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Remit2India Customer Service Phone, Email, Contacts

Remit2India
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2.0 54 Reviews

Remit2India Complaints Summary

13 Resolved
41 Unresolved
Our verdict: When using services from Remit2India with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Remit2India reviews & complaints 54

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Y
2:51 am EDT

Remit2India money transfer

Remit2India. Has the Worst customer service and False Claim of amount being remitted same day. I emailed & also called Toll free and waited for 26 minutes to reach reception then he put me on hold to connect customer service rep which did not happen. They employ all means to escape on customer service WORST SERVICE.

I have made a transfer of 1900AUD $ with RTRN no [protected] Date of Transaction 04 Sept 2018, from My Bank account to Bank account both accounts verified ages ago still awaiting funds to be remitted. With out any means contact customer care. I need a Refund ASAP If you cant make the remittance by Today.

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12:45 pm EDT

Remit2India remittance of funds from us giving false promises

Remit2india belongs to times of India. Now lost faith in toi group.

My son has availed service of remit2india for express transfer on 31st august 2018 being 1st transaction after getting all the necessary local clearance for compliance, to my account in hdfc bank account. Until this date 5th september 2018 I have no clue where my money is lying.

The money has been stuck with this exchange house for more than 07 days with no sign of money coming to my account leading to lost of interest and exchange loss.

This is nothing but cheating with the customer. Not to mention this experience will be circulated on all resources available to me/us.

Dont ever use this exchange bureau!. They use our money and earn interest on them while we (customers) suffer. They are cheaters...

Their license must be cancelled. Will lodge compliants with higher authorities in us.

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6:15 am EDT
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Remit2India online transfer

I had transferred money an amount of AED 3700 from my Rak Bank account to UAE Exchange for remitting to my Indian account in ICICI Bank . It has been 5th days and I have no clue where my money is. In this digital world, it is really embarrassing to see such events. Highly disappointed with their service. First of all, their customer care number [protected] is it takes almost 20 minuites to catch up with CC person . When I somehow tried to fetch their contact details, the representative says they cannot confirm whether they have received the payment or not.

After a long discussion as i need to pay my credit card EMI payments the transaction is delayed how ever this is my second online transaction which is also still delayed like the first How can anyone claim such things? Either you receive or you don't. Its been more than hours and I still don't know where my money is. Second, we mailed receipts of transaction multiple times to customer care and still we could not hear back a word from them. This is pure ignorance. Horrible experience dealing with UAE Exchange. I highly recommend to better transfer from any offline service rather than this worst serivice.
I have sent them a E-mail to cancel my transction on 3rd day and send back my money but no use they don't have any information among their team

What ever my Creditcard late payment charges i get that needs to be payed from their side becoause of their worst and late service.
Find the pictures of conversation attched below and get the issue resolved.
Name: K.Ananth
Mob: +[protected]
Request No:

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UAE Exchange Centre
, US
Sep 05, 2018 5:14 am EDT

Hi Ananth, We deeply regret for the inconvenience caused. To better understand the concern kindly share your contact details via inbox.

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R
8:17 am EDT

Remit2India transfer funds

Remit2India failed to transfer the funds in the promised time frame. When my father did not receive money after so many days I called Remit2india only to be told that they are waiting for me to update my phone number. They failed to inform me that they were not going to process the transfer until this happened. They even failed to inform me that they even wanted me to update my phone number.
i believe that they were holding the funds deliberately to benefit from it and their intention was to delay the transaction.

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5:41 pm EDT

Remit2India remitting money

friday 29 june 2018 - compliance team - wring information
30 june saturday - wrong status + wrong emails sent
1-4 july - various people couldn't help - no one senior available - gaurav most senior cover? called again - he was talking call ? confuse supervisor or agent
call waited - on mute and hung up
still problem with transfer
wrong information given every single call POOR POOR Customer service

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1:16 pm EDT

Remit2India money transfer service

Let me start by saying that i've used this dreaded company for over 5 years now, (was just complacent to find someone else, thought why fix it when it ain't broken). So here it is these guys suck @ whatever they do.

