Regus
reviews and complaints

I have been trying for over two weeks to reach manage, Nishant Kohli at this location to resolve a late payment fee. This is my second complaint to you.
I have been a customer for a long time and live over an hour away from this location. The staff in the past few months have been waiving the late fee and accept my check when I arrive on Wednesdays. They did not warn me that they could not be flexible with paying a day or two late and billed me without warning. If they tell me they are flexible and then tell me they cannot be flexible, they need to warn me in advance.

This is poor customer service from Nishant. This is the same guy that opens office doors when I am inside with clients. He may knock on the door but staff know I am deaf. This has happened on numerous occasions.
He has never apologized to me. Cynthia has done the same thing.

Pls respond.

[protected]@gmail.com

I'm Ganesh, the Managing Director of Alassad Brands Marketing Sdn. Bhd.. We are with Regus since 2015. We have started with virtual office in Gurney and move to 2 pax office in your Bayan Lepas office over past 2 years. Our operation is based in Saudi Arabia/Middle Eastern countries & our head quarters is located in Ideal @ The One with Regus.

Today we have an important meeting with our Saudi distributor at 9p.m Saudi time which is 2a.m Malaysian time. Thus, we have requested assistance from Jay, the Branch manager to give us access to use the small meeting room at 2-3a.m to conduct our meeting as our current room is only able to accommodate 2 pax and we need involvement of some of our counterpart in this meeting from Malaysia side. Moreover, we have not requested any air-conditioned & any other facilities during our meeting.

However, Jay simply rejected our request with a simple 'No' and no any specific reason was provided. Is this the customer level that an organisation like Regus would embark? I do understand there is policies of companies in place but what's impossible for you guys to go above and beyond the call of duty to satisfy your customers even it would not cost you guys a single cents?

I'm are extremely disappointed with the service level that extended by your Sales Manager, Jay. Being a leader of an organisation like Regus it is utter most disgrace as you guys can't even accommodate a simple request of customers.

No point for Regus to put in writing & promote that your organisation value the feedback & working hard to accommodate the customer's need when a simple matter would not able to be solved in win-win situation or at least provide us an alternative.

Also, I do understand that currently your business is at peak & you are flying on your toes as more and more customers are hunting for Regus offices. But, be reminded that when you forget the path you have climbed to be where you are today, chances for you to fall towards the valley is very very slim.

Anyway, I'm intending to bring this matter to international social media and I wanted to see your reaction or action-plan for this matter after this. This is NOT a way to retain your image as a customer oriented business even you could be the leader of your game at this moment.

Rgds,
Ganesh

Regus on Campus Commons in Sacramento, CA

I have been paying on my monthly bill pretty much on time for years.
There may have been one or two late payments which I made.

This past year, Customer Service reps, Cynthia Arnold and Jimmy Nelson, have been flexible if the payment is on a weekend or on a day I am not there. I work only Wednesdays and I commute from one hour away. I paid on Wednesday, August 2 and not August 1 as I was there in person on August 2. Nobody said anything but apparently they decided to bill me for the late payment which I mailed in for June. Here is the issue: if they are no longer going to be flexible, then they need to inform me in advance that payments must be on the 1st or before. I do not think it is fair for them to be flexible and then not inform me when they can no longer be flexible.

Jimmy is no longer there and he has been replaced by a new person whose name is Lynn. Lynn does not know of the arrangements I had before and was VERY RUDE and threw my check aside and said she would send it to collections. Cynthia was passive and was not able to resolve. I called their manager, Nishant Kohli, twice and left messages and phone numbers and my email address but he never called or emailed me.

I am asking that late fees for June and July be waived with the understanding that from now on, payments are due on the 1st or before if it is weekend.

I would appreciate a call or email. I am deaf and I have voice mail at [protected] or you can email me at [protected]@gmail.com.

THANKS
Jane Graff, MFT
Account 4728059

My name is Raheela running IHCC. I am abroad, this month we received an invoice requesting deposit, as far as i was aware we paid that deposit, so my team acting my behalf until i come back they requested your Representative to wait until two weeks i will be back, because i needed to check if we really need to pay deposit but instead understanding situation she threaten them that she will disconnect my services when they asked for head office number then she refused to give that as well. she was very rude with staff.

Over efficient people non sense behaviour. When i will come back then i will check my records if he demands unnecessary i will go through court for harassment. I am in emote area, there is electricity problems, internet problems so we requested

This is regarding Account: 8019860

I was operating my business from Regus, Krishe Sapphire, Hyderabad, India location from December 2016.

The agreement was for 6 month. And we again renewed it for another 6 month.
But due to some emergency we had to shut down our business and we requested Regus to cancel our new agreement.

We requested Regus about cancellation in June 2017 first week and our new agreement was suppose to start from July 2017. so, we requested even before starting date of our new agreement.

After confirmation we were informed by the Regus that at that point of time agreement cannot be ended in June and we have to pay for 1 month i.e. July month and 31st July 2017 will be consider as last day. And remaining amount will be refunded back after deducting exit charges from the advance deposited amount.

As per Regus reply we went ahead and we had closed our business and proceeded further with other legal works. Now, Regus is saying that we cannot end the agreement and August will be the last date.

This is highly unacceptable. I know all the rules/points mentioned in Regus agreement but we went ahead only by getting Regus approval.

We are not using the office now and we have vacated the office. Even then Regus is not terminating the agreement.

It seems Regus is not willing to refund my money and hence they adjusted the month from July to August so that it will be equal to the advance deposit which I has already paid and thus Regus doesn't has to return the money.

This is completely unprofessional.

Im renting deck in Rg14sa reading I have aggerament to pay monthly I ask about my bill I been told you not in system! Today I receive 6 months bill and new agreement !
When I ask they said sorry is bill error they should bill you before now I can't afford to pay it all the bill, when I ask for help I been told pay it as soon possible or lave,
I do have all email send between my and the centre

Hi Regus,

I bought your virtual office Services in 23rd March 2017. While registering I told your agent that I want my company Title on it that will come later after address I will file LLC and all. So he said yes I will update I asked it will cost he said no and he gave a TBD as Title (i think this show we will update later company title). Now what happen. I paid First Invoice without Title I have no issue on that.
But the issue is now May invoice, June Invoice and July Invoice aslo showing same TBD / No company Title.
I talked with many people your customer Service agents they are not finding my account saying your account is locked.
I am frustrated contacting you.
I have complaint that I want all unpaid invoices (may, june, july) with my company Title " Royal Solution LLC".

Please Response as soon as possible

Account # 8188542
Muhammad Ahmed

It is my unfortunate responsibility to call your attention to the unsanitary conditions at Regus building located at 1 Furzeground Way in Stockley Park. The problem has been persisting ever since we moved into this building several months ago and sadly it is an ongoing issue.
There are 4 ladies’ and 4 men’s toilet cubicles on the Ground Floor for 148 GF-based clients plus their visitors, staff etc yet there is no daytime cleaner. For quite some time one of the men’s toilet cubicles closest to reception has been locked off from use. It has been clogged and kept overflowing so we have been down to just 3.
One of my colleagues has recently been placed in the horribly embarrassing situation of having used the only available toilet only to find that despite it being early on Monday morning that there was not toilet tissue available. This is a totally unacceptable situation and follows on from our numerous previous complaints about the disgusting condition of the toilets (on which I have heard nothing incidentally). The art of proper restroom cleaning also includes having enough soap in your dispensers which sometimes are empty for whole days. This is absolutely intolerable especially considering that also the café staff use these toilets and do not wear gloves for food prep/serving.
The Regus suite is good in so many ways, but you are totally ruining your image through poor management of the toilets. It is a topic of uneasy discussion in our office and therefore surely so in other organization too.
This is a question of basic hygiene and decency and I will not let it rest until the provision of clean toilets with toilet tissue and soap available has been secured.
Please can I ask that you bring this horribly poor level of service to your senior management’s attention and find a solution?
If it involves extra costs for a proper more regular cleaning service, then I am sure that most of your civilized clients will be fine with that.
I will await your feedback.

