Regus
reviews and complaints

I was someone who told everyone what a fantastic experience it was to have a Regus office and encouraged people to trust the company and sign up. However, I have just changed a 5-star review to a 1-star review. Why have I done this?

I was told at around 6pm on Thursday 9th September that I would have to vacate this building (Brentford Vantage Regus Office) and select a new Regus office as Regus had either failed to agree terms with their landlord or due to financial pressures were forced to close down.

In this situation I have been forced to spend the day driving to various locations looking at options but could not find one that suited. Regus were not flexible in terms of the size of office / location as it had to be an exact like for like move. The fact is that this scenario was thrust upon clients like me and that the point that the lack of availability was a major issue had not been factored into the equation. It did not feel like consideration for personal circumstances mattered, it was a case of each client being a number on a piece of paper that had to be 'handled'.

What is unforgivable however is the fact that even though this situation is not the fault of the client, we are still forced to keep the contract to the letter even though Regus patently broke the spirit of it. In what obscene universe does an office provider who gives a week's notice before forcing a client out expect the said client to honour and pay a month's notice period, 6 months' notice period or even a year's notice period dependent on the contract? In other words, we have to continue our contract in a location or office that may not suit us whilst Regus can simply say, sorry but you have to move right now, it's not our fault. There is no choice! A classy organisation would at the very least allow tenants to end the contract at the point that they were forced out. They say you discover the class of an individual or organisation when times are difficult. Sadly, to my disappointment it seems class is not a quality that Regus has in any way, shape or form.

As someone who has based their office at the Vantage building with Regus for the last 15 months, always paid rent on time, enjoyed working here and met some fantastic people this whole situation has left a bad taste in my mouth.

This is not a way to hold onto clients Regus. Unfortunately, I must say to anyone reading, this no matter the location of the Regus office you are considering - don't do it. It could be your office that is closed without notice. Then there will be no consideration to the impact on your business, your needs or your personal circumstances. Then you will also be forced to pay for the privilege. I know this to be true as that is my first-hand experience.

After persistent raising of complaints and enormous stress I have been able to end my contract on 21/09. This gave me only 3 or so business days to find a new location - disgraceful and I am left to work without an office at the moment. I appreciate being allowed to escape this company but I say to anyone thinking about a Regus office - please do not do it under any circumstances

A message to Sandra Melody - Head of Customer Services.

This complaint is truly reflective of the woeful performance and total lack of respect shown to clients including me. That is why this review is uploaded here. It is a warning to anyone considering Regus.

In order to resolve the issues I would like the following questions answered.

1. Where is my deposit? I need this returned immediately

2. Where is my compensation for what has taken place. If I had tried to leave with just a week's notice it would not have been allowed.

3. What is going to be done about the staff who did not know what they were doing? The staff that made threats and tried to pressure long-standing loyal clients into signing contracts for new offices that did not suit their needs. What has been done?

4. Why do you post and send standard stock answers to questions? Your customer services team has not been working tirelessly. All that has been done is that I have been able to end my contract. Even this took an enormous amount of effort and complaining on my part. I would like to know why you have not pushed out of your comfort zone to remedy the situation instead of just trying to manage your reputation online?

Dears, We are Maximus Gulf Co in Saudi Arabia, We are waiting for refund from Regus Riyadh office since 20th June'2021.

Below is the email thread copied. No proper response over email.

Dear Nouf alhizan,

Good Morning.

Waiting for your reply.

Kind Regards

Saboor Kunhikandiyil
Facility Manager

MAXIMUS Gulf
Tulip Tower, 8th floor
King Fahad Road, Opp. Kingdom Tower
P.O.Box 63838
Riyadh 11526, KSA
Office: +[protected]
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Monday, September 20, 2021 3:29 PM
To: Alhizan Nouf
Cc: Khaled Mohei ; Amjad Ayman Al Madhun ; riyadh moontower
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment
Importance: High

Dear Nouf Alhizan,

Good Day to you.

As agreed - We are waiting today, Monday, for your confirmation with the transfer slip.

