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Electricity
I have noticed on my electric bill that the credit I had built up was slowly dwindling down. I contacted customer service and was advised that after my solar buyback plan expired, I registered for a solar payback plan. I had brain surgery last year and thought it was the same plan as I had been on. I was advised that under this plan, that the amount of energy I produced through my solar panels, was credited to my account only for the amount which I consumed. I realized the reason my credit was dwindling was that I am being charged an Oncor Electric Delivery fee and taxes. I was then advised the extra electricity I produced with my solar panels, is going back to the grid and being sold. With this explanation, Reliant is financially benefiting for electricity I produce. In this scenario which was explained by the customer service representative numerous times, taking something that I am producing and using it for personal or business benefit, is theft. I tried to state this every time the customer service gave me the explanation and said, "well that is the policy which Reliant came up with and gave them."
Desired outcome: I can show the amount I am producing on a daily basis and for the most part, it exceeds what I used. I feel this is theft of services.
forcing into long distance phone plan
Company called our business and told them that they were going to set us up with new long distance plan but employee told them he did not have authorization to do so, after repeating this, we received an email confirmation they've switched us to their long distance plan. When I called the company, I got a highly unprofessional woman who didn't answer the phone like a company representative and was absolutely rude when I told her this was something they need to talk to get approval from managers for. Look out, scam alert!
multiple unauthorized charges
I have 4 unauthorized charges on my home phone bill from Reliant Communications.
"Total Transaction Clearing Long Distant Charges" is at the bottom of my billing page totaling $39.36. I did not authorize this and I want my money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
IN OCTOBER 1212 RELIANT CALLED AND CONVINCED ME HOW MUCH MONEY I WOULD SAVE BY SWITCHING TO THEM. NUMBER ONE MY BILL WAS HIGHER JUST FOR THEY MONTHLY CHARGES THAN I PAID FOR UNLIMITED PER MONTH. TO MAKE THINGS WORSE I WAS CHARGED FOR TWO MONTHS AND IT HAD NEVER BEEN CHANGED SO I HAD TO PAY MY NORMAL BILL FOR SERVICE THEY RENDERED AND HAD TO PAY RELIACE FOR NO0 SERVICE .WHEN I TALKED TO THE SUPERVICER I WAS TOLD IT SHOULD HAVE BEEN CHANGED SO I WILL STILL HAVE TO PAY FOR IT.TO KEEP MY CREDIT GOOD I PAID IT'S ONLY $42.00 BUT IT IS THE PRINCIPLE. BEWARE OF THIS COMPANY DOLORES HUTCHINSON
I think this is a scam company and I'm making further complaint to the atty generals office.
Is Reliant Communications legit?
Reliant Communications earns 100% level of Trustworthiness
Perfect Trust Endorsement: Reliant Communications achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Reliant Communications. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Reliantcommunications.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Reliantcommunications.ca regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Reliant Communications.
However ComplaintsBoard has detected that:
- The website belonging to Reliant Communications has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Sign up without my knowledge
Reliant Communications signed me up for long distance service without me being aware. They said someone signed up using my email address (which I had not used in 10-12 years) and my street address (which I had not used in 12-13 years). They said they had no way of knowing who or where this was done. They are a very dishonest and untrustworthy company.
Read full review of Reliant Communications and 15 commentssigned me up for service without my consent
I received an email stating that I had signed up for:
Unlimited Domestic Calling service, which you recently placed online
( I DID NOT ORDER THIS).
As you know, unless you notify us that you want to cancel you will be billed $15.85 per month on the local telephone number you provided for the services.
WHAT A SCAM... if I had just deleted this as junk email, I'd have been screwed... I did send a cancellation email, which may create a new problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Reliant Communications complaint handling
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Reliant Communications contacts
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Reliant Communications phone numbers+1 (888) 221-1687+1 (888) 221-1687Click up if you have successfully reached Reliant Communications by calling +1 (888) 221-1687 phone number 0 0 users reported that they have successfully reached Reliant Communications by calling +1 (888) 221-1687 phone number Click down if you have UNsuccessfully reached Reliant Communications by calling +1 (888) 221-1687 phone number 0 0 users reported that they have UNsuccessfully reached Reliant Communications by calling +1 (888) 221-1687 phone number+1 (855) 875-0550+1 (855) 875-0550Click up if you have successfully reached Reliant Communications by calling +1 (855) 875-0550 phone number 0 0 users reported that they have successfully reached Reliant Communications by calling +1 (855) 875-0550 phone number Click down if you have UNsuccessfully reached Reliant Communications by calling +1 (855) 875-0550 phone number 0 0 users reported that they have UNsuccessfully reached Reliant Communications by calling +1 (855) 875-0550 phone number
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Reliant Communications emailssupport@reliantcommunications.ca100%Confidence score: 100%Support
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Reliant Communications address885 West Georgia Street, Suite 1400, Vancouver, British Columbia, V6C3E8, Canada
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Reliant Communications social media
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