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1.8 121 Reviews

ReservationDesk.com Complaints Summary

25 Resolved
96 Unresolved
Our verdict: When using services from ReservationDesk.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ReservationDesk.com reviews & complaints 121

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Newest ReservationDesk.com reviews & complaints

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6:23 am EDT

ReservationDesk.com hotel room at the fairfield inn in loveland colorado.

I called what I thought was the the Fairfield Inn and was quoted $152.08 a night for a three nightstay. I figurMed my bill would be about 450.00. My credit card was charged 570.00 and a Service Fee of $7.99. I called back the number I originally called and they said I had to call Fairfield. I called Fairfield and they said i had to call Priceline. I told both parties i will be getting a refund of 125.00. I still have not heard back. I am so angry at both parties.

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2:27 pm EDT
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ReservationDesk.com pricing

Unfortunately, I have researched all the reviews on Reservation Desk and various sites and everything I read is true. It is a big scam. I thought I was dealing with Hampton Inn directly. I believe that I was quoted a completely different price and I ended up paying $129.00 above the hotel rate. I asked for the recording of the booking that I made but they advised me they reviewed it but would not release it to me. Big big scam. How do these people sleep at night

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Nancy E Tanner
Ludowici, US
May 16, 2023 1:59 pm EDT
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Yes I'm very upset that we lost over $1100 but others were scammed for more than we were and it makes me very angry. I don't know how they sleep or live with themselves. It makes you fear trying to go anywhere or do anything. The only left is KARMA I guess.

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11:54 am EDT

ReservationDesk.com hotel reservation

Made a reservation for Residence Inn Austin-University Area.
Reservation Desk.
They claim to grive a special rate, yeah, especially over what it should be and they charge a service fee on top of that. You can't cancel or change anything.
Two days before my checkin at the hotel, I requested a cancellation but they refuse to allow to do it.

There is a charge of Taxes & Fees $233.28 from Resevation Desk but the hotel itself lists these fees as USD Taxes and fees $142.80. On top of that, Reservation Desk charges a service charge of $12.99

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8:42 pm EDT
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ReservationDesk.com fraudulent charge and deceitful business tactics

Tried to book a room in Oxford, MS one year ago for this past weekend. Googled hotel rooms in Oxford and unknown to me, I got on reservation desk.com. Completed reservation and charged hotel price listed and service fee. When I received my confirmation email, reservationdesk.com booked a room in Oxford, Alabama. There were no rooms available in Oxford, MS due to graduation weekend for Ole Miss. After several phone calls, the actual hotel in Oxford, AL assisted with getting my reservation cancelled but I still had to pay reservationdesk.com's service fee. Forward 11 months later, I received an email confirming my hotel rooms from reservation desk for hotel that was cancelled last June. Another phone call to reservation desk and told the reservation was cancelled. Well today Reservation desk charged my credit card for the reservation cancelled, without my authorization, and included another service fee. I did speak to a customer service person today and they assured me that amount of charge would be credited to my credit card. This is fraudulent and probably criminal conduct. Thank goodness for American Express who assured me the amount charged to my account without my permission will be investigated.

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4:53 pm EDT
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ReservationDesk.com non-refundable hotel reservation

I made reservations with them. I thought I was calling Hilton directly because of the way the website showed up. They never stated that they were a third party company. I tried to cancel, but I would have to pay for the entire stay. This company is a rip off and a scam. I tried calling the hotel directly and they stated that there was nothing they could do. I called the same night that I made the reservation to cancel.

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2:59 pm EDT
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ReservationDesk.com refused to refund despite 3 wks notice of cancellation

Due to family emergency we had to cancel our trip 3 weeks in advance. ReservationDesk.com did not disclose that they had booked a non-refundable room for us. When I called ReservationDesk.com to cancel they said that it was non-refundable and there was nothing they could do unless I called the hotel and got their approval for the cancellation. I called the hotel and they said that since it was booked thru a 3rd party I would have to cancel with ReservationDesk.com. They said that they never heard of the hotel having to give permission to cancel a reservation. When I called back to R-D.com they said I would have to submit proof as to the reason for my cancelation before they would consider it. Have not heard anything yet.

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12:29 am EDT

ReservationDesk.com refused to issue refund

I called what I believed to be Aloft Hotel in Tallahassee on 2/1/16 to reserves 2 rooms in a block of rooms set aside for a wedding at a discounted rate. I was never notified that I was dealing with a 3rd party and was falsely told that all of the rooms in the block of rooms reserved at the discounted rate of $119/night for the wedding were sold out. I later learned (after the special rate had expired) that ReservationDesk.com had lied to me. They simply did not have access to those rooms. After they had already charged my credit card, I discovered that they had charged me $65.71 of extra fees that they claimed were assessed by the hotel (another lie) which they did not charge my sister for the same size rooms which she booked through ReservationDesk.com a few minutes after I booked mine. I requested a refund of the extra fees and they 'expedited my claim" through their "Customer Service" department. Naturally, they refused to refund. I will never book through them again.

