Redbubble
reviews and complaints

Hi there,

I have uploaded 13-14 amazing Designs within 8 days. On the 8th day, when I asked for the payment formalities, they informed me to wait for 5 business days and later in a couple of minutes they suspended my account.

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Redbubble offers a diverse range of products featuring unique artwork from independent artists. While some customers have praised the high-quality fabric and creative designs that make perfect gifts, others have faced issues like distorted graphics, delayed deliveries, and poor customer service. It seems like a hit-or-miss experience, so it's worth exploring cautiously to find those gems that truly resonate with you.

This isn't even a specific review for this order, I just saw an opportunity to review Redbubble and went for it. I never even review things but Redbubble's customer service is great so I wanted to say something about my positive experience.

Redbubble is fantastic. The products are always incredible quality - especially the stickers. Both production and shipping are fairly quick - the only time I had issue was during the holidays which is completely understandable. The products are a little more expensive than elsewhere but they are custom printed with amazing art so this is completely understandable and entirely worth it. They also give you lots of opportunity for sales and fantastic deals.

Once, I made an error and ordered the wrong size of something. It was entirely my fault, but they refunded me and let me buy the right size for no additional cost. It wasn't something I could return, but they still let me painlessly fix my error. It was fantastic customer service.

Anyway rant over, Redbubble is great.

What a burst of altruistic, shining, slap-in-your-face -creativity abounds at Redbubble. I don't know when my love affair started with Redbubble but it has blossomed ever since. This site is a great big cauldron of mystical, imaginative, and fresh but not excluding radically-challenging art. Below you will see the dress that was perfect for my book mobile. My a line skirts evoke conversations as I AM WEARING ART ON MY BODY. People can't look away. It is candy for their eyes during the time of the virus or not during the virus. They appeciate aesthetic objects and what better way to share than by wearing them! I have ordered around 20 facemasks. From Aretha Franklin to Smiley Lips, they always get a reaction. I love the Smiley Lips as it automatically makes people smile. I purchased some self-esteem posters that were really edgy for my alternative students. Please take 5 minutes to satisfy your inner soulfulness and check out this treasure trove of fertility when it comes to the imagination... all at one site!

As orders below have stated their customer service is atrocious. You can not call the company and the only way to speak with an employee is through email. Even then they give out misinformation and their responses are filled with basic grammatical errors. Professional? Not even close. I ordered my product on December 11th. Their policy states that any t shirts will be manufactured within 48 hours. Mine took 4 days. Redbubble then sent me an email saying the order had shipped on the 15th (Which is their holiday deadline) However since then the tracking has been stating "Ready for processing." It is the 24th of December, I have yet to receive my product even though Redbubble claims t-shirts arrive within 4 days. In case this term doesn't ring a bell it means the package is still on the warehouse floor. Any request of an employee to check the warehouse was denied and they claim the order will now arrive on the 28th, even though they claim they can not track it. PLEASE DO NOT ORDER FROM REDBUBBLE THEY WILL NOT GIVE YOU THE SERVICE YOU NEED OR THE PRODUCTS YOU PAY PREMIUM FOR.

I recently gained a little weight and I didn't like how my (size small) RedBubble tshirts were fitting so I ordered several size medium tshirts so that they would be a bit more loose. When I got them and tried them on I was very disappointed to find that they fit exactly the same as my old size small shirts. In general, I still love RedBubble and I will continue to order shirts, I'll just order a size large from now on (which is crazy because I only weigh 125 lbs). My reason for wanting to write this review is to point out to other shoppers that a size medium purchased a couple months ago is the exact same size as a size small purchased about a year ago.

Edit: Updating my rating to 5 stars. I'm completely blown away by the wonderful customer service of this company! This is the first time I've ever been unhappy with a redbubble product so I've never encountered the customer service up until now. I was contacted immediately about this and they have gone above and beyond to resolve the situation and make sure I leave a happy customer. (Which they certainly succeeded with that!)

