The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Rehlat Online Servicesmoney has been taken more than what in the ticket reservation

S
This review was posted by
a verified customer
Verified customer
Review updated:

Hello,

I'm very sad from what happend when i booked a flight with ID 192573 from cairo to stuttgart with cost=4940 EGP and i received an email with confirmation about the flight reservation with the previous mentioned amount of money but i shocked when i saw that you reducted 5127 EGP from my account and you can see the attached image from my account!!

Could i open an issue with this case?

money has been taken more than what in the ticket reservation

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by sherif diaa · Feb 24, 2017

    Hello,

    I'm very sad from what happend when i booked a flight with ID 192573 from cairo to stuttgart with cost=4940 EGP and it is indicated in the followin link:
    https://www.rehlat.com.sa/en/flights/finalticket?recloc=tHi9JuoT6duHnyaFxCNDJA2&utm_nooverride=1#

    but i shocked when i saw that you reducted 5127 EGP from my account and you can see the attached image from my account!!

    Could i open an issue with this case?

    Comments

  • Rehlat Online Services's response · Feb 28, 2017

    Dear ISMAIL,

    Good Day!

    The day you booked your ticket with us the currency exchange 1 AED = 4.302 EGP (http://www.xe.com/currencycharts/?from=EGP&to=AED&view=1M) and hence you were charged EGP 4940.50 and the remaining amount is the bank Transaction fee.

    I have tried calling you several times but your number doesn’t connect.

    Please check with your bank and confirm, for anything else you can still feel free to contact me .

    Thank You.

    Regards,
    Customer Delight Team

Responses

  • Sh
    Shabil Veeran Nov 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I made a booking and at the time of entering credit card number, the amount shown was 4951 but i got a message from the bank debited 5248.02. Immediately i called rehlat and the lady was claiming thisi is impossible and instructed to send an email. Luckily i took a screenshot prior payment. After sending the email, i got an immediate response saying my booking has cancelled and will get a refund in 5-6 working days. Where in my email i asked refund for only additional unauthorized charges. Now i have to wait until i get back my money to book another ticket :( spoiled my plans. Even now their website shows the price is 4951 AED.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem