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Renewal by Andersen
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1.4 115 Reviews

Renewal by Andersen Complaints Summary

10 Resolved
105 Unresolved
Our verdict: If considering services from Renewal by Andersen with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Renewal by Andersen reviews & complaints 115

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1:25 pm EDT

Renewal by Andersen my door was measured wrong by the final measure guy.

I had 11 windows and 1 patio door replaced and the final measure guy insisted that the sales guy didn't know how to measure and he changed the size of my door. The day of the installation they did all of the windows first and then started on the door. They took the old door out and when they tried to put the new door in it was 2 inches to tall. They tried to convince me to allow them to cut 2 inches off of my header which I refused. They then took 4 hours to finally board up the opening. I then had to wait 1 month for my correct door. During the 4 hours of nothing about 20 flies came into my house and my air conditioner broke. I had to call a air conditioner guy to come on Sunday to fix it. I would like a 10 percent discount on my windows. My name is Ellis Edwards II and my phone number is [protected]

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Lorrainemarie
, US
Sep 24, 2020 10:30 am EDT

Awful company. I made the worst mistake going with them. I also had a boarded up door because of a mistake they made. My windows don't fit properly. All new windows and they have to have weather stripping on them. Run, don't walk away from this company.

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1:31 pm EDT

Renewal by Andersen charged 20% penalty after cancelling window order one day late.

On 4/1/19 a sales rep. sold me a Bay window after a 3 hr. presentation. I made a snap decision for which I will not regret forever. I had two other window companies look at my window and they recommended no replacement. I tried to cancel my order after 4 days instead of three and they held me to the contract. They even stated they had not yet factory ordered it but I had to pay. They offered me gutters as I had to pay anyway so I accepted them. I did not need or want them but at least I got something for my money. They punished me so to speak. I had signed to get their financing thru GreenSky and $ was advanced to Anderson. The supervisor, Scott Basiuk refused to have the $ returned to GreenSky so that I could use my credit card and get the points. I asked three times. I am 70 years old and have never been boldly told I could not use my card. Horrible management at this company. Immature management. No people skills. Very unfair in their dealings. My contract # is 17863.

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TellMeAboutIt82
, US
May 14, 2019 1:44 pm EDT

You signed a contract, presumably you knew what the terms were. One day late is still late. If you wanted to cancel your order and not be charged, you should have done so within the stated time frame.

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2:45 pm EDT

Renewal by Andersen broken latches

renewal by andersen of albama
dba Integrity Home Services LLC
108 COURT WAY 1
PELHAM, ALABAMA 35124

KEN REIS WAS THE ONE IN CHARGE We signed agreement in October 4 2018
with them. Windows were finally installed in January 24 2019 We had four latches (black) that were broken. He told us he would come back and replaced. We told him not to go to any trouble just send them to us and we would replaced them. As of 4/25/2019 we have not received them after several emails and was told they were not in. We paid almost 16, 000 dollars for these windows and have been patient. Also they left two containers of window trim and etc that are about 20 feet long and left in our garage. Please help if you can. Attached is photo of the latches we need

Candace Williams
1312 Lytelle Circle
Anniston, albama 36206
Phone [protected]
email : [protected]@aol.com

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8:54 pm EST

Renewal by Andersen window installation

Ordered windows for my new home and spent 26, 000 dollars. First the most expensive window in my house did not have grates inbetween the pains that I paid for, so they had to re order the window and now I'm waiting another 6 weeks after I've already waited a month and a half. Installation was unprofessional, guys that spoke very little English and were constantly outside smoking cigarettes. Wood trimming was supposed to be primed white, it was not so now I also have to wait for someone to come out and prime them white, which I paid extra for and was also not Done. The cutting on the windows was terrible, the fibrex material they use has a ton of gaps and looks terrible, gaps everywhere. One of the biggest financial mistakes I've ever made.

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9:50 pm EDT

Renewal by Andersen your delivery driver incident

Date of Incident: September 6, 2018
Time of Incident: approximately 12:30
Place: Monroe and Shore Road in Long Beach, Long Island
Vehicle: White Truck
New Jersey Plate
Plate number: XCW M13
KOTR Transport
US DOT: 3019874

I was on my way to the Long Beach Boardwalk. I stopped at the intersection of Monroe and Shore Road. A white truck crossed the intersection and I proceed to cross the intersection. While I was in the middle of the intersection the white truck started to back up while I was in the middle of the intersection. I sped up in order to avoid to be hit. The truck backed up on Monroe which is a one way street and parked in front of 270 Shore Road . I parked my car and and proceed toward the parked truck. I was so upset that I started yelling at one of the delivery man( a Hispanic man with a ponytail) yelling " You almost ran me over and could have killed me" He just ignore me and did not even acknowledge my presence. The other gentleman (a white man with an accent) said " You are alive". I told them I was going to report them and they did not seem to care.