Kind Regards

Saboor Kunhikandiyil
Facility Manager

MAXIMUS Gulf
Tulip Tower, 8th floor
King Fahad Road, Opp. Kingdom Tower
P.O.Box 63838
Riyadh 11526, KSA
Office: +[protected]
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Thursday, September 16, 2021 11:37 AM
To: 'Alhizan Nouf'
Cc: 'Khaled Mohei' ; Amjad Ayman Al Madhun ; 'riyadh moontower'
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Nouf,

Based the conversation you had through phone with Mr Amjad in the matter of refund the deposit.
Please find below bank detail:

Bank Name : SABB
Swift Code : SABBSARI
Beneficiary Name : Maximus Gulf Company.
IBAN : SA3645000000011391117001

As agreed with Mr Amjad, Kindly share the transaction receipt by Monday 20th Sep'2021.

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Monday, August 23, 2021 8:48 AM
To: 'riyadh moontower' ; 'Khaled Mohei' ; 'Alhizan Nouf'
Cc: Rana Abdulnasser Al Madhi ; Waleed Mohammed Mustafa
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment
Importance: High

Dear Khaled,

Please let us know if it is transferred.

Our finance need to clear this now for auditing purpose.

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Sunday, August 15, 2021 8:17 AM
To: riyadh moontower ; Khaled Mohei ; Alhizan Nouf
Cc: Rana Abdulnasser Al Madhi ; Waleed Mohammed Mustafa
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Haifa,

Good Morning.

Hope we can have the refund today.

Thanks

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: riyadh moontower
Sent: Thursday, August 12, 2021 12:56 PM
To: Saboor Kunhikandiyil ; Khaled Mohei ; Alhizan Nouf
Cc: Rana Abdulnasser Al Madhi ; Waleed Mohammed Mustafa
Subject: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

WARNING: this email originated outside of Our Company. DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. تنبيه هام: أرسلت هذه الرسالة من خارج الشركة. لا تفتح أو تنقر فوق أي ارتباطات أو مرفقات ما لم تعرف المرسل أو تتأكد من المرفق ...
Dear Mr. Saboor,
Good day,

I'm really sorry for delay,

We are only in the last process to make sure that there are no dues on both sides.

I appreciate your patience.

Kind regards.
Moon Tower team

3000 locations, 900 cities, 120 countries
M floor, Moon tower, AlRahmaniya, King fahad branch Rd.
PO Box: 231772, Riyadh 11321
Kingdom of Saudi Arabia
T: +[protected]
F: +[protected]
Connect with Regus

________________________________________
From: Saboor Kunhikandiyil
Sent: Thursday, August 12, 2021 09:05 AM
To: riyadh moontower ; Khaled Mohei ; Alhizan Nouf
Cc: Rana Abdulnasser Al Madhi ; Waleed Mohammed Mustafa
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Haifa,

Can you please update the status of payment.

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Tuesday, August 10, 2021 9:37 AM
To: 'riyadh moontower' ; 'Khaled Mohei' ; 'Alhizan Nouf'
Cc: Rana Abdulnasser Al Madhi ; Waleed Mohammed Mustafa
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Haifa,

Good Morning.

Kindly update with the date of transfer.

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Monday, August 9, 2021 5:33 PM
To: riyadh moontower
Cc: Rana Abdulnasser Al Madhi ; Waleed Mohammed Mustafa
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Regus Moon Tower Desk,

Please find below Account Details and CR copy attached.

Bank Name : SABB
Swift Code : SABBSARI
Beneficiary Name : Maximus Gulf Company.
IBAN : SA3645000000011391117001

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: riyadh moontower
Sent: Monday, August 9, 2021 3:06 PM
To: Saboor Kunhikandiyil
Subject: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

WARNING: this email originated outside of Our Company. DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. تنبيه هام: أرسلت هذه الرسالة من خارج الشركة. لا تفتح أو تنقر فوق أي ارتباطات أو مرفقات ما لم تعرف المرسل أو تتأكد من المرفق ...
Dear Saboor,
Good Day,

Kind reminder .
1. CR
2. Bank Details

Kind regards.
Moon Tower team

3000 locations, 900 cities, 120 countries
M floor, Moon tower, AlRahmaniya, King fahad branch Rd.
PO Box: 231772, Riyadh 11321
Kingdom of Saudi Arabia
T: +[protected]
F: +[protected]
Connect with Regus

________________________________________
From: Saboor Kunhikandiyil
Sent: Monday, August 9, 2021 11:28 AM
To: riyadh moontower ; Alhizan Nouf ; Khaled Mohei
Cc: Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Mr Khaled,

Good day to you.

