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Red Rooster Foods
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www.redrooster.com.au
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1.0 340 Reviews

Red Rooster Foods Complaints Summary

5 Resolved
334 Unresolved
Our verdict: If considering services from Red Rooster Foods with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Rooster Foods reviews & complaints 340

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J
2:02 pm EDT

Red Rooster Foods roast chicken

We came in as a family on the way home from a long day.
We attended the Lyndhurst store located at the corner of Thompson Road and Western Port freeway Melbourne at roughly 8:45-9pm.
We ordered from the counter and dined in store.
We ordered the Big Value Feast that consisted of: x1 Whole chicken, Family chips, Large Gravy, x4 Chicken strips and x1 Large POP corn Chicken + Loaded fries deal for $5.
As I took the order I asked the young man at counter to ask the kitchen staff to ensure the chicken was the freshest one( hottest/ just cooked recently) one as my choice for our roast chicken. The man at the back had heard my requests whilst peering over the vats. The young boy rushed to tell the kitchen staff member the specifications to the order and I waited for our food to be ready.
We received the order and sat down to eat.
We started serving our plates with the chips and fried item such as the strips and popcorn chicken which were all to our liking and hot. When it came to opening the box to the chicken we immediately ( my husband and I) smelled a very strong smell to the chicken that came from the box. It was so strong it put us off finishing about 80% of our food. We continued to investigate the chicken as we pulled it apart piece by piece trying to figure out what the smell was, my husband then mentioned he could taste that the chicken smelt off and tasted sour at the breast piece and we stopped eating it immediately.
As we had x3 young children with us who needed to get home to bed we didn't have the time to confront the staff members and honestly didn't want the drama. We took the rest of the food that we hadn't finished and thought to ourselves that we would just give it to our dog but even he wouldn't eat it. Which gave us even greater red flags to the fact it was infact off!
We are concerned that we may if ingested chicken that was off and felt strongly enough to write a stern complaint about this matter as this is the first and only horrible experience dining at red rooster. We dine or take away red rooster at least weekly purchasing in store, drive thru or even home delivery. So we are clearly loyal customer and know what is expected from red roosters standards. But indeed this isn't a satisfaction matter but rather a good handling and food poisoning matter and would like to know what red rooster will do regarding this very serious matter.
The fact we were left hungry, disappointed, disgusted and just frustrated that we wasted our money at an establishment that obviously doesn't food handle/ store their products, let alone serve chicken that has an obvious foul smell to it is beyond me.
I am looking forward to your most prompt response to rectify this vile experience

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A
10:57 am EDT

Red Rooster Foods chicken loaded chips

Hello. On sunday 4th August i had one very unpleasant experience after purchasing a chicken loaded fries. I placed my order in the drive through speaker then proceeded to the window for meal collection. I was a bit frazzled when the indian customer service employee gave me a drink as i was only ordering the family sized chicken loaded fries...he then after waiting for almost 15 minutes at the window handed over my order in a bag. I drove my car out of the drive through upon exit seen a promotional sign for the chicken loaded fries with a coke and thought bargain...however a bargain it was not to be. My wife opebed the red rooster bag to find a black plastic salad platter looking container with what I truly believe was inedible. The portion consisted of approximately 12-13 chips with 2 measly tiny pieces of shredded chicken on the top covered in about 2 litres of gravy. I thought to myself is this Indian employee that served me having a laugh or what. My home of residenceresidence and is approx 40 mins from this store so i sure as he'll wasn't driving back for a replacement. My 2 young boys who were looking forward to this as a reward for good behavior were in tears when they seen inside the box...and I wasn't to impressed i had to venture through kfc another shop to honour the reward of promises my son's.
I took photographic evidence, the only bits missing were the 2 miniscule pieces of shredded chicken that my boys had 1 of each to cheer them up a little until we got to KFC

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7:10 am EDT
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Red Rooster Foods lack of chicken, length of time waiting in drive through,

Arrived at Rowville Red Rooster Drive through and ordered at approximately 6.10pm .
Placed order and waited behind 6 vehicles for twenty minutes before arriving at the window to pay for order.
Was told our family roast chicken dinner could not be supplied as they only had half a chook available at this peak time and was offered half of the chicken and a free red rooster roll however that was not the case.
We paid full price for the meal and the chicken roll was substituted for the chicken and there was no compensation and then we were told to wait for longer in the waiting bay to clear the drive through for the waiting vehicles.
To top it off we had 5 kids waiting in the car and in the end we didn't have enough to feed everyone.
By the time we drove away it was 6.35 pm .
I understand it is not the girls fault who served us, she was very apologetic however the manager should take full responsibility for the poor service and poor management at such a busy time at night,
I have never heard of a resteraunt that serves chicken as their main product running out of food, that is so ridiculous.
When we ordered we were not told there was no roast chicken until we came to pay for it. If we had of known we wouldn't have continued our order and waited all that time. We would have left and gone to another red rooster store.

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T
1:37 am EDT

Red Rooster Foods loaded chicken chips

On Wednesday 24th July 2.30pm I ordered this product through the drive through...at about 6.30pm the same night I started bloating and having stomach pain. Then as the night went on I had diarrhea and vomiting that lasted until about 4am Thursday the 25th July.
Therefore as a result some kind of food poisoning which in result very I'll.
I hope you can deal with this matter as seems fit.
Thanking you

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J
5:46 am EDT

Red Rooster Foods food

I came down to red rooster at lakehaven nsw tonight I ordered a loaded chicken parmi buyer large meal and 10 cheesey nuggets i paid $19.95 got back home 15min drive home to find all i had was a chicken burger not a parmi burger. I had my son with me in the car aswell they didn't give me a reciet I was very disappointed with it when I got home as I specficley wanted a chicken parmi from red rooster

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R
11:25 am EDT

Red Rooster Foods service

A few months back I made a a complaint about an order I made at the corio homemaker store. There was only one instead of two trays of vegetables and the chicken was raw and not safe to eat.
First the Waurn ponds store rang me thinking it was them. But not that store. Then I got several texts identifying which store and finally was told the store I had gone to would contact me. Never heard another thing. A few weeks of passing the buck and then not even an apology! Have not ever gone back to any red rooster! Probably will not ever go to red rooster again. Poor poor customer service.

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11:01 am EDT

Red Rooster Foods himalayan exhaust

There is a dent in my bikes exhaust, I want it to be removed, i've purchased it 2 months ago, no where in mangalore they are willing to fo it, they say that it could be removed by service center itself, I m even ready to pay service charge, there is no sigh of damage in it, its just a dent in middle of exhaust, please fix it as soon as possible, thank you.

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6:04 am EDT
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Red Rooster Foods delivery

I placed an online order and about half hour later received a message saying my order is still being processed and for further information to call my local store. I waited for over another half hour thinking they must just be busy. I called the store only to be told they had no order for my name and address. In the meantime, my granddaughter is hungry and waiting for her dinner to arrive. I was told there was nothing they could do and the money will be placed back in my bank in hopefully 24hrs. And if I wished to reorder I could do so, but would have to pay for it again. I am really not happy. I believe they should have taken my order and delivered it as if what she said is true, the money from my credit card goes to them first. Regardless. Still does not solve my issue, I still have a hungry child at 8oclock at night. I am not happy with this service.

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8:16 pm EDT

Red Rooster Foods online delivery service

I made a delivery order on the night of Monday 8th July at 7pm using the online delivery website. After 45+ minutes the store calls me and informs me delivery is not available that night as there was an accident bear the store. Before I had a chance to speak, they put me on hold. When they came back, they informed me that the driver was currently out with a flat tire, but he did have my food. I let them know that if the food arrived cold I would be requesting a refund as I had already waited quite a while.

After another half hour, the store called me again informing me the pineapple fritters were out of stock and I had to choose something else.
At this point I asked for a refund, as they had previously told me my food was already on the way, and this was unnaceptable. The product never arrived, in any case.