Recent experience : tried to send money a week back and lo and behold they wanted all kinds of new information starting with my income (don't know how that matters), year's of stay in remitting county (again doesn't matter), sex, occupation etc.. (all immaterial) and finally driver's license # (intrustion of privacy) and here is the fun part that they want a scanned copy of it. Now I try uploading it almost every format they accept and unable to do it and keep getting error message of incorrect file format. So as a regular use I write to 'em 'bout it (I include a copy of my license and a screenshot of the error message) and they send a response of 48hrs time to fix it (also that I communicate with them using the registered email) and then respond stating they are trying to contact me on my phone # and it goes into voice mail and that I need to provide a working # (this seemed [censored] as they could leave me a voice message but didn't understand why though), so I replied back to 'em stating why do u even need to talk to me as you ask me to communicate thru the mail and also that you have a copy of my driver's license and the screenshot and why don't u just upload it yourself in the background and save me the trouble. I even called and spoke with some [censored] who was a condescending [censored] why didn't have a clue on what I was talking (guess they don't put notes) and so after I explain the whole ordeal his response was that I have to upload the needed document in order to proceed when I was trying to tell him that i'm unable to upload and hence I was calling and still he insisted on me trying to do it again (which i've tried multiple times and failed), I kinda got tired of speaking to him after realizing it's they don't understand the sense of urgency as he didn't even offer to give me a solution or put me to his supervisor and then I hung up asking them not to call me ever. Next I get a response to my email a fourth time from the same guy "augustine lobo" saying "we regret the delay in our response and the inconvenience. We are following up on your case with the appropriate team and shall update you at the earliest. Your patience and trust in us would be highly appreciated." I realized they copy and paste pre determined responses, nobody absolutely cares or has a clue when you call 'em as you have to repeat the whole issue again, and the person who replies to the email probably is instructed to keep buying time. What I didn't understand was...

1. They have a copy of the required document (emailed it twice as attachments 2 diff ones.)
2. Common sense made me think can he/she get with a supervisor or it dept and just upload that rather than asking me keep trying to upload it inspite of me getting an error message.
3. Not one time I got a feeling that I as a loyal customer was not appreciated for my business, apologized to for their incompetence an lack of internal communication.
4. It's been a week and they don't seem to get the sense of urgency that a customer is trying to send money overseas and it could be for a medical emergency, some dire need, a family catastrophe and all we are doin' is asking the customer to wait and keep buying time.

Afer all this I looked up online for remit3india's reviews and saw a 2 star and understood that the company sucks on every aspect, customer service is terrible, no escalation of any sort. I had to write this detailed reveiw so that another person doens't get blinded and brainwashed in using their services.

I hate to give 1 star as they don't deserve even that and there is nothing worse to give 'em. They are a bunch of [censored] useless [censored] who are getting paid to dilly dally, pass on the buck and repeat their non helping responses and make you run from pillar to post. Please do youself a favour and use other services like remitly etc... Who actually give you a better rate and faster deposit time and better customer service.

An extremely disappointed customer.

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4:11 am EST

Remit2India transferring money

I did book two transaction with remit2india it was on 8/11/2017
it was cancelled coz we was register with facebook account and passport name is not same. That customer id is 2601652.
Then after we ask money back and we got call from remit2india make new account and do transfer on 9/11/2017. We make new Customer ID: 2602499
Remit2India ask me my tax return. It was my privacy details so I was not agree to provide it. It was not advice by agent.

Now they saying that they will take charges $ 10 from each transaction

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CSR2I
Navi Mumbai, IN
Nov 20, 2017 11:30 pm EST
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Hi Tinu,
Apologies for the inconvenience caused to you. As a part of our regular security monitoring process, all customer accounts and transactions are run through internal compliance and monitoring controls. The transactions are processed only after proper due diligence. We regret to inform you that your Remittance request could not be processed due to compliance controls. We had initiated a refund to your source bank account on November 10, 2017.
We value your relationship with us and look forward to serve you in future.

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4:29 pm EDT
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Remit2India completely unprofessional

I am frequent remitter from US and used remit2India for first time,
Its always good to have verification check done at receiver end, below is my story.
My Aunt was hospitalized in Hyderabad, I wanted to help her financially and initiated a transfer (Transaction # RTRN [protected]) on 11/08/2017

People from Mumbai called my Aunt for bank account verification, since she isn’t in a condition to talk my uncle attended the call and was ready to provide all details.

But the guy over phone threatened my uncle as if my uncle was involved in criminal activities and never allowed to verify details.

Being terrified, my uncle called me and informed regarding the call. In turn I called remit2India and asked them to arrange a call in Telugu to talk to my aunt and in case not possible, take details from my uncle in English.

The very next day, My Aunt from hospital bed called me and was crying and screaming “Manoj, we don’t want your money”

I can feel her pain in those words which made me feel guilty for the mess I created.

When I investigated, the guy from Remit2India spoke to my Aunt and again asked questions in English and threatened her for not answering properly.
How could someone be so mean, at least to their valued customers.

Meanwhile I got a message from by US bank imposing 30$ penalty for making unusual transaction

I thought the money was debited finally from my account

Later at a point, I got a call from remit2India to verify my US bank details, I was shocked and found that the money was never moved from my account and they tried doing it wrongly for which I was penalized.

Later when I logged in Remit2India, I see the status as “Returned”.

That’s It!
1. I couldn’t help my Aunt for her medical expenses
2. Family was terrified with the calls
3. Penalized for unusual bank activity
4. Not sure if my Social was hit

Kindly take time and call me on +[protected] before attempting to use “Remit2India” for the first time.

Read full review of Remit2India and 3 comments
Update by Manoj Y
Aug 28, 2017 10:25 am EDT

Thanks for the update, but my concern was on the way Remit2India talk and deal with its customers.
I dont prefer any transaction to be done through this service provider.
Completed a smooth transaction through RIA.

Update by Manoj Y
Aug 24, 2017 3:12 pm EDT

Thanks for the update, I tried to mail info@remit2india.com but received a delivery failure notification, when called # [protected]. I spoke to a agent and his floor managerroshanb@timesmoney.com" who were rude enough as well to make my stand valid.

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CSR2I
Navi Mumbai, IN
Aug 29, 2017 4:03 am EDT
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Hi Manoj,
We have made a note of your feedback and will certainly look into this matter. We hope you would use our service in future.

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CSR2I
Navi Mumbai, IN
Aug 28, 2017 2:45 am EDT
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Hi Manoj,
We regret that your experience has not been good. We have received your email on info@remit2india.com. We understand you had query pertaining to transaction being debited from your US bank account and the type of account you added on our website which was accordingly addressed by us. We would like to clarify that you booked remittance transaction while setting up your ACH account verification. Hence, the transaction was executed in good faith on the basis of the US bank account details provided to us and to avoid any delay in the transaction processing time. Please note, we conduct internal verification to avoid any fraudulent transaction before the transaction is processed. The transaction processing and the verification is simultaneous. Please note you have an option to wait till your bank account is activated on our website and then you can book a transaction. In your case, you added the bank account and booked the transaction at the same time. The bank account type that you added on our website was not the one from which you intended to execute the transfer however you activated the same on Remit2India website. Therefore, the transaction was unsuccessful at your US bank end and the money was not moved from your bank account. The charges levied to you are not by Remit2India, same is levied by your US bank. Therefore, we request you to get in touch your local bank.
For any further assistance, we request you to write to us at : info@remit2india.com or call us at [protected].