I ordered from RedBubble a number of times and only had one bad experience.
I ordered a T-shirt that, at first, I thought was perfect. But when I received it, my graphics designer eye caught something on the right side. Apparently, when printed on the fabric, the printer forgot about half a centimeter, cutting the motif/drawing a bit short. I sent a picture, along with my finger on the marked space, asking for one where the printer didn't skip on the job, but it turned out that they ALL had this default.
They offered to give me my money back, but the t-shirt is so comfortable that I decided to keep it anyway. Still, they were very open with me.
Even when I forget to include coupons and promo-codes in the right space, they are always open to include it if you ask them too -- as long as it's right after you do your order, if not at the same time.
I would have given them 4.5 if I could (there is no such thing as perfection in this world in my book). The only thing is that I would love their search engine to be a tad more efficient; the last search results don't always match your query, and the simplest things don't always show up.

I ordered and promptly received two "tough" iPhone cases, and have been using them for more than six months. I am very happy with the quality. I have dropped my phone numerous times on very hard surfaces (like the road, for example), with no damage to the phone and only minor scratches and damage to the corner of the shell of the case. I was concerned that substances like bug spray might damage the shell, but it is truly impervious to everything that might ordinarily be on a person's hands. The artwork is as beautiful today as it was when I began using it, and I have had many compliments on my unique phone cases. I am so happy with the quality that I have recently ordered three more. My first order took exactly one week to arrive from the time I ordered, which I think is very reasonable for custom made products. I also ordered notecards and a pillow, and I'm very happy with the quality of those items also. In addition, my experience with customer service was great. I emailed with a question about caring for the phone case, and promptly received a response, with a request to let them know if substances did damage my case, and an offer to replace it if that happened.

I've ordered from Redbubble before and, although the prices are a bit steep, it's amazing the quality of the shirts I've received. The cotton weight is a bit thin, but the shirts themselves are ridiculously soft and wonderful and I personally like the weight of the shirts. They also have online chat systems used for asking questions; the employees are very knowledgeable, friendly, and helpful.
The best part about Redbubble is the fact that artists can make their own designs and sell them which means that everything you get will be unique.
I don't think the people on here that keep complaining about shipping times realize that they actually have to custom make the shirts per order before shipping them out, so the actual production time is included in the time it takes to ship the T-shirts.
I also see someone claiming that the people giving this site "4-5 stars" are Redbubble employees while simultaneously claiming that Redbubble isn't a real company because they got an email from a "nonhuman". I'm not really sure how those two statements coincide with each-other, but in any case, I'm definitely not in affiliation with Redbubble. I just really like the shirts I received and will be receiving another awesome T-shirt soon.

So ive orderd from this website twice. Once in 2011, i had my 3 t-shirts sent to Norway. They got deliverd within the given time frame, they were really mindful about the VAT issues i might face and adjusted the product value accordingly. I was really pleased. The t shirts are still in use.

I placed another order now in january, unfortunately i wrote my address wrong by missing the 3 in 31, so most likely my stuff was delivered to the wrong address. " in the UK, where i live".- i obviously didnt check this until after 4 week, as i know delivery to europe can take that amount of time. I contacted the company after not receiving my order, and realised the mistake. We agreed that i tried to contact the people living at the address where the package shoulve been delivered, but as i tried for a week but no response, Redbubble.com ( robert) had my stuff reprintet and will send it to my corrected address'

As I paid 100 dollars for my stuff, i am really pleased by this, and i honestly expected to have to meet the company half way ( if i even was offered a discounted price at all). The customer service reps responded to me within the hour. I work customer service myself, and this is really above average for what you get out there.

I will definitely order from them again. And thanks again for helping me out Jonathan and Robert.

RedBubble's customer service is some of the best I've encountered. I've now purchased 8 t-shirts from them, and every single time RedBubble does everything it can to make sure I am satisfied.

After I received my first order of 5 t-shirts, I found that the medium size I ordered was way too big for me. I then went to setup a return with RedBubble, but instead of having me send back the T's, they sent me 5 BRAND NEW T's in small size, and they all fit perfectly! And not only that, they gave me free expedited shipping because I was leaving on vacation and they wanted to make sure I had them before I left! And now I have 5 medium free t-shirts that I did not intend to have, so slowly over the last few months I've been giving them to my friends.

With my second order of a graphic tee, after I washed the tee, some weird linting happened all over the graphic portion of the shirt. I emailed RedBubble with pictures asking if it was normal, and they pretty much said, "definitely not! We've already started production on your replacement. Donate the old one or give it away."

I can't think of a way that RedBubble could have done any better in both situations.

And any customers on this site with bad reviews of RedBubble are clearly in the midst of some confusion that I'm sure RedBubble has or will straighten out. I'd bet the farm that for every single bad review on here, RedBubble had done or will do everything in its power to rectify it.

I've ordered from RedBubble at least once a year for the last 8 years or so. The shirts are the most comfortable I've ever owned as far as online vendors go, and the designs are very high-quality and durable (my near-decade-old shirts from RB are still vibrant as ever) - not to mention, they are always exactly what you see on the site.

The sheer volume of options on the site, as well as the staggering support from the artists they represent, are each enough to keep me coming back. The real kicker, though, as my experience has shown, is the customer service - it is BY FAR the best I've ever received from any business, hands down. I cannot fathom all these 1-star reviews complaining about shipping problems - RB has never failed to address order issues, even when they were my fault; so I can only imagine that such reviews do not reflect a subsequent interaction with customer support, or have not been amended after the fact.

In 8 years, I've only ever had two problems - the first issue was a shirt that just was not delivered when promised. About two weeks after the expected date, I sent an email to customer service explaining the problem, and they sent me the another printing of the missing shirt, no questions asked. And as luck would have it, the original arrived a week later, so it probably wasn't even their fault.

The second problem occurred about a week ago, and it's the reason I'm writing the review. I got proactive for Christmas, and ordered four large shirts for a friend of mine - they looked excellent, and arrived perfectly on time - but I realized that I had slipped up and ordered four larges instead of four mediums. Totally my fault, I remember inputting and confirming and everything, I guess I just had a brain fart. I contacted customer support via the RB site live chat, and was assisted immediately. I explained the situation, admitted it was totally my fault, and my customer service rep (THANKS SHAYON!) was incredibly helpful and professional - with just a few short IMs, Shayon and RB sent out those four shirts at the new size I wanted TOTALLY FREE; the best part was that they said I could keep the accidental larges I'd ordered, and "give them to charity" if I wished. Absolutely incredible. I never write reviews, but Shayon and the amazing team at RB deserve one.

I'll be coming back for a long, long time, and I've been talking them up to friends and family like crazy!

Great shirts when they finally arrived, but took over a month to ship when I paid $25 for express shipping. When my delivery date came and went I contacted customer service and received a generic "Sorry your order is late" e-mail. No offer of a refund for the difference between express and standard shipping or even a promo code to use on a future order. This was my first time using Redbubble and probably my last due to their poor customer service.

I ordered postcards originally but they were so fuzzy and unclear I complained and got website credit. I then ordered stickers and a RBG print but the print was horrible quality also. It was incredibly fuzzy and looked like what happens when you blow up a picture too much. It was a waste of $20 and I will never be using the site again. The stickers are the only thing that saved this from being a 1 star. I was so excited to try red bubble but from my experience it has been a waste.

If you want to be overcharged for a mediocre T-shirt that takes forever to receive , Redbubble is the place for you! I finally received my order today after having placed the order a month an a half ago. Shipping was $15 for 2 t-shirts. The quality is, as I previously stated, mediocre. It's only a t-shirt with a saying on it and the writing isn't very good. You can actually see cracks in the lettering. How is this place still in business when they charge so much for the shirts themselves, never mind the shipping?

I ordered 4 masks, more expensive than I expected but there was charity involved. The print wasn't as clear as what was in the photos, and (more importantly) one mask broke the first time I wore it -- the strap detached from the cloth portion of the mask -- and a second mask broke the first *and secondtime I wore it. So far I've worn 3 of the 4 masks I ordered, so that's two busted masks out of three. Yes I'm fixing the busted masks and wearing them again. It's not a hard fix, just a hassle when I'm out and about with a busted mask. Ref number for redbubble folks who I hope read this: order

I've ordered 2x from RedBubble.com and the product quality is not great especially for the price and high shipping. I quickly tired of receiving the constant marketing emails from Red Bubble. For at least 6 months I've been trying to unsubscribe from the email list using the link on their emails. Everytime it gets to the unsubscribe page it spins constantly like trying to load and wont let you change preferences or unsubscribe. One of the many times I tried to unsubscribe, I let the loading spin go on for days while periodically refreshing. I'd give up and try again days/week later. Still no success. It seems to me the link to unsubscribe is intentionally not functional.

