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4.2 1037 Reviews

Regus Complaints Summary

507 Resolved
210 Unresolved
Our verdict: You can expect a very good level of service from Regus. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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R
8:01 am EST

Regus Requested office already rented out to another tenant without my knowledge.

The below info refers to an office I requested to rent in Cedarwoods Bryanston:

On Fri, Jan 21, 2022 at 6:56 AM wrote:

Dear Robert McLeod,

Thank you for your order for office space at Johannesburg, Bryanston Cedarwoods.

Your order is confirmed and we look forward to welcoming you.

In the meantime, should you have any questions please do not hesitate to contact us either by phone or email, as indicated below.

Order overview:
Confirmation Number: OPP-3241517
Center Name: JOHANNESBURG, BRYANSTON CEDARWOODS
Center Phone: +27 [protected]
Center Email: joburg.[protected]@regus.com

Yours sincerely,

Lungilee Phewa

Following this email, I was informed by Lungilee at Regus that this offered had already been rented out.

I am still waiting for a reply on my subsequent email below:

On Fri, Jan 21, 2022 at 2:16 PM Robert McLeod wrote:
Dear Lungi,

Thank you for your email.

I must admit I'm a bit confused though.

Following this email, you called me today at around 9.30am to inform me that this office I requested had already been rented out.

Please confirm?

Regards,

Rob McLeod.

mobile: +[protected].

Desired outcome: To Cancel order. Renting out an office I requested and specifically asked to have kept to another tenant is poor on the side of Regus.

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1:38 pm EST
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Regus Renewal agreement without renter's consent and forcing to pay high rents

I have rented the office space with Regus since 2018. Due to COVID 19 outbreak worldwide, my business is also got affected negatively.

My current rental will be due on March 31, 2022, and I would like to keep an office space for daily operation. However, thing got changed dramatically due to Regus's auto renewal system miscommunication. On December 24, I received the renewal reminder by email which contains auto renewal rent options. I viewed the new price which has been increased by 75% from $900 to $ 1560/month. I was so shocked by this huge increases, although I expected it could be increased by 20%. In the email, they invite me to contact them if I have any questions and would like to discuss with me by December 31. So I replied by email and asked for other lower rent option (change to smaller space, etc), but no response. The I sent another 2 emails to express my disagreement and concern on the renewal issue, but still no response. In January 2, I got auto renewal confirmation email from them and told me it has been successfully auto renewed. The staff from Regus said I have to pay the rent no matter what because it is has been renewed. Afterwards, I contacted Regus account help desk for 2 weeks, ticket numbers got expired for no reason. Until now none of them from Regus provide me with any solution. All what they want is to wait for the time so they charge my credit card in March with whatever amount shows in the unlawful agreement renewed by the machine. I told them the agreement is not an agreement and it is against my will.

Now, after 2 weeks of contacting the account help desk team, I feel like they treated me like a toy. The team leader said he could not do anything and let me contact the help desk. The help desk told me I should contact the team leader for solution. Regus do not care for their customers but only their own money. They just don't want to provide any solution. All you see from their website about cares for customers are lies.

I am willing to pay rent to keep my business going through this pandemic, but has to be a mutual agreement. But they do not respond to any of my calls and emails in effective way. I am wondering if Regus always treat old customers like that, no matter how long you have been paying to them.

Desired outcome: Change to other affordable office or virtual office

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Update by JanetZh
Jan 25, 2022 3:47 pm EST

Update:

The renewal issue has been resolved. Thank you for Sandra's reaching out who is the Head of Regus customer service. I will be happy to stay with Regus. The centre team members are also friendly and willing to provide their helps within their authority.

Resolved

Sandra Melody from Regus reached out to me and arranged her team member to resolve the problem. I received the email from customer service and told me the renewal agreement has been canceled. The center team members are also friendly and provide the support/help within their authority. The lovely manager has offered me a smaller office with lower price which I could afford. I will be happy to stay in Regus for another 2 years at least. Thank you all!

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5:22 am EST
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Regus Office and facilities

There is currently no heating in the whole building so my manager has had to work from home for 2 days, this has happened before and it is not acceptable. We are paying to have heating to work and also we have had problems with our phone in the office with technical issues such as the diversion not working properly which means we have lost customers as calls were not coming through.

