Rent-A-Center
reviews and complaints

Hello I am complaining because I have a monthly agreement for a bedroom set I pay every 2nd Saturday of each month recently I added an air conditioner that I requested be added to my monthly plan.. I paid 120 dollars 3 days ago and they are requesting more saying our agreement was switched from monthly to weekly payments I never once agreed to this and I want it to be taken care of please I have never had issues with RAC before and I'm overall very upset with the costumer service I have been receiving regarding this issue and being called constantly asking for a payment I don't feel obligated to be paying on something weekly when the agreement states to pay monthly

I rented a a tv ps4 bundle on a Thursday and James started calling on Sat for payment I told him the payment wasn't due till Thursday he said no that the week was up and I needed to pay it that day I went in and asked why there was such a problem he said he needed to pick it up I said fine. I also rented a stove the previous week and he would not take my payment for it with out payment for the tv bundle. I'm not sure after repeated bad reviews why corporate does nothing. I have been a customer of rent a center on and off for 5 years and have never encountered such disrespect. Aaron's can have my money from now on.

I made a payment from my prepaid card of 299 and they said they didn't get it on there side.Well it came off my card and I showed them my bank statement and they are still trying to take my furniture I also made a payment for 152 and they said they didn't receive it still it came out my account on my prepaid card and we all know prepaid cards does not do over draft. I'm really piss and about to go talk to me a lawyer.
Latonya Denson

so i had an open account with rent a center on an apartment size dryer a friend of mine was looking at stoves so the next day that same friend went in to the store in ukiah calif and told them to put this new stove on my account and they did. I never gave her or any employees permission to do so the store never called mne to verify or get authorization from me. so my payee is sending the monthly payments on time which the got on the third of every month it was due on the fifth of the month. So im making payment after payment and its taking a long time to pay it off so i go into the store and the empolyees are explaing to me that they took my payment and applied it accordingly so i said what do u mean.Well they inform me the stove payments late so applied youre payment to that. um excuse me i dont have a stove payment so this is how i find out that they let this person go into the store and add a stove on my account without talking to me or getting permission to do this.So i snap of course cause thats just telling me that any tom dick or harry can walk into the store and say add this to so and sos account and they do. without authorization. so thats not the worst part its taking me longer to pay off my dryer because of this, i finally get it paid and forgot to tell my payee to stop making payments for two months and rent a center collected two more payments of 93.50 on a closed account are refusing to refund me, this is so not the way to do buisness bad store so im sewing the company

Two ingorant delivery men from rent a center completely blocked access to my driveway, when I confronted them with the obvious fact that they were blocking my driveway, that also has a sign above, they were disrespectful and didn't move the truck. I shouldn't have to look for a parking space !. Please educate your drivers how to read signs and be respectful to others . [protected]@gmail.com

One of your employees was gambling right in front of your store in Jackson, ms in the Westland Plaza it's very unprofessional I will never visit this site again he is out there taking ppl money on bets a business shouldn't have this type of behavior at the establishment that makes ppl not want to come to the location and purchase anything but me personally won't come back

We have been dealing with rent a center on and off for a few years now. We have pay some accounts off and some we return. Well we got a washer and dryer and then also a game system. The game system got paid off in April and they don't give you any credit for that. We told them then that the washer quit working and they said they will come out on Friday to look at it. They didn't even bother to come. So I am not paying on something that doesn't work. I continue to use the dryer because that's the only thing I could use. I got a letter saying they going to take me to court. Ha ha that's funny because you didn't win on this. We put the washer and dryer on the porch and told them it better be pick up the end of the day. I will never give them my business again. They are so crooked and I will let everyone know how they treat their customers.

I received a call this morning from Henry about my account. I know I am late but I am also in the hospital with pneumonia since Wednesday night.
My phone rings:
Me: hello...hello( because I wad on speaker because the person sounded away from the phone)
Caller: I thought you said you were going to pay
Me: I hadn't check my account because I'm in the hospital...(before I could finish my sentence I hear) this [censored] lying and the caller hurried up and picked up the phone. I continued my conversation and said that I would check my account to see if the money I was waiting on had posted. I called my husband up to listen in on the call back.
Me: hello may I speak to Henry
Caller: this is Henry
Me: did I speak to you this morning about my account
Caller: no I hadn't talk to you since the other day
Me: ok I spoke with someone(I began to explain the situation) all of a sudden Henry gets a little bothered tone in his voice.
Henry: Mrs Harris I spoke to you this morning( at this point mr and my husband looking confused because he just said he didn't speak to me.
He also said well Mrs Harris maybe you real sick because I dint say that and I'm the only one in this store and noone is in here with me...i don't talk to myself.
I said well I know what I heard but I was calling you to tell you the money had posted but I'll just have my husband bring it in the store. He also was like its cameras in the store and you can come and look at the camera.
At this point it's going to be my word against his but I know exactly what I heard and I truly don't appreciate this treatment.
Also the guy that handles my account(Hispanic gentlemen) I don't appreciate his tone of voice when he addresses me. He tries to handle me like I'm his child. I'm not a angry black woman I'm a hard working woman that handles my business but if you handle me crazy you will be put on the backburner. Thats why I begin to deal with Henry because of the more professional treatment until what I heard this morning. I would like to be contacted via email regarding the handling of this matter [protected]@gmail.com

