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1.7 23 Reviews

ReelHD.com Complaints Summary

4 Resolved
19 Unresolved
Our verdict: With ReelHD.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ReelHD.com reviews & complaints 23

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Newest ReelHD.com reviews & complaints

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V
8:26 am EDT

ReelHD.com Unauthorized charges

I sent an email to reel hd to cancel my membership. Few days I recieved an email from them, saying that they already remove my information from their database and rest assured that they will not take anymore from my bank account. They said that the refund will take 1-10 business days. Today is the 10th day and im not yet recieving any refund.

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11:06 am EST

ReelHD.com cancelation and debit charges

I signed up a while back before realizing quickly how crap this site was. I tried canceling after it charged me the first time after the free trial, but the stupid site told me that it "didn't have my card info" if that's the case, then how the [censored] am I getting charged?! I tried calling multiple times, but you [censored]s won't answer your damn phones!

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3:14 am EST
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ReelHD.com unauthorized credit card charges

I have cancelled my membership multiple times. However, my credit card continuously keeps on getting debited for for US$34.95 for no reason. This is quite agonising and can be construed as cheating. Kindly look into the matter and correct the situation. Also ensure that the debited amount for the last 2 months is refunded at the earliest. Am unable to reach you on your website as well. Further the voice mail on your website states that there are no card details available, but yet the card is getting debited every month. Not to mention, none of your customer service representatives are available to redress the grievance.

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7:53 pm EDT
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ReelHD.com movies and shows free trial

money removed from my Eco Visa on Oct.20th 2018 $53.52
also $1.25 total = $54.77

I replied to a free trial of your products, FREE TRIAL...You need to reverse these charges immediately, before I have you disputed by my Banking Institution. I have encountered other scams before, but I have to say you are unique in your attempts to defraud me. You must have this money returned to my account by the end of this
month, or I will approach my Bank and start proceedings...saving all docs regarding this transaction...
Do the right thing and return my money. NOW.

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Update by yolanda m decorte
Oct 30, 2018 7:58 pm EDT

Put another log on the fire folks...I'm trying to get back funds they automatically extracted from my Visa card, Oct.5th and Oct.19 for a FREE TRIAL. Yep...now we go to better business bureau and any other institutions that will list these characters...Do they work for DJT? They must, they have no conscience...Boo on You Grinches...the law of Karma will be coming for you...

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S
10:13 am EDT

ReelHD.com free trial not real

They charge 32€ for nothing and I tried to contact them and asked for a refund but they never answer.
I's a fraudulent site. Be careful!
They said that a film was in its rental services so I proceeded to register for the free period but the film was not there and I cancelled my account. After 7 days a word from my bank advice me that I have a charge for this service. I contacted my bank and the weren't able to solve anything. An order to refund from reel is needed so ... I lost my money.

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11:20 pm EDT
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ReelHD.com free trial

I had signed up for the free trial in April 2018. I got charged in May 2018 for USD 34.95 post the free trial period. Subsequent to the same, I had cancelled my account in May 2018. Again I got charged in June 2018. I again cancelled my account in June 2018 but then I am again charged in July 2018.

Please investigate the matter and arrange for a refund for the months of June & July 2018 to my credit card. I have again cancelled the membership today and I hope I do not get further charged again.

I would instruct you to kindly cancel my subscription and delete my account from your records.

Regards
Rahul Nayak

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3:27 pm EDT

ReelHD.com scam site

Cant cancel after just signing up thinking I was going to watch fifty shades freed. Needs cancelling before I take legal action against the company and against vimeo for allowing all these scam sites on. My personal details are on there, bank details, post code, name, everything, no way am I having someone scam my account, I have kids to provide for, also its illegal what you are doing.

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General Service
, US
Mar 21, 2018 5:32 pm EDT

Hi Sam.

Per your agreement, "TERM AND Termination : This Agreement will remain in full force and effect while you use the Services. You may terminate your membership to any Service at any time, for any reason, by following the instructions on your 'Account Settings' page or contacting customer service. ReelHD can suspend or terminate your access to the ReelHD Applications or Services, in whole or in part, at any time, immediately and without notice. All terms that by their nature may survive termination of this Agreement shall be deemed to survive such termination."