As discussed last day - Request you please reply with a definite date, our finance needs to know.

It is been long time I am following.

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Wednesday, August 4, 2021 2:11 PM
To: 'riyadh moontower' ; 'Alhizan Nouf' ; 'Khaled Mohei'
Cc: Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Mr Khaled,

@'Khaled Mohei' Could you please help on this, since it is taking very long time.

Thanks

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Sunday, August 1, 2021 12:04 PM
To: 'riyadh moontower' ; 'Alhizan Nouf' ; 'Khaled Mohei'
Cc: Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Haifa,

Please update.

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Wednesday, July 28, 2021 3:23 PM
To: 'riyadh moontower' ; 'Alhizan Nouf' ; 'Khaled Mohei'
Cc: Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Haifa,

Kindly help.

This is taking longer than required time.

Thanks

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Tuesday, July 27, 2021 1:58 PM
To: riyadh moontower ; Alhizan Nouf ; Khaled Mohei
Cc: Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Haifa,

Thanks for your reply.

Could you please get an update after you check with your finance.

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: riyadh moontower
Sent: Tuesday, July 27, 2021 9:43 AM
To: Saboor Kunhikandiyil ; Alhizan Nouf ; Khaled Mohei
Cc: Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi
Subject: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

WARNING: this email originated outside of Our Company. DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. تنبيه هام: أرسلت هذه الرسالة من خارج الشركة. لا تفتح أو تنقر فوق أي ارتباطات أو مرفقات ما لم تعرف المرسل أو تتأكد من المرفق ...
Dear Mr. Saboor,
Good Day,

Apologies for delay.

I'll check with finance team and get back to you.

Thank you

Kind regards.
Haifa Alkahtani
Community Associate
Moon Tower team

3000 locations, 900 cities, 120 countries
M floor, Moon tower, AlRahmaniya, King fahad branch Rd.
PO Box: 231772, Riyadh 11321
Kingdom of Saudi Arabia
T: +[protected]
F: +[protected]
Connect with Regus

________________________________________
From: Saboor Kunhikandiyil
Sent: Tuesday, July 27, 2021 09:27 AM
To: riyadh moontower ; Alhizan Nouf ; Khaled Mohei
Cc: Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Haifa,

Good Morning.

Can you please update on this. It is taking unusual time I believe.

Please help us.

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Thursday, July 15, 2021 10:05 AM
To: 'riyadh moontower'
Cc: 'Alhizan Nouf' ; Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi ; 'Khaled Mohei'
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Haifa,

Could you please give an update on this.

Thanks

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Tuesday, July 13, 2021 10:30 AM
To: riyadh moontower
Cc: Alhizan Nouf ; Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi ; Amjad Ayman Al Madhun
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Haifa,

Good Day to you.

Kindly, can you please check if refund is made and can you please share transfer slip.

Thanks

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: riyadh moontower
Sent: Monday, June 28, 2021 11:02 AM
To: Saboor Kunhikandiyil
Cc: Alhizan Nouf ; Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi ; Amjad Ayman Al Madhun
Subject: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Due Payment

WARNING: this email originated outside of Our Company. DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. تنبيه هام: أرسلت هذه الرسالة من خارج الشركة. لا تفتح أو تنقر فوق أي ارتباطات أو مرفقات ما لم تعرف المرسل أو تتأكد من المرفق ...
Dear Saboor,
Good Day,

I hope this email finds you.
Actually, the refund is under process if there's any update, I'll let you know as soon as possible.

Thank you.

Kind regards.
Haifa Alkahtani
Community Associate
Moon Tower team

3000 locations, 900 cities, 120 countries
M floor, Moon tower, AlRahmaniya, King fahad branch Rd.
PO Box: 231772, Riyadh 11321
Kingdom of Saudi Arabia
T: +[protected]
F: +[protected]
Connect with Regus

________________________________________
From: Saboor Kunhikandiyil
Sent: Monday, June 28, 2021 10:43 AM
To: riyadh moontower
Cc: Alhizan Nouf ; Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi ; Amjad Ayman Al Madhun
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Haifa,

I hope you're doing great.