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7:29 am EST

Regus Late Invoice

My name is Sergio Melchiori, I live in São Paulo, Brazil. E-mail: [protected]@hotmail.com.
I was a Regus's client in São Paulo during 2018 to begining 2019.
I payed all my bills at that time.
My suprize was that now, Sao Paulo Regus is charging me the 2019 invoces that was payed at that time.
It will give me a lot of effort in order to find where the payment bill is located, I cannot understand why after 3 year they are charging me that.
I count with your help in order make the team search for the bill, because I can assure that it there and this is not far with me.
Thank you,
Sérgio

Desired outcome: The local team need to search for the payment bill.

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3:51 am EST
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Regus Increase office rent by 77%

Dear Sir/Madam,

Thank you for your email. Of course, no need to say that I am very surprised by your email and it is something that I haven't expected from a company as Regus to do in such a manner and in such a short notice.
I had been wondering If I did something wrong and your email is indirect eviction in a short notice. But on the other hand, I have realised that I haven't used/visited your office since 22/12-11/01/2022 at all.

I am wondering if you can review your files as I believe that there must have been a mistake on the calculations that makes severe damages to Regus Reputation. Never happened to me before somebody to increase my rent by 77% in one go and after just a year of contract. No need to say that you are not taking into account the pandemic.

If you really like to thank me for my continued and valued business and being pleased to serve me (as it states into your email) I will kindly request to review your fee offer. My business will not be sustainable if you increase the rent by 80% as I can't do the same and increase my fees by 80%. If you want me as your customer you should also want my business to be sustainable.

Of course your offer of Business Centre Lounge access across the world doesn't mean anything to me as I have never used this before and I will not use it as for my business I need privacy.

The other option is to transfer me into another room. As I mentioned to you last February, I need one small room to use it out of working hours for one session per week. The only time that I am using my current room is 4-7.30 pm every Tuesday. So overall 14hours per month-not per week.
The rest of the days/hours remain unused. I do not have anything against the possibility for somebody else to use my room for the rest of the week. (I can also start at 5pm instead of 4pm if this is something that can make a difference).

I hope that you understand the reasons why somebody who needs to use one desk room just for 14hours per month cannot afford 80% (+ VAT) increase in the rent.

I had the impression that Regus was a serious Company when I decided to make business with you. I am expecting you to review your fees or to find another solution (if it is true that you care for your clients) for a mutual interest.

Your sincerely
Dr Kosta Chouliaras

Desired outcome: To review the increase of cost office or to have the same room as share room

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5:21 pm EST
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Regus Auto Renew

Negative Consent has been successfully challenged in court. Unless we acknowledge the renewal it is not valid.

All we want to do is reduce the term from nine months to month to month.

This is unacceptable and must be corrected.

Desired outcome: Reduction of term of lease.

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2:36 pm EST
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Regus Office space

Regus was evicted from their property in Playa Vista, C aifornia where my office was located and never told me. They then moved locations without advising me or responding to my mail that had been sent to the previous address. When I inquired about it I was told my account which is on auto payment was suspended for non payment. This makes no sense and has been hamdled terribly.

Desired outcome: Reinstate my account

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Update by D.C. Johnson
Jan 20, 2022 1:43 pm EST

I look forward to hearing from someone soon.

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5:03 pm EST
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Regus Unfair behaviour relating to termination of my contract

I have been a customer with Regus for a while now and recently decided to downgrade from a Co-working desk space to a virtual office as business hasn't picked up as I expected.

I tried to contact Regus over the Christmas and New Year period to find out how I could downgrade but couldn't get through to anyone. I managed to get through to the accounts team who informed me that I needed to inform the admin team at my local office about my desire to downgrade but couldn't get through to anyone. Instead I got a recorded message advising me to continue waiting or leave my number so someone could call me back (I have mobile phone records of these calls). No one from the office contacted me even though I left my number on a few occasions. I even tried to contact the sales rep who I initially spoke to when I took out my service with Regus, but he wasn't available either.