If they only apologized, I would not be writing this email. I think you should be aware of your drivers' dangerous driving. They could have badly injured me or worst killed me. I notified the receptionist at your Long Island office but no manager contacted me about the incident.

By the way, I purchased a front living room window over the summer from you.

Resolution: Retraining your staff and disciplinary action

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8:50 am EDT

Renewal by Andersen unethical behavior

Bought 4 replacement windows. Program was NO money down, NO payments, NO interest for 2 years.

Before windows were installed contract was sold to finance company who started sending bills for principal and interest. When I refused to pay until windows were installed they threated to ding my credit report for non-payment. To keep credit clean I have been paying my NO money down, NO payments, NO interest for 10 months now.

If this is not unethical I do not know what is.

Solution: I would expect contract/offer to be honored and all monies paid to be refunded instantly and for payments to begin October 2019 per agreement/offer.

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5:00 pm EDT
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Renewal by Andersen door order gone wrong

Please reimburse Green Sky for the monies you took from them on our account. $4, 995 plus penalties and interest. We have not heard from your company since March of 2018 when we attempted to contact you regarding your numerous screwups on our order. Since we have no product and no attempt by your company to resolve the issues, the monies should be returned to Green Sky.

No photos, as they was no work completed.

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3:00 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Renewal by Andersen - windows and doors

This company sends constant spam. I am not sure how I got on their mailing list, but I have been receiving 6 or more emails per day from them with various promotions. I don't even live in the USA or in an area served by them. I have contacted them and was told that they would remove my email address from their mailing lists. Almost a month has passed and I...

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7:17 pm EST
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Renewal by Andersen recent window order

Did not receive or install a $3, 203.00 46W 80H window.
Installed the interior trim around the windows on unfinished walls, now I need to pull off all the trim ( possible damage) and re install it.
Was very rushed into an order before I had all the details on my home design. Resulted in many changes, confusion, anxiety, extra windows I don't need and an angry customer

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11:05 am EDT

Renewal by Andersen sales representative

In August, Mr Crabtree [protected]) came to our home and quoted us a price of $23, 000 for replacement windows. He indicated he could not provide me with a copy of the spreadsheet with each window listed with the cost. I asked him to provide a list of local customers who had purchased Renewal by Andersen replacement windows. He claimed there "hundreds" in our area. He said he would have his office send them to me electronically. I never received anything. At the end of the month (August 30), he called and again said he would send those references. On September 17, having gotten no information from him, I notified him we were no longer interested given his lack of followup. He sent text in followup about how seriously he took customer service. He did not even have my name right, repeatedly calling me Kathy. He gave me the name of the district manager, Mr. Merritt. I chose not to contact him but to contact your corporate customer service. My husband and i felt Mr. Crabtree was condescending. He asked if we had heard of JD Power - I have an MBA from a tip program and managed clinical operations for a network of hospitals. He indicated that the contractor division of your company did not provide windows of equal quality. He also said that your windows available commercially were also not of the same quality. When we told him we were getting other quotes, he asked what other company we were considering, I told him that was our business. He immediately made derogatory comments about Pella and Window World - he also showed a picture of a window where vinyl had warped implying that this happened regularly. He is a poor salesman and failed to provide followup that we requested. He is a disservice to your company.

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6:37 am EDT
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Renewal by Andersen false advertising

I am told Window Warmth/Denver d/b/a Renewal by Andersen spends more than a million dollars a month trying to brainwash Colorado Homeowners into believing that wood and vinyl windows are the worst, and Fibrex is worth 10 times the money. Truth be known, Fibrex windows are 60% vinyl and 40% wood sawdust. How is that better? Home Depot sells Andersen Fibrex windows for $200-$300 each. Window Warmth sells and installs Fibrex windows starting at $2, 000-$3, 000 each. They say that they have "Factory Trained Certified Installer's". False. Their independent sub-contractor/installer's are paid less than $100 per window, and install for many other contractor's. Have you been robbed too?

