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2.8 477 Reviews

Renault Complaints Summary

212 Resolved
265 Unresolved
Our verdict: Dealing with Renault, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Renault reviews & complaints 477

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J
4:46 am EDT

Renault Sandero Stepway plus 900t

bought a new Sandero plus last year August from Renault Bloemfontein. The car currently has 8000km on the clock and the engine light came on. I phone roadside assistance and they said that they will sent someone to look at the vehicle. They never sent anyone. Just a lowbed and loaded my car and left me without a courtesy car and I ended up missing my little girls provincial hockey trails. This morning on my way to work the engine light came on again. I'm not in the mood for a fight like the previous time and I really need your help. I'm paying a arm and a leg for the vehicle and the service from bloemfontein is rediculous. Please assist me, I'm tired of this situation.

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9:13 am EST

Renault Renault customer service

I have tried to get Renault to change my brakes since December 2019! I was told that I cannot change my brakes before the time despite the fact that I pay for a maintenance and service plan! So, should I drive with my brakes skreeching and drive metal to metal? Is this how you value your customers? I sent my car in to Renault today, it came back untouched with bad brakes and your excuse is you waiting for authorization! I was told there is dust in my calipres, now I am told that there is under 3mm left on my brakes, so what is the real story here? how can it take this long to get authorization for a service that a customer is paying for? Had I known this would be the type of service I will be getting I would never have purchased a Renault! I called customer service, they hardly listened to me, I was then transferred to liquid capital and they then transferred me back to customer service who again refused to listen to my problem or complaint! I am being transferred from pillar to post and I still have no answer from Renault! Well done, "great" service and very "happy" customer! You expect a female driver, with kids in the car to drive with no brakes on a car that she is paying and still you have no sympathy! I am truly very unhappy with the extremely poor level of service I have had from Renault!

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6:30 am EST
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Renault kadjar - 3 months with renault and still not fixed

I'm extremely frustrated. I had my car towed to Renault Bryanston in November 2019 and have yet to receive my car back. It's been 3 months. I don't get feedback unless I call.

Since January they have been saying that there is a problem with the sensors but they have yet to give me back my car.

This is pathetic, absolutely pathetic. I want my [censored]ign car or keep it and give me back my money I paid for the car.

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9:18 am EST

Renault Renault Stepway car 2020

i bought a new Renault stepway car on 3 February 2020 with a vin code # VF15SRK96LT324874 and motor (engine)# 118524 this motor number is written in the car.
but in the duty papers that i receive from your agent in Egypt was 115193
i need to know urgent from you as Renault headquarter in France if the number which is written in the car is correct or your agent in Egypt replace the original engine with another one .
please i need you to contact me urgent by phone +2 [protected]
as the number written in the car papers that i receive from your agent in Egypt not as same as the number in the car
i always trust in Renault and i am sure that you will contact me back with the correct info.
also i need to know urgent from you what i suppose to do if they replace the original engine with another one
email : [protected]@msa.eun.eg

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3:36 am EST
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Renault absolutely shocking customer care from the renault centurion branch in south africa.

"Check Auto Gearbox Fault" This Saga has been going on from January 14th and the branch could not figure out what the issue was unit the 5th February. That too was a misdiagnosis. eventually the issue was found to be the control unit for the Gearbox. It was said the part will take 3 weeks to a month to be shipped form France.

The shocking part is that the vehicle is under warranty, yet from the 14th January, I have had no courtesy vehicle up to to now. I have complained to many different people to no avail. I have email reference as well with dates highlighting my plight.

As a mechanical engineer, this poor service experienced from Renault has made me decide to never buy another Renault again and advise as many people as I can to do the same due to the poor after sales and my horrendous experience with the brand.

Regards

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12:15 pm EST
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Renault no service and my vehicle is now in a poor state after service

At Seamans Renault George after my regular yearly service, my renault stepway traction control unit stayed on, the radio screen is glitching, sounds like a diesel engine (it's a petrol car) and the horn doesn't work when the lights are turned on. I took it back they reset the computer box and only the traction control returns to normal they said they will phone me when I can bring in the car to check of the rest of the stuff. It was the beginning of December. I phoned today one and a half month later not hearing from them, they said they will phone me back because a jobcard is logged but with no info. They did not even phone back.