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5:51 pm EST

ReservationDesk.com reservation desk is a scam

Never never never use this cheating website. They have a "reservations" number that no-one answers, give a link to the website, pretend to be a hotel website (logos, photos, everything), charge higher prices than the actual hotel charges, charge additional booking fees, and then refuse to refund even a penny of your money when you figure out you've been hijacked and scammed. It's a completely dishonest organization from the word go.

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8:02 am EDT
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ReservationDesk.com complete deception at every turn

Deception One, I made every attempt online in booking my reservation to contact a specific hotel in Prescott, AZ. I found the address, the map, the hotel contact. I'm pretty online savvy, given over 25 years in IT. For me to be duped is embarrassing – or – they are very very good at this. It turns out I clicked on their ad and booked with them. They gave absolutely no indication that I was calling a third party.

Deception Two, I had to cancel due to the person I was visiting had died, pretty sad, but simple. They said fine, they'd cancel the reservation and they would refund, however, I needed to prove I was telling the truth (sadly customers are not right anymore)...and that I had to send them a death certificate?! Regardless, they never contacted the hotel to cancel and allowed the booking to be forfeited via no show.

The hotel called me and asked if I was showing up. I called Reservationdesk.com back for which they told me that they DID call the hotel and would call them again. After calling the hotel myself, they have NO record – even to this day – of Reservationdesk.com ever calling them.

Deception Three, after a couple more "prompting" emails to Reservationdesk.com about the status of the refund, they sent me an email stating: "Our Support Team have requested a waiver for your reservation but unfortunately the hotel is unwilling to release the fund. The hotel has decided to stick to their policy and wont refund the reservation". This was a complete bold-face lie. I immediately called the hotel. They were furious, not only because they were never contacted, but the cancelation was well within their policy, and to mention that this was ruining the hotel's reputation.

Simply due to the nature of such bad business, the hotel contacted them to declare that they will refund 50% if they refund 50%, for which Reservationdesk.com agreed. One note, even the hotel had trouble reaching the responsible party, which turns out, she had to contact 3, yes THREE, different companies to reach some sort of management.

Deception Four, after yet more time, I called Reservationdesk.com to check status. They said "they" finally agreed to a 50% refund. I asked from which party this refund was coming. They refused to answer. I told them the 50/50 situation. They said they are not responsible for the hotel's refund to me. I told them the hotel must refund only to the party that put the money down, which would be them. So my question to them was, who's 50% is this? Very simply, it stands to reason, based on the developing character of this company, that they were going to give me the hotel's 50% and no money would come out of their pocket.

Deception Five, if anyone ever has tried to contact "The Support Team", (which is probably only one more person down the line on a long folding table of telephone operators in some back alley warehouse, they will not allow you to "push button" your way to them.) There is NO direct line. I asked for a direct line with the "Support Team" member and she said there is none. I asked for her extension so at least she and I could continue the conversation, she said they could not forward calls to individuals.

Good luck, my reco is to report them to the BBB or governmental agency of your choice.

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8:26 am EST

ReservationDesk.com hotel booking overcharge

Their number appears on a reservation page of the Birchwood Inn, Harbor Springs, MI. Not sure if it's their website or a Google search result. When you call it you don't know you're calling a third party. All questions regarding who they are were avoided. I was threatened with my room not being available anymore, so I felt pressured to book with them and gave my credit card number. After he'd processed it he told me the full price, which included a fee not mentioned before! He then quoted the cancellation policy saying it was non-refundable. I was on the phone for one hour, trying to dispute the issue. I was tricked into paying a higher fee for my booking. The Birchwood Inn was sorry, but is powerless to get the overcharged amount back. I don't recommend anybody use Reservation-Desk.com because they will rip you off!

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6:39 pm EST

ReservationDesk.com payment not received by hotel - so I was double charged

I booked 2 nights at the Hampton Inn in Pittsburg, CA. When I checked out the Hampton Inn billed my credit card for the room. The room was prepaid on the same card through Reservation-Desk.com. When I contacted Hampton Inn to have the charge reversed they said I was charged because the payment info they received from Reservation-Desk.com was invalid. On top of it all - the double charge from Hampton was $84 less than Reservation-Desk. Pay attention to who you book a room through! Do not use this company.

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Analise A
San Jose, US
Dec 07, 2022 12:05 pm EST
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This also happened to me. ReservationDesk.com is a scam company.