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CSR2I
Navi Mumbai, IN
Aug 24, 2017 2:12 am EDT
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Hi Manoj,
Our representatives are trained to handle Customers with respect and empathy. We assure you that we will look into this matter and take appropriate action. Further, we proceed with remittance transaction only after our customer clears verification process. You may email us with your feedback at info@remit2india.com or call us at [protected] and we would be happy to assist you.

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12:55 am EDT
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Remit2India transaction from australia to india

Hi
I transfer AUD2000 to my indian bank account (state bank of india) on 17th July2017. I called customer care becauee i was using remit2India first time and asked for instant transfer. As i follow him and made my first transaction but uts been 3 days I haven't receive my money. Everytime i call customer care they give me an excuse sir wait till 8pm wait for next 4 hours, we promise your money will be delivered by tonight but actually its not. My customer ID 2582574. I am really frustrated could you please help me to refund my money if they cant transfer my money so i can use Westernunion at least they are good at their services.

Thanks
Pankaj sharma
+[protected]

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CSR2I
Navi Mumbai, IN
Jul 26, 2017 3:56 am EDT
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Hi Pankaj,
We appreciate your efforts in providing us your feedback as it is of utmost importance to improve our services. We have made a note of it and will certainly evaluate the same.

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CSR2I
Navi Mumbai, IN
Jul 21, 2017 1:16 am EDT
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Hi Pankay,

Apologies for the inconvenience caused to you. We have investigated the matter and confirmed that the funds were credited to the receiver’s bank account on July 20, 2017. Please be assured, we would take all corrective steps to ensure such delays does not recur.

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Author of the review
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Pankaj1166
, AU
Jul 21, 2017 1:39 am EDT
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Replying to comment of CSR2I

Thanks team
As I already mentioned you must regularly check when IMPS reverse the transaction. I'll be happy if customer representative explain the situations in correct manner and resolve the issue

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R
6:47 pm EST

Remit2India money not refunded

Not a good company to deal with. Avoid at any cost.

Here is my experience with these people:
1. I booked a transaction with them on a Sunday 7th Feb.
2. The money was taken from my account the very same day through bank to bank channel. 3. There was a verification error on Monday morning and I had to cancel the transaction.
4. I was told to send a request through email to their "team" along with my bank details and that money will be returned to my account in 48 hours.
5. I did that and again there was no reply, I called back and they informed me that I did not use the registered email address.
6. I send them another email and call back to find that there is an account mismatch. Since my wife is the primary account holder I now have to provide her details.
7. Its been over since that conversation 72 hours and I have not seen the money. Every time I call, I get the same answer that I will get the money back soon.

I feel sorry for the call centre guys, they are the ones dealing with enraged clients. I have lived in Australia for over decade and I have never had to deal with so much bureaucracy. Everything is instantaneous and done via mobile apps here. Why do I need to give them a call everyday to get something as simple as reverting a transaction.

My advise to you guys will be that's its not worth the hassle. You may have 10 smooth transactions with them but trust me if you are stuck on the 11th their bureaucratic process will enrage you like nothing else.

I will stick to my bank. They charge a premium to transfer the funds, but at the end of the day it gets done. All I will need to do now is use my banks phone app.

Lesson learned.

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Raj_mehrotra
, AU
Jul 17, 2017 11:39 pm EDT
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I also have been facing similar problem. The compliance verification is taking for ever. I am transferring only $950.

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CSR2I
Navi Mumbai, IN
Jul 21, 2017 1:22 am EDT
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Hi Raj,

Apologies for the inconvenience caused to you. We understand that our service representative got in touch with you and assisted you to process the amount against a new transaction.

We look forward to your continued patronage.