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5:37 am EST
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Renault renault stepway plus

Good Day

I trust you are both well, I sincerely hope after weeks of utter atrocious service that I will get some answers from Renault

Please see details of my complaint below:

I purchased a brand new Renault Stepway Plus from Renault Tableview on the 24th of October 2019.

On the 28th of December 2019 2 months after purchasing a brand new vehicle from Renault smoke started bellowing from the bonnet along the R44.

Myself, my 62 year old mother and 13 year old niece niece after calling Renault Assis6was told that once the tow truck arrived that we needed to find our own way back home which was over 40km from where the car broke down. With no one to call to collect us we had to call a uber which took a while to arrive because of the geographical area the car broke down... Needless to say we were 2 women and a girl alongside a dangerous road with very little traffic having to arrange to get home somehow without any assistance from Renault.

My car was towed to the tow truck company's lot because it was a Saturday and Renault was closed for the weekend. The car was towed to the nearest branch (Renault Stikland) on Monday 30.12.2019.

I awaited a call from Renault Stikland to confirm receipt of my car and to inquire what the issue I experienced was. By noon on Monday 30.12 2019 I called Renault Stikland. I got told someone would call me to discuss the car and the issue experienced that lead to the car being towed. I did not receive a call back. I called again asking to speak to someone that could give me some clarity as to what the issue with my car was... I got told that "as a result of the public holiday that my car would only be looked at on the Thursday (2.01.2020)

I found this unacceptable and then contacted Renault Tableview where I purchased the car to assist to get some answers and speed up the process of gett6to the bottom of what the issue with the car was... I also inquired about getting a courtesy car to which I got told both branches (Tableview & Stikland) had none available for me...

Over the next couple of days I used thousands in uber to get to and from work and hundreds on airtime trying to get hold of someone who could give me some kind of answer.

On 30.12.2019 Stikland got back to me after an email from Tableview and asked for authorization to have the cars gearbox removed to investigate to which authorization was granted.

I tried calling Stikland on 31.12.2019 to see if they could give me any information on the issue with the car. I got told on my 3rd call to Stikland (2 went unanswered) that the person on my case was on lunch this was at 12:45 when I asked when she would be back from lunch no definitive answer was given... when I asked about the closing time of the dealership I got told 13:00 which effectively left me with 15 mins to get an answer before they would close and would only be back after the public holiday. I called again at 12:55 and got told the agent working on my case was back but was going down a list of clients she needed to call back and that I would be called back ASAP. When I asked about the 13:00 closing time I hot told she was working until 17:00 I then called back at 14:00 after not getting a call back and all lines called went unanswered after numerous attempts...

I called again on 2 January 2020 after the public holiday no answers... called again... got told the clutch was burnt but they didn't know why and sent it off for the cause to be established...

I called multiple times on the 3rd of January with no answer... I asked for someone to call me even if they had no answer just to say "Miss Wilson we haven't yet established the issue give our team a further 12/24 hrs to get back to you"

So I can have some sort of timeline instead of wasting airtime continously being transferred with no answers...

To which I got told " we cant do that for every client"

4 & 5 January fell over a weekend with no staff in the workshop so I had to wait until Monday 6 January 2020.

Called Stikland regarding an update on the car and courtesy car (no answer to both) called Tableview to see if they can assist- I got called back by Tableview to say that Stikland noted that they did give "Wilson" a courtesy car...

They did just another Wilson that was also booked in for a repair...

Tableview was going to call me back and never did even after I requested feedback...

I called Stikland again for feedback when again I got told the clutch burnt but that details couldn't be given because they lost my paperwork but that they would call me back once it was located...

They later called me to sight driver behaviour as the reason why the clutch burnt...