I have been out of the office since April 15...They are still charging my card... I need the legal departments telephone number as soon as possible... I will be requesting a full refund plus damages for all the financial issues that this is causing and lack of or professionalism.. I have called and talked and emailed. I have no other choice but to resolve this master in court.
The rent was 900 but they charge over 1100 monthly for the last 6 months... I have spoke with three people concerning this master... I have numerous request to cancel.. no one knows anything but to draft payment...

[protected]
Tameshia Hasten

Good day

I went into a contract with Regus Pretoria, South Africa on 06 Feb 2016 (Confirmation Number: [removed]) to rent a small office. I dealt directly with a Ms. Regional Manager who is the manager for the area, [email removed] . She showed me the contract and explained all the requirements and services. I was pleased as the rental was indicated to be R3380, 00 per month with a once off signage fee of R250, 00. I was happy to pay this to make use of the office.

It has come to light that the rental of the office of R3380, 00 is excluding VAT and the the R250, 00 is a recurring cost. This was never explained to me nor indicated in the contract i signed. I have emailed Regional Manager to offer an explanation with no further communication from her. I tried to ask when does rental include VAT as this is the first time I have ever heard of it. I don't have an issue with paying the require taxes but this was not explained to me upfront when I initially signed the contract. My total rental is now R4366, 00 a month, quiet a bit from the initial contact. In terms of the National Consumer Council all conditions have to be explained to the consumer before the contact is signed, and this case it was not.

Because of this dishonesty I would like to cancel my relationship with Regus with immediate effect, however I was told that I cannot break the contract. I would like Regus head office to grant this for me as I was mislead from the start.

Regards
[name removed]
[email removed]
[phone removed]

The service I have received from Regus UK is non-existent. This is not an exaggeration, as nothing happens, absolutely nothing. When you want something fixed they will ignore you, or pass you on to another department. I have lost count how many different people I have been passed to who never deal with the issues.

After time this becomes so detrimental, and so infuriating, that you feel demoralised and that there is no escape from a horrendous company. I say no escape, because they make it hard to leave the contract the sign you up for.

I would like to setup a victim supports group for those that feel they have been abused by Regus UK.

The only way we can fight back is as a group. Our voice will be louder this way, and perhaps we can find ways to get justice for the time, money, and energy we've lost with this horrific company

Please post here if you would like to join a group for those who want justice against the horrors they have endured with Regus UK.

All content is IMHO

I believe I am in a good position to understand the total demise of Regus, and how they now have the worst customer service of any company in the world.

I have been a client of Regus for almost a decade, and have used their services around the world. I have also used many other office companies, internationally. Regus is truly the worst.

The lack of client service, and total incompetence of the staff within the Southampton region, is beyond all comprehension and logic. They have actively worked to force me into wanting to end my contract, with immediate effect this year, after many years of using them.

I am reluctant to do so, as for me it is a hassle having to change provider. However, the service is SO SO terrible, that I just can not cope with their horrendous (lack of) customer service

Even the most basic things, like trying to obtain account information, or pay bills is impossible. They ignore you, provide false information, lie about refunds, and pass you onto different departments.

I was told the billing issues that Regus had created had been resolved. However, because one department didn't communicate with another, they started sending me threatening and harassing emails. This continued for 6 months.

I pleaded with Regus for 6 months to stop harassing me and fix their mistakes, but they ignored me. I even went through a formal complaints procedure with their customer service, but they ignored me.

In previous years I had a contact at Regus who was helpful and fixed all issues and ensured I enjoyed my Regus experience. In the past year the complete opposite is true and I feel abused, harassed, and angry at the hell they have put me through. I can't wait till my contract ends.

PLEASE NOTE
I am a long term client of Regus, who wanted to use their service, and wanted to actually upgrade my services. I paid all my bills, and was their perfect client. HOWEVER, THEIR HORRENDOUS CUSTOMER SERVICE IN SOUTHAMPTON REGION HAS FORCED ME TO END MY CONTRACT WITH IMMEDIATE EFFECT

I took a lease with them for over two years and when my lease expired they continued to bill me for the rental despite my request not to renew the lease.
Despite repeated emails and their commitment in writing to reverse the charge, they are not doing it and just mentioning they will do it soon. This "lie" has been going on for months and I have been billed over $1000 in an illicit manner.
Their business is located at 2001, Route 46, Suite 310 Parsippany NJ 07054