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CSR2I
Navi Mumbai, IN
Feb 23, 2017 1:48 am EST
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Dear Reviewer54360,
I am writing of behalf of Remit2India. To enable us to assist you, pelase write to us at escalation@remit2india.com.
Regards,
Remit2India

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11:36 am EST
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Remit2India looks how they cheating

If the rate shows on Remit2India Rs 60.83 for $10, 000, check the below math how much you will get at the end..You will get only Rs 60.67
Below is the calculation of the amount that has been sent to your beneficiary:
Amount Remitted : USD 10000/-
Rate applied : Rs.60.7202/USD (The website shows Rs 60.83)
Service tax deducted : Rs.437.05/-
Destination Amount : Rs.606765/-

When I contact they says "refer the opening rate on the website." they won't give what the rate shown on the website.. Smart way of cheating..

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moorthy1
, US
Jan 25, 2010 5:24 pm EST

Very poor service.verification dept can not be reached at all. Most of the time money transfer failure ccurs. Mehanical Reply. customer service knows nothing. They are Big 00000. useless company. stay away.

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CSR2I
Navi Mumbai, IN
Nov 06, 2014 4:31 am EST
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Dear Mr. Koteswara,
I am writing on behalf of Remit2India. We would like to assist you with your concern.
We request you to write to us at escalation@remit2india.com.
Regards,
Remit2India

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santhosh padigela
North Wales, US
May 25, 2011 5:06 pm EDT
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Again see the mechanical reply from remit2india

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11:01 pm EDT
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Remit2India cheating / customer fraud

Remit2India money transfer service is actively involved in money exchange fraud with dubious assurances and cheat customers like me for the money with their fraudulent mechanism. This service must be barred from doing business in USA as they are not following customer protection guidelines and ethics as well. I will provide all the proofs in case consumer board is willing to file a case against this nefarious service and shall be closed down...Thanks

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CSR2I
Navi Mumbai, IN
Jul 17, 2014 12:57 am EDT
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Dear Vin210,
I am writing on behalf of Remit2India.
We would like to assist you with your concern regarding your remittance request made on our website. Hence, we request you to write to us at info@remit2india.com.
Please note that our US toll free number updated on our website [protected]) is correct.
Also, we would like to inform you that we do not ask our customers personal information like Internet Banking User id, passwords, credit / debit card numbers, bank account information, or other sensitive information for processing their transaction.

Regards,
Remit2India

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Vin210
Arlington Heights, US
Jul 16, 2014 12:22 pm EDT

I transferred money using remit2India. But it is pending since last 16 days and when I called there customer number given on their website [protected] being told that the number has been changed we will forward you to that number but you have won a gift voucher for postal delivery charges we need your credit card information with cvv number. Is this a fraud ? I think this site should be be banned immediately. I am contacting law enforcement agencies.

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CSR2I
Navi Mumbai, IN
Apr 17, 2014 4:28 am EDT
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Dear Customer,
I am writing on behalf of Remit2India. We would like to assist you with your concerns.
We request you to write to us at escalation@remit2india.com.
Regards,
Remit2India

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1:03 am EDT
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Remit2India fraudulent withholding of remittance

I used the services of remit 2 india to affect a remittance to my account in india on the 7th of june. As per the procedure provided on their website I completed all formalities / uploaded all necessary information for the transaction and thereafter transferred funds to their local bank in singapore and uploaded the details of the trasaction on their website.. This transaction was carried out by me on the 7th afternoon and the funds would have been transferred within three working days i. E by 11th of june assuming that the day of the transaction was not counted.
As of today i. E the 14th of june the status tracker fro my transaction on their web site still indicates - money awaited. This is after numerous calls to their toll free customer care numer (singapore no. [protected]) and even forwarding of the tranfer and payee details as requested by the customer care to track the transfer. Further no reasoning for delay has been provided and justification for the request for the statement inspite of the details of the transfer including account no. Being entered on their web site has been provided.
The toll free number provided by the company also seems to have been manipulated whereby one is never able to get through to a customer care executive if one choses the option of being an existing customer. However if one exercises the option of being a new customer wishing to make a fresh trasaction the call is connected immediately.
The actions of the company provide ample evidence of fraudulant benifit from withholding remittance funds until the exchange rate is favourable to them (the sgd to inr has changes by over 2% since the transfer of funds).