Could you please update on refund if it is done, or when it will be done.

Thanks

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Sunday, June 20, 2021 2:02 PM
To: riyadh moontower
Cc: Alhizan Nouf ; Waleed Mohammed Mustafa ; Rana Abdulnasser Al Madhi ; Amjad Ayman Al Madhun
Subject: RE: [EXTERNAL]Re: [EXTERNAL]Due Payment

Dear Haifa,

Thanks for your email and statement.

Our finance has confirmed the refund amount is correct. Please let us have the payment slip, once you process it.

Thanks

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: riyadh moontower
Sent: Monday, June 14, 2021 5:25 PM
To: Saboor Kunhikandiyil
Cc: Alhizan Nouf
Subject: [EXTERNAL]Re: [EXTERNAL]Due Payment

WARNING: this email originated outside of Our Company. DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. تنبيه هام: أرسلت هذه الرسالة من خارج الشركة. لا تفتح أو تنقر فوق أي ارتباطات أو مرفقات ما لم تعرف المرسل أو تتأكد من المرفق ...

Dear Saboor,
Good day,

Sorry for the delay responding,

Please find below the final statement of account, and please confirm for us to start our process .

Invoice Number Amount - Status
4576_2021_27STM 34, 374.00 Retainer
[protected]-135INV 28, 053.62 March ( M04-M08-M07)
[protected]-30STM 36, 820.20 Retainer M10-M23
[protected]-155INV 13, 693.16 M21 ( March 15- 31 March )+April
[protected]-156INV 1, 150.93 M07 march 1-15
[protected]-145INV 50, 046.05 M23-M10 April
[protected]-144INV 27, 444.60 March 15-31March
4576_2021_36STM 10, 863.00 Retainer M62
[protected]-172INV 12, 492.45 April M62
[protected]-136INV 39, 530.10 April M04-M08-M07
[protected]-220INV 29, 422.75 April M54
[protected]-195INV 103, 780.38 all offices except m54
[protected]-153CN -4, 976.03 M07 march
[protected]-154CN -7, 135.75 M07 April
Total amount 387, 671.24
Total amount Cn -12, 111.78
Total amount 375, 559.46
Total amount paid 313, 131.84
Due payment 62, 427.62

Due payment 62, 427.62
STM 82, 057.20
Refund amount 19, 629.58

________________________________________
From: Saboor Kunhikandiyil
Sent: Monday, June 14, 2021 04:17 PM
To: riyadh moontower
Cc: Alhizan Nouf ; Khaled Mohei ; Amjad Ayman Al Madhun ; Ibrahim Alzakrallah
Subject: RE: [EXTERNAL]Due Payment

Dear Haifa,

Hope you're doing well.

Can you please help on this.

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Thursday, June 10, 2021 1:00 PM
To: riyadh moontower
Cc: Alhizan Nouf ; Khaled Mohei ; Amjad Ayman Al Madhun ; Ibrahim Alzakrallah
Subject: RE: [EXTERNAL]Due Payment

Dear Haifa,

How are you.

Please share us the details and we can close the case.

Thanks

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Monday, June 7, 2021 11:04 AM
To: riyadh moontower
Cc: Alhizan Nouf
Subject: RE: [EXTERNAL]Due Payment

Dear Haifa,

How are you.

Could you please let me know the final status of Access keys returned.

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: Saboor Kunhikandiyil
Sent: Tuesday, May 25, 2021 2:06 PM
To: riyadh moontower
Cc: Alhizan Nouf
Subject: RE: [EXTERNAL]Due Payment

Dear,

Thanks for your email.

As I spoke to Nouf Alhizan last day, she said since we have retainer amount that can cover any shortcoming, no need to pay it, rather there will be still retainer amount we can get refund later.

For that I need your help for Account statement.

Kind Regards

Saboor Kunhikandiyil

MAXIMUS Gulf
Mobile: +[protected]
[protected]@maximusgulf.com

From: riyadh moontower
Sent: Tuesday, May 25, 2021 11:54 AM
To: Saboor Kunhikandiyil
Subject: [EXTERNAL]Due Payment

WARNING: this email originated outside of Our Company. DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. تنبيه هام: أرسلت هذه الرسالة من خارج الشركة. لا تفتح أو تنقر فوق أي ارتباطات أو مرفقات ما لم تعرف المرسل أو تتأكد من المرفق ...
Hello dear,

Good day,

This Email to remind you of May an invoice, we will appreciate your prompt payment.