Thanks
Shashi Prakash
[protected])
[protected]@netserpents.com
Chief Executive
Net Serpents LLC
200 Lanidex Plaza
Floor 1
Parsippany NJ 07054

signed up with Regus Bedfordview to rent an office in January 2017 and February 2017 in December 2016. Due to other business commitments I was unable to utilise the offices. I only used the office once in January 2017 and could not use the office in February 2017. I asked Nolene on the 9th of January 2017 if I can cancel the February contract as I will not be able to use the office. Her response was no it is a legal document. I then emailed Joanne Bushell the managing director on the 27th of January 2017 asking if I can cancel my contract as I did not want to pay over R5 000 for an office i am not using. I only received a phone call over a week later from Lorna Sholamey, who said she cannot help me and they dont allow you to cancel the contract. That is rediculous, I dont mind paying cancellation fees but why must I pay full rent for offices I have not used. Lorna said she will maybe see if she can reduce the fee for me but I still have not heard anything 2 weeks later. I have received a final demand from Regus saying they will hand me over. AND they have added over R2 000 extra for exit fees. I was told from Noleen when I signed up I wont be charged for this as it is a month to month rental. I have emailed Noleen, Joy and Lorna asking to reverse this but no reponse to date. It is rediculous that you must pay for the full rental if you not using the offices and get charged extra for exit fees.

I have been using their (Regus) service for over 6 months, and almost from the start there were problems. They promised that they will give 20 MBPS internet connection but I haven’t get the speed ever. Even most of the times their internet speed was in KBPS which was slower than 2G Internet connection. A Fraud Racket, siphon money and shut that's their business! Services Offered are Pathetic and Charges are 10 Time of a 7 Star Hotel.

I have been using their service for over 3 months, and almost from the start there were problems - their call centre staff were missing calls, also weren't taking details from the callers, who are my important business clients. This has led to me having to rush things through the last minute, and in a case, a client cancelling a contract with me due to Regus not relaying the message to me promptly.

I emailed them straight away with the issue, giving them all the details and reiterating the basic service levels I should expect. They didn't get back to me at all after a week. Then I phoned, and emailed, and when I called I am asked to call back because the manager was not there, and for emails, still no reply.

I had to resort to a different way of keeping in touch with my client (basically not using Regus at all, despite still paying the fee) because their service was SOOO rubbish.

And a month before the end of my service agreement, I raised the issue again and said OI wouldn't wish to continue with the contract, they simply told me that I was not allowed to, because they had auto-renewed it for 3 months! Without my permission and still no response at all to my original complaint!

I called at least 5 times, and again, every time I called I was told that no one was there to answer my query. I then finally talked to the so-called area manager, who said I had to wait 2 days before an answer, which of course I didn't get at all one way or the other (and it had been over 2 weeks).

Also not to mention that they over charged me every month by 10-15%. I wouldn't have found out had I not looked at my bill 3 months into the contract. I called them several times and still they didn't get back as to any refund at all.

To sum up, if you DON'T CARE ABOUT SPENDING MONEY ON A ABSOLUTELY RUBBISH COMPANY, then go ahead. I would strongly suggest looking at other providers (which in my experience provide far better service then Regus and does not cost you a load of money or headache).

Refusing to give deposit back . They say there was a shortfall in our payments. However they have sent me details of payments received from us that do not match payments we have sent. I left the office in January 19th 2016.

They have not refunded my deposit as of August. There has been no arguement except they say I missed some payments.

I had to ask them to send me a statement of payments to sort this out. They sent one : it was incorrect. They sent just now - it was also wrong.

How come they cannot add up? Why is it the if I with hold payment from them they kick me out of the office. Yet if they with hold payment from me (for 6 months) I do not even qualify to speak to a manager (I asked they refused every time).