I waited a couple days to see if the refund would process, but the transaction went from pending in my account to be removed. So it was clear the refund was not processed.

I have just now called the store number provided to me asking after the refund and they have said they won't give a cash refund, only store credit, which goes against Australian Consumer Law.

I'm awaiting a call back from the manager of the store.

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C
3:19 am EDT

Red Rooster Foods contents and manager

I asked the girl working, what was the contance of the parma box. she told me it comes with a parma burger small chips 10 cheesy nuggets, potatoes and gravy and a drink. I ordered 2 parma boxes. When I received the order I didn't have cheesy nuggets, I had little chicken bite balls things.
I asked speak to the manager he came out and said it was my problem I told him I didn't get the cheesy nuggets he told me while I'm not getting any free nuggets if I want nuggets I can buy them separately I told him no I'm not going to buy any because the girl told me that my meal comes with 10 cheesy nuggets he said with that was my problem that it doesn't come with the nuggets and he's not going to deal with this conversation right now and he walked off I was standing there for 30 minutes waiting for him to come back as I thought that he was going to cook me nuggets which he didn't so I got his name to report him for being so rude and not dealing with his customers in a appropriate manner. The managers name was Joel fullberry at the Wanniassa red rooster ACT. VERY VERY RUDE AND DIDNT SOLVE THE ISSUE OR REPLACE MY MEAL WITH THE ONE I WAS INFORMED THAT IT HAD CONTAINED . VERY DISGUSTED AND WONT EVER BE GOING BACK THERE AND ILL MAKE SURE ALL MY FRIENDS AND FAMILY DONT EITHER. VERY BAD SERVICE. ONE WORKER AND A MANAGER WORKING ONLY AND 30MINUTES WAITING FOR SERVICE.

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G
11:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Red Rooster Foods burnt chips

hi there order red rooster on wednesday 19th of june through uber eats when i recieved my food the chips were burnt. and they tasted disgusting i called the store which was the craigieburn store and spoke to the manager on duty who was rude and very unprofessional to be a manager he said to me it was uber fault but uber dosent cook the food he still insist it was uber fault. i rang head office twice with no answer i then recieved a call on sunday from another manager who told me the owner told him it was uber issue and to contact them. it no way it a uber issue and as retail manager my self those manager are making your business look bad.

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Cecilia Tameilau
, AU
Jul 04, 2019 3:01 am EDT

What suburb was this red rooster located as I had a wrong order given to me and the manager was so rude as well.

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A
1:16 am EDT

Red Rooster Foods terrible customer service, staff training and food presentation

Sunday 23rd June at 2:30pm I went to the Ferntree Gully store. I approached one door that was locked, due to no reason at all ? I order my meal which came to a total above $25, this order included nuggets. I was not asked if I wanted sauce with my meal and upon me remembering I asked them for a sauce with a response of ‘ that will be $1' why I asked ? Basically because I didn't ask for it as she took my order ? Basic training would suggest that sauce is offered with any nugget meal purchased. I was disappointed with that response to which they couldn't of cared less about. I get home to find that the meal I have ordered is completely wrong! Cheesy nuggets ... no no no and slapped together roll my dog wouldn't eat ! Not only did they manage to stuff my order up and insult me with asking to pay extra they have also stuffed up someone else's order ! So well done to the team at FTG Redrooster.

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J
5:56 am EDT

Red Rooster Foods poor quality of food and poor staff manager

On 15/6/19 at approximately 6:50pm I went through the drive through at Red Rooster and ordered 2 x Tropicana Meals both with the wing piece of chicken and a small gravy paying $25 AUD.

I waited 10 minutes in the drive through for the food on what seemed a repetitively quite period with only one other customer in store and one other behind me in drive through.

Once I got home I was disappointed to find that one Tropicana pack did not have a quarter piece of chicken but had a small piece of the wing only (one eighth piece of chicken) and the chips were on the under cooked side.