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RohitShe
, US
Jul 01, 2013 12:01 am EDT

They do same here in USA, they keep transaction pending until they get a good benefit out of it, customer service is only for news customers or new transactions. I am customer of remit2india since last 7-8 years, their transaction rate were never good but at least they used to do transactions in 3-4 days but now it has became worst, they take 8-10 days and my recent transaction is under compliance verification since last 10 days, I have called numerous times but nothing is done till now.

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7:53 am EST
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Remit2India fraud

This is a fraud company. They take longest time for remittance. But in between in they get lower rate, they complete the transaction. Their motive is to give you minimum possible rate. Please try for yourself. The exchange rate which you will get will be much lower than their advertised rate on their website, . They lure you by showing good rates and then give you 30-40 paise less for every dollar. Stay away from them. Also, they are the only ones whose telemarketers will call you repeatedly to convince you to transfer money. No one else does so. They used to offer fixed rate money transfer also but they stopped because its in their blood to cheat. They cant play it fair. Try them 2 times and you will know for yourself if you pay attention.

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Update by dgnet
Nov 20, 2012 7:54 am EST

I have same experience. They are cheaters. They transfer money when it is at lowest. They put false rates on their site.

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Hemantc
, US
Jun 05, 2012 9:16 pm EDT

Guys,

Dont transfer money from remit2india. They are big fraud. They wait till the currency conversion rate come down and then transfer money. On the site it is mentioned that money will be transfer in 4 days and in my case they waited for 7 days and only on the date the conversion rate was the lowest in lall 7 days. They dont reply to mails when I made the complain. Use XOOM or statebank to do it.

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CSR2I
Navi Mumbai, IN
Jun 08, 2012 1:25 am EDT
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Dear Customer,
I am writing on behalf of Remit2India. We would like to assist you with your concerns.
We request you to write to us at escalation@remit2india.com.
Regards,
Remit2India

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10:43 am EDT
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Remit2India continuing fruad

I sent 15K Sing dollars through Remit2india to my Indian account and it took much more than normal. I completed all the required checks and verification within 3 days. Still they took 4 more days to credit my money, which they did on the day when the exchange rates are the least. And I got the lowest rate on that particular day. I lost around INR14000/- When I called them they had no proper answer.
I checked all my previous transactions with Remit2india and shocked to see that they did this every time when the amount of money is more that 5K
Surprised to see this is still continuing ...

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Baby rani
, AU
Jun 15, 2018 1:28 am EDT

I have same experience very disappointing

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CSR2I
Navi Mumbai, IN
Sep 18, 2012 5:25 am EDT
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Dear Customer,
I am writing on behalf of Remit2India. We would like to assist you with your concerns.
We request you to write to us at escalation@remit2india.com.
Regards,
Remit2India

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12:24 am EDT
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Remit2India delay in transfers for larger amount

I have been using remit2india for transfers to India for more than two years now. In the last 6 months, I have started noticing a pattern that whenever the transfer amount is larger, they are purposefully delaying the completion of transfers. The only answer you get from customer service is they haven't received money in their account and they can't do anything about the delay. This is the most ridiculous answer you could expect as no bank transfers in UK doesn't take more than two days. My last two transaction Ids with them are [protected] and [protected]. Each of them were 15K GBP each and I have list about 90K INR due to to these scamsters.
I am sure this has happened with others as well. Please let me know. I am trying to gather more such cases so that they are exposed in a big way and no one else suffers in the same way.

