The complaint has been investigated and
resolved to the customer's satisfactionResolved RentalStoreUsa — Apartments hunters!
resolved to the customer's satisfaction
My boyfriend and I have been frantically searching for an affordable apartment in our area. I noticed a website called RentalSoreUsa.com which had 7 extremely reasonably priced apartments listen in our area. This is the same business that I had seen several listing on Craigslist advertising these available apartments. Now of course you can only get the listing info if you are a member. My boyfriend and I discussed and decided to just pay the $100 cause we where in desperate need of an apartment. I paid the $100 (after calling and asking numerous questions) signed up went online and started calling the listed contacts for the 7 apartments listed.
Out of the seven listed, two where listed twice and both where no longer available. This left me with three apartments. One had a disconnected phone number listed. The other was no longer available and I'm still waiting for the third to call me back. (going on a week now) I started to feel as though I may have been ripped off.
I then sent an email to the company complaining about my findings and asked them if I had been conned. The owner called me that evening and assured me it was not and that he would make it a point to find me an apartment. The next day RentalStore called me to tell me they made an appointment for me to see an apartment. Not only did they give me the wrong address and phone number but the address they gave me didnt even exist (we drove around and eventually found the apartment) Not only that but the landlord had never even heard of the RentalStoreUsa she said they just called her out of the blue the day before and told them a client wanted to see the apartment. By the time we called the landlord back the apartment was already taken.
I called the RentalStoreUsa that Saturday afternoon and let them be aware of this and that I will still be searching for an apartment. I haven't heard from them since. Also the not available apartments are still advertised on the website. I signed a contract stating no refunds and I don't know what to do.