Regus
reviews and complaints

I have been a loyal customer of Regus for the past 2years. I even considered adding a second location and referred friends to Regus.

On 1/9/21 I put in my notice that I didn't want to renew my agreement to the center my office was located at by email. I received a response from them to go online and terminate my agreement. I logged on and clicked the option to terminate my current agreement ending on 3/31/21. I did this thinking my agreement was terminated for the months that followed as it showed I had endedy agreement. I was preparing to vacate the office when I realized my card has been charged for April 2021. I called the main number to let them know about this error when I was told that I didn't terminate my agreement on time, by 12/31/20 so it auto renewed for another 2 years! I logged on and do not see the agreement they are referring to only the agreement that I terminated and it shows it as ending on 3/31/21. This is very misleading. I email the center again and was told to just log on and end my agreement.

Im getting mixed responses from the center to the main phone number to online. At this point these practices seem confusing and deceptive.

I stopped using services of Regus on January 8, 2021 being your "customer" for one week. I stop it because the COVID-19 situation and my age -I am over 65, practically retired. I never used any of the Regus services. I closed account under the guidance of Customer Service Rep. But in reality it was never closed. Account is [protected], location CA, San Diego - Cush Plaza (1890). Please see attached. Thank you.

Due to covid, our office was unable to open a new location in Texas after requesting a 6 month lease. Additionally, we were close for 2 1/2 months reopening 3 weeks ago. We suffered financially. Now, I am being advised that my lease auto renewed and we're being charged late fees. We are requested a waiver of the late fees and The additional months charged. We NEVER utilized the space.

Regus exploits people out of thousands of dollars and the BBB knows it

Hello John,

Your review of Regus Management Network (Ref# 119133) has been approved and will be posted within 24hrs.

If you have any questions, please feel free to contact us.

Thank you.

BBB Serving North Central Texas

1601 Elm Street, Ste 1600

Dallas, TX 75201

Tel: [protected]

Fax: [protected]

Manage Email Settings

© 2021 and

Sandra Melody
Does not care total scam! beware of Melody

Terrible! I am taking legal action against Regus. The sales representative shared false information and customer service takes weeks to answer (if you get any answer at all).

It took multiple emails over a course of MONTHS just to get a copy of my terms of service. I was ignored and finally sent screenshots of a checkout page in lieu of the agreement.

I finally got a phone number to call to terminate my membership and "the call can not be completed". I will also be filing a complaint with the NC Attorney General and reporting additional charges as fraudulent to my bank.

Regus Invoice Number 3454/5364

I would like to make a serious complaint about the fee and charges for my use of the meeting room today.

This is a horrible rip off.

The meeting room rate is around $30 per hour, in which I think it makes sense.

We couldn't finish the meeting by 5pm and the receptionist said there will be a surcharge to extend the hours; she didn't show me how much it will be and I thought it will be roughly around $30 per hour plus administration fee.

I ended up being charged $497.64, for a small meeting room in Crows Nest from 3pm to 8pm; even my business partners were shocked when we left.

I looked at the bill and it was $59 for the first 2 hours from 3-5pm; $59 per hour after 5pm for the room and $72 per hour for administration fee; it is $131 per hour! If she could kindly advise me the charges, we would have left immediately. This is not very transparent and in fact very misleading.

This is a very shocking experience. Will never use this office again.

We transferred our account from NJ to Brookline, MA. It took Regus several months to adjust the billing. As the result, even though we have been charged and paid for the NJ office, we also got charged for the MA location, in effect double-charged. We promptly brought this up to Regus attention. Regus took some time to resolve this and did not advise us on what to do. We did not pay the wrong invoice and Regus charged a late fee. Since then, we've been diligently paying our monthly charge, but the late fees keep accumulating.
The local and regional office representatives are saying they are trying to remove the late fees as it clearly was not our fault, but they are getting a response that it's out of policy. Anyone have yet to explain what type of policy is this to charge late fees for the Regus mistake. Have yet to find a way to contact management.