Sincerely,

Kind regards.
Moon Tower team

3000 locations, 900 cities, 120 countries
M floor, Moon tower, AlRahmaniya, King fahad branch Rd.
PO Box: 231772, Riyadh 11321
Kingdom of Saudi Arabia
T: +[protected]
F: +[protected]
Connect with Regus

The information contained in this e-mail (including any attachments) is intended only for the personal
and confidential use of the recipient(s) named above. If you are not an intended recipient of this message,
please notify the sender by replying to this message and then delete the message and any copies from
your system. Any use, dissemination, distribution, or reproduction of this message by unintended
recipients, is not authorised and may be unlawful.

Our company relocated from CA to MO in July 2020. There's a retainer balance of $1, 616 that Regus has agreed to refund us. Regus claimed it can be applied via the website. However, there is NO button for "Request Retainer". We have contacted our Account Manager, Help Desk, Customer Service, and Sanxxx Melody (Head of Customer Services).

Long story short. Finally, we filled in a spreadsheet provided by them and checked all the bank account details with our bank to secure all the information are correct.

1) On May 4 this year, Helxxx G. from Account Helpdesk said the refund was included on May 5 2021 payment run.

We didn't receive it.

2) On August 12, Sanxxx G. from Account Help said the refund was run on July 7. We didn't receive it.

3) On August 26, Staxx Johnson, Customer Care Executive, told us the refund was included on Sept 1 payment run.

We haven't received still.

=========================
It's the 14th month we have been waiting for the refund. They either don't reply to us or gave us "some" responses, even the comments on Trustpilot, actually don't do anything.

If we finally received the refund from them, I would come to update my post. Otherwise, please note their words "We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers." -that's NOT true!

We applied for a refund of retainer on one of our office spaces we rented from Regus Annapolis MD back in June 2021. We are yet to see or receive funds, in the meantime, we keep getting harassed receiving collection emails and calls on invoices that have been paid for months, even their system show invoices as paid with zero balance.
We love the convenience of having multiple office locations to chose from, but billing and invoicing is the worst we have ever experienced.

We (Evolve Digital) have had nothing but problems with Regus.

Our initial rental was for small office in March 2021, it had a broken door lock, loose door hinges, scratches all over the wall, blinds that were broken.

We were mis sold by Alan (the regional sales manager) that the room came with air-con, which it doesn't. In fact, after a couple weeks of complaining about all of the issues and the unbearable heat in the room, we crossed paths with a gent called Paul.

Paul explained that he was moved out of room 129 due to the unbearable heat which means that we were sold an office with the knowledge that it wasn't fit for purpose as nothing had been done to fix it since. We raised this with the staff (that have now been fired) and also Alan (sales manager) but nothing changed.

Since then, we have grown as a business and required a bigger office. We would not have continued with Regus or expanded to a bigger (more expensive) office with yourselves if it wasn't for the 12 month contract in place.

We have since moved into an office of yours that costs us close to four thousand pounds per month with the guarantee that the air conditioning would be fixed.

We are now roughly 6 months down the line and the air-con is still broken, the outside temperature is 27 degrees but inside the office it is 39 degrees. For a number of days we have had to tell our staff not to come in these unworkable conditions.

We demand that we are reimbursed for the past six months of rent or receive the next six months free of charge, otherwise we shall be taking legal action. We have a log book of every problem that has arisen, the dates and the members of staff that we have repeatedly requested to sort.

We shall also be taking you to court for our loss of earnings due to the fact that staff have been unable to work from the office that we rent, we haven't been able to interview/employ new staff for our rapidly growing business but also due to the fact that we haven't been able to invite clients to the office for meeting due to the unbearable heat.

We are also inclined to invoice you for the time that we have spent on this matter.

Everyone in the building has had the same/similar issues and it wouldn't surprise me if they all take you to court too.