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CSR2I
Navi Mumbai, IN
Aug 27, 2012 5:44 am EDT
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Dear Mr. Raja R,
I am writing on behalf of Remit2India.
We have sent a response to your registered e-mail id addressing your concern.
For any further clarification, please write to us escalation@remit2india.com
Regards,
Remit2India

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Remit2India big time fraud

I used remit2india to transfer $15K to India on Jan 25th, 2012.
Normally, takes 3-4 working days
When transaction was not completed, I enquired with remit2india and was told that the transaction would need another week, because of technical difficulties. but finally When the transaction was completed on 7th feb and the rate applied was of the day when the transaction was completed, (as opposed to 3-4 days from Jan 25th 2012).
This has resulted me a loss of about INR 20000.
They have stopped replying to my mails and refuse to remunerate me and to my surprise when i checked all my previous transacations the rate they offered was considerebly less than the rate which was prevailing on that day of teh transfer . These duffers not only delayed the transfer deliberatly and top of it transfered it at a much lesser rate . Ripping me of both ways.
. THis is the LAST tRANSACTION OF MINE WITH THEM .
plese do NOT USE REMIT2INDIA for transfer and top of it there is absolutely no customer service, no number to call and its all through emails and every time you reply you see one automated response and when i replied back i will take them to consumer forum that reply also stopped.
NEVER EVER USE REMIT2INDIA

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CSR2I
Navi Mumbai, IN
Mar 01, 2012 11:53 am EST
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Dear Customer,
I am writing on behalf of Remit2India. We would like to assist you with your concerns.
We request you to write to us at escalation@remit2india.com.
Regards,
Remit2India

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11:24 pm EST
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Remit2India cheated me

I used remit2india to transfer $10K to India on Jan 25th, 2012.
Normally, takes a week.
When transaction was not completed, I enquired with CS and was told that the transaction would need another week, because of technical difficulties. WTF
When the transaction was completed, the rate applied was of the day when the transaction was completed, (as opposed to within a week from Jan 25th 2012).
This has resulted me a loss of about INR 15000.
They have stopped replying to my mails and refuse to remunerate me.
I dont mind a loss, but not due to a bunch of ###s. I would gladly donate this money to some charity.
I have done biz worth more than $120K with them. My last transaction was the last.
Fkn A$$ Holes.

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skumar1
, IN
Feb 28, 2012 9:01 am EST

I totally agree with them same happend to me

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3:59 am EST
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Remit2India communication

I have been using remit2india for past four years with minor problem. This time they just pushed the buttons. My two transactions never got compliance call and I tried calling them 15 times emailed 15 times and checked status online 30 times. No luck. Even emailed account representative and they absolutely suck! Please spare yourself and avoid them. As long as everything is going smooth they are wonderful. But when something goes wrong... They are absolutely the worst in customer service.

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dgnet
Arlington, US
Nov 20, 2012 7:50 am EST

Remit2india is a fraud company. They take longest time for remittance. But in between in they get lower rate, they complete the transaction. Their motive is to give you minimum possible rate. Please try for yourself. The exchange rate which you will get will be much lower than their advertised rate on their website, . They lure you by showing good rates and then give you 30-40 paise less for every dollar. Stay away from them. Also, they are the only ones whose telemarketers will call you repeatedly to convince you to transfer money. No one else does so. They used to offer fixed rate money transfer also but they stopped because its in their blood to cheat. They cant play it fair. Try them 2 times and you will know for yourself if you pay attention.

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newbi
, US
May 17, 2012 12:04 am EDT

If Remit2India does not respond, or money suckers and if you had known that they are like this, why would you want to use them for 9 years? For people like me, new to the agency, when we come to check the reviews, 9yrs a person using it is a 5 star rating but then the details are like 0 rating. It is misleading. If something is wrong once, it is ok to try again like one or 2 times, if this had been pattern for 9 years why use and then complain?
sorry I didnt mean to offend but just asking to give useful feedback.