Account # 6510545: Dr. David P Suchard, MD
I called customer service and requested this account terminated, I completed that task however the account will stay open until December 2021. This "Virtual Office" has never been used. Mail service has not been used, nor has any other services. Dr. Suchard just made a payment of $1016.70 for no reason. It would be fair to at least have the late fee returned to Dr. Suchard. He has NOT used the services. Dr. Suchard leases his own office in Santa Rosa I would like this account terminated as of December 2020.
I did not receive a renewal notice, I have checked my e-mail and trash, and spam, customer service said that it was sent. I also requested a copy of the original contract and customer service said it was unavailable. I have never heard of this happening.
Please terminate this account immediately and credit any further charges. I have read several reviews and frankly they are not very impressive. This is not the first time Regus has done this to customers. I look forward to the termination e-mail for December 2020 and the credit for any invoices that have occurred.
Lynne Candelario
Office Manager, Dr. David Suchard
[protected]

We had an active rental agreement with Regus Delta, Bangalore, India, till end of Feb'2021. Regus wrongly charged indexation charges for Feb'2021 invoice considering auto-renewal from beginning of Feb'2021. We had raised this with Regus in several forums & Regus refuses to remove wrong charges despite numerous requests! Kindly help to resolve this

--Shyam

My 12 month agreement ended March 2020. It auto renewed without notification from Regus and I called April 2020 to see if there is a way to cancel it due to pandemic. They said they cannot do anything about it. they gave me two options of discounts to help with the cost and I responded for the Offer 2:
• 100% credit of your monthly Membership fee for April
• Extend your existing term for an additional 3 months at the same price

So I basically had to pay 12 months of membership for space I cannot use due to pandemic. I never got notification for the first renewal. So this month, when I logged into my account in my app, it says that it auto renewed again already in February 4. I tried to cancel it in the app but says it won't be canceled until March 2022. I called the account help desk and the person I talked to said that she will ask approval from her manager to terminate it since it doesn't technically start til next month. The person emailed me this morning saying that I will have to talk to t he sales person in the local office for my agreement to be changed to a short term instead. I called that person in the local Regus office but he said he doesn't have capability to do it and that I have to call the account help desk again since they are the one who can make the change. I called the account help desk again and the person said he cannot do it either. I was passed to 4 more people after that and no one can do anything. One person keep saying that I got emails of the renewal. This is false, I never got any notification and all I get from Regus is notification of invoice and when I pay it. For a pandemic like this, you would think that a company like this will be willing to help you make adjustments for memberships/working space you cannot use. People cannot afford to pay a whole year for something they cannot use.

Hello,
I need to bring in to your attention that I had signed a co-working space with Regus Bangalore in August 2019 for my one man startup. However, it wasn't a financially viable proposition for me, so on January 5th 2020, I requested the customer service representative to help me come out of the arrangement. Again on 15th January 2020, I followed up but without any resolution. I was traveling to USA to scout out for opportunities but nothing worked for me. I sent in a formal notice of termination of contract as it was financially not possible for me to carry on. I received the acceptance of the same termination immediately but the date of termination was mentioned as end of the original contract. I had already paid up till March - April 2020 besides 2 months security deposit. I have received a message yesterday regarding debt recovery from an agent, which is quite unprofessional as Regus fails to accept the situation of a one man startup. I am writing to you with a request to help me sort this out amicably, as I can't be coerced to pay up for the period, I didn't use the facility and a formal notice of termination was also served. Sateesh Chandra, [protected]@verityscale.com, Bangalore, India

I had just found the co working space and was excited at marketing my business when the whole of the UK was placed on full lockdown.

Whilst away from the office the management team decided to make changes to the co working office.

In doing so management without contacting me and without my consent disposed of 25 years of business paperwork which consisted of research, work books and confidential client information from my locked under the desk cabinet.

Management admitted straight away that they had made the mistake of disposing of my 25 years of paperwork and destroying my business but then turned it on me stating that I should have been insured.

I wrote various letters to both the manager of Kingwilliam Street and his line manager.

I have spoken to accounts team and asked for the overall line manager, they refused me that information, I asked for their complaints procedures and have been ignored, in fact after destroying my business they were then trying to chase me for money for rent.

They have blatantly destroyed my business and have shown disregards to their actions in doing so.

I believe the CEO of Regus, IWG and other board members should be totally embarrassed about how un professional their staff have been.

I want someone to contact me to discuss my desired outcome for destroying my business.