I suggest that we are reimbursed and that you investigate a number of problems internally:

Heating (priority)
Restoration of offices (prior to them being sold)
Staff churn
Litter picking on the premises
General maintenance and upkeep
Cleanliness of building in general but also that our office hasn't been cleaned in six months.
The fact that the building has no opening windows to allow flow of fresh air
No bins in our so called serviced office

The only positive in the past six months, is the great attitude of one member of staff, Nicola. Despite all the issues not being fault of hers, she has stayed persistent with the efforts to sort the mess that your building is in.

I have inquired with Regus Colombo for an office space rental via telephone on 2nd of July 2021. (Someone named Raj contacted me) They emailed me a proposal for office rental agreement. Before I even had the chance to login and review the agreement, they sent another email with the title "Invoice". (Note that I have not even had the chance to read and review the agreement at this point) Upon opening this invoice, I noticed that in the itemized breakdown of pricing, there was an item called "Activation fee". I assumed that this means unless I act upon contract by paying for the invoice, there will be no valid contract as it is not "activated". I have not signed, or verbally agreed to anything at this point as I haven't had the chance to review their terms and conditions. According to the person who called me regarding this inquiry, I have to login to their service online. I wasn't able to login as they have't sent me a code that is required to login. (Even to this day, I have not been able to login to my regus account) I was very dissatisfied with the poor service and decided to simply forget about it.

Fast Forward to 30th of July (The proposal for the office rental agreement was supposed to commence on 1st of August), I get a call from another person from Regus saying they're calling to remind me about my rental agreement and sent me a copy of a contract. At this point I have never even seen this contract let alone agree to it. The signature field in the contract had my name typed on to it. (Name typed on with digital font instead of a signature) I called and told them this is ridiculous and I have never agreed to anything like this. Even if I wanted to rent this space, there is not enough time for me to mobilize as this as it is already 30th of July and proposed contract is supposed to commence on 1st of August. (Less than 24 hours at this point)

I decided to not engage with this anymore and they kept sending threatening emails demanding me to pay or incur late payment fees, administration fees etc and they threatened to go for legal action to collect payment from me for a service I never had the chance to review and agree to, a service I never used once, on an account I have never been able to login at least once. I need advice on this situation. Can you be kind enough to help me in this regard.

Hello, it has been 30 days since my agreement ended, and my retainer of more than $3000 has not been returned despite the fact that I paid every invoice on time during my entire agreement and Regus has already charged me a restoration fee (probably to repaint my office). I requested my retainer to be returned through the app as required and entered my bank information, and the app is showing that my full retainer return has been requested. My bank information is correct. Please return my retainer today to my Citizens Bank account as input into the app. Please contact me immediately at [protected] to confirm this will happen today. - Jean-Paul Des Pres

Dear Sandra,

My company is still waiting for the refunds from Regus, which are a Partial Retainer Balance of $1, 616 and a late fee of $29.95. In total $1, 645.95. Have emailed Helpdesk a couple of times and emailed you on August 9, 2021 about all the details.

On Aug 12, 2021, we received an email from their Help Desk saying a part of the refund has been processed in July. But apparently, we received nothing!

I emailed back to Help Desk for a double-check. No response again.

Please let me know when we can actually receive the refunds of $1, 645.95. Thank you!

Please read the following facts wherein i have raised to the Centre and the Customer relations team several times:

1. In less than 2 days, my desk has been changed three times. After i signed the document, i was refused the work desk i was committed to be given
2. The Centre team was unprofessional enough which made me leave the premises on the 2nd day of the agreement
3. I have dropped a note to the team on that day itself and since then I am following up with the team to resolve the issue.
4. Frustrated and harassed at the end of the Regus team, i had to rent out another space with another office and i have settled there
5. I am following up with the Customer Relations team and Centre team. They are simply not responding (please find attached my email follow-ups) All in vain
6. I have been charged another erroneous bill over the last weekend when I have not even visited the premises since July 15, 2021
7. There are follow-up emails for recovery the amount and the centre is not even bothered about my concern

Does Regus want me to pay INR 31, 881 for attending the office for 2 days after which Regus staff has breached the contract and failed to meet their commitments ?

Please help me to escalate this.

I am willing to pay to the charges for the 2 days i have attended the office and i urge to take appropriate action against the Centre team at the hands of whom i am being harassed for a long time now.