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A
12:16 pm EST

ReelHD.com cancel membership

hello
cant cancel my account at all i tried its says {"redirect":"cancelOffer"}
its 5 days free start from today its not over yet so help me how to cancel
there is personal infos my card numbers so pls tell me what to do helpless contact me asap i dont know much about this site i sent them messege about cancel account, not answering back
email me ayaan.[protected]@hotmail.com

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S
3:50 am EST

ReelHD.com I didn't get refund amount yet

I already Give Request to Cancel my Membership, and i want Refund my Amount From 17-Jan, But still I didn't get Any Payment So kindly send Amount ..
They Said 10 Business Days to Refund But Still Not Get Any Notification from their side .. Please HelpmeOut

Ticket Confirmation#:[protected]
Account Summary:
Username: [protected]@gmail.com
Membership Type: 1 Month Membership after Trial
Signup Date: January 10, 2018
Cancellation Date: January 17, 2018

Should you have any additional questions or concerns, please do not hesitate to contact us.

In addition, we have refunded the following transactions:
---------------------------------
Refund Issued: $34.95
Refund Date: January 17, 2018
---------------------------------

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12:54 am EDT
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ReelHD.com unauthorized credit card charges

I had cancelled my account with Reelhd.com two weeks ago. But had notice that they had taken some money out of my credit card account. Was there a pacific deadline for me to cancell my account. And after they had taken that money it had put my credit card account in over draft. As reelhd is positioned in United Kingdom our currency in New Zealand is higher. All I want is my account canceelled and have whats owning refunded thank you.

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RominaMettini
, AR
Jul 05, 2018 10:18 pm EDT
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No puedo cancelar la suscripcion. Dice que la cuenta esta activa. Hoy mismo cometi el error de consignar datos de mi tarjeta de credito e ingresar. No quiero que se pasen los dias de prueba. Es una verguenza. Quiero que cancelen mi cuenta ya. Y que no se cobre ningun costo.

ComplaintsBoard
R
12:18 am EDT

ReelHD.com account is being charged again even though cancellation was made last 24 feb

My last cancellation approval reference:

Dear Rose,

Your Premium membership has been cancelled. Thank you for using ReelHD Premium. You will not be charged any additional ReelHD membership fees.

As requested, we have disabled your account information from our database.

Account Summary:
Username: [protected]@gmail.com
Membership Type: Premium 1 Month Membership After Trial
Signup Date: Feb. 19, 2017
Cancellation Date: Feb. 24, 2017
Status: Account Removed
In addition, we have refunded the following transactions:
Refund Issued: $39.95
Refund Date: February 24, 2017
Card Type: Visa
Bank Reference #: 6274c1dd-6e7b-447b-8973-1035b0d802f4
...

But, i was being charged for the same this month. Please totally remove my details from REEL HD and arrange for refund to my Malaysia credit card.

29-Mar-2017 27-Mar-2017 REELHD.COM/S 1-877-7996840GB 180.21

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F
5:40 am EST

ReelHD.com being charged and never authorized it

I am being charged from ur company every month I want a refund these charges are not authorized by me an I will b contacting the authorities to tell them about this I can b reached via phone at [protected] or via email [protected]@yahoo.com I never authorized a charge to b made by your company I want a full refund an to speak with someone as soon as humanly possible it has oversrafted my account an I'm not happy about this

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3:23 pm EDT
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ReelHD.com cargos no autorizados

En fecha 24 de mayo del 2016 entrè a la pàgina para ver las caracterìsticas del programa y me sugieren que estaba disponible una prueba gratuita por 7 dìas previo a dejar mis datos de la tarjeta de crèdito, confìe en que como no estaba comprando el producto sino verificando cual eran sus caracteriticas no llevarian a cabo la estafa que perpetuaron en mi perjuicio por tres cupònes de U$S 34.95 no usando el producto .Solo me llevò 10 minutos comprobar que funciones tenìa y cuando llega mi resumen de tarjeta me doy cuenta del robo que me habian hecho, no solo el cargo de un mes sino por tres meses consecutivos, a tal efecto tuve que hacer la denuncia en mi tarjeta con los inconvenientes que ello radica.Engañan a los usuarios con pruebas y cobran como si compraran el producto aunque se haya usado por 10 minutos.
NO COMPRE EL PROGRAMA ME ROBARON LOS DATOS DE LA TARJETA DEBEN DEVOLVERME EL IMPORTE COBRADO.

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K
11:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ReelHD.com scam trail - no refunds

These guys got over $150 dollars US out of me ON A FREE TRAIL where i did not even watch a single movie! the fee is about $35/month? for what? Yes I am at fault here for only scanning my visa bills, but DO NOT PUT IN ANY OF YOUR INFO. No refund, no customer service, the small print says this, AND they charge you to cancel! They must be put out of business.

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Caro72
Huntingfield, AU
Apr 27, 2012 11:03 am EDT
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I have no idea who these people are, but they have been taking $49.95 out of my credit card for the past four months!