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4:12 pm EDT

Renewal by Andersen windows wrong size & not installed in 8 weeks

I Signed a contract with Anderson Windows on July 7, 2018. The salesman measured the windows on signing. A second man from Anderson came & measured. The windows came in & supposed to be installed August 14, 2018. The windows were 1/8 to big wrong size. My husband talk to a manager that day an said he didn't want the whole frame insert. They didn't want to reorder the right sizes, so they had the salesman & Regional manager Mr Cooper call me & explaining the whole frame wasn't as damaging as it sounded. He said Dave the manager from Middletown, NY store would call me. Dave did call & said that some molding around my windows may crack & he or a supervisor from the factor would come down to look at the style, this was August 14, 2018 that night, he would call before coming. He never called that week. I called, he wasn't available I left a voicemail. August 22, 2018. I called the office again, not around left another voice mail. Call again August 25, 2018 Very early, still no return call. I called my salesman Frank Grillo he said he knew he was in the he would get in touch with him. I waited all day to find out what they were going to do. August 26, 2018 Saturday I bother Frank Grillo again & that he would speak to his manager. This is the 8 week of my contract I am cancelling. I find these people are very unreliable. I also want a window in my bedroom that the installer cut the cords & now I can't open. Dave spoke to me August 28, 2018 & I told him I am cancelling my order. I also spoke to a account manager Ricky at Greensky about my complaint.

Sincerely,
Mrs. Barbara Ristano
My Account-- [protected]

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YouMayNotLikeWhatYouRead
Saint Bonifacius, US
Feb 17, 2022 11:00 am EST

My windows were installed incorrectly and I was blamed for reaction of the windows. There are spores in 95% of them, ice, frost, spores, not closing properly, things falling off, it's ALWAYS a damp-cold in my house now where it wasn't before they removed my old windows. This is even with the humidity at 25% (I have a dehumidifier with a digital number telling me the %) A repairman came out and informed me that this was being caused because I have window covering on 4 out of 10 windows! Also said that since my vents were below some of the windows I need to cover the windows with plastic and stop restricting air flow. Told me it is my responsibility to clean them once a day to keep the spores away; "it's just part of being a housewife, my wife does it!"! I was also told that since my humidity was at 31% the day they came I made the windows freeze up because the humidity needs to be between 25-30% (Under repairman's breathe: well I don't do that because I have a baby - Go back to his previous statement if you question why I'm angry about this comment). When questioned if 1% would REALLY REALLY make my WHOLE house have ice on the Inside of the windows he didn't have an answer. The young guy was like a deer in headlights when I tried to chip the ice out of my kitchen window. He looked like he was going to puke! I was also informed by one of the repairman that he doesn't even have Anderson Windows because he can't afford them. WHAT! I don't have the money for these windows - I Gave my Arm & Leg for these Gross things! I get nauseous Every time I look at them & every single window and door was replaced in my house. I was insulted by under the breathe comments the whole time they were here. My husband now has to take days off because I will no longer deal with the condescending & sexist way they act towards me. I was called a day or two later to be informed 7 windows have INCORRECT sealants of one sort or another & they will be coming out to fix them.. But... The wood is my problem (according to the repairman & the person calling to tell me there was actually a problem and that they are available on such and such a day. She word vomited what was wrong in a millisecond and then asked if those were the correct windows & the correct things wrong with them. Well honestly - I don't know; I hired you because I don't have time to learn how to install windows. {In my head: They leak - you push blame on me - you find out there is really a problem - you say we messed up we will fix it right away. You are not allowed to get angry at me for your error & are not allowed to expect me to accept damaged goods to make your job easier.} I informed her what the repairman said - she had nothing to say about it. About the wood framing: because of the water coming in (the track has a puddle of water daily and a frozen piece that holds all the nasties in) the woodwork around the windows is now black in the corners and along the bottom of the windows & doors. I was told it's not their fault and I will have to deal with it. We shall see what happens when spring comes. They only put 1/2 the security locks on my doors, didn't seal the front door or screen door now that parts of that are rusted. There is an appointment scheduled to "repair" the incorrect sealants on the windows and doors, however they won't be "dealing with the wood" until spring and will only look into at that time. This is by far the Worst purchase I have ever made. I regret it daily. The picture shows what is in the track of the windows and is what the repairman told me I need to clean out daily to preserve the integrity of the windows.

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12:12 pm EDT

Renewal by Andersen windows

We purchased 27 windows from renewal by Andersen, big mistake. They were purchased is year ago. We were told about how efficient and easy to care for they were. Wrong. First of all my bills were not enough lower to even notice. Second they are not easy to care for. Every morning we wake up to condensation on 16 of the 27 windows which takes at least 3 hours after the sun comes up to be able to see out of them. Then it's a everyday thing cleaning them to get the spotted mess of the condensation off of them. I contacted the company and they sent me a video on condensation. They did call and told me maybe taking the screens out would help, but besides that there was nothing else they could do. They are warranted but it worries me if something else happens they will saying the same thing. Family members have bought replacement window which are energy efficient and don't have any trouble. Plus they were thousands less and can show the difference in their bills. So basically if you have money to throw out the window go with Renewal by Andersen . Buyers beware!