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Essam Behairy
DOHA, QATAR, QA
Jun 20, 2022 6:30 am EDT
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It's same what's happened with me

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1:34 pm EST

ReservationDesk.com found on most hotel websites

Do yourself a favor and call the hotel that you desire to go to directly--never book a room online. This company somehow took a reservation I made on Holiday Inn's website--and couldn't even get the destination correct. They said the rate I secured could not be issued a refund---there was no such "special rate." This is a scam company who preys on booking engines-- Calling them brought my call directly to India. How they are able to do this boggles the mind !

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Nancy E Tanner
Ludowici, US
May 16, 2023 2:07 pm EDT
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We did call the hotel direct for Holiday Inn Resort on Jekyll Island [protected] and how it ended up with reservationdesk.com we have no idea. We booked 5/7/23 for a stay 7/20-7/23 and was told we had until 7/4/23 to cancel for a full refund. We contacted them to cancel the very next day and we received an email from reservationdesk.com that we wouldn't be refunded. They stuck us for over $1100. Holiday Inn keeps telling us Expedia has our money. Expedia isn't on anything. Not on the charge transaction or on the cancellation notice

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5:42 am EDT
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ReservationDesk.com I was refused a refund

First - duplicity. Appearing to be a call center for an actual hotel.
Second - Refuse AARP Reservation
Third - Change Reservation Rate after Hotel made adjustment
Fourth - Charged my account for full reservation before I ever checked into hotel'
Fifth - I became ill and had to leave after the first night of our two night reservation. I was refused a refund.

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Essam Behairy
DOHA, QATAR, QA
Jun 20, 2022 6:33 am EDT
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they are scam company and stolen my money

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petagay
, US
Nov 11, 2015 5:42 pm EST

took credit card info, sent confirmation, got to the hotel and there was no reservation.

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R
9:59 am EDT

ReservationDesk.com motel "best rate" pricing

The web site says 'best price available' which apparently means best for Reservation-Desk because when I arrive at the Comfort Inn I found that I could have booked the room for 25% less if I had simply called the motel directly. My advice - stay away from this company. There are numerous other complaints posted which I failed to see until after I had booked with them. Maybe this post can save other from the same scam.

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9:01 am EDT

ReservationDesk.com ripped off

Reservation Desk's phone number was somehow in my Google search for the hotel I was looking to stay at. There was no indication of this being RD's number as the hotel website listed Reservation Desk phone instead of their own. Upon checking out I did not get a receipt as they told me "I booked through an agency". My colleague called the hotel directly and booked for $105 within 1 hour of my reservation, my price through Reservation Desk was $153.

This company is phishing online for business and scamming people into believing their ARE THE HOTEL itself through the nature of their voicemail system. This is FRAUD.

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1:03 pm EST

ReservationDesk.com their deal was scam

Don’t trust to the company www.Reservation-Desk.com. They offered me good deal, but when I wanted to pay for the booking, it turned out that they didn’t tell me about all charges and fees. In result I needed to pay more than $1, 000. OMG. I tried to cancel this crap, but the rep refused and asked to pay ASAP. So be aware and share this info in order to warn other people.

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2:09 pm EST

ReservationDesk.com they ignored my request and charged me for the reservation

I made the reservation through the website www. Reservation-Desk.com. I spoke with the rep and asked not to charge my card, ‘coz I wanted to pay with cash. I was shocked when I checked my account and it turned out that they took money for the reservation. The rep ignored my request and took money without my permission. Stupid rep and the worst services, so please be aware and better don’t deal with them.

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3:32 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

ReservationDesk.com - no refunds

I went to reservation desk. Come and book the room in New York City which was supposed to be a sweet they took out $ 2100.00 out of my bank account and when I got to the hotel it was not as sweet it was a single bedroom that was only worth $900 reservation desk promise to refund of the remaining balance which they been promising me for the last 3 months but...

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9:51 am EDT

ReservationDesk.com rude receptionist and no confirmation info

I booked room through the website www.reservation-desk.com. I filled the form and paid about $30 per night, but after that I haven’t received any info about the room and my order. I waited couple of hours, but nothing. I called to this company and it turned out that my email with the confirmation number was lost somewhere. WTF? As well as the receptionist was rude and impolite lady. Not recommended website.

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11:44 am EDT
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ReservationDesk.com - hotel rate inaccurate

I called 2 weeks ago to discuss making group reservations at a local hotel for a training I am doing. The representative quoted me a rate, agreed to hold 5 rooms at that rate and told me to have guests contact him to get rate. When they tried to make the reservation, they were told that rate was not accurate. I spoke to him, he acted like he didn't know...

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