I originally chose to shop Redbubble because it was referred to me by a friend. I liked the diversity of designs to choose from as well as different fits/ sizes of shirts they had. However, I ordered my stuff on May 21st and it is July 11th and I have still not received anything. No email updates, no messages from vendors (in my case 5 different vendors for 5 different shirts) even though you can email/ message them they don't respond. When I look up my order it says it was supposed to be delivered June 12th but then it also says it's still in production. Customer service refunded me for the expediting fee but at this point I need a full refund because this wait is a bit ridiculous.

Redbubble used to be great but has steadily gone down hill. I am very disappointed not only with their shipping speed but now with the quality of their products. I have also reached out to customer service with these complaints but have gotten no where. The last few items I ordered the fabric used was awful. I ordered a blanket and its not even soft and has a strange film like texture, and I also ordered some shirts and a hoodie all of which the fabric feels very rough, especially the hoodie. The inside of the hoodie is so rough that it is uncomfortable to wear (as reported to me by my fiance as it was a gift for him). I love the selection on Redbubble but everything else is GARBAGE and way overpriced for what you get.

Did I get what I ordered? Yes. Am I happy with my experience? No. I am trying to support artists and non-Big Box stores but my experience is not good enough to get me to switch to RedBubble. I had to wait for 8 weeks for something that was quoted to be delivered within a week as a gift. One item had a shipping label created June 16th and not sent to UPS until July 24th. The others were not printed until 6 weeks after the order was placed. For a screen printed T-shirt that can easily be done in under an hour, this seems like a really long wait. My attempts to contact customer service went nowhere and did not help. I guess i should have come here and seen all the other reviews with the SAME EXACT PROBLEM. Bye Bye RedBubble.

I am writing to seek assistance as I have been unable to verify my phone number for over a month. This issue has persisted despite numerous attempts to resolve it, and it is becoming increasingly problematic as it hinders my access to essential services that require phone number verification.

Furthermore, I have reviewed common troubleshooting steps such as restarting my phone, rechecking the phone number, writing in correct order etc. Despite following these recommendations, the problem remains unresolved.

Here's my experience, as a vendor, with canned ineffective and unhelpful customer service, zero communication with vendors, no accountability on their part and their seemingly normal business operation of ignoring issues and the people they affect. After sending an email to them through their site many hours ago, i get a canned response back a little while later:

Answer:
Hi there,

We're sorry to hear about your account troubles, though don't worry because we're on the case.

Redbubble suspends accounts when we believe they're made by robots, fraudsters, or users who violate the Redbubble User Agreement We usually get it right, but every once in a while a mistake is made.

Please keep in mind that requesting a review does not guarantee that your account will be recovered, so hang tight and we'll investigate as quickly as we can. Please note: due to the nature of the investigation for these inquiries, a response (if required) may take longer than the usual 4 hour window in which Redbubble aims to respond.

Regards,
Redbubble Marketplace Integrity Team

After not hearing back for many hours I responded with a follow-up message:
ME: So, when will my account be fixed? I have a pending sale that is in jeopardy because of this as well as everyone who is clicking on my store links from my website, linkedin, twitter, facebook, instagram and pinterest all getting a message my account is suspended which is having a very negative impact on my business profile and is horribly embarrassing. There was no reason for this suspension so when will it get fixed before any more damage is done to my reputation and i lose more sales?

I have still gotten no response, at all. SO i went to their facebook page and sent a message there:

ME: I sent a message several hours ago as i was editing my links and then was mysteriously locked out. I tried logging in again and got a message my account was suspended. With NO notice or reason or even an email. I sent a message through the site, said nothing but a canned copy of the same thing the website help page said. Also said it would be 4 hours or earlier to fix. It is now 6 hours and there has been no response from my second email, it still isn't fixed, i have pending orders in peril, my business name has been tarnished as everyone attempting to view my store only gets an account suspended message. Why is it suspended and fix the issue!

To which I got a surprisingly quick response in about 20 minutes, asking for information:

Hi Elizabeth! Thank you for reaching out to us. For questions about a Redbubble order, please provide us with your order number, email, and/or shipping address. Thank you for your patience.
Store name ravencroft graphics 3d
Hey there Elizabeth, thanks for getting in touch with Redbubble. Oh no, I'm so sorry to hear about this. Not to worry a bit, I'm here to help!
Could you please provide me with the email associated with your account?
Awaiting your valued response! - Ashley

I gave them the information they requested, immediately. Withn in a minute of them sending theirs.