I managed to get through to the sales rep on the 4th of January 2022 and he informed me that I could only downgrade via the Regus website. I did so that same day, but Regus are now saying that because I terminated on the 4th, they need to charge me an extra month - (1st to 28th of February 2022). They state that If I had downgraded before or on 31/12/21, then my services would have been downgraded at the end at January, instead of February.

This is poor and very underhand. It shows a total disregard for me as a customer and a complete lack of understanding or empathy on their part. I cant believe I'm having to pay an extra month just because of 4 days. The 1st. 2nd and 3rd of January where holidays anyway! Moreover, I did try almost every working day over Christmas and before the New Year to speak to the admin team at my local Regus office over the phone in order to initiate the downgrade, but no one was available.
I was going to continue with a virtual office and then upgrade again if/ when business picks up, but I wont be doing this with Regus. I'm very disappointed with their conduct. I know it is a business, but they only seem more concerned about charging an extra month and not about the loss of revenue from me totally dis-continuing this and future services with them because of their poor conduct. And all because of a difference of 4 days due to them being uncontactable

Desired outcome: This issue needs to be addressed by Regus, It is very poor customer service and quite underhand

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Update by Disgruntled Regus Client
Jan 19, 2022 6:58 am EST

Hi,
My account number is [protected].

I also tried to email you these details to the email address you provided, but I got a reply from the postmaster at REGUS saying the email address doesn’t exist. Below is the email address I used.
sandra.melody@regus.com
Thanks

Update by Disgruntled Regus Client
Jan 16, 2022 5:02 pm EST

Hi,

Thanks for your response. Account reference is [protected].

Thanks

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Ruth T Thompson
, US
Jul 02, 2022 12:03 pm EDT

Regus is charging me monthly after I terminated and this is beyond unethical and very poor business practice.

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6:31 am EST
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Regus Virtual Office - Beaconsfield - Account No 9654275 - Access Law Online

Dear Sirs,

I have tried to resolve this over the phone but keeping getting put through to the Beaconsfield MSA centre and getting cut off.

I have a virtual office at Beaconsfield Services which I have had for a number of years. On my invoice I am being charged £119 plus VAT for the virtual office and an additional £52 plus VAT for a telecom service. On your website, it says the virtual office at Beaconsfield Services is £52 plus VAT per month.

Why have I been charged so much for the use of my virtual office? Can I be refunded my overpayment or have it credited against my account?

Many thanks

Desired outcome: Refund of overpayment or credit against my account

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Update by Louise Ainley
Jan 10, 2022 6:33 am EST

Virtual Office - Beaconsfield - Account No 9654275 - Access Law Online
Dear Sirs,

I have tried to resolve this over the phone but keeping getting put through to the Beaconsfield MSA centre and getting cut off.

I have a virtual office at Beaconsfield Services which I have had for a number of years. On my invoice I am being charged £119 plus VAT for the virtual office and an additional £52 plus VAT for a telecom service. On your website, it says the virtual office at Beaconsfield Services is £52 plus VAT per month.

Why have I been charged so much for the use of my virtual office? Can I be refunded my overpayment or have it credited against my account?

Many thanks

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5:47 pm EST

Regus Rent a private office

Dear Madam, Sir
I called Cesar Rubin, the Area Sales Manager for 5700, Yonge Street, Toronto location to upgrade my mailbox to a private office and we agreed on a one-year Agreement for office 213 for $1, 360 over the phone; however, when he sent me the offer the rate was $1, 376.15, not $1, 360 I called him to change the agreement and correct it but he refused as he is very strict. I have been a member of Regus for the past 4 years.
Businesses are already slow and many small businesses are facing challenges due to pandemics and frequently locked downs.
I expect you to have some flexibility and feel and understand your customers.

Desired outcome: Change my Agreement to the rate we agrred on it

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6:24 am EST
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Regus Overcharging - late payment fees

Despite attempting to resolve the original overcharging by Hoboken since April 2020 with Hoboken staff as well as via the Regus portal, this has not been resolved. I was told that, although payments were made on time as I was paying via bank transfer and not provided my credit card details, I would continue to be charged late payment fees, even though the payment was not late, these have now accumulated and the email correspondence from Regus staff can only be classed as rude. The Regus staff clearly have no understanding whatsoever of how to treat their customers.