Dear sir or madam

I could not express how disappointed I was to learn this morning (10 August) that calls to my business number have been turned away all this time. This was highlighted in one of the emails received from one of my business service providers that DebtRid solutions is unknown and is not registered on the system (Regus Constantia Kloof, Johannesburg).

I last had a call transferred to my cellphone number from the office on 1st of June 2021 until this morning when I received an email. I immediately contact my service provider to understand what he was saying on the email, and he explained to me that this was not the first time experiencing this when calling my office number and that happened on the 28th of June as well. He also mentioned that they were starting to believe that my business was a fraud and that they were about to report and remove it from their system.

I called my so-called office number [protected]) afterwards to confirm this and the lady told me that she does not know DebtRid solutions and that it is not registered in the system. You cannot believe my shock.

To say the least, this has had profound consequences to my business as I currently do not know how many people have tried to reach out to no avail. People believe and trust companies that have or uses landline numbers rather than cellphone contact (even though there is a cellphone contact number as an alternative), and if the office number is unknown, this means no business.

Technically, I have lost a full two-months of no business, as a result.
I will impatiently wait for your advice on how we should resolve this loss.

Thank you

Sellina Nkosi
DebtRid Solutions
[protected]

Do not get an office w/ regus - they are liars & thieves.

My contract (office space) ended April 30, 2021
Contract states deposit returned no more than 30 days after last day -
It is July 31, 2021 Still no deposit - The office space managers do not have a contact number or are of any help whatsoever. I keep emailing regularly and only response is - 1. We will look into it, or 2. It has been processed. Both LIES.

I was told my bank info was incorrect - which I have changed now 3 times, 2 of which while at the bank to ensure accuracy. Still no deposit.

Regus will steal your deposit like they stole mine>

They claim requesting and receiving your retainer is easy, but it is a lie. I have requested my retainer twice now. - May14, 2021 - first time after I finally called they said something was wrong with my routing number — ok corrected June 20, 2021 Still nothing. Finally after countless emails I am told it will be processed with the June 30th 2021 batch of payments. TODAY IS July 17th and I don't even have an update and to top it off they have gone dark. None of my emails have been answered. I can't get through the phone, the manager at the office I used can't/doesn't help.

So now I'm out a few thousand for absolutely no reason. There are better option. Keep looking and move on from this garbage company full of crooks. Unless you love getting your money stolen and lied to your face. 3 months have passed. — their website states up to 30 days until you get it back.

Trash company

Update July 22, 2021 — still liars and thief's. Still ZERO STARS Worst company ever, do not do business with them

I received an email and obviously a follow-up to this post - the email stated the retainer was initiated on JULY 8th 2021. And it should be in my account "tomorrow if not by today" supposedly it takes 7 business days for funds to be reflected in account. It's now 11 days since they claimed to have sent the retainer back. And NOTHING it's just lie after lie I can't even respond to their emails directly so I am forced to go through the same steps over and over again. I repeat do not use regus they will steal from you. They are dishonest people

UPDATE July 28, 2021

Still have not received my retainer. I was emailed that it was processed - by what seems to be a generic name and email, which I cannot respond. I was also told I would have an update by Monday at the latest, yet it is now Wednesday - I stopped being a member on April 3 months later, I have realized that Regus just steals your money, and when you ask about it, they say they are looking into it and then they vanish... They are crooks and thieves, stay away at all costs.

This is my third review on this board. Sadly, this is the only way for us to get any response from Regus customer service so far. Direct emails go unanswered. No way to contact anyone from the custom service via phone. Submitting a ticket through the help desk is a complete waist of time. The responses that come back don't make much sense and there's no way to follow up on them other then submitting another ticket... and on it goes.

Facts:
1. Regus made some billing mistakes and charged us late fees for several months. Throughout the entire ordeal we continue to pay our monthly fees on-time.
2. We spent 6 months fighting those charges including posting negative reviews on this board to get Regus' customer service attention.
3. About 5 months ago all late fees were finally refunded and our account was cleaned up - or so they said.
4. At some point, Regus engaged a collection agency supposedly for unpaid fees. Those are the same fees that were credited back to our account. This is evidenced by numerous emails.
5. When asked about the collection agency, Regus first responded that this was a mistake and told us to ignore. To the follow up enquiry they stated that the claim would be cancelled within 48 hours (as evidenced by the attached email). That was over 4 months ago. To this date we are being chased by the collection agency and are forced to retain legal counsel.
6. And if this is not enough, Regus just charged an administrative fee to our credit card on file without any prior notification or our approval. It turned out that the fee was being charged by the collection agency. Not only are they trying to collect on invalid debt, but they are also making unauthorized charges to our credit card.