Good day,
My name is Hiba Ibrahim and I am the Managing Director of Luster for Marketing solutions based in Jordan Amman, and I am a Tenant in Al Gardens Building Account number [protected]
honestly, one of the things that I truly regret is being a tenant at Regus, the main reason I rented an office is because of the services and facilitations they should have provided and they claim they give and the most important service for me is the licensing I get to proceed with my work
It has been two months now and nothing has been done the license is not out, I have lost 3 tenders because of this which is worth above 50k, I am not able to proceed with the invoicing for the same reason as taxation department request the license and not able to move even forward with my employees and their social security for the same reason
I have sent several emails to the country manager, no response all I hear that your lawyers are asking for extra few days to handle and nothing is happening
This is way very frustrating and above all, I have received an email today to pay for the coming month! So sorry but does that makes sense, and the secretary told me that those things are separate really harming my business for false commitment is ok and separate from me paying the rest
I am contacting you here and I am expecting a solution as long jordan team is not cooperative and not professional at all
I will give extra 48 hours for someone to handle my problem properly and reach out professionally with the right way of handling a crisis or I will go to court with my case and will ask my lawyers to handle this officially and not in a good term as we have been doing for the past two months

I leased a shared office space at 6th and Main in Portland, Oregon for a 1-month agreement from 7/1/2020 - 7/31/2020. I then entered into a month-to-month agreement for 8/1/2020 - 8/31/2020 and 9/1/2020 - 9/30/2020, with each agreement having a separate contract. I moved out of my shared office space on 9/30/2020 as per my agreement. On 10/23/2020, my credit card was automatically charged without my authorization for the amount of $589.15. This equates to 2 additional months of rent for 10/1/2020 - 10/31/2020 and 11/1/2020 - 11/30/2020. I assumed that this was in error and contacted my property manager at 6th and Main, who confirmed that my lease had ended on 9/30/2020 and provided documentation to support that. I then contacted Regus Customer Service to correct the billing error and was asked to provide a copy of my contract, which I did. Despite this, the billing error was never corrected. I have since called Customer Service 10+ times, have not been able to speak to an agent, am on hold an average of 1.5 hours per call, sometimes have the option to request a callback due to high call volume but do not receive a callback. I have sent multiple emails asking for help with this issue, and have provided the copy of my contract as supporting documentation, but either do not receive a response to my email, or receive a response stating that I owe payment for October and November 2020 without explanation. I ended my lease on 9/30/2020, moved out of the space, and was assessed an end of lease cleaning fee at that time as well. I also requested return of my retainer (equivalent of 1-month's rent) at the time of my lease's end on 9/30/2020, but Regus is withholding this as well. I am now receiving threatening emails from Regus stating that my overdue payment will be sent to a collection agency and an attorney.

Fraudulent refusal to terminate contracts as agreed on multiple attempts with documentation and proof.

My account is 8706991.
I was at the Winston Park, Oakville, Ontario, location frpm January 2018 to June 30 2020. Earlier I was at the Regus Toronto Airport location for 5 years plus.
My deposit for my office has still not been refunded to me. I keep checking at the centre and Donna says she cannot help in this regard and asks me to call the Help desk. I am on the phone waiting several times for half an hour and no one is picking up. This is ridiculous. I will like to complain this to the Consumer and Corporate affairs and file a complaint to the small claims court. I never expected that I will have such a treatment from a company like regus. Hope someone will look at this complaint and get back to me.

Raman Ayyar
Chartered Accountant
Raman.[protected]@Gmail.com

Dear Regus Representatives,

My name is Hanna from Hyundai E&C, we are leasing on co-working space from Regus in Melinh Point Tower, 02 Ngo Duc Ke Street, D1, HCMC, Vietnam. I have been suffered very bad service and attitude from Regus staff of working with clients which is me and my company.

Regus Vietnam claims that they did not provide parking slots for clients, it is just added service, not needed service as Regus Head Office intention. However, I have seen and believed that every office providers in over the world who will do leasing business, will also provide parking service.

And if I know that Regus Vietnam cannot provide me parking service, and every day I have to look around 30 minutes to find a space for parking. I will never persuade my company to lease from Regus.

Secondly, I was locked down in Regus office a few days ago because of technical errors happen on Regus front door. Within 30 minutes, I try to contact with Regus Vietnam person in charge to ask for help. But there is no Regus staff appear. And I have evident for that. The one I call (regus staff) even hang up the phone but not let me describe the situation. It would very unsafety for all of people when there is another emergency case happens such as earthquake and fire.

I complaints thing to Regus Vietnam, and they reply by email that I am bothering them.

I have evident for everything I report.

This is totally lacking responsibility and professional manner. I am asking Regus Vietnam to have a talk with Regus Head office and they refused.

I intend to cancel the contract with Regus Vietnam, but before that I want to report the situation to Regus Head office. And I want to ask whether it is Regus intention to do business in Vietnam