Desired outcome: Credit overcharged amounts in full

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V Hervey
Covington, US
Jan 06, 2022 5:32 pm EST
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Is "Sandra Melody" a real person with a real HR title?

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1:58 pm EST
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Regus Billing

I signed a month - to month agreement for one month. I extended a second month and was told that I had to pay a $1000 deposit upfront. I also notified the "Office Manager" that I didn't intend to renew multiple times via Email but she insisted me logging on to a website but once I logged on with my login info and the option was not there. So now, I'm getting billed for "Breach of Contract" all the way to Feb 2022 which is equating to $3k+ and I turned in my keys and stuff months ago. I haven't been on the property at all and their asking me to pay a balance of $3k for a space that I was told I couldn't even use. This is truly unacceptable and I advice any small business to STAY away. Expecting small businesses to pay for renting a space 1-2 months early is just not fair or reasonable.

Desired outcome: Getting this balance resolved since I haven't even had access to the building!

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1:20 pm EST

Regus Retainer did not refund me the money

Hello,
I had an office in the Vancouver, BC Canada office at 1021 West Hastings, 8th floor. I have terminated the lease Nov 2021 and i have asked for my retainer back. I still have not received my retainer.
i would really appreciate if you could send me the money back plus interest as soon as possible. Thanks.

Regards,
Adraina
[protected]

Desired outcome: Get my retainer back plus interest

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9:45 am EST
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Regus Ibiz

Please refund the unauthorized charge made to my Capital One credit card
There are 4 charges made totaling $819.06. The charges are $64.24, $142.38, $299.68, and $312.76.
If you go back in your files you will see that IBIZ Inc account was closed out completely. I don't remember my log-in.
I have contacted Capital One and disputed these charges.
I was assured by your attorney that our case was closed.
I can be reached at [protected] or [protected]@comcast.net
Your prompt attention is appreciated.
Ibi Nathans

Desired outcome: full refund for Ibiz, Inc

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3:21 pm EST
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Regus Termination of membership agreement

Case reference number: C-6953809-Z0V3
Account Number: [protected]
Company Name: Carrie Jaffe or Accurate Assessments of San Diego

Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. She said it reverts to a month-to-month, but to review the Membership Agreement. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month).

In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. I had expected to be required to pay for 3 months through 2/28/22. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about.

It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. As a result, your current term will end on 31st December 2022. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022.

Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Furthermore, it's our goal to make this an efficient yet very simple process."To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). She advised me to consult the Agreement, which I did. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Neither document indicates that there is no opportunity to terminate for an entire year. The process is anything but"efficient, ""simple, "or even clear. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly.

Due to covid, my business is shifting almost solely to an online service and I no longer need the office. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. Regus appears unwilling to make these same accommodations.

Though I discontinued using the office after 11/30/21, I have paid for December. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full.

Thank you for your consideration.

Desired outcome: Termination of Membership agreement without further payment and with full refund of initial security deposit.

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Mel Lekganyane
, US
Aug 30, 2023 3:35 am EDT

I’m closing my business and have no other means to pay for the service. My contract is also very vague because on the one tab it shows that it auto renews every month and on the other it says it’s a 25 month contract. I have my notice yesterday and was informed that I can’t get out of the contract. The thing is I concluded the agreement online and it did not offer me an option to choose month to month, secondly I saw that it auto renews monthly and figured it’s a month to month and now I’m shocked to see that the business has no plan for people in my position. Most companies would penalise one for 3 months but not Regus. I mean it’s absurd that Regus would expect one to pay for lease agreement that they can’t obviously pay for and for 2 years. No one plans to fails but every business should have ways to navigate around such issues. What’s worse is, there no one to talk to directly about such issues at Regus. Another thing is I was double billed at the beginning of this month and to date I have not received my refund. Totally unacceptable and wouldn’t recommend their services to anyone

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Jan Koren
Carlsbad, US
Sep 09, 2022 7:30 pm EDT

Dr. Carrie Jaffe is not an honest person and it doesn’t surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. She is used to taking advantage of people and in a position of power but when it’s her time to follow a contract she lies and cheats her way out. Deplorable behavior by Dr. Carrie Jaffe.