Dear Sandra Melody (that responds to these complaints),
... I better not say anything here, because nothing nice comes to mind.

And to everyone who is researching Regus... enough said.

Currency Godz LLC
[protected]
Company Name: Currency Godz LLC
Company CEO: Robert Richie
Contact: +[protected]
Location: Schaumburg IL
Regus Office rented: Woodfield Preserve Schaumburg IL
Lease period: December to March 2020
It is now 16 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks?
Called the main office multiple times but did not receive reply. This is really bad customer service. If you have a helpdesk contact, we would expect a 24hours reply.
Please advise what can we do to get back our retainer refund?
Appreciate your immediate reply.
Thank you!

The sales member did not tell me about a retainer … I was charged more than double what I was told. I immediately terminated my month to month called and requested a full refund. They refused. They also refused to give me my retainer back after I terminated my agreement.

I terminated within 24 hrs. I have never been to their location or used their services. Pure theft. They claim they are unable to refund anything even though there agreement states. The retainer is fully refundable. I need help these guys are scammers

Will never recommend this Company
wgfh
WGF H.
1 review 0 helpful votes
July 6th, 2021
Our company attempted to sign up on June 18 for a Month to Month Virtual mailbox.
The charges were supposed to be for only $77.00 which were to include:
22.00 for the pro-rate of June and 55.00 for the retainer ONLY!

FACT:
We didn't sign up for auto-bill.
We didn't sign up for another month.
We didn't sign up for mail forwarding.
We never received any welcome email.
We were only supposed to be charged $77.00 at checkout.

The nightmare begins.

Immediately after check out without our consent or authorization our CC was charged another $55.00. We received a email stating our card was now signed up for auto billing by Regus yet we never signed our card up for the method nor gave any coconut to do so.

We immediately called sales to inquire why we were charged another $55 and why was our card signed up for auto bill without our consent.

We were told billing was closed for the holiday weekend call back to dispute on the next business day.

We immediately tried to contact our finacial institution to void the payment as we had decide the very shady business of charging our card again without any authorization for additional charges was a clear RED FLAG ad we wanted nothing to do with Regus.

After 2 days of phone calls on the next business day following the holiday weekend we reached a live person and immediately. Terminated all services with Regus.

Regus sent a confirmation of termination email and email chain was also started about the refund for canceled services and retainer.

However, Instead of giving us back the Refund and Retainer. We are now continually being charged for services which were terminated. Furthermore, we requested in writing to remove all payment information from their system and to please refund our retainer back to the original form of payment or cut a check as there is no way in the world we would ever give this shady company our ACH info if we had it to give ( which by the way we do not).

Our bank also flag Regus's attempts to continue to bill us as fraudulent when we filed a dispute against this company for failure to refund us and for fraudulent unauthorized charges.

Regus still continues to try to bill us for terminated services. They even charged the date of termination to attempt to keep billing us.

The last agent I spoke to was a completely of no use to us.

What a nightmare company!

We decided to go to our Local News Station they decided to help us fight back and expose Regus for the crooks they are.

They are now helping us file and investigation against this company.
With our State Attorney General.

We have also filed a formal complaint with this agency:

Consumer Financial Protection Bureau (CFPB)

Maybe someone with the ability to resolve this issue and other lie ours will respond.

I will never recommend this company to anyone and all avoid Regus like the plague if you can.
Tip for consumers:
Avoid
This company's BBB rating is a F and has been flagged for:
Pattern of Complaints:
***Failure to finalize leasing agreements upon written request, but continues to bill or draft payment beyond termination date.
***Failure to respond to consumer communications and/or poor customer service.
***Failure to make timely refund of security deposits.
***Failure to disclose auto renewal policies.
***Referral of account that have been wrongfully accumulated over to collections.

BUYER BEWARE