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1.5 27 Reviews

Represent Complaints Summary

0 Resolved
17 Unresolved
Our verdict: Engaging with Represent at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Represent reviews & complaints 27

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K
7:17 am EST

Represent shirt order

I ordered a shirt through Rainn Wilson's charity campaign. This was a Christmas gift for my husband from our children. I received an email that once the campaign ended I would receive another email when it shipped on December 14. The email never came. I have emailed and called for over a week now and can't reach anyone. Most of the time when I call, whichever option I choose sends me back to the original recorded message. My emails receive an automatic response that they will respond within 2 business days, which never happens. I have reached out to Rainn Wilson so maybe I'll get a response that way? It's worth a try.

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D
4:12 am EST

Represent what a joke!!!

I have just one question: when are they going to ship my t-shirt.
Imprint: I ordered a t-shirt at the beginning of November. I wasn't shipped yet and there's no information when it will be shipped at all. I tried to contact them many times, but each time I talk to them I hear a different story. At first, they told me that the t-shirt is on back order. Ok, two weeks later they said it has been out of stock since July. Wow.
And eventually last time I called one week ago I was said the t-shirt would be shipped soon. I honestly love fairytales, but not when my money has to do with this

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2:28 pm EST

Represent gaming jen in a hole shirt for $27.98

I ordered a shirt that my daughter wanted for X-Mas and paid $27.98. I ordered a Large as my daughter normally wears a medium and so I wanted to go up in size to be sure. Their size chart said a large is 18 1/4 half chest. I get the shirt and its WAY smaller than my daughter sized Medium shirt. Of course this company is not answering their phone calls at phone #[protected]. Guess the only way to get a response or my money back is through a paypal dispute. Buyer beware! Look at the pics attached, they speak for themselves. I put the pink shirt (what I received) on top of my daugher's medium shirt (black one). Neck tag on the pink shirt clearly says Large.

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M
9:56 pm EST

Represent online order t-shirt

6 weeks ago they took our money and THOUSANDS others for a T-shirt, , excuse after excuse no T-shirt as of today.
So sad that this company, @represent, is not holding up to their promise by coming up with all sorts of excuses on why no one is getting their order... I just wonder about the part were this was all for a good cause, anti bullying, and making so many people, mostly kids, very upset. Get us a refund. Is not all about money, sales or business, we are taking kids and their trust here! Get your act together, thank you.

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A
6:18 am EDT

Represent Terrible place for shopping online

I've been trying to find out my tracking number for several days. I also have no idea whether they shipped my order or not.
Trying to contact them is absolutely useless. They are talkative only if you ask questions about your future purchase. The only email I got from them was with the order confirmation. So I still don't understand what happened and how to contact them and hear a human voice.
I really want you to stop ignoring me.

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S
3:19 am EDT

Represent Be prepared for a ridiculous mess

I purchased a completely new shirt from them that was never been in stock before. And they notified me that my parcel will arrive even faster than expected. I was so happy, though this kind of service was the best one. But after one week, then one more week nothing had happened. I didn't receive anything, though their site kept stating that my order would be shipped soon. They didn't forget to notify me about it each week, but why? When I eventually received it after 6 weeks, the order was wrong :( Now I'm going to go through the return process and don't expect it to be easy :(
But I'm done with this website forever.

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S
Stepan | Represent.com
Los Angeles, US
Oct 03, 2017 6:20 am EDT

Hi Soraya, Thank you for your feedback and very sorry to hear that you had this experience with your service. I've just send you a message - of course we'll be happy to make this up to you! Looking forward to hearing back from you :) Best, Stepan

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B
6:56 am EDT

Represent Missing items

I have ordered three t-shirts from Represent website. Shipping took forever (over a month) and when I finally received my order I was shocked to see that there was only one shirt instead of three!
Contacted customer service and they said how sorry they were and promised I'll get the missing shirts as soon as possible. When I contacted them for the second time they said that my order was on its way but it actually never showed up.
When I contacted them for the third time they said that I need to be more patient! I want a full refund! I'm waiting like forever, my original order was placed in early March and it is now August! Are you kidding me?

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S
Stepan | Represent.com
Los Angeles, US
Oct 03, 2017 6:22 am EDT

Hi there, Thank you for your post here at Complaintsboard! We're sorry to hear that your order arrived incomplete... We try to make every order perfect, but sometimes human error gets in the way.. :( I've just send you a message - of course we'll be happy to make this up to you! Looking forward to hearing back from you :) Best, Stepan

Represent Customer Reviews Overview

Represent (represent.com) is a popular platform that allows individuals and organizations to create and sell custom merchandise. The website has received numerous positive reviews from satisfied customers who have used the platform to create and sell their own merchandise.

One of the most notable positive points of Represent is its user-friendly interface. Customers have praised the platform for being easy to use and navigate, even for those who have no prior experience with creating and selling merchandise. The website also offers a wide range of customization options, allowing users to create unique and personalized products.

Another positive aspect of Represent is its customer service. Many customers have reported receiving prompt and helpful assistance from the company's support team. Additionally, Represent offers a satisfaction guarantee, ensuring that customers are happy with their purchases.

Represent has also been praised for its high-quality products. Customers have reported receiving merchandise that is well-made and durable, with vibrant colors and clear printing. The website offers a variety of products, including t-shirts, hoodies, hats, and more, all of which are made with high-quality materials.

Overall, Represent has received overwhelmingly positive reviews from customers who have used the platform to create and sell their own merchandise. With its user-friendly interface, excellent customer service, and high-quality products, Represent is a top choice for anyone looking to create and sell custom merchandise.
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+1 (323) 456-1000

Website

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