they are beyond lazy, they think their job is to sit in their offices. When concierge is out or off shift the managers do none of their duties except answer the phones an respond to personal alarms of residents. Then comes the total ineptness of management, because inept doesn't even come close to saying what they really are, They love to blame others for their mistakes, they can't train anyone because they didn't learn the job of the person they hired. This isn't a retirement community, it's assisted living community. They call them retirement communities, but that's to avoid assisted living laws. Here as long as you can afford a personal care giver you can live here, no matter how bad your health becomes.
Desired outcome: Fire these incompetent managers, who run off decent employees. Most of all remove the Chef, He berates employees to promote his family members. This is a poorly run facility.
This place is managed very poorly, They can't keep employee's. Employee's quit within 3 months, They have very little or no training and then are berated for not performing all their duties. I personally watched Management train a new Housekeeper, LOL handed them a sheet on items and services they were to perform for tenants. Well there are common areas and common bathrooms that must be added to their daily duties, then there is the supplies and what to and where they are located to add to duties none ever mentioned. It's beyond poor training, It's management being so lazy they don't know that persons duties and have done very little to learn them. That's just one of the many different jobs that get very little training, But they are quick to tell an employee a tenant called and told them they missed a task, lots of those job training moments are in front of tenants, and it isn't pleasant to see.
Food and wifi
Wifi - slow or stops
"Food cold, not appetizing looking, fried baloney sandwiches, ran out of prime rib
Lunch = Hot dog with sauerkraut.
Dessert is nothing more than jello salad
Pizza, terrible
Chicken tenders were for lunch and mine was so hard that I couldn't eat it. Carrot and raisin salad was good, but broccoli/cheese soup yucky
I am not going to supper. They are having shepherd's pie and all I could think of was the tater tot casserole."
These are all quotes from my mom, a resident. Last night she sent me a photo of dinner before she threw it away.
No orientation yet / did approach Ana and talked
Shuttle is 3 days a week for 4 hours?
Countertops aren't sealed
"Retaliation"?
Spoke to COO Steve Mueller on 12/13/2020 who said he would speak to my mom and asked for her number. I have now texted it to him, by request, twice and no phone call.
Now I'm reading if you make a fuss they just evict you. For $5, 000/month, we were promised gourmet meals, cruise ship like attentiveness and pure luxury. None of that has proved to be true
Kelly Murphy
[protected]
[protected]@yahoo.com
senior citizen scammers
Red Rock Pointe is the Las Vegas location of Resort Lifestyle Communities. The company business model offers over-priced, under-sized apartments along with dining services for one monthly fee. The company leans heavily upon the "Executive Chef" and the "Freedom Dining Program" to entice prospective renters. This is necessary because otherwise, nobody will...
Read full review of Resort Lifestyle Communities and 2 commentsIs Resort Lifestyle Communities legit?
Resort Lifestyle Communities earns 91% level of Trustworthiness
Perfect Trust Endorsement: Resort Lifestyle Communities achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Resort Lifestyle Communities. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Resort Lifestyle Communities has registered the domain name for rlcommunities.com for more than one year, which may indicate stability and longevity.
Rlcommunities.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rlcommunities.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Rlcommunities.com you are considering visiting, which is associated with Resort Lifestyle Communities, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Resort Lifestyle Communities protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Resort Lifestyle Communities complaint handling
-
Resort Lifestyle Communities contacts
-
Resort Lifestyle Communities phone numbers+1 (402) 420-2311+1 (402) 420-2311Click up if you have successfully reached Resort Lifestyle Communities by calling +1 (402) 420-2311 phone number 0 0 users reported that they have successfully reached Resort Lifestyle Communities by calling +1 (402) 420-2311 phone number Click up if you have UNsuccessfully reached Resort Lifestyle Communities by calling +1 (402) 420-2311 phone number 0 0 users reported that they have UNsuccessfully reached Resort Lifestyle Communities by calling +1 (402) 420-2311 phone number
-
Resort Lifestyle Communities emailsrlcsocialmedia@rlcommunities.com100%Confidence score: 100%Supportchartiersbendinfo@rlcommunities.com98%Confidence score: 98%supportdeerfieldspringsinfo@rlcommunities.com98%Confidence score: 98%supportashwoodsquareinfo@rlcommunities.com97%Confidence score: 97%supportdanielpointeinfo@rlcommunities.com97%Confidence score: 97%supportquarryridgeinfo@rlcommunities.com96%Confidence score: 96%supportsmueller@rlcommunities.com96%Confidence score: 96%copperspringsinfo@rlcommunities.com79%Confidence score: 79%supportcactusvalleyinfo@rlcommunities.com79%Confidence score: 79%support
-
Resort Lifestyle Communities headquarters7101 S 82nd St., Lincoln, Nebraska, 68516, United States
-
Resort Lifestyle Communities social media
Most discussed Resort Lifestyle Communities complaints
senior citizen scammersRecent comments about Resort Lifestyle Communities company
senior citizen scammersOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Resort Lifestyle Communities?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Resort Lifestyle Communities Customer Service. Initial Resort Lifestyle Communities complaints should be directed to their team directly. You can find contact details for Resort Lifestyle Communities above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
We have received your comment. Thank you!