Rent-A-Center
reviews and complaints

I called RAC (rent a center) in East Hartford, CT to see if they had Xbox Series in 2021. The rep Basilio said that they don't have it only one they have is the Xbox One X. He said he will contact me once they receive the merchandise. I said ok I'll take the Xbox One X and yes please call me or my wife once the company location receive the merchandise.

Today, 4/2/22 my wife couldn't make it to do a payment so I went into the store and paid. I notice the Xbox Series was in stock and the rep Basilio said they been had the merchandise then the other rep Shamar said that the new one was the Xbox One X which is a lie because I am a game person and I know my game products then you sales rep. I told them no the new merchandise is the Xbox Series. I left so I won't argue with them. I went home told my wife what happened and asked her if she new if the Xbox Series was in or if they called or told her that the merchandise was in. QUOTED what my wife said "NO. No phone call no email not even face to face when I do the payments"

I do my research Xbox one came out 2013 my wife bought me that from game stop. Xbox One X came out in 2017 I rent that from RAC 2021 because RAC didn't have the Xbox One Series yet and RAC in East Hartford sales rep Basilio and Jessica was supposed to contact me when the Xbox One Series arrive at their store. I called them today 4/2/22 to see if they could fix the issue sales rep Shamar said he will call within an hour. I waited so I called back Basilio said he will call me back he is doing something. Shamar nor Basilio called me back. That is bad customer service and bad communication. My wife was in the house when I was talking to both of them. Now I am making a complaint and RAC do not want to loss a value customer I know we be late with payments but we always pay.

Also, for the Xbox one X that I have its over 4 years now for a 2017 merchandise customers shouldn't be over charged for a product this old. A two thousand dollars item.

You can communicate/contact me at [protected], my email: [protected]@gmail.com. My wife [protected]

The manager to rent a center on church st lowell stinks at being a manager he lets customers slide with weeks without paying the whole price of a merchandise that is not being a good manager he should not even be manager the manager needs to be at his work place dealing with customers you guys need to put a stop to this manager the manager needs to be doing his job and not be on the workplace phone having long conversations the manager to rent a center on church st flirts on the workplace phone and in person with the new customers the new female employee martina sanchez velez does not let the manager concentrate on his work this female employee is causing problems at the rent a center workplace with the other female employee mneka lezama this female employee martina sanchez velez stays late at the rent a center workplace distracting the manager this employee needs to leave the workplace at the time she is scheduled because she is causing problems and starting fights with the other female employee nneka lezama this employee martina sanchez velez needs to be transferred to a different store where shes not near the manager and flirting with the manager late at the rent a center store on church st in lowell ma that way the manager can concentrate on his work all this female employee does martina sanchez velez is start fights with the employees zack and nneka lezama thats not being professional the manager does not need problems at the store the manager allows that the female employees fight instead of doing something about the employees he allows this new female employee martina sanchez velez to fight with the other employees who work there

I had tried to make multiple payments to this rent a center but they refused to answer my calls and hang up on me then I had a rent a center employee come to my home and yell at my 12 year old brother who had answered the door stating that I owed money and if I had not paid it I was gonna go to jail for a very long time. Not only scaring my 12 year old brother and having him be worried sick. I also tried to speak with the guy and he would not tell me why my account was closed but also would not allow me to pay until it was already to late then started to show up at my home. I believe this was due to the fact that he had previously asked me on a date and I had turned him away because after that my account was no longer able to be paid and the threats have been made I received a letter in the mail stating that I was gonna be sued after they would not allow me to pay and then sent someone to my home to harass a 12 year old and scare him. And I don’t understand why this happened all because I wouldn’t go on a date with the guy he has the right to do this to me! This company should be ashamed!

They claim you are avoiding them when your not even home because your working during the times they want to stop by your house. Claims they call you numerous time though you have no miss calls on your phone. Then I call them and they are rude.

You have a employee by the name of Eddie Hughes he works at the Nashville Arkansas Rent-A-Center when he is at work and he is driving to work truck Rent-A-Center truck he texts and drives and talks and drives on his phone awesome he will send out text messages to his friends we are on our way to your house so don't answer the door if you don't want your stuff repoed and these people or way overdue and it's pick up time served no payment accepted on these items but yet he constantly tells them not to answer the door and he's your employee is not his job is to collect not warn people not to answer the door I have proof I have pictures of the conversations of him Towing his friends not to answer the door they're on their way or that he's driving and he's at work and blah blah blah blah texting

On 12/4/ 2021 case# 1795861 & 1795702
I called to make a payment for my computer ($34). The manger Chris explained that my couch was not due until 12/11. That he would make a payment(computer) on my behalf if I signed up for auto pay. I agreed. The automatic text never came. Chris the manager asks for me to call him back in 5 - 6 minutes. I called back and Mike answered. I explained to Mike that I was working with Chris. Then Mike placed me on hold for over 3 minutes. I hung up so I could continue working. Then I received a call back from a worker on duty who I believed to be Mike. I explained that Chris offered to pay my week if I signed for autopay. Staff said they tried to send same text. I never received any text. He stated that he would take the payment for the computer, and I just need to walk in to get the week free. I said OK and gave permission to take the payment.
The next morning my account was negative $210.00. 3 bills of $35.00 for my credit cards and 3 $35.00 fees for each bill. After checking my transactions, I could see that I was charged $222.00 from rent a center. The store was closed, and I could not do nothing about it except take other money to keep my account from going further into the red. Placing $210 to cover $105 bills that left me short on my car bill.
Talking to manager Chris I explained to him what happen. He told me that my account was confusing because my wife has an account. My wife does not have an account. He tried to cover it up and stated that he thought I was paying the couch and my wife was paying the computer. He went on to maker it a point that nothing was going to happen because they do not have a corporate and do not have to follow the same rules. Offered me $30 + dollars back.
Prior to this my account has been messed up and some how not all my money has gone on to my account. I reported the problem I was having with the constant calls and voicemails for my bill. Even though my bill was not late or behind. I also get alerts for my bill sent by text.
This makes things at this store and staff operating unethical and the payment was unauthorized. This seems like an ongoing thing. At this point I would like to go through someone other than the people in this store. Who operates fairly and will cover my fees and settle on a different payment method? Possibly to a different branch. I will not lose my furniture and feel that I am being targeted by staff. Mike is the member who I complained about for calling. New manager has changed his story 4 to 5 times to make himself right instead of finding a solution.
William Wallace
[protected]
[protected]@live.com
MADE SEVERAL COMPLAINTS AND CANNOT GET A CALL FROM NO ONE.