They never responded nor does it appear they even opened the messages. SO i sent them yet another message.

ME: I'm a vendor, and after selling my first item, which is (hopefully still) in pending status, you suspended my account. For no reason, with no reason given. No email sent to me, and it has damaged my company. I sent you 2 emails today about it, the first giving me a canned response it would be less than 4 hours to fix the issue, yet i still have no idea what the issue was as you still have not communicated with me. I then sent a second follow up email 6 hours later, to which you have completely ignored, not even a curtesy canned response back. So, I message you here (facebook), which you surprisingly responded to in 20 minutes. I immediately responded back with the requested information and now you have not even picked up and read them, you seem intent on ignoring the issue. I want my account fixed, whatever you did to it, immediately. Suggestion, STOP APOLOGIZING AND FIX ISSUES INSTEAD OF AVOIDING THEM.

And then when there was still no response, my account was still not fixed and there was still no resolution as to their screwing up my vendor account, I posted a comment on their page, along with a long list of others who have also recently done the same, mostly customers. But they all seem to be getting the same canned responses too so here i am leaving a review, maybe that will get a response and the issue fixed.

I created a new seller account on Redbubble in late September 2020 and uploaded some designs. All of the designs were either my own original artwork or incorporated art that I had purchased the commercial rights to and customized. The designs were successfully published. However, after about two weeks, I was unable to log in to my account. I contacted [protected]@redbubble.com on November 10th to report the issue. I received an automated reply stating that Redbubble suspends accounts when they believe they are created by robots, fraudsters, or users who violate the Redbubble User Agreement. They mentioned that mistakes can happen and that they would forward my request to the appropriate team for further investigation. I was not a robot, fraudster, or someone who knowingly violated any user agreement, so I requested a review and asked for more information about the reason for the account suspension.

Two weeks later, as the Q4 selling season was passing by, I followed up and received another automated reply stating that my account was suspended due to activity that violated the Redbubble User Agreement and/or their published policies. They also warned me not to open any new accounts in the future, as any accounts found to be owned or operated by me would be immediately suspended. I was shocked by this response as they still did not provide any specific information about the activity that violated their agreement. All I did was upload designs that did not violate any terms. I found a statement in their FAQ that emphasized that accounts are only automatically suspended without notice if enough people report spam from the account through Bubblemail. This confused me because I had never even heard of Bubblemail, and I knew I was innocent of this charge.

In the meantime, I reached out to Redbubble's Twitter account and even tweeted the CEO for help, but they only directed me to open a ticket. On January 12, 2021, I replied to support again, explaining that I had never used Bubblemail. I received a reply on January 20, accusing me of violating their agreement without specifying any details. They mentioned that if I believed my work had been removed or disabled by mistake or misidentification, I could contact them to discuss the matter. However, they made it clear that this did not imply any agreement or commitment from their side to take any action in the future, and that Redbubble reserves all rights.

On the same day, I sent a lengthy reply reiterating that I had never spammed and mentioned that my identity had recently been verified by id.me for another purpose. I offered to share that verification to prove my identity and clarify that I am not a fraudster. I once again asked for a specific reason for the suspension/termination, as I cannot defend myself against vague accusations. I have heard many stories about Redbubble closing accounts without warning and refusing to provide any explanation other than automated responses. I don't understand why they do this, but it caused me to lose the entire Q4. I had invested a significant amount of money in a Wacom drawing tablet, digital art software, fonts, and other resources specifically for selling on Redbubble. I had good intentions of creating designs that people would want to buy and enjoy wearing. If I had unintentionally violated their terms, I would have been willing to fix the issue. However, I cannot address a problem if I am not informed about it. I would also like to point out that Redbubble violated their own terms by not giving me any notice or warning, which they claim to do in several places except for one case (Bubblemailing). I have informed Redbubble that I am struggling to survive and have done everything I can to resolve this issue. I have responded to them promptly and honestly, but I have not received any helpful answers.