I have rented for the Regus Complex, Hidden River Parkway, Tampa, FL for 2 years. We have to be the easiest renters on the planet. We've never used the 2 day a month office space, and we only physically go by every 4-6 months. Late year, the office changed it's phone system. As a result, all of the company specific greetings were deleted - not moved to the new system - they were deleted. The clients weren't told - we had to discover it when we called our own office number (how often do you call your receptionist?). We were told it was an oversight by Regus. To date, we've been unsuccessful in getting those company greetings replaced; when we speak to the front desk, we get arrogant, condescending receptionists (both male and female). The last two times we've called, we were "cut off" after 15 mins on hold and had to call in again. When asking the receptionist (Heather) how we can check our voice mail with the next system - she was clueless (how much more fundamental of a question can you ask?). Then she hung up on us. When we called back, she wanted to explain/justify why she and the office were so incompetent. Understand, we had asked for nothing more from Regus than to answer our phone with our company greeting and for information on how to access our messages. That's it. After the first incident, I spoke to the regional manager, Chris Donahue, who assured me the issues were an anomaly. After another instance of incompetence today, I'm moving our business to a Regus' competitor down the street. Again, in two years we've been in the actual office 4-5 times - only to check in. Regus was making easy money off us - doing absolutely nothing but answer our phone for $225 a month. That simple task exceeded their ability. To be clear, this is not a new issue – the first nine months of our relationship with Regus I had to spend 20 mins each month talking to the office manager because she couldn’t get the automatic billing setup correctly. It’s the 21st Century and Regus can’t figure automatic payments? Two years of apathy and incompetence - we're done with Regus. And if you have any desire whatsoever to make a positive, professional impression on your clients who are calling "your office", you would be foolish to select Regus. If in doubt, try and find a portal in which to complain to the Regus Corporate level - it doesn't exist. Complaints are funneled right back to the poor performers who are catalyzing the complaints. You should properly interpret that as the Regus leadership is deliberately remaining ignorant. They too big to care about their clients - and we're gone..

I have reached out to Regus Uxbridge office in England on the 22nd April and have told the area manager, the sales manager and the director of Hillingdon that I have been a victim of fraud to open a business franchise and have been made aware on the 22nd April and this is when I informed Regus and have had emails back and fourth all they care about is there 12 months rent for the office. I have clearly explained in the email and all they keep doing is passing me from person and threatening me credit control and debt collectors. I paid for 3 months office upfront my office went live 1st April my contract started for 12 months and I have said the 3 months rent I have paid they can take not a problem but i need to be realeased of their 12 month contract which was taken against the company which was limited but they dont seem to care and enforcing me to pay all the monies I have lost over £15000.00 due to this business fraud and am taking legal action against the scam franchise company but regus have been very unprofessional in this matter here is email from both the are director and General director too.

Hi Andrew,

I reached out to yourself due to your area manager not understanding the situation after speaking to the Uxbridge office on the phone on the 22nd April,

I have been trying to resolve this matter since then again I bought a franchise and had every intention of running a business and a office for 12 months but when I went to my training it came to light from 18th April that the Franchise owner is in dispute with his past company and the Franchise he has sold to me is under misrepresentation I have lost out on £15, 000.00 so far and all my savings are gone due to this.

The limited company my homecare which was opened against the Regus address no longer exists.

I am taking the Franchise seller to court to obtain my monies back again I must stress there is no business no assets nothing due to this being a fraud from the Franchise company, I have been in touch with various organisation where his business was advertised and in the process of legal proceedings against his organisation.

I am asking for your help in this matter to look into this and see how we can resolve this matter and Regus Uxbridge can rent the office out and not lose out on any further monies as Keith the sales agent who sold this to me at the time said there were over 5 parties interested in this office.

You are the Area Director above Laura I have come to you again due to Lauras response of credit control team again please see email below.

Please let me know who besides Laura can deal with this as her approach is very unprofessional you are a huge company and can rent this office out what is the procedure of reporting that the business which is a limited company has closed down and never really started.

thanks

Ani

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Laura Embleton (Laura.[protected]@regus.com)

Add to contacts

13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]

Regus Agreement
Actions
Andrew Halford

Add to contacts

13:39

To: ani syed, Asif Ismail

Andrew.[protected]@regus.com

Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]
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Laura Embleton (Laura.[protected]@regus.com)

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13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]

Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]

Regus Agreement
Actions
ani syed 22:10
To: Andrew Halford, asif.[protected]@regus.com

Hi Andrew,

I am a victim of business fraud and this is what I have tried to explain to your Uxbridge team and yourself and all they seem to care about is their rent. This has been reported to the police too and I am taking legal action too. Again My homecare does not exist and this office was taken against this business details how can you hold me liable for rent when I myself am the victim.