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Testosamjohn
, US
Jan 30, 2022 11:47 am EST
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The global pandemic has hit lots of businesses in different ways. It’s important to think of the business you are trying to end your term without proper notification. It’s my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. It’s nonsense in most cases and one should be able to continue with an office space.

https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud

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8:59 pm EST

Regus Virtual office

If any of the below sounds familiar, send an email to [protected]@protonmail.com so we can work together to counter Regus' unprofessional and aggressive business practices.

I hired a Virtual Office from Regus back in 2019 and received written confirmation that my contract had been cancelled and services terminated on 31st October 2019. I left with all accounts settled and no overdue balance showing on my account.

Then, out of the blue, a few weeks ago in late 2021, over 2 years after the service was terminated I was sent a series of aggressive emails demanding payment of an unspecified amount for an unspecified invoice, threatening legal action if I did not comply (even though it was impossible to comply anyway, as no amount was specified, no services were referenced and I wasn't even given a method of payment).

I queried which invoice was overdue and (after much chasing) was sent an invoice for non-existent services in November 2019, the month after my agreement was terminated (and almost 2 years before these bizarre emails were sent to me). I responded to the email pointing out the error and forwarding their written confirmation that the contract had been terminated in October 2019. They have simply not responded to this email. Meanwhile the threat of destructive legal action has continued from a separate no-reply account during this correspondence as if the correspondence had never happened.

Since then I have spoken daily with Customer Services who have conceded on recorded telephone calls that there is no overdue balance and the invoice sent was invalid. However they have said that they don't have the authority to put that in writing and the people in their company who do have the authority are refusing to answer the customer service team's emails. Most recently they've said that the only way they can get a response from their own internal financial team is by sending a physical letter to them which they say could take a very long time. Meanwhile an automated collections process seems to be running against me in the background for a non-existent overdue payment.

To add insult to injury, the following my took place today:

I finally thought someone at the company was willing to take responsibility for getting this resolved when a woman identifying herself as "Sandra Melody" responded to my TrustPilot feedback claiming to be "Head of Customer Services" and asking me to escalate my query to her. I emailed her and received no response. Finding it strange that she was able to respond so quickly to my TrustPilot feedback but not to the email she'd asked me to send and promised to follow up on as a priority, I phoned the Customer Services department to find out what was going on. I was told there was no record of anyone called Sandra Melody working at the company in their entire internal company systems. Furthermore, none of the Customer Services reps had ever heard of the woman claiming to be the head of the department they worked for. There is also no Sandra Melody listed at Regus on LinkedIn (which in itself proves nothing but adds to the suspicion based on the above). It feels very disrespectful as a customer who has been patiently trying to resolve an issue with them to no avail for almost 2 weeks to then be directed to a woman who seems to have either misidentified herself, her role or both (the customer service rep speculated that she might be a social media manager if she does indeed work at the company, though he stressed there is no evidence of her working at the company at all).

Please help me get this resolved. I am not asking for any kind of refund, additional services or anything else. All I'm asking for is written confirmation that there will be no further action from the collections department / agency, written confirmation that there are no overdue payments (already confirmed to me on a recorded call) and written confirmation that my account is fully terminated and no new charges will appear in the future.

This would take a simple email or a call by someone who actually has the power to take responsibility for this situation.

Desired outcome: Email confirmation that my account is fully settled, collections action will cease and no further payments will ever be due as contract was long ago terminated.

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9:02 am EST
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Regus Termination of auto renewal

Dear Team,

Greetings!

This is in furtherance to my previous correspondences with my center team members - Abuja, constitution avenue, Nigeria.

I wish to again request the termination of our automatically renewed contract for the period 1st, February 2022 to 30th April 2022. I have since on Nov 1st, 2021, been in communication with my center team on this subject and they have however expressed that our request is beyond the purview of their limit. Earlier to this, we spoke to our center team that we do not wish to subscribe to auto-renewals at any point in time.

We had considered renewing our contract, but we ultimately felt that Regus was not acting in good faith when dealing with us and we have therefore decided to end the relationship.