Sunday January 22, 2023, I ordered a special ball cap from Redbubble for $27.20 and $10.13. I was given an order number of ***, and an estimated delivery of January 30-February 3. I paid by my bank card.On January 24, I was sent an email that said the item shipped via *** and would arrive January 28 with a *** tracking number of ***.On February 4, I still had not received my item, so I checked Redbubble order number and it said shipped and will arrive February 3. I checked *** tracking and it shows a *** tracking was generated, but the order was in *** and was never picked up or shipped out to ***.I sent an email to Redbubble letting them know this information. I received an email from Redbubble saying the order was shipped January 24, and will arrive February 3. I responded by email to check on the order as it had not left ***, having NOT been picked up by ***.On February 7 I received an two emails from Redbubble; one saying the order was shipped January 24 and it will arrive by February 3. The second said thank you for contacting us and sorry it has not arrived, but be patient and wait. Later in the day on February 7, I get another email from Redbubble that just says my query has been marked "Resolved".I responded back asking, "Exactly how was this resolved? When did it ship? What's the tracking? Your information is very inadequate."Today February 8, I received an email from Redbubble saying "I've looked into your order *** and see that it was shipped out on 25 January 2023 to the address." *** tracking *** STILL shows it was never shipped and is sitting in ***.To cancel an order Redbubble will only issue a credit for something else if the item was not shipped, but if they show it was shipped, I can send it back, again for credit on another item.This whole experience is unsatisfactory and I am requesting they refund my money.

On 04/19/22 (before my account BenFTW was randomly suspended; we will get to that) I finalized my payment details for my Redbubble account to finally start selling my designs and earning money. I posted my art and within a short period of time that day I made multiple sales (three, one with multiple orders). This made Redbubble the retail price of $114.97. My margin would be $18.80 (according to the emails they sent me). So, I make these sales and go to bed excited for any sales I may make over night as a new designer on Redbubble. I wake up to an email on 4/20/22 saying that my account was suspended in the middle of the night without any reasoning. I know that I didnt break any rules, I own all the artwork I created and posted. Well, I file an appeal with them the same day (4/20/22) asking for my account to be reinstated. I have yet to hear from them (four days later). This is my main issue of concern. They have a threshold to pay designers. Your shop must make $20 to be compensated by them (on the 15th of every month). As you may recall, I made only $18.80 before they suspended my account. This means that I will not be paid for my designs that they are profiting from. I cannot go above the threshold as they suspended my account. So Redbubble is profiting off of my art and I will not and cannot be paid unless they reinstate my account and I make more sales. I am concerned they will not look at my appeal for reinstatement, profit off of my art, and never pay me a dime. They say they dont take all appeals. This, in my case, means they happened to stop my shop on their site before reaching their threshold and used my art to make money (with no intention of paying me). This is NOT a good image for Redbubble, and I hope it was simply an accident. My hope is to be reinstated and continue to work with Redbubble in a win/win scenario. I post designs, people buy them, and Redbubble and I make money. Simple. Thank you BBB & Redbubble, for hearing me out.

Order number #[protected]

Savage Garden Vintage

by shopGis-Me

I have recently ordered a T-Shirt with this print on it.

The quality of the print is quite blurry, but what is much worse, the design is not printed straight.

It is wonky and uneven.

I am really quite disappointed, as it was to be a present- I am definitely too embarrassed to give this poorly made shirt as a gift.

Please find attached a photo showing how badly the print is centered.

Thank you

Regards

Monday 12/4 1:50 CST

In updating my billing information so I may receive payment for sales I make using their website, the form would not accept my banking info. I verified that the information I have is correct with my banker. In looking for help from Redbubble the FAQs did not offer a solution and they have no customer service phone number. I can send a message but then I am advised it may take 48 hrs for a response. Thereby delaying my presence in the market and ability to generate business.

I ordered a pair of Count Chocula socks, and received them yesterday. I was very disappointed when I saw them. The design is faded and not very clear, The color is dull, and you have to look close to actually see who/what is on the socks. It definitely is not even close to the picture. I am embarrassed to give this as a gift. I will never order from Redbubble again, if this is the quality of work on the products. Of course, the return shipping fee would only add to my frustration. I do NOT recommend this product or company

Pat Stodgell

Like a fool, i ordered an item from REDBUBBLE.

what a joke, i paid for expedited shipping and weeks have gone by and i have nothing! there is no phone number to call which is extremely frustrating! i will never use this site again!

horrible!

date purchased 10/17/23

it was promised (with extra $20) on 10/20/23

today is the 25th and i can’t get any response from the stupid company.