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10:24 am EDT

Renewal by Andersen windows

The windows slide from side to side when locked, sales man wanted to put pads in to help, all this will do is maintain a gap for more air to enter the home, recall this or fix it properly, not with weathers, if I wanted to use weathers, I would not have put in new windows. I paved over 13, 000 dollars for this and it looks as if we need to file a class action suit, since we are not getting the response or fixes for our windows that YOU GAURANTEED FOR LIFE.

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10:38 am EDT

Renewal by Andersen Error in measurement and poor response

Renewal by Anderson
Customer: Bruce & Sandy Finfrock 10255 Amethyst Way, Parker, CO 80134

February 24, 2017: Ordered windows with Mike Mattingly
April 11, 2017: Windows arrived for installation. Discovered the 3 family room windows were 10 inches too short.
April 11, 2017: Same day Seth called to apologize.
April 12, 2017: Mike called and left a message with apology.
April 12, 2017: I sent an e-mail to Mike (see below)
On Apr 12, 2017, at 6:38 PM, "[protected]@gmail.com" wrote:
Dear Mike,
Sorry I wasn’t able to receive your call today. I was in meetings all day and noticed you had called. Thanks for leaving a message. To be honest I’m still trying to get my head around how someone could be off by ten inches! I was so shocked when I got home that day thinking the job would be done and then realizing that we have a houseful of company coming over for Easter dinner. Would there be any consideration of some compensation? I had to put the shudders all back up for our guests on Sunday and of course will have to take them down again when the new windows come in, and then put them back up. One of the “selling points” for me with your company was that “if” there were any mistakes, there is no “finger-pointing” because Anderson makes and installs everything themselves. I appreciate the apology but just wondering if we just have to suck it up.
Bruce Finfrock
April 14, 2017 Mike responded (see below):
Hi Bruce,
I have been all over town these past few days. I'm sorry I am just now responding. I am in the same boat as you- trying to get my head around a 10-inch difference. I really am sorry that it is adding more to your plate, especially at this time of year.
Have you heard from our Customer Service Department? It was mentioned in the error report that they were going to reach out to you. Because I've been on the road, I haven't spoken to anyone in that department. Maybe you have already had this conversation with them, but what do you think would be a fair way to compensate you for your time and inconvenience?
Thanks, Mike
April 14, 2017 (my reply):
Thanks Mike for your reply. Seth called that same day and apologized but other than that there has been no communication. If you can tell me who to call I will but it doesn't seem like I should be the one to initiate. Since then, we've had an issue with the upstairs bedroom window in that one of the latches broke when we went to close the window. Bruce Finfrock
April 21, 2017: Raymond from Customer Relations called and left a message apologizing again and saying that this was not their usual standard and that they will get it right to our satisfaction.
April 24, 2017: I returned Raymond’s call but had to leave a message. Waiting to hear back.
April 28, 2017: Jeanne called to schedule re-installation for Friday, May 5th. (See e-mail confirmation below):
We are excited to be able to confirm your installation date for your project as Friday, 5/5/2017. . . . . We have set a goal for our branch in Colorado to win the “Best of the Best” award for Renewal by Andersen offices throughout the country. To win that award, we strive to have the highest homeowner satisfaction rating based on a survey you will receive. Therefore, it is my pledge to you that while we can’t stop an employee getting sick or a window getting scratched during shipping, we can let you know about it as soon as we do and work with you to make any changes that will be the most convenient for you.

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2:46 pm EST
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Renewal by Andersen Installer misinformation

All ( except a very few ) Renewal by Andersen United States locations are privately owned franchises. The Greater NYS Capitol Area and The Hudson River Valley Area territories are owned by Eric Minkiewicz who along with his wife Holly lives at 6001 Queen Mary Court Schenectady, New York Home phone [protected]. This is important because this franchise has reverted back to misleading their potential customers on who actually is the installer of the replacement windows and patio doors. Eric Minkiewicz is currently advertising the following: " Renewal by Andersen is the Manufacturer and the Installer ". This is only true if the franchise is not privately owned which Eric Minkiewicz, most assuredly, is aware that is not the case. Eric Minkiewicz is the man in charge of the installation and only he is responsible for the performance of his employees who work for him.
Now, if you still want to overpay for windows and doors that you could get elsewhere I suggest you ask your " friendly " high pressure salesman what is meant by " certified master installer " which is now also on the advertisement. Do you really want to enter a binding contract with an outfit that lies to you from the get go?