In view of the above, we do not wish to proceed with the automatic renewal, we equally do not wish to default in our subsequent payments and as such we are hereby escalating our complaint.

It is our fervent belief that you will effect the termination of our automatically renewed contract, which is obviously ethically necessary.

Thanks for your usual cooperation and understanding.

Thank you,
Faruk

Desired outcome: Regus should terminate the automatically renewed contract, which will mean that our contract will terminate 31st of January, 2022.

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7:52 am EST
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Regus Regus

Usually do not write reviews but I am beyond frustrated. I have been with Regus for awhile now and these complaints are spot on. They have locked me into another agreement without any notification. They told me to check my spam. I just want to get of this and be done. The customer service has been extremely poor. They don't even have a messaging service which was an option when I first signed up.

Desired outcome: Cancel agreement

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Regus Unethical behaviour

I was acting as a contractor for a tenant of Regus and at first I was fond of the amenity of the office space but soon found the management of receptionist is kind of annoying which stop me thinking about rent an office here.
I think cleaning is included in the lease from Regus, however, the receptionist keeps telling me clean up the bowls I didn't use and never listen to me that I even don't use the those bowls at all. That's ridiculous. What's worse, she never check or knock whether I am busy talking or typing to my clients before she gave her lectures to me. Until one day I have a little pissed off because I am dealing with a very important client and I just told her I don't have time please leave. She seems unhappy and fabricated more things behind just none of the tenant or others believe.
I just found a few peaceful days later until today she asked me to clean up the shredding machine, again she accused me of making a mess there which she neve listen to me that I have never used the machine at that time. I have ignored her attitude and try to give her a suggestion that why not using a bag that will reduce the mess for themselves she just rudely interrupted with "We don't have any bags". Then she just threatened to me, if you don't cooperate, I will take action. So, cooperation for what, to clean up everything for the receptionist?
If you want to find a space that you want to focus on your own work, try to find a place with good receptionist that is helpful. If not, your work will full of all kinds of lectures and fabricated stories against you.
By the way, the office is Ampersand West Tower in Calgary. Hope someone could see this situation. She might be a good employee to you because she saved a lot of time for herself and told you all the tenant are in control. But not good for tenant or potential tenant.

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Will1999
London, US
Dec 23, 2021 6:56 am EST
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Hi,
I'm sorry to read your comments and take this very seriously. I have followed up with our local leadership team and received feedback. We believe there has been a misunderstanding and would encourage you to talk to the centre team who will be happy to assist you.
Alternatively, you can contact me at sandra.melody@regus.com if I can help further. Regards, Sandra Melody Head of Customer Services

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7:13 am EST
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Regus Contract dispute

I took out a 6 month office agreement with Regus with the monthly rental being based on a month to month term. The work i thought id have that required me to take out an office space didnt materialise mainly due to lockdown restrictions posed by the COVID pandemic. I emailed Regus advising them of this and notifying them of my intent to vacate the space.

The contract terms issued to me were very basic and ambigious in terms of the notice for termination by the tenant (me) but there was reference to some notice being required but this may or not have been asscociated with the notice period associated with the termination of auto renewal but its still confusing and ambiguios. Despite this, i gave Regus 3 months notice that i would be vacating but they wrote to me advising me that i was on a fixed term and that i couldnt serve notice to vacate. I have disputed this on several occasions and i have sent them evidence of what i recieved in writing stating that it was a month to month arrangement but they ignore the evidence and send threatening notice emails in return. I have asked them repeatedly to refer our dispute to an independant adjudicator but again, they ignore these requests and send the threatening and distressing emails in return stating they have applied penalty charges and will pass the account onto a credit management company. I will not pay their penalties as i can evidence my attempts to reach an amicable agreement on this but they are playing unfair. Please help. Ive enclosed a copy of the original emailed proposal sent to me with the costs (as agreed) and the reference to 'month to month'

Desired outcome: Reach agreement with Regus on settlement of account with no penalties being required

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Regus Customer Reviews Overview

Regus is a global provider of flexible workspace solutions. Catering to businesses of all sizes, they offer a range of products including fully serviced offices, virtual offices, co-working spaces, and meeting rooms. Clients can benefit from the flexibility to work from anywhere, with a professional environment on demand. Regus also provides business lounges and membership programs for access to their network of locations worldwide. Their services are designed to support the needs of modern professionals and businesses seeking cost-effective and agile office solutions.

