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Red Rooster Foods
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Red Rooster Foods
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www.redrooster.com.au
www.redrooster.com.au

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1.0 340 Reviews

Red Rooster Foods Complaints Summary

5 Resolved
334 Unresolved
Our verdict: If considering services from Red Rooster Foods with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Rooster Foods reviews & complaints 340

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Newest Red Rooster Foods reviews & complaints

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R
9:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Red Rooster Foods 2 × flavour combo 2 × chocolate mousse

Was made to wait at least 10 minutes just to receive cold and old chips which had no salt on them and the lettus was a browny colour that even smelt a bit off and to boot the lady who took my order was very rude and there was no apologies for the wait which you would think would be a high priority for staff
All in all I was very disappointed as I couldn't eat the flavour and bearly ate the chips

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S
10:06 pm EST
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Red Rooster Foods staff management

I ordered 2 chickens two weeks in advance to be cut up into 8 sections each for my Christmas lunch. My order was to be ready at 12pm for me to collect. On arrival I was advised that my order would not be ready until atleast 2 pm. As our guests were arriving to have lunch by 12.30 I had no choice but to walk out empty handed. There were several people in the store complaining about the same - there were people who had been waiting in store since 10am. Consequently my family went without Christmas lunch. Do you find this acceptable business practice, especially on Christmas? Could you please respond to this email ASAP as I find this inexcusable.
Regards
Suzette Brookes .

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shadowg
, US
Dec 29, 2019 3:58 pm EST

What a lousy Christmas spirit you have.

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B
12:02 am EST

Red Rooster Foods cold food

Every time I go to this particular Red Rooster in Kalamunda, Western Australia, in a busy time, the chips are always cold. They clearly do not plan far enough ahead to have chips ready to go when they should know they are going to be busy. So when they get busy, they never cook the chips enough in an attempt to keep the queue's down. This has happened to me about 5-6 times and I am sick of it.
And whilst I am at it, I have tried several times to leave feedback on the red rooster website, but it never works. It is terrible.

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8:50 pm EST
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Red Rooster Foods online delivery service

Not happy purchased a meal and sides through your delivery app no problems order went through money taken from my acc 5 mins later receive a txt stating ther has been a delay with order but rest assured it's coming . I than recieved another txt stating my order could not be furfilled and I will receive a refund within 48 hrs ? Not good enough I will not use your online service again as I was affected by this as I did not have enough funds in my account to purchase a meal with cash I had to borrow funds and was inconvenient and a stress I could do with out

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M
9:52 pm EST

Red Rooster Foods bacon mama mega box

The bun was stale and there was no sauce unless I paid extra which shouldn't be when meals worth $20 wasn't worth $20 even the drink wasn't cold. The gravy needs a bit of work none of my kids liked it and neither did I in fact I don't think I'd ever waste my money on Red Rooster again not to mention I waited there for like 10 minutes to get my meal through the drive-thru and nobody else is in front of me or in store.

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6:35 am EST
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Red Rooster Foods employee and manager

Hi,
Today the 6th November, I went through drive through at the Campbelltown Restaurant. I ordered 2 He'llfire burger box meals nd a chicken cheese and bacon burger.
I travelled home and when I got there I realised that the burger I was given wasn't what I ordered. I recieved a chicken burger with tomato sauce and I don't know how long it was sitting there the actual burger was stuck to the bun. It was far from fresh.
My brother then returned to the restaurant to inform them of their mistake and things got quite heated and words were exchanged. My brother was thencalled a [censored]ING [censored] from one of the workers by the name of Rose. The manager was then called and again in front of the Manager who I believe his name is Mitchell he was then called that name again. The Manager did not say anything to his worker about the name calling instead he brushed it off like it was normal. Regardless of my brothers sexuality at no time should he have to experience this kind of abuse for an error that the worker had made.
I find the way that this restaurant is managed is pathetic and very unprofessional. I would ask that you Head Office look into this matter further as if nothing is done I will be taking it further.
Thankyou
Kind Regards
Melissa Morley
[protected]
Mel [protected]@gmail.com

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A
6:23 pm EST

Red Rooster Foods no delivery of food.

I placed an order online last night at 6pm and received a confirmation message that my order had been received and my food would be delivered in 30 to 45 minutes. The food never arrived. I rang the store 3 times and eating h time I got a recorded message saying we are too busy to come to the phone right now. So I left my name and number and a message to please call me back. I'm still waiting. NO food, and NO phone call from the East Reservoir store. NOT happy.