I rang the store and spoke to the store manger. He said the only thing he can do is for me to drive back to the store and he'll fix the order.

I explained that it didn't seem just that I need to drive back to fix the order which should have been prepared correctly in the first instance. The manager said that's all he can do.

I asked if i could be given a credit voucher or even suggested that as the store does home deliveries that perhaps they could deliver me the correct order.
The store manager was abrupt, said they were too busy and refused to give me his name stating he didn't need to and then abruptly hung up.

Very disappointed with food preparation and response from Store Manager.

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7:33 am EDT

Red Rooster Foods bad attitude

8th June 2019, Red Rooster, Edwardstown, South Australia, around 8pm.
I drove for 15 minutes from Glenelg, just to get my favourite Classic Roast, instead of a 5 minute drive to KFC. I went through the drive through and after a long wait, was prompted to order. I ordered a Classic Roast. I was asked to repeat, so I did. Then the young woman replied back to me Quarter Chicken and Chips. So then I repeated a third time with a loud and clear voice, but still with a polite tone. She finally told me to drive up to the window. After another long wait, she motioned for payment and then handed me the bag of food, without saying a word or any eye contact. After driving back home, I opened the bag and discovered that she had given me a quarter chicken and chips, instead of a Classic Roast. The chicken was dry, the chips were soggy, no peas, no carrot, no pumpkin, no gravy. Very annoying. She clearly didn't give a toss. She didn't look happy to be working there.

If the franchise owner gives a damn, he would replace the girl who worked that night. A reply email would be welcome.

Darrin Stainer

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9:44 pm EDT
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Red Rooster Foods charged twice

Hi,
As you can see from the attachments, I've been charged twice from my account. I tried to tell the cashier that it went through but he was adamant that it had not. I asked for a copy of the first transaction cancellation but he said he didnt have one.

please refund me the second payment and some vouchers would be nice due to the inconvenience.
thanks
Nanda Davis
email: [protected]@gmail.com

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J
12:54 am EDT

Red Rooster Foods customer service; chicken loaded chips

Red Rooster Kenmore.
Provided me with chicken loaded chips. Person selling provided with gravy. I told him that I don't eat gravy. And it's not even mentioned in the menu. The counter person insulted me and threw the food in the bin in front of other customer. I felt really bad and I told the seller that you didn't even gave me the receipt. The seller just ignored what I was saying. My contact number is [protected].

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12:18 am EDT

Red Rooster Foods my hawaiian pack and 1/2 chicken chips

I purchased these meals the chips were half full and over cooked. I asked for half a chicken and chips I got only a quarter and there was no pineapple in my Hawaiian pack. This is disappointing as it's not cheap to buy take away anymore and because of this it's a treat for us to have. It's not the first time they've stuffed up my orders either so I thought I'd complain this time

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7:20 am EDT

Red Rooster Foods staff openly eating with gloves on.. not official uniform either?

In-store at Red Rooster Aveley 6069 (Western Australia) at approx 5pm today.
7-8cars in drive through however there only appeared to be 3 staff actively working with up to 5 males in back loudly chatting etc. I then saw 2x staff eating chicken with their blue hygiene gloves still on.
Took photos of each as I could clearly see them from the front service counter.

There was also a female staff wearing a midriff ruffle top (did not look like official uniform) dispensing chips with significant stomach showing.

Made me wonder what / who level of management as well as hygiene level throughout store if this is going on. Does not I still much trust in the brand.

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9:29 am EDT

Red Rooster Foods food

I am a former worker at red rooster and I am disgusted. They treat their food with bad hygiene practises. It's disgusting! They don't wear gloves, never wash their hands after cleaning, they touch the food so much even some times drop the chips and put it back in. One time they found a bug in the quarter chicken and just took it off and gave it to the customer. Horrible. May I add the manager swears constantly at the kitchen hands and overwhelms them, not helpful for them at all. The manager takes cigarette breaks too. That is not okay! Have pride in your shop! And when I ask for help, provide me with it.