I have had my bedroom set for almost a year and still have not received the mirror for my bedroom set. I have talked to Jimmy SEVERAL TIMES and have been promised delivery several times and took off of work several times and waited for no one to show up. Last week I called again to try and resolve this matter just to be informed again that they will be here today. Whelp here I am, losing hours at work waiting for no one to show up. I am beyond upset!

I just recently moved to Puerto Rico. I found a home as a single mother and desperately needed a washer as I had four children. I went to rent a center here in Guayama and I was so happy. I made my first couple payments, and then had a family emergency in Alaska and had to send my eldest back. I called and arranged a payment of 20 dollars and was made to feel humiliated and borderline threatened. I let them know I had money coming from Alaska and I would be there as soon as possible. 2 days later a man showed up to take the washer. My check had not yet arrived, I only spoke English, I was asking him to stay while I grabbed a friend to translate. Immediately after I left, he tried to get into my home while my two 16 year old daughters where there. The only thing stopping him was my dogs. The next day I received my check and paid. This month I was out of town for work, and I came home with a notice given to one of my kids. It says account terminated. I received no calls, and now had the money to pay. I not working full-time, I doing the best I can, but I have never felt so embarressed, and humiliated for having to ask for a little help, as I have paid every time, I have not stolen anything, why should I be treated like this, and then my personal space violated because I am a week or less late? You need further information about the way this problem was addressed in the office, feel free to call me. I cannot believe the treatment after already taking advantage of people whobare forced to pay 1000 dollars or more for a 400-600 washer.

Yours truly, a humiliated single mother of 4. Melissa Thaalesen

[protected]

I am currently renting from the one in Panama city and they came to my house and took my washer and dryer cause damage to my home i was not there i was in bama with a death in my family and was told they would work with me and now they are trying to press charges on me for stealing the stuff they are very rude and disrespectful to customers and lie

I am renting from Wichita Falls TX. They will not work with you on any payment or half a payment. The manager is very rude and hateful. I was late due to an emergency and she has been hateful and rude to everyone. She was telling everyone at my job my business. Her name is Yvonne. She don't need to be a manager she makes threats that will scare you. She scared my kids at home beating on the door like she was mad. Demanding to give her her stuff back to children I was not here when she did. That is very unprofessional and my kids where scared. She is not manager material and definitely not for customers.

Ive been renting from them for a few months. They refuse to allow me to switch to monthly payments and when I went to return everything theyre literally putting it off. According to them because theyre a franchise, I have to pay bi weekly. When I explained my hours were cut, he told me to do uber. Theyve refused to work with me and do delivery when its convenient for them

My name is shontar coleman I have a account in kissimmee fl and there is a new manager that started tge beginning of January and I went into the store the end of December and I paid of a couch off amd I asked what was left on a 49in lg tv and he printed out the paper and it said 400 and something so a month or two after she started I got my balance again and the was 300 and something so I'm like that dont sound right but ok so another two months went by and I asked what I owed cause at this point I'm like my tv bout paid off and then they tell me I still owe 300 in like how is this possible and the told me being that I'm paying 25 a week for the tv that half of the 25 dollars is going to taxes so I'm like I'm paying a dollar on a dollar for taxes last time I checked taxes was included in the final price and that's not how taxes work I believe in getting robbed I had four items on there on is paid off and that's a PlayStation and I currently have a 75in and a 49in and a surround sound I qould like for this to be looked at I have been renting from you guess my whole adult life and if this your policynow you guess can come get all your property

So I was approved for a couch and 65" and they put me on the schedule to be delivered Monday 5/13. Now that same day I was supposed to get my delivery they called me that same day and said "we have to give you a refund you weren't qualified" AFTER the fact they already took my money and said I was. When they called I was at children's hospital with my daughter in the nicu and they were closed when I left. So I came the next day and they told me "oh we don't have enough money in the drawer come back later" so I call this morning and they still tell me we don't have enough money we just opened but I paid on my card so i asked why can't I get the money back on my card and they told me "we don't do that we only give cash refunds" y'all broke [censored] don't never seem to have money in the drawer! So they think I'm supposed to wait to get my money? Tf