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K
8:22 am EDT

Red Rooster Foods service hon manager

I am so annoid that a red rooster franchise would allow such a rude obnoxious child to be left to run a store and it made complete sence that the manager hon would be the one in-charge of such a complete stuff up to my order along with short changing myself and my partner $20 in change from our incomplete meals I will be expecting your understanding and would like to receive a refund or replacement to our meals being three Tropicana packs that were received as quarter chickin and chips and the two rooster rolls also like the quarter chickin pieces were very dried out unlike any other time we have ordered the exact same meals my phone number is [protected] Kirk thanks

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12:42 am EDT
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Red Rooster Foods riippa meals

We decided to go to red rooster for lunch so went through the drive thru around 1.50pm on the 17th october 2019 I was with my partner and 3 children. I ordered 8 rippa meals for us all to take home so the other people at home can also have something small for lunch. I gave him a 50 note got 10 change.

Once we got home my son was eating his chips and it's what seemed too look like in his chips was a pubic hair. See photos attached. Now this photo was taken at 2.01pm which it also shows in the photos. My children are also at an age they dont have facial hair nor pubic hair. Or in fact hair on there head as curly as this.

I called them to make them aware of this and told them I threw everything in the bin took my kids food and made them all stop eating as I started to feel sick. The manger told me to come down and bring it down to the store to show him.
As I arrived around 220pm he then refused to refund meals or money telling me I could have put it in the food and giving me attitude then calls the police on me as I refused to leave until something was sorted out. So as I had my children with me I wanted to wait until police attendance as I did nothing wrong.
The manager in this store is not doing good buisess for your store and should probably re consider job areas if that is the way he deals with complaint and how he treats and speaks to customers. I really didnt like my experience there and I will not return back to this red rooster and I am still looking at working out how I go about getting a full refund on my meals for all this has caused. The manager, name was ben

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4:09 am EDT

Red Rooster Foods manager

I rang red rooster again spoke to the manager Told him the same again the chips weren't cooked he just said sorry I can't help you any more in a rude way he also said we sell heaps of the chicken loaded chips and no one else complains. He also said we cook the chips to the rules in a rude way. The manager in Kelmscott is very rude and not a nice person.. avoid this place at all costs

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Update by DeadpoolSrevenge
Oct 14, 2019 3:47 am EDT

I brought 2 chicken loaded chips the chips weren't cooked at all I rang and complained the manager said come in and we will replace the children loaded chips well I got the replacement chicken loaded chips and guess what same again . The chips weren't cooked the chips taste raw and horrible not complaining again . The chips taste like they were only cooked for 30 seconds

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E
2:54 am EDT

Red Rooster Foods cheesy nuggets

The cheesy nuggets I purchased through drive-thru a so dehydrated overcooked and old I can snap them in half .
I assure you sure you it is quite disgusting.
This product should never have been allowed out the store and I'm quite certain if I had been in the restaurant I would not have been given it because there is no way they did not know this food should not be going out, I was basically given it because I was in drive-thru and would be too far away to complain when I realized.

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9:34 pm EDT

Red Rooster Foods product advertising

Hi . I went to my local store today to grab a quick bite . Saw the add for your butter chicken WINGS and decided to try them . Imagine my disapointment when i got them . Instead of 3 WINGS, i got 3 WING PIECES Just so you know, a chichen wing has 3 sections, not 1 . Selling a wing piece as a wing is mileading and is falsely advertising them as such. I wont be buying them again.

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K
1:41 am EDT
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Red Rooster Foods rippa lunch

Why is it that I have to pay $1 extra simply because I choose not to drink Coke Zero. I have bought lunch deals that include that diet drink crap and have been able to change it to normal coke without having to pay extra plenty of times. What is the point in insisting that your customers only have a diet drink with deep fried fatty food? It doesn't make sense whatsoever! I had to find a bunch of change to pay the extra dollar just because I wanted a different flavour coke. It was still coke, just didn't have any chemical in it to make it taste sweet. Just sugar. Please explain.

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J
4:50 am EDT

Red Rooster Foods delivery lateness

Placed order before 6pm tonight and after waiting rang Windsor's NSW store and was told that order is delayed as they don't get till another half hour.

I have ordered before and when I get the text giving the time frame of delivery, the food is delivered on time or a few minutes later.

I was lied to by the manager and was told food will be a further 20 min late but as I'm writing this that time has already passed.