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Update by Ella22333
May 26, 2019 9:23 am EDT

Manager seems to have anger problems. When I order he's always yelling at the cashiers and cooks. Heard him telling a cook to [censored] off. I didn't catch his name because they didn't have name badges on, but I thought this was very inappropriate behaviour. I do not understand how they cope with all that yelling.

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9:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Red Rooster Foods payment not received

To Whom it may concern,

Our company Printegrity Group printed three advertising promotions for your company and we have not been paid. Red Rooster do not have an account with us so the jobs should have been paid immediately. Two Invoices- 1810 for $467.50 & 1897 for $492.36 are for the 28/11/18 and one invoice 1847 for $5, 115 is dated 07/01/19. I have contacted the person Natasha Raina who we dealt with several times by email and phone and also your accounts department by email, all to no avail. We have had to put a stop on any further business with your company and as I am sure you are aware this sort of problem has a negative effect on your company reputation. Please pay immediately or I will be forced to take further action. It is very disappointing that such a well known business would be so lax and have so little integrity.
Please reply as soon as possible

Rose Broughton
Accounts Manager
Printegrity Group

[protected]@printegritygroup.com.au
[protected]

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Red Rooster Foods In-depth Review

Overall Rating: Red Rooster Foods is a highly recommended restaurant with a great overall rating.

Menu Variety and Quality: The menu at Red Rooster Foods offers a wide variety of delicious options, and the quality of the food is consistently excellent.

Customer Service: The customer service at Red Rooster Foods is top-notch, with friendly and helpful staff who go above and beyond to ensure a positive dining experience.

Pricing: The pricing at Red Rooster Foods is reasonable and offers good value for the quality of the food and service provided.

Delivery and Takeaway Options: Red Rooster Foods offers convenient delivery and takeaway options, making it easy to enjoy their delicious food from the comfort of your own home.

Cleanliness and Hygiene: Red Rooster Foods maintains a high standard of cleanliness and hygiene, ensuring a safe and enjoyable dining experience for all customers.

Ambiance and Atmosphere: The ambiance and atmosphere at Red Rooster Foods are welcoming and comfortable, making it a great place to enjoy a meal with friends and family.

Accessibility and Parking: Red Rooster Foods is easily accessible and offers ample parking for customers, making it convenient for everyone to visit.

Special Offers and Loyalty Programs: Red Rooster Foods provides special offers and loyalty programs, rewarding customers for their continued support.

Social Responsibility and Sustainability Efforts: Red Rooster Foods is committed to social responsibility and sustainability, implementing initiatives to reduce their environmental impact.

Online Ordering Experience: The online ordering experience at Red Rooster Foods is seamless and user-friendly, making it easy to place an order and have it delivered or ready for pickup.

Dietary Options and Allergen Information: Red Rooster Foods offers a range of dietary options and provides comprehensive allergen information, ensuring that all customers can make informed choices.

Location Coverage and Expansion: Red Rooster Foods has a wide coverage of locations and continues to expand, making it accessible to more customers.

Feedback and Complaint Resolution: Red Rooster Foods values customer feedback and has a dedicated system in place to address and resolve any complaints or concerns.

Innovation and Technology Integration: Red Rooster Foods embraces innovation and integrates technology to enhance the customer experience, making it a modern and convenient dining option.

Staff Training and Professionalism: The staff at Red Rooster Foods are well-trained and display professionalism in their interactions with customers, ensuring a high level of service.

Community Engagement and Sponsorships: Red Rooster Foods actively engages with the community and sponsors local events, demonstrating their commitment to supporting the areas they serve.

Partnerships and Collaborations: Red Rooster Foods forms partnerships and collaborations with other businesses, creating unique offerings and enhancing the dining experience.

Food Safety and Compliance: Red Rooster Foods prioritizes food safety and compliance, adhering to strict standards to ensure the health and well-being of their customers.

Overall Recommendation: Overall, Red Rooster Foods is highly recommended for its delicious food, excellent customer service, and commitment to social responsibility and sustainability.

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www.redrooster.com.au

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