At first I thought thank God I got a refrigerator I loved it but it's only been 1 month and my fridge went completely out on day B4 thanksgivin. I called rent a center 2 days B4 it went out with no response so I called corporate 4 days go by and finally I received a call from the store just for them not to show up 4 a appt I took off work 4.wjat am I to do it's been a week still no fridgeratr I have no way to even keep my Igroceries please help with this horrible service

I'm renting a refrigerator from the Ramsey store in Fayetteville NC but the doors won't shut unless you shut them and the store promise me someone would come out here to Service it and no response back from there and they also gave me a week free but still have to make 3 payments from the 20th of this month so what do about that situation. I'm getting phone calls and texts but they agreed to get it fixed and give me the free week.

Deborah moser is my name . I rent from you for past 20 years. I rented a sofa set that was for 28 bi weekly payments. I had just paid off and had $100 to put to a new set. I did that but my tracker says I owe 30 weeks not 28. The team member at the store was no help . I don't understand how I was told 28 weeks and being charged 30 . I would appreciate your help

The rent a center is in spokane and people are illegally dumping items like boxes and carpets at the rent a center by their dumpsters when this happens the rent a center employees drag it to my home...then I drag it back to their dumpsters.. I went in and talked to the manager who told me it's my responsibility to dump it because it's not the property of rent a center it's because when I drag it back to rent a center they see it but she says shes to tired to look at the camera facing the dimpsters to see who originally dumped the trash..so now every time someone illegally dumps trash by the dumpster it becomes my job to haul it to the trash ..it wasnt mine in the first place and. I know when people dump stuff at rent a center cause I live beside it .. i should not be responsible to take trash to the dump that's illegally dumped at rent a center . Its not mine in the first place ..the employees went as far as dragging the carpet to my front porch and left it there.. I am. Not responsible for trash being dumped at rent a center they have cameras that they can look at and see who originally dumped the items on their property but they just assume it's me and put it on my property right on my porch

Hello,

I would like to lodge a formal complaint against the manager, Lewis at the RentaCenter located in Stillwater, OK regarding his customer service, verbal abuse and lack of knowledge during our call on 9/7/2021.
I was dealing with some financial issues during the week ending August 27, 2021 and was unable to make my payment. I was instructed by employee Kyle that it was fine to make a double payment on 9/3/2021 to catch up. I paid a payment of $99.61, which was what the website indicated was due. Today, 9/7/2021, I received a call from Kyle at 3:14 pm telling me my payment was due. I explained that I paid my payment on Friday and he stated that he could see my payment and was not sure why it was showing due now. He said that he would speak to his manager and call me back. At 5:49 pm I received another call from Kyle asking about my payment. I explained to him that we had already spoken and he was supposed to be checking on my status. He remembered that we had spoken earlier and needed his manager to explain the situation. I waited for the manager, Lewis to take my call. Once he begin speaking to me, I tried to explain that I had made a payment of $99.61 on 9/3/2021. I pay my payment of $54.63 every Friday. I was not certain why the amount due was showing $99.61 but I paid what was owed. Lewis was immediately aggressive and told me that the payment on my washing machine was due today. The payment for the washing machine is $17.29, which is not the amount that the payment was short. At this point I am very frustrated and am sick with COVID. I said that I would just pay the payment on the washing machine because Lewis was not making any sense. He knowledge about the payment system was lacking and I did not feel that the conversation was going well. Lewis and I began arguing. He threatened to come confiscate my items and I explained to him that we have a legally binding contract and he could not take my items if my payments are made. He was incredibly unprofessional. I cannot imagine speaking to a customer the way he did. He refused to give me a name of a supervisor and told me to "look it up if I wanted to complain" I am very disappointed in this interaction with RentaCenter.

I have been trying for months—yes MONTHS— to get in contact with a representative for help setting up my online account. My local store has a completely different agreement number for my items than I have, however neither of them work when trying to set up my online account. So that means I have yet to be able to link my agreement number and I basically have no access to my online account that was never fully set up. Obviously the local store is as helpless as I am so I have been forced to stay on hold for HOURS in hopes of reaching someone at the call center. Here lies my biggest problem. I don't believe anyone works there. The line has randomly hung up on me multiple times, the "press # for a callback" does not respond whatsoever and I never ever received a callback the multiple times the line reverts to the "press 1 to confirm your number and an agent will reach out when they're available" prompt. This is infuriating considering that my autopay was set up just for me to get my items and yet nobody can even help me setup an online account so I can see with my own eyes exactly how much money is left on my items, or make extra payments if I wanted to. 0/5 stars.