I would like a response to this matter
asap via email: jstanley.[protected]@mail.com

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2:31 am EDT
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Red Rooster Foods chips

Hi I ordered a large chips and gravey and half way through I found a chip with a heap of hairs fried to it. It look rather gross and obviously I have thrown the rest away. The look of this is quit sickening. I have a picture attached. Would like it if someone could look into this and maybe see if I can be compensated. My email is [protected]@gmail.com or mobile [protected]

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3:18 am EDT

Red Rooster Foods manager

Went to the Proserpine store this afternoon no one else in store manager was on mobile phone behind counter in full view of store yes he did end his conversation when Imyself and son entered. Never greeted us and he stood behind till my son placed his order then I placed mine I ordered a large chicken and gravy roll with cheese two ten packs of cheesy nuggets two reg gravy and three moose. He started to place the order for three wings so I looked at order board and noticed he had only placed the order for one reg gravy so I corrected him on this and he started to get irritated. I payed for my order and asked for a docket witch he didn't want to give me I checked my order and noticed that he only placed an order for one ten pack of nuggets so I approached the counter to notify him of this and also asked to speak with the manager and all he did was tap his chest and say what do I want. I said that he needed to start listening to customers when they placed orders showed him my docket which he took and asked sarcasticly said what did I want him to do order more I told him yes as I had ordered two packs he placed the order and tapped the eftpos machine

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7:33 am EDT
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Red Rooster Foods rude manager

A manger throw a burger at a staff member for not hearing him constantly asks staff what is wrong with them and made a few of the girl's cry at work because they asked him to please stop getting up them or for asking a simple question. He fights with others and yells at them all the time and hardly address them by their real name. Instead calls them "you". It's not right he should not be a manger if this continues.

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Update by Unknown 300
Oct 27, 2019 3:53 am EDT

I found out his name and it is Ambresh. I've heard from many people that he is awful to his staff and has made several people quit. Please do something.

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M
8:22 am EDT

Red Rooster Foods customer service

I went to have lunch at Red Rooster, Ducks Lane, Goulburn, NSW today (15/08/2019), it was around 12 noon. Since it was lunch hour, the outlet was busy. I ordered for a Rooster Roll and as there was a promotion on Rooster Roll, I believe many people had ordered the same.

I heard the shift supervisor call out Rooster Roll so I went and collected the meal and sat at the dining area. I was unaware that the I had collected the wrong order (a Rooster Roll with some add ons). It was an honest mistake.

I had barely started eating when the shift Supervisor walked up to me and asked what had I ordered and I showed her the receipt. She sighted the receipt and humiliated me in presence of so many customers and walked away. It was so embarrassing, I returned the food to a crew member, apologized for taking the wrong order unknowingly, and went away with an empty stomach and teary eyes.
Later in the afternoon i went and got a refund as i had not eaten anything. Money is not the issue; it is the humiliation that i went through that prompted me to lodge this complaint.

I urge the management to look into the following:-
- to provide proper customer service training to its Crew so that nobody else comes across the same situation as me.
- call out for order pickup by calling the order numbers to avoid confusion.
- teach the staff to be racially tolerant.

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J
2:35 am EDT

Red Rooster Foods delivery of food did not arrive, staff rude, manager even ruder.

I placed an online order at 5.46pm yesterday 12/8/19, after arriving home from holidays with no food in the house and my husband at work, the order was confirmed and delivery message received stating that my order would arrive within 20-30 minutes.
after 45 minutes with no delivery or further messages, I began to telephone the store, a young sounding staff member answered the call and advised that they had run out of chicken and that the order was being processed and it would be a further 30 minutes. I asked if this was definitely going to happen and was advised that it was, I stated that I had a child with a disability that was very stressed waiting on food.
The food did not arrive in the stated 30 minutes, I began to telephone the store with no answer. I telephoned a further 61 times in between 6.45pm - 8.42pm.
I received an inaudible phone message from the store at 8.42pm, I had to replay the massage several times to be able to identify a call back number.
I the mean time my husband had finished work and was able to attend the store. It was stated to him by the manager that there was a blackout at the store (this was not the case and was a lie, the blackout was in fact at another store 10 minutes away), it was also stated that they ran out of chicken, that they could not fill the order. When I husband complained that they should have rang people, they stated that they were about to do this, and that they thought that if people had not received their food within two hours they should have realized and gotten something else to eat. the staff were rude, the manager was abusive to his staff members, ripping a drive through head piece of his staff members head.
The order was filled (so again another lie in regards to not having the chicken), my husband was offered a 50% discount and was completely fed up by this stage, my husband was also not aware of the full cost of the order as I had placed it. $20 was received when our order was over $46.00.
Our disabled daughter was able to eat dinner at 9.05pm after my husband attended the store, when the order was originally placed at 5.46pm.