I have owned 2 cars prior to purchasing a Renault- I drove a secondhand Ford for just under 2 years and a Kia for just over 2 years with no clutch issues...

So effectively even though I have had no clutch problems previously... the clutch burnt out on a brand new Renault which I drove for 2 months with less than 5000km (the car had km's on the odometer at the time of purchase)

It was sighted that "the driver drives with her foot on the clutch" which I do not do I am the cars only driver so that cannot be the reason the clutch burnt out!

When I requested the report the incorrect report was sent to me (the other Wilson) with a 2018 Stepway with 15000kms with the exact same issue as my car... her personal details including contact details and ID number was embedded in the email a clear violation of the client's right to the unlawful disclosure of personal information to unauthorized persons...

I then got forwarded the report for my car and my report and the other Wilson's report is exactly the same... same issue... sme same cause sighted...

In the forwarded emails I was sent I was made privy to an email sent by the sales agent at Tableview that I purchased the car from that "The client is driving me crazy"

I wouldn't drive anyone crazy if I wasn't sold a defective product that has led to an inconvenience with massive financial implications with absolutely no/ poor customer service or answers/ solutions offered to my problem.

The clutch must have been damaged/ defective at the time of purchase or is simply an inferior component because I don't drive with my foot on the clutch and the clutch cannot burn out with smoke bellowing from the bonnet after driving the car for just over 5000kms.

When I called Tableview they said they would look into resolving the issue so I wouldn't have to pay for the repair which was sighted at just over R12000 because my claim from Liquid Capital was rejected with " unusual wear & tear" being sighted as the reason.

The next day I again called Tableview for feedback and got told the best they could do is offer me a discount...

I asked what the "discount" was for with no response!

Effectively I am dissatisfied with the following:
- being left stranded on a dangerous road as a women with no way home
- the atrocious "service" received from Stikland & Tableview and that a fault that is clearly a manufacturing fault is being sighted as my fault when I have communicated that the reason sighted as the reason for the issue is not something that I do...

After hundreds in airtime having to call numerous times being transferred from one branch to another, from one department to another, from one person to another not to mention the car installment I've paid with and have had no use of the car and not even given a courtesy car to assist and then having to spend thousands on uber just to be able to get to work and back...

How will Renault South Africa be resolving the above?

It's now been over 3 weeks since trying to resolve the above with:
- Renault Tableview
- Renault Stikland
- Renault South Africa

Regards Miss Wilson
[protected]
Renault Stepway Plus
CAA91765
VF15SRAAC63066230

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4:54 pm EST

Renault new ad

Your new ad should not be broadcast during day time hours. Lesbian kisses are unacceptable and disrespectful to family and children! Its obvious Renault are only doing it to attract gay customer market. We don't need peoples sexual choices shoved down out throats and encouraging same sex family with children with no father's. Disgusting low ball marketing.i

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1:32 pm EST
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Renault renault kwid rxl (petrol) 800 cc

Worst car ever - No value for money

I purchased the car in late March, 2019 from one dealer in Barasat, near Kolkata, India. The car has very few things on the better side. It does have a trendy look and a seemingly robust body. The body is actually quite brittle because even a small touch can ruffle the exterior part of the car. I recently met with an accident that had actually ripped apart the front left side of the car, including the front left door. The funniest part of the accident was that the vehicle which had hit my Renault Kwid RXL was only a battery-driven rickshaw. The assessor of Bharati AXA has today given me an estimate that about Rs 48500/- (+- Rs 4000) needs to be spent to renovate the car. With regard to mileage, it is about 12 km per litre without AC. With AC the mileage can be as hilarious as 10 km per litre. The Renault Kwid spare parts are very costly. Also, Renault Finance is another problem; although the rates are negligible, the terms and conditions of the car loan are quite oblique with no respect being bestowed upon the customer. So, in a nutshell, one must not be attracted to the supposedly lower price (in fact, the car is not so cheap considering its features). The last few months experience was horrendous and hence I would not recommend anyone to purchase this car. I would also like to draw the kind attention of the French carmaker of the sheer nonsensical promises being made during its purchase.