The user lucasferera from RedBubble is selling a design which it doesn't belongs to him!

His account

https://www.redbubble.com/people/lucasferera/shop

The uncredited print

https://www.redbubble.com/i/art-print/bedman-guilty-gear-by-lucasferera/142092810.DJUF3

The original site with the picture included is the one below. The DeviantArt account with the sold picture was created by me in the first place :

https://www.deviantart.com/rozendrasketch/art/Bedman-Guilty-Gear-Xrd-Revelator-677238094

PS : Some other prints doesn't belong to him either so please check all the informations to prove the copyright infringement. I have attached printscreens with the evidence.

We opened an account on RedBubble on 3 Mar 2023, set everything up, uploaded our logo, and started working on products to sell. I ordered a few different items as samples and waited for the review of the account to be complete so we could go live and start selling. On 10 Mar 2023, we received a generic message that our account had been suspended with ZERO information as the why. I submitted an appeal and requested additional information and only received confirmation that the account had been suspended - again with no reason being given. I submitted a request to have the account closed yesterday, 22 May 2023, and received word today that the account had been closed but they also said for us not to open another account or it would be shut down immediately. STILL no reason being given for this poor treatment. I submitted a request for information to the email address the final notice had included and came here to provide feedback for other potential customers/artists to save them the time and aggravation in dealing with this company. Find a different company and dodge this place. The sooner they’re put out of business, the better.

It is my second RedBubble account that gets suspended for no reason. They have different bots crawling the site and accounts are suspended left and right, instantly.

This is the email that is automatically sent:

We’re writing to let you know that your account has been suspended.

Accounts may be suspended for the following reasons:

There was fraudulent activity connected to the account.

The products listed in the shop may not have been originally created by the user, such as mass produced art reproductions, stock images, or vector packs.

The shop may have contained products that could be misleading to consumers, such as claiming to be products not offered on the Redbubble marketplace or possessing inaccurate qualities or materials not offered on Redbubble.

The account was created after an associated account was disabled.

The account was found to be owned or operated by someone under 16 years of age.

Which, of course, proves that the site is run by bots.

None of the above were true in my case, I didn't break any of the rules mentioned above, but there is no way to communicate with anyone.

In order to submit an appeal this is what has to be done:

Please attach a photo of yourself with your face clearly visible holding a piece of paper with the following information:

Name

Redbubble Username

Today’s date

Photos with missing or incorrect information will not be considered.

Furthermore, this is also on their site:

Here are a few things to keep in mind about the account appeals process:

Our team isn’t able to respond to all appeals, nor are we obligated to disclose the nature of the account suspension.

Due to the sensitive nature of these requests, it can take us up to two weeks to process appeals.

You will only receive a response if we find that the account was suspended in error and will be reinstated.

Excuse me: why do you need a mugshot? Are we under investigation? I've done it with the first account that was suspended and I got no answer in months. The picture they ask for is the only piece of information they require. There is no way to write an email or attach another document asking for specific reasons why the account was suspended.

By the way, it is illegal to keep ANY personal data on file according to International Data Protection Laws (GDPR). And what do they say in the email that is announcing the account suspension?

Do not attempt to open another account. Usernames and email addresses found to be connected to a suspended account will be disabled.

So, RedBubble never answers the appeals and I doubt that any suspended accounts are reinstated.

They have an extended database of sellers and clients and I am quite worried about the personal data safety, because it seems only bots are working there,

Hundreds of sellers lose their work and their earnings in seconds. For some of them it means years of hard work, dedication and creativity! No wonder why their stock is plumetting!

To me, RedBubble is one place I will never do business with again and I hope for the best for the sellers that still have accounts with them. It is a volatile environment!

I really doubt that anyone will bother to reply to any complaints submitted here, because out of 223 complaints only 12 were resolved (5%)! Great customer support, indeed! They do care about the business, no doubt about it!