There must be Regus policies that look into situations as such as mine.

I look forward to a positive response or if there is a different department or person I need to deal with please make me aware as Laura is very unprofessional and doesn't understand the matter at hand.

thanks
ani
Actions
ani syed 18:33
To: Andrew Halford, asif.[protected]@regus.com

Hi Andrew,

I reached out to yourself due to your area manager not understanding the situation after speaking to the Uxbridge office on the phone on the 22nd April,

I have been trying to resolve this matter since then again I bought a franchise and had every intention of running a business and a office for 12 months but when I went to my training it came to light from 18th April that the Franchise owner is in dispute with his past company and the Franchise he has sold to me is under misrepresentation I have lost out on £15, 000.00 so far and all my savings are gone due to this.

The limited company my homecare which was opened against the Regus address no longer exists.

I am taking the Franchise seller to court to obtain my monies back again I must stress there is no business no assets nothing due to this being a fraud from the Franchise company, I have been in touch with various organisation where his business was advertised and in the process of legal proceedings against his organisation.

I am asking for your help in this matter to look into this and see how we can resolve this matter and Regus Uxbridge can rent the office out and not lose out on any further monies as Keith the sales agent who sold this to me at the time said there were over 5 parties interested in this office.

You are the Area Director above Laura I have come to you again due to Lauras response of credit control team again please see email below.

Please let me know who besides Laura can deal with this as her approach is very unprofessional you are a huge company and can rent this office out what is the procedure of reporting that the business which is a limited company has closed down and never really started.

thanks

Ani

Actions
Laura Embleton (Laura.[protected]@regus.com)

Add to contacts

13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]

Regus Agreement
Actions
Andrew Halford

Add to contacts

13:39

To: ani syed, Asif Ismail

Andrew.[protected]@regus.com

Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]
Actions
Laura Embleton (Laura.[protected]@regus.com)

Add to contacts

13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]
Actions
Andrew Halford Add to contacts 13:39
To: ani.[protected]@hotmail.com, Asif.[protected]@regus.com
Andrew.[protected]@regus.com
Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]
Laura Embleton (Laura.[protected]@regus.com) Add to contacts 13:32
Dear Ani, I hope you are well. Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with
Laura.[protected]@regus.com
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ani syed 06/06/2016
To: andrew.[protected]@regus.com, asif.[protected]@regus.com

Hi Andrew and Asif,

I sent the below emails on the 1st June, 31st May and 25th May and I have not response or an acknowledgement of any sort please can you acknowledge this and we can resolve this amicably too.

Look forward to a response and resolving this matter immediately too.

best
Ani Syed

Our business has used Regus as a virtual office for over a year and in December 2015 were sent an invoice for more than double the usual amount. After repeated attempts to find out why, no response was given.
In March I eventually called the office and spoke with Jessica Ludeke and she couldn't find why the charge was so high and promised to reverse it. Minutes later I received another e-mail from Houston Willowbook to demand the outstanding amount but upon further query she said it was a system error and she would update the system.
At the end of March I was collecting my mail at the office, and enquired as to what the terms of my contract were - could I cancel now and she said the cancellation was normally 3 months notice but because of the lack of service issues I had experienced it would be fine to cancel now. I asked how much I owed to which she looked it up and said there would be no further bill.
On the 12th of April I was e-mailed from Nationwide recovery systems billing me #338.46 - with no detail given. Just an amount. After repeated emails to Willowbrook office and NRS, for a statement or details of billing I received a statement last week and my balance was zero. There were some maintenance fees/credits amounting to $60.46.
On the 2nd of June I received another mail from NRS now explaining that I owe for 6 months of the remaining contract.
I find this to be totally unethical - I tried calling REGUS customer call centre but they just transferred me to some dead end service in London.
I would like a meeting with a representative of Regus to discuss all the matters above. They have never requested any of the fees above and repeatedly ignore my mails yet can hand me over to a collection agency.