Please do the needful and oblige.

With regards,

Rajat Banerjee,
Kolkata, India
Email address: [protected]@hotmail.com

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5:07 pm EST

Renault product

Hi I bought a brand new car renault climber 2018 year model I think, it's almost 9 months old but it has already started giving me problems.
Two days after I bought it, I realized there was an alarming light flashing I took it back so they can have a check on it from there everything was fine until this month we're I experienced the other light appearing and disappearing for just one day next thing I know a week later while driving my aircon wasn't working then the car suddenly stopped and all my lights were on so it could not be a battery. I am not happy with the car. No one will be happy to pay for a troublesome car as if it's a demo car

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11:44 am EST

Renault battery fault renault master 161d40884

i purchased the above vehicle from Michael Grant Motors Sandymount on the last visit with them i reported that the van seemed to be a bit sluggish to start they ran a test on the battery and said that it was faulty and needs to be replaced Under Warranty however they did not have the correct battery in stock and would change it at a later date
I have also called Renault assist to this issue they to have said that the battery is not holding it charge and is faulty
The vehicle is currently been serviced at Airton road Renault they have said the battery is not covered under warranty but needs to be replaced at a cost of over 300euro
I have tried to call several times today to but cannot get to speak to anyone

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12:14 am EST
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Renault prayer for replace damaged engine with new one on free of cost as compensation.

Respected Sir.
With due regards I am to draw your kind attention towards the following few lines for your sympethetic favour.
That Sir.on assurence given by the advisor of Reenault company sales service at Guwahati about the Renault Duster vehicle as a ever best world class suv car and insiste me to book the same. I had convinced and sold my Mahidra Bollero and purchased one Renaut Duster from your Guwahaty Sales point on 29th Nov/ 2014.
The car was drived only single handed by me and regularly cheaked and serviced through your Guwahati scervice center.
On last 26th Oct/2019 on my phone call request Guwahaty scervice center picked my car from my residece for scervicing, as myself could not afford time to place my vehicle at the scervice center for its scervicing.But after 20 minutes of picked my car from my redence a phone call infomed me that on the way the vehicle had stop its functioning. I rushed to the spot .There the mechanic who came from scervice center to pick my car could not start the vehicle again . Accordingly on suggestion from the scervice centered RSA scervice had taken and thus the vehical toed to the scervice center on the same day.
After long gap on last 22nd November/2019 suddenly a phone call came to me from Guwahaty scervice center informing me that my vehicle's engine has been compleate damaged and it require to replace with new one.The message make me such disappointed that it was like a bolt from blue to me.
As I belived that I have owned Renaut the worlds best brand car of France. Often I proudly declared among people comparing other car with Renault Duster car and felt proud for its best engine quality .Even I often encourage people for book renault duster car only for its best engine condition and sockar quaity. But sir.now i am convinced that I was wrong.Renault is a prestigious brand of France extended their business to India for which me like middle class people can afford their high valued product with great confidence.
But sir its break my heart and make me frustrated to loss the engine just within less then 5 years tenure.
Sir.I am not in a condition to purchase any new car furthar nor I have financial soundness for replace my vehicle with a new engine.Sir i am a patient uder treatment of Chennai appolo hospital which suck my 70% of earning every month in this condition how can I afford a new engine to my vehicle.
Sir please tae needfull action to make my vehicle in running condition by installing a new engine on compensation and thus help me other wise i shall never go to pick my that ruined condition Renault Duster from the service center at Guwahaty.
Thanking you
Prasun Chakravorty
Vehicle Registrion no AS01BP8257.
[protected]@yahoo.com
[protected]