I placed an order on the Redbubble website back in February:

Order no. [protected] Feb 07 2023 05:05 (GMT) £45.27

The order is for a hoodie for my teenage son, and although we ordered the right size, the hood is somehow not attached in the usual way, and so pulls the fabric off the shoulders when you put it up (photo attached). We thought about exchanging it for the next size up, but when comparing it to his other hoodies we could see that it is not the size that is the problem, it's just a very odd shape. I attempted to return the item for a refund by completing the online form on the Redbubble website, and including the photo attached below to illustrate the problem. I have heard nothing back from Redbubble about this issue, and can find no way of contacting customer services. This means i'm still stuck with a defective hoodie, and my son is £45.27 short of his birthday money. He would like to use this money to buy an alternative hoodie from somewhere else, and as I don't have money to give him, we are relying on receiving this refund - it's a lot of money to us, and we would be extremely grateful if someone could please help resolve this.

I signed up and created an account with Redbubble, I put in all the required information including my personal bank details and 5 unique designs as required for my profile to be activated. However, within minutes of my artist site going live, it was suspended for no reason provided, and the company will not respond to my repeated attempts to contact them. I have followed the process outlined in their website to wait two weeks and also requested a review of the suspension through their ridiculous process. None of these avenues have yielded a response/resolution. At this point, I have let them know that I no longer desire to be an artist on their platform. I only request that my data be removed INCLUDING my personal bank details. It is against data privacy rights for them to retain my information at this point. I do not consider an acknowledgement of this concern as a resolution. Only once I am contacted and sent a verified notice that all of my data has been properly eradicated from their database, will I consider this to be resolved. Until then, I will continue filing complaints.

Ive had my account for a few years now with over thousand designs and countless hours now wasted as redbubble cannot be bothered to properly interact or carry out a procedure to get thingsss done! they re bots hve thought theres something wrong with my account n now its being suspended!

top of tht i cant speak to a single person who works as customer service at redbubble

my username is relevance99 and i need some heelllppp before u take all my designs down without reason or without real cause. Redbubble has been another source of income during hard times n its crucial to me tht u know tht n need some justice

I began an account in early February and set it up for my 7 year old daughter to get the idea of conducting business.

The business was in my name but she was the "front" if you like.

She was so excited and as I am in declining health and growing rather old, she was so grateful I attempted to set her up in a business she could continue after I have passed on.

We purchased a collection of guaranteed POD suitable graphic assets, and uploaded a good number for sale, and made some sales.

All going well! Then suddenly, late Feb, tried to log in and message "Account suspended." We did not receive any explanation or warning what-so-ever.

We were also advised that sales we had made would not have commissions sent to the bank account used for the business- However, the sales went ahead.

I e-mailed full details on 2 occassions, and asked for review with no reply or explanation.

My Redbubble account was suspended last month after I uploaded my previous sticker out of 5, all stickers I've uploaded are my own art apart from one which was of a fictional character, I understand Redbubble is vertical about fan art, which is why I check other stickers and art on redouble to see the keywords they used. bear in mind that the last sticker I uploaded was a cute Japanese food drawing. since it was suspended I messaged their bot on Twitter which was not as helpful and then appealed to the suspension of my account by uploading a photo of myself showing the relevant information I wanted such as the date, full name and username of the suspended invoice. after a few weeks of nothing I emailed them and they got back to me after a day with no helpful information about what I had asked about, all I ask was to know the reason why it was suspended in the first place, but even after a follow-up email asking for a response, I am yet to get one.

I created an account there some months ago. Account lasted about a week, then it got deleted giving the reason their "AI" determined my art was not my own. - A complete lie! - My efforts to get this resolved or to have my uploaded art deleted off their servers was unsuccessful. Their support is one of the worst I ever experienced and I wonder if real people work there, or if this is an AI operated company designed to rip off artists. - Beware!

I ordered a Warframe hoodie 12/18, and paid extra for fast shipping. I have not gotten the hoodie. The order went through and my credit card was billed, but i never recieved an email confirmation, and have no order number. Please inform me of what I can do to rectify this situation. Every time I look for help, they want order number, which again I don't have. I have gone to the submit a request page, but it only reloads, and does not go through.

Okay so I'm in Canada, want to buy a mug as a gift. Before shipping price is added, while shipping to Canada, it costs ~$25. When I change it to the States, with no change to the currency (like it isn't switching to American dollars or anything), and still before the shipping fee is added, the price is suddenly ~$33. Why does this happen? It makes the end price too high for me to afford, unfortunately!