Thanks

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FKR2I
Edison, US
Feb 08, 2012 3:41 pm EST
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Hello Dear CSR2I,
Will you just show your concern to the people who is crying out and compaining here on complaintsboard? I used R2I site for 9 Years and you know your Remit2india serivce just started then and toooo young to draw mistakes so i just waited all these years if you can get any better...NO WAY...It is useless to get special concern like this each time i make trasaction through R2I. Money never delivered on time as stated on site ACH 4 days (big joke) Never get any communication why it was delayed atelase for the purpose of Courtesy, CSR phone line sucks withmore than 30 mins wait and as i mentioned they will just say that they want to say and no proper resonable answer given...for ex:- if you are upgrading the site and have glitch in dispatching money to india..."Why the hell you wont let customers let know that the site is under upgrade..pla pla and expect delays" so we can plan something else...Instead i wait i wait i wait and then call and chat with CSR and then they let me know that the site is under upgradation and we have problem from our end so the funds are getting delayed...and top of that if the exchange rates goes down due to your site problem i have to bare the lose? If you dispatch my money as promised in 4 days it might be different exchange and bcoz of you delaying in dispatch i lost lot the good price...what in the world makes you think customers are fools...? In my 9 years i had this kind of similar issue 9 times out of 10 times i sent money to india. If you have concern don't wate time on gaining trust of the lost customers bcoz we know what you are. So try to imporve your service so atleast you can hold on to existing customers. Forget about getting new customer referrences from customers like me who got so upset even after waiting and using for 9 years...exchange i receive is never i see on site...there is an hidden fee of 125 Rs or so for each transaction and in kept on increasing since the time i started to use R2I...i even don't know how much you charge now [protected]). Very hard to to cancel transaction if something happpens it takes atleast month or two to see your money either bank in US bank or in Indian bank...

Sorry R2I...After 9 years i have to say something that make some sence and that may help other people out there like me...

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CSR2I
Navi Mumbai, IN
Feb 08, 2012 12:49 pm EST
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Dear Customer,

I am writing on behalf of Remit2India. We would like to assist you with your concern.

We request you to write to us at escalation@remit2india.com.

Regards,
Remit2India

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FKR2I
Edison, US
Feb 07, 2012 3:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

the customer service sucks and dont care attitude. no respect or smooth noce in either of the people who speak on phone or chat. no proper response to the questions asked...they like to just say what they want to say and then hangs up phone or if you are chatting they will just end the chat. i am writing this after three unsatisfied attempts not just once. This remit2india are scammers, money suckers, never get exchange that shows on website, there is hidden fees, i used this site for nine years i fought with them lot of times, i wrote no.of emails, waited on phone calls lot of times long times, chatted and got slammed on face number of times, delayed dispatch of your funds is first worst thing, if you call them "yeah it got delayed due to system upgrade" system glitch" is the response, when asked why this is not communicated "it is resolved now and your funds should reach soon" these are the common reasons or script they have and will not explain anything more than that...finally i gave up this time...and trying to find some other source now...GOOD BYE...REMIT2INDIA...

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Remit2India this company cheated me off my hardearned money

Folks,
I am not sure whose door I should knock to get justice to my hardearned money.

I transferred $45000 through this company through their new scheme of getting a higher exchange rate and was duped in the whole process. While the rate that was given to me was Rs.48.44/$, the prevailing rate for that day from their competitors where around Rs.49.40/$. In the entire context, I lost close to Rs. 43200 where they made close to Rs.0.96.

I have written to their escalation department on this issue. They dont seem to care or work out a decent deal on this. Inspite of providing proper documentation on that particular day's exchange rates from different banks, I have been given a ridiculous reason of time of exchange.

Please stay away from this company. I am really struggling to find a source who can fight this for me to get back my hard earned money. Is there someone who can help me with this that I can work with? I am not going to let go off this so easily.

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ss76
Richmond, US
Nov 29, 2011 10:24 pm EST

yes they take lot of time. never use them and use some other service there are some other services transferring money same day and better rate.

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