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3:15 am EST

Renault kadjar service

Good morning.
My name is Panos Bairaktaris and I work for a company name Agrohoum S. A.
The company bought a Kadjar 1.6 4x4 diesel at 12/2016 for my use as a benefit because I m the sales manager. The car number is ITO 8243. I pay for this car 200 euros per month taxes.
The car had a damage at September and I went to the company I had bought it which is Sfakianakis group of companies. They said me that the problem is that a pipe witch is for the clutch broke because from the beginning it was touch some gears and because the car is still at guarantee the will have the needed spear parts and I will have the car at 15 days.
Today the car is still waiting for the spear part. it now exactly 2 months after and nobody knows why the parts had not coming yet and also if they come and when. I already pay 400 euros at taxes for something I had not have and also I don't know when I will have it. The customer services of Sfakianakis says that the part exists at you but it not load at the track. That is what the importer says to Sfakianakis. Someone must lies. The importer, Sfakianakis or Renault. I feel very angry for my choice to buy a Renault car and if a don't have a very quick solution I will publice all this situation to every one a can.
I don't know what's happen but be sure the name of your company suffers with these situations and behaviors.
Waiting for and some explanation ASAP.

Thanks in advance
Panos Bairaktaris
0030 [protected]

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5:32 am EST
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Renault kadjar dynamic 1.2

I drive a Renault Kadjar for the past 2 and half years. In this time the car has been more or less 5 times at Renault manufacturing problems etc. At 30 000km they told me the timing chain is faulty. I waited for Renault Clearwater for about 3 months as they had no cars available for customers. They eventually got the timing chain and my car went in. My car stood there for about a month as they battled to fix it. In this time one of the technicians broke the computer box which they had to import. They gave me a car to drive in the meantime, but on holiday the rental car the provided did not want to start in Durban as I had to phone several people to get the car going. On my way home about 80km from JHB the car lost power. The Monday I took their car back to get my own. Car went in for 45 000km service got out told them the hooter does not work anymore, they had to order me a new steering wheel which is on back order from France. 1500 km after that I got warnings on the dash injectors faulty, hill assist faulty. While driving the car the heat gauge jumps into the red for about 4 - 5seconds and then goes back down again. Furthermore the car start shacking as I thought maybe air bubbles in the fuel. I told Renault the car is not right. I took it in and they said they will put it on the diagnostics machine and see what errors there are. When I took it in I barely got to the Renault garage as the car just died on me. After two days of following up they told me they cant seem to find the faults as the diagnostic machine shows only green and orange problems. But you can still drive. I said to the dealer Manager Barry Oosthuizen how can this be, I could barely make it to your garage so how is this minor faults. The car was there for a whole week and I informed Renault I want a detailed report what they found was wrong with the car what they replaced the parts, otherwise what is my guarantee that the problem was fixed. I am still waiting for the report almost a week on. When I got my car back after the week they did not even put it through the wash bay, nor took out their plastics in the car. I told the sales lady this was unacceptable. I phone earlier in the day asking if my car was ready, yes was the answer. So I still feel the car is not right as the car is 2 and half years with me what more problems are waiting in the next 2 and half years. I though maybe I can get rid of the car by selling it before more problems arise. Wow wake up call. Bought the car for R 458 000, 2 and half years on they offer me R 180 000 with full service history and the manufacturer very good condition etc etc. They told me because the car is discontinued they cant provide me more. Why the trade and retail value of the car is R 244 000 - R 277 500 they offer me R 65000 below market value because the car is discontinued? Why is this my problem in other words I am stuck with car with who knows what faults is going to come out of the woodworks in the next few months. I would actually want Renault to buy back the car for the Retail / Trade value or better just settle my car take your crap back as you are so positive in the vehicle you offer me R 65 000 below trade value. I am fed up with Renault, please help me get rid of this car as faults galore and after sales service shocking from Renault Clearwater

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6:13 am EST
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Renault renault logan 2019

I am shocked and disappointed to be writing this to you today;however, I've passed by a serious accident which was due to mechanical problems that had to do with car. Supporting my words, I have a report stating that just a small hole doesn't make the car roll 4 times without even the airbag being opened. After 4 months of buying the car, the accident was done and my friend and I had some serious injuries that lead to us being at home for more than 2 months. Bearing in mind that my friend had a broken bone.I'd like to draw tour attention to this point as I believe it's my right to understand what had happened. So, I'd want a refund back as this is all your fault and I am sure you'll take whatever decision is right

