The complaint has been investigated and
resolved to the customer's satisfactionResolved RefurbDepot.com — Online scam
resolved to the customer's satisfaction
I purchased a television online as a xmas gift mid December. I received the item just prior to 12/25 only to find the wrong item had been shipped, a lesser quality and size television. I returned the television and two weeks later received the correct item however it didn't work. no picture nor sound. I shipped this item back and incurred a $45 shipping expense to do so. The slow, lazy customer service attendant advised to fax a receipt for shipping reimbursement. Again two weeks later received another item that was smashed down one side. For the third time I returned the item however requested they pick up at their expense and requested a refund. I was advised again by their customer service there would be a 15% restocking fee and no shipping reimbursement. They apparently had run out of this item and could no longer fulfill my order.
I received nothing but defective merchandise from this company and inconvenience for a period of two months.
I would recommend NEVER considering purchasing from this company.