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7:35 am EST
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Renewal by Andersen Ownership 2

Snake oil
From Wikipedia, the free encyclopedia l
Snake oil is an expression that originally referred to fraudulent health products or unproven medicine but has come to refer to any product with questionable or unverifiable quality or benefit. By extension, a snake oil salesman is someone who knowingly sells fraudulent goods or who is himself or herself a fraud, quack, charlatan, or the like.
Eric Minkiewicz is the owner of RBA of Eastern New York. This company was previously known as Huff N Puff.
WHY IS THIS IMPORTANT?
Despite what you may have been led to believe with all of the advertising, ordering replacement windows thru RBA of Eastern NY is ordering with Eric Minkiewicz and NOT Andersen Windows and Doors nor Renewal by Andersen. You are actually ordering with Eric Minkiewicz who then orders the windows with RBA.
WHY IS THIS IMPORTANT?
RBA also manufactures 2 other replacement windows: The Andersen 100 and The Woodwright. You can get these windows at places like Home Depot, Erie Materials, 84 Lumber, Curtis Lumber, Williams Lumber etc. With a few slight style differences, The Andersen 100 is the exact same window as the franchise window. The Woodwright having a wood frame with Fibrex veneered to the outside is stronger and more attractive than the all Fibrex franchise window.
The Andersen 100 costs 75% LESS than RBA Eastern NY window. So, a house of 20 windows roughly would cost $30, 000 with RBA Eastern NY and $7, 500 with The Andersen100 window.
The Woodwright costs 50% LESS than RBA Eastern NY window. So, a house of 20 windows roughly would cost $30, 000 with RBA Eastern NY and $15, 000 with The Woodwright window.
According to The Times Union newspaper, RBA Eastern NY makes 85% of its money with replacement windows.
If you are a potential customer for replacement windows, it makes no sense to go to RBA Eastern NY
If you are an employee of Eastern NY understand that you are like everyone else, you have free will. You have no excuse to work for such a place.
If you are a friend of Eric Minkiewicz, you should reexamine your ethics.
If you are family of Eric Minkiewicz, especially his parents who started Huff N Puff as a regular home improvement company, my condolences.
If you are a past customer of RBA of Eastern New York, you should consider legal action!
What bothers me the most is how the public is mislead that they are dealing directly with the manufacturer. YOU ARE NOT!
This is a franchise that is owned by Eric Minkiewicz who lives with his wife, Holly, at 6001 Queen Mary Court Schenectady, New York Phone
[protected]. Andersen Windows and Doors also sells their replacement windows thru retail outlets like Home Depot, Williams Lumber etc. The retail outlets replacement window is better looking, stronger, installer friendly and AT LEAST 40% LESS EXPENSIVE
IT MAKES NO SENSE TO GOT TO ERIC MINKIEWICZ'S FRANCHISE AND PAY HIM HIS OUTLANDISH PRICES

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9:50 am EST
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Renewal by Andersen Exterior glass pane severe staining

21-22 windows bought, half in 2010 and remaindering 201.Both batches show window staining which look like dirty water sprayed on exterior surfaces, This does not come off with the regularly available glass cleaning products. The service technician tried to clean and was not able to effect a change. Corporate claims that hard water or harsh abrasives were used. This is not true. There were never any written or verbal instructions that warned of area of acid rain for which their windows would fail.
I believe that this is a product failure of the window glass or the e-coating. I have six older Andersen windows, two of their sliders and a Pella palladium window which ere all cleaned in a similar fashion. These other Andersen windows came when the house was built 27years ago I expect all of the Renewal windows to be replaced

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6:59 pm EST
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Renewal by Andersen Fraudulent license number being used

Javier Nunez is using his brothers contractors license number to conduct business with Renewal by Anderson. Javier Nunez is not a american citizen. In addition to illegally being in the United States he owes child support for ten children born here in the united states. This is why he creates fake pay check stubs for himself and his co workers. He does not carry any type of insurance for himself nor his workers. He is reckless and drinks while hes working and allows the rest of his team to drink as well.

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1:19 pm EST

Renewal by Andersen Double-hung windows and casement windows

We had these windows installed throughout our entire house on December 28, 2015. They have always leaked, especially at the bottom and the middle of the double-hung windows where the two sections meet. Even the four casement windows leak around the edges. When I got up this morning (12/19/2016), there was actually a thin but solid coating of ice along the interior of the bottom edge of the glass on the bottom half of each window! I must say that these windows leak worse than the older windows we had before. This is completely unacceptable. I called our local company that did the installation and had to leave a message. The voicemail informed me that I will need to allow at least one business day for them to get back to me! We spent a ton of money on this product and I now won't rest until it's right.

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+1 (855) 871-7377

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