Regus In-depth Review

Business Overview

Regus is a leading provider of flexible office space solutions for businesses of all sizes. With a history spanning several decades, Regus has established itself as a trusted name in the industry. The company's mission is to provide convenient and professional workspace options that meet the evolving needs of modern businesses. Regus values innovation, collaboration, and customer satisfaction, striving to create a productive and inspiring work environment for its clients.

Office Space and Facilities

Regus offers a wide range of office space options to cater to different business requirements. From private offices for individuals or teams to co-working spaces that foster collaboration, Regus has a solution for every need. The office facilities provided by Regus are of high quality, with comfortable furniture and modern amenities. The internet connectivity is reliable and fast, ensuring uninterrupted workflow. Additionally, Regus offers well-equipped meeting rooms that can be booked as needed. The locations of Regus centers are strategically chosen for accessibility and convenience, with many situated in prime business districts.

Membership Plans and Pricing

Regus provides various membership plans to suit different budgets and preferences. Whether you need a short-term solution or a long-term commitment, Regus has flexible options. The pricing structure is transparent and offers value for money, considering the quality of the facilities and services provided. Each membership plan comes with different features and benefits, such as access to additional amenities, discounts on meeting room bookings, and networking opportunities. Potential users can compare the plans to find the one that best fits their needs.

Customer Service and Support

Regus prides itself on its responsive and helpful customer service team. Whether you have a query or need assistance, the team is readily available to provide support. Technical support is also provided to ensure smooth operations and address any IT-related issues. Regus offers a user-friendly online platform for managing bookings and accessing resources, making it convenient for members to make arrangements and utilize the available services.

Networking and Community

Regus understands the importance of networking and community building for businesses. They organize networking events and community activities to facilitate collaboration and business growth. The effectiveness of the community in fostering connections and opportunities is commendable, as reported by existing members. Testimonials and feedback from these members highlight the positive impact of the networking aspect of Regus.

Flexibility and Scalability

Regus offers flexibility in terms of office space customization, allowing businesses to create a workspace that aligns with their unique requirements. The adaptability to changing business needs is a key strength of Regus. Upgrading or downgrading membership plans is a hassle-free process, enabling businesses to scale up or down as required. Additionally, Regus provides additional services and resources to support business growth, such as virtual office solutions and access to a global network of centers.

Reputation and Trustworthiness

Regus has built a strong reputation within the industry and among its customers. With a track record spanning many years, Regus has gained extensive experience in the office space industry. The company's credibility is further demonstrated through its awards, certifications, and partnerships. These accolades reflect the trustworthiness and reliability of Regus as a business solution provider.

User Reviews and Ratings

User reviews and ratings from various sources indicate a high level of satisfaction among Regus customers. The overall sentiment is positive, with users praising the quality of the office spaces, the convenience of the locations, and the professionalism of the staff. Common themes in the reviews include the flexibility of the membership plans, the effectiveness of the networking opportunities, and the ease of managing bookings through the online platform.

Pros and Cons

Regus offers several key strengths and advantages as a business solution provider. The flexibility in terms of office space options and membership plans is highly appreciated by users. The quality of the facilities and the convenience of the locations are also major advantages. However, some users have raised concerns about the pricing, especially for certain locations. While Regus is a leader in the industry, there is room for improvement in terms of pricing competitiveness and addressing specific customer needs.

Conclusion

In conclusion, Regus is a reputable and reliable provider of flexible office space solutions. With a wide range of office spaces, convenient locations, and a strong focus on customer satisfaction, Regus is suitable for businesses of all sizes and professionals from various industries. The networking opportunities and community events add value to the overall experience. Potential users are encouraged to explore Regus further and consider it as a viable option for their workspace needs.

Closing Remarks and Call to Action

To experience the benefits of Regus and find the perfect office space for your business, visit their website at www.regus.com. Take the first step towards a productive and inspiring work environment with Regus.
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7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure that all the relevant information has been included to support your case.

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