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5:52 am EDT
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Renault tyre replacement

I took my card for the annual service and was advised a tyre would need to be replaced. I received a video showing what needed to be done on my car, including the door seals, which they completed ignored and didn't replace at all. So I had to go back for the seals and notice the tyre that was replaced was losing pressure. On my first time going back, I advised of the problem with the tyre and nothing was done, which resulted me having to go back a second time to get the tyre fixed.
The third time was yesterday, they said the valves were replaced and the tyre had been fixed, this morning the tyre went flat again.
I called this morning to say I'm taking my car there again for the 4th time for the same problem. This is a poor job and absolutely ridiculous situation to put the customers through. I wasted all annual leaves from work to deal with this problem, I'm not getting this back or the service done properly. I'm beyond annoyed at this point and won't recommend service at this place or Renault in general.

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10:36 pm EDT
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Renault maintenance and service

I'm Renault Captur owner for past 4 years since it very first launched in Malaysia. But I feel very disappointed and unsatisfied with Malaysia Renault After Sales Service. I really hope Renault can look into the issues happened in Malaysia. As a principal you should come to audit how Tan Chong Motor Malaysia run the service center and what kind of standard level ! I really don't wish to comment any further with all the bad experiences I have encountered for the past 4 years... I had gave many chances and hope to see improvement but yet it end up disappointed.
I'm really sad to say the reputation of Renault in Malaysia is going to ruin if you as a principal don't take action on it.

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5:47 pm EDT
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Renault renault fluence gear problem

I am facing a horrible problem with CVT transmission of my own car I purchased 5 years ago as brand new from Gulf advantage Agent in Saudi against more than 70.000 SAR at that time (full details as followings)
VIN
MODEL YEAR
Grade Fluence Full option
Since 1st day, I followed periodic maintenance schedule at Saudi service center (Khabar) with no delay nor deviation till now (ODO 80, xxx km)
Suddenly, I faced a trouble with car transmission that required to replace it per attached report with cost equal or more than car market value now with 100% liability on me since it is common fault in NISSAN-RENAULT CVT transmission that required early detect and change gear oil from 40 k to 80 k KM depending on operating conditions (normal, severe) or on interval period of time (3 years) same as other car liquids which come first !
Thanks for your help to fix my car transmission fault as good well complementary or extended warranty as being sticky to periodic maintenance at local agent so they are responsible for caring of my car advising me when necessary that not happened with unacceptable response from their side
Update: the call center called me 10 days ago and the lady said to me that the maintenance center will call me to solve the problem
Till now no response

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10:31 am EDT
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Renault theft out of motor vehicle

On Wednesday 2019-10-09 at approximately 08:00 I took my car to Renault in North end Port Elizabeth I had a problem with the exhaust it had a rust on it and it was making a funny noise.. Then on Friday when I was taking my son to the bus stop I noticed that my spare wheel is not there. I went there to report on Saturday they told me that the workshop is closed. I left my details, they called me today and told me that they can't find my spare wheel and there's nothing they can do. I bought my car last year and I have never used my spare wheel. I am so disappointed with the way they treated my case its as if I lost my spare wheel. When I asked for the supervisor to go and check the CCTV she told me they don't have CCTV in their branch. My contact number is [protected] my name is Nomakhaya Blou-Kutsi

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8:27 am EDT

Renault bad service, probable failure to follow official repair instructions

Limited liability company Himlux
The Republic of Belarus, Minsk
Dzerzhinskogo-Av., 78-123

To whom it may concern,
Dear SirMadame,
On March 30, 2017 our company (limited liability company Himlux, the Republic of Belarus, Minsk, Dzerzhinskogo-Av., 78-123) bought a fully new RenautMaster 3 from an authorized Renault dealer in the Republic of Belarus "Avtopromservice LLC" (Minsk, Mashinostroiteley-str., 9). The car was leased through Raiffeisen Leasing (Purchase and Sale Agreement No. 00260Ю dated March 28, 2017).
The car's VIN VF1MAF4SE57492925, number plate АР 1439-7.