The service was disgusting, the manager showed disrespectful behaviors towards his young staff members, who were obviously trying to do the best job under very stressful circumstances.

At no stage did the store disengage the online order function.
TOTALLY UNACCEPTABLE.

Janelle Carroll
[protected]

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L
6:23 am EDT

Red Rooster Foods delivery and order times

Your meal will be with you at…
7:35pm
Hi Lindy, great news! Red Rooster - Goulburn have received your order. Get ready for your mouth-watering meal!

Your order number is:
[protected]
Just to confirm
Red Rooster - Goulburn
Red Rooster - Goulburn
228 Auburn Street, Goulburn, 2580
Location
Delivering to
36 Eldon Street, Goulburn, New South Wales, 2580
2 Mash and Gravy (R 290kJ, L 990kJ) : Reg
$4.29
1 Cheeseburger Kids Meal (2560kJ)
$8.49

+
Kids Meal: Chips

+
Apple

+
Chips: Extra Salt
1 Nuggets Kids Meal (2170kJ)
$8.49

+
Kids Meal: Chips

+
Apple

+
Chips: Extra Salt

+
Sauce: Sweet and Sour
Your special requests:
Corner of eldon and hovel street. (Delivery to side door on hovel street next to red car)
Subtotal:
$25.56
Total:
$25.56
On time?
On time?
If your order's late or not quite right get some more help here. Alternatively please give Red Rooster - Goulburn a buzz on [protected] - they'll be happy to help.
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This order was made at 7.06pm and it's now 8.18pm and we have still not received this order. For a 4 and 5 year olds dinner.
Spoken to the store and have had to complain as over an hour for this small order is a joke

Don't offer delivery when quite obviously can't deliver.

Am requesting a full refund for this

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Red Rooster Foods In-depth Review

Overall Rating: Red Rooster Foods is a highly recommended restaurant with a great overall rating.

Menu Variety and Quality: The menu at Red Rooster Foods offers a wide variety of delicious options, and the quality of the food is consistently excellent.

Customer Service: The customer service at Red Rooster Foods is top-notch, with friendly and helpful staff who go above and beyond to ensure a positive dining experience.

Pricing: The pricing at Red Rooster Foods is reasonable and offers good value for the quality of the food and service provided.

Delivery and Takeaway Options: Red Rooster Foods offers convenient delivery and takeaway options, making it easy to enjoy their delicious food from the comfort of your own home.

Cleanliness and Hygiene: Red Rooster Foods maintains a high standard of cleanliness and hygiene, ensuring a safe and enjoyable dining experience for all customers.

Ambiance and Atmosphere: The ambiance and atmosphere at Red Rooster Foods are welcoming and comfortable, making it a great place to enjoy a meal with friends and family.

Accessibility and Parking: Red Rooster Foods is easily accessible and offers ample parking for customers, making it convenient for everyone to visit.

Special Offers and Loyalty Programs: Red Rooster Foods provides special offers and loyalty programs, rewarding customers for their continued support.

Social Responsibility and Sustainability Efforts: Red Rooster Foods is committed to social responsibility and sustainability, implementing initiatives to reduce their environmental impact.

Online Ordering Experience: The online ordering experience at Red Rooster Foods is seamless and user-friendly, making it easy to place an order and have it delivered or ready for pickup.

Dietary Options and Allergen Information: Red Rooster Foods offers a range of dietary options and provides comprehensive allergen information, ensuring that all customers can make informed choices.

Location Coverage and Expansion: Red Rooster Foods has a wide coverage of locations and continues to expand, making it accessible to more customers.

Feedback and Complaint Resolution: Red Rooster Foods values customer feedback and has a dedicated system in place to address and resolve any complaints or concerns.

Innovation and Technology Integration: Red Rooster Foods embraces innovation and integrates technology to enhance the customer experience, making it a modern and convenient dining option.

Staff Training and Professionalism: The staff at Red Rooster Foods are well-trained and display professionalism in their interactions with customers, ensuring a high level of service.

Community Engagement and Sponsorships: Red Rooster Foods actively engages with the community and sponsors local events, demonstrating their commitment to supporting the areas they serve.

Partnerships and Collaborations: Red Rooster Foods forms partnerships and collaborations with other businesses, creating unique offerings and enhancing the dining experience.

Food Safety and Compliance: Red Rooster Foods prioritizes food safety and compliance, adhering to strict standards to ensure the health and well-being of their customers.

Overall Recommendation: Overall, Red Rooster Foods is highly recommended for its delicious food, excellent customer service, and commitment to social responsibility and sustainability.

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Red Rooster Foods contacts

Website

www.redrooster.com.au

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