I cannot find them on the internet. I have no connection to them, I don't know what they are selling and I certainly haven't bought anything from them

I have contacted my bank and they are dealing with it

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A
1:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ReelHD.com unauthorised fees

My complaint is the same as all the others. I signed up for 99c free trial for 5 days but when I went through the movies and programs I didn't know any of them. Within 5 mins I cancelled and received confirmation. I have since been charged twice. I know it isn't a lot of money but this is a scam and I told them so in no uncertain terms when I cancelled. If I am charged again I will hunt them and ruin their business.

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F
9:21 am EDT

ReelHD.com this site is a total scam

This site is a total scam, Firstly they charge during their free trial. Secondly, when you try to cancel online there is another fee to do it.I got charged around thirty bucks after the first five days. I didn't realize that so many of us could be duped but this is somewhat short of a scam/ponzi scheme its ridiculous. So basically i had to call and cancel on the phone but i was still getting charged. I notified my credit card company of the scam and they cut off the charges. total SCAM SCAM SCAM DON'T SIGN UP AT ALL. AND IF YOU DO BEWARE OF MULTIPLE CHARGES AND LOTS HEADACHES.

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7:58 am EDT
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ReelHD.com unauthorized withdrawal of funds

Reelhd/graboid is a total scam they hit me for 49.95 and i wasnt even aware that i had an account if you apply for the free trial your gonna get hit! Best advice report the incident and change your card # that way they cant keep hitting you for money.

Read full review of ReelHD.com and 1 comment
Update by erik d.
May 21, 2012 12:14 pm EDT

Obviously you can't read ### for brains.

Update by erik d.
May 21, 2012 12:00 pm EDT

Wow all people do on this thing is complain about the complaints.. terms and conditions do tell all but what happens when the company doesn't follow them if you review the other complaints this is standard ops

Update by erik d.
May 21, 2012 11:33 am EDT

No not right you ### scab you rag on people who voice there complaints stay off the line piss boy!

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elkungfu
Brownsville, US
Aug 07, 2012 1:26 pm EDT

Okay people, quit whining already! As Tom Cruise says, " Do the research" and I did. Out of six months of $39.95 coming out of my bank account since the beginning of this year. I got back 3 months of refund which is something that I would have never gotten back at all more or less. I called the number and the lady who answered was very nice and she told me that we were going to be recorded for quality reasons. She asked me questions, got all my history from since I join and never used the service cause I join Netflix, and hold and behold I just got my refund 2 days ago( 08/29/2012). So people, (help me help you!) On second thought here's the number, by the way her name was MELISSA --[protected]- or - support@reelhd.com -- GOOD LUCK TO ALL!

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I
9:14 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

ReelHD.com it's worst

Why they charges me.$39.95 dollars a month the thing is I did use that online movie never. We just use the trial. Why...?...?...?...?.?.?

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Idocare
Washington DC, US
Apr 25, 2012 9:56 am EDT

Because you didn't cancel. I'm very sorry

ComplaintsBoard
G
5:39 pm EST

ReelHD.com avoid at any cost guys

A load of [censored]! i noticed on my bank statement that i was charged €34.95 from this site fir 1 month membership! (after 5 day free trial) so said i may aswel get my moneys worth out of it before i cancel. went onto website just tO realise that i have NEVER heard of ANY of the movies listed on it, EVER! A money making racket. i reckon they get the rights to sell/ distribute the movies for free then fleece anyone who signs up. STAY AWAY!

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2:05 am EST
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ReelHD.com rs 1918.41 deducted from my account balance on the name of purchasing

my name is Amit kumar jha.my RS 1918.41 has been deducted from my account on 04 jan 12 at 2011.when i checked through bank than they told me it is showing purchasing.plz help me for returning my amount.on 21 dec RE 1 deducted.it happen two time.my contact no is [protected].plz help me for refund.i will be thankful to u.

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erik d.
erik d.
Barnstead, US
May 20, 2012 3:36 am EDT
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they never even accepted my card and lo and b ehold im getting chargedfifty dollaers a month these people are trash

Rip Off Buster
Rip Off Buster
, NZ
Apr 24, 2012 7:43 am EDT

You can no longer recover it my friend it's already in trhe hands of the the online thieves. The only thing you can do is advise your bank to cancel your account with ReelHD.com and its conduit Graboid video. just like myself, and others who had been swindled, just get rid of them and sites that require Credit card when you accept a free account trial.

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ReelHD.com contacts

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+1 (877) 799-6840

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