Throughout the warranty period, maintenance programs were strictly adhered to according to the maintenance and warranty card.

After the warranty expiration at the Avtopromservice LLC (the mileage was 145, 940 km) we continued to be serviced by another Renault official representative in the Republic of Belarus "Lozange LLC" (http://renault-minsk.by/, Minsk, Dzerzhinskogo-Av., 134; contract No. 208/19 dated 24.04.2019). The car mileage at that time was 149, 654 km. We continued to comply with all deadlines for changing of oil, filters, auxiliary drive belts and serpentine belt tensioner pulleys. We replaced the coolant and brake fluid. We carried out current car repairs identified during inspections and checks, according to the recommendations of the service. We fully trusted the recommendations of the Renault official representative hoping this will extend the car maintenance-free life.

While driving on August 22, 2019, the exhaust gas error indicator illuminated on the dashboard. The car was stopped. There was no coolant in the antifreeze reservoir. The driver added coolant and the car was delivered to the service. The temperature position arrow was in the operating range. The distance to the service ("Lozange LLC") was only 1.5 km. The mileage was 173, 471 km.

After checking there was found out a leak of technical fluid in the water pump. The water pump was replaced, as well as a 4-pcs set of the alternator belt and its belt tensioner pulleys. The car was given back to our company. Nevertheless, extraneous sounds were heard during the movement, so the car was returned back to the service. Car service masters said that one of the belt tensioner pulleys had been badly clamped, but now everything was OK.

On September 3, 2019, the exhaust gas error indicator illuminated again at the mileage of 175, 782 km. The car was delivered to the service. During the inspection it was found out that the cylinder block gasket is broken and its replacement is required. This repair requires removing the engine, grinding the cylinder head and replacing the valves, replacing the mounting bolts and other spare parts, in other words, it costs much.

We would like to underline that when using the car, we fulfilled all the conditions of car operation and maintenance during the warranty and post-warranty period, nevertheless, it hasn't insured us against expensive engine repairs when the mileage was only at about 180, 000 km. We do not know what could affect the leakage of the water pump and the rupture of the cylinder head gasket. Perhaps was it necessary to replace the water pump previously and this would not have led to engine repairs? However, our company fully trusted the official repair service and strictly followed their recommendations. Therefore, the repair of almost all the engine was an unpleasant surprise for us, which we had previously hoped to avoid.

We believe that the incorrect actions of the Renault official representative in Belarus "Lozange LLC" during the first repair and its failure to comply with the official recommendations of the Renault Group for the repair have resulted in such serious damage. However, negotiations with the management of Lozange LLC regarding reimbursement by them of most of the repair cost did not lead to the desired result, since Lozange LLC does not consider itself guilty of failure to fulfill its obligations. We, in turn, believe that by following their recommendations, which must comply with the instructions of the manufacturer, we would have to avoid such an expensive repair.

Due to the fact that the negotiations have reached an impasse, we decided to write this complaint in order to ask to verify whether your repair instructions are followed correctly by the official Renault representative in our country, because we were always fully satisfied with the quality of Renault cars, but this incident with our car allows us to think that the Renault service center Losange LLC in Minsk do not fulfill its obligations for the correct post-warranty service of Renault cars. We hope that you are also interested in ensuring that the credibility of your brand is not undermined.

We are also interested whether we can continue to trust the recommendations of Lozange LLC or the post-warranty service of an official Renault representative loses all sense in connection with their incompetence and non-compliance with your recommendations.

That's why we would like to ask you to consider our complaint and establish the legitimacy of the actions of the official representative of Renault in Belarus Losange LLC, and also, if necessary, lower our costs.

Best regards,
Yuliya Anatska
The company Himlux, Minsk, Belarus
+[protected]
[protected]@gmail.com

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