The complaint has been investigated and
resolved to the customer's satisfactionResolved Relo Movers — Overcharged
resolved to the customer's satisfaction
Our issue and allegations with Relo Moving; 1. We received a quoted via email which was signed and faxed back to you. There are contract font and point liabilities that your company has due to your email correspondence. 2. Upon Relo Moving arrival, your team did not follow required moving guidelines issued by California Public Utilities Commission. 3. The combined agreement for moving services and freight bill - my pink copy (3. Customer's Copy Upon arrival at origin have customer sign and give them this copy) has errors and omissions. 4. After 90% of the items were packed into the truck, the foreman/driver (Mike) notified Alecia of the additional fee of $2000 for packing (materials used) and crating. This service was NEVER requested nor did we receive a quote (cost) prior to use. 5. A change order of services (change order) was also never provided. 6. After being threaten by Relo Moving of take our personal items (including medication for our minor child) and storing them on a daily fee basis, we felt that we had no option to pay. 7. The foreman/driver did come back and stated, “because of the miscommunication we will split the cost in half." He farther went on saying, “since we were going to pay for the additional insurance but Relo could not offer it, I figured to use our materials to protect the items. With the money you would have used for insurance, it is now used for materials to protect your items. It is money you were going to spend anyways."