Red Roof Inn
reviews and complaints

I arrived with my cat and was given a room and key. As I always do, I brought my cat in first; you do not leave a pet in a car, especially when you've been driving for seven hours. I also lugged all my stuff in-- there were no carts to help me. Since I'm moving cross country and this is my first stop after leaving San Antonio, and the Red Roof in Van Horn, TX had good reviews on hotels.com, it never occurred to me that I should check the entire room *before* I brought in the cat and my stuff. BIG MISTAKE!

Turned down the bed; the sheets were wrinkled and had hair and debris on them. Washed my face, found the washcloth was FILTHY. Went to turn on the a/c and saw orange crud all over the windowsill. Turned on the lights by the bed and found the WALLS were covered with dust. Covered. I called the front desk. She offered to move me to another room, two doors down... Do you have amy idea how difficult it is traveling with a cat, who's never traveled before? No. It was traumatic enough getting everything in the FIRST room... I decided to sleep in my clothes, after I had a shower, and on the side of the bed that looked unused. Or less used.

The shower. Mold all around the grout, and the drain bars description. So yes, I took pictures. But I didn't take a shower. I'll be driving to Arizona tomorrow in the same clothes I arrived in.

This is absolutely the WORST motel experience I've ever had. Even the mirror isn't clean! Why should I think anything else is? And no one offered to help me move to another room; in fact, the girl at the desk was completely unconcerned.

I doubt you'll be any more so. Expect a lot of negative reviews on every platform imaginable. If I owned a business (and I used to) I would care about my customers. Which you folks clearly do not.

A bunch of scammers run this place! Booked a room after finding them on get a room.com they charged my card, I got there after a long day of driving with the wife and 2 young children only for them to tell me I had no room and must of fallen victim to an online scam but they would match the price we paid for a non smoking room and give us smoking room we said nah but thanks. When I called get a room.com they called and got my money put back on card no questions asked. They are running a double dipping scam and this needs to be addressed immediately before more people fall to these shady scums scams!

Stay on 6/[protected]

We got airline flights from Spirit to fly from Columbus, Ohio to Myrtle Beach, SC with final destination to Hartford, Connecticut.
The purpose of our trip was to pack up my 25 year old daughter and her 5 year old son that was in an abusive relationship. We had to get her out as quickly as possible and we were not able to due to Spirit Airlines cancelling their flight due to insufficient staff.

We had a very stressful day and jus wanted to find a hotel for the night because we couldn't get another flight out til he next day. A person at the airport stated you guys were one of the best in the Myrtle Beach Kings Highway location. We took their advise….boy were hey wrong.
We arrived, the staff was rude and acted like we just interrupted them from something. We just waned to relax and destress from the day. They finally got us a room and we went in and we intruded on someone already occupying that room. Very unprofessional and scary - they could of shot us on site of did something harmful to us since we were coming in on their room. How rude and horrible this situation was.
We told them we were sorry and went to the front desk. They acted like it was no big deal and their most concern was who was in the room and if they should really be there. We said look, we just want a room - this was very unprofessional and you should know who is staying in your hotel. After much time passed we got another room. The toilet did not flush, the room was filthy, and is smelled really bad. At this time we were so exhausted and we complained yet again but they didn't seem to care.
We are looking for some sort of compensation and also that you will handle some of these issues during our stay.
Please respond via mail, email at Julie.[protected]@proforma.com or via phone at [protected]. We will be awaiting your reply.

Julie Young

I made reservations 3 nights and when I got here they said my reservations was Canceled but never sent anything on why it was canceled nd wasn't the only person they did this too. Then the websites said that it would be free breakfast but it wasnt. Third the room service at this red roof inn sucks badly and front desk. Then on top of that I had to come all the way from the opposite side of the building to get my own wash clothes and towels. I spent a lot of money for this rude hotel I would never come here again it was the worst of all my experience staying a hotel. I want my money back asap.

This hotel Red Roof Inn at 196 Ballard Ct Virginia beach, VA.

Everything I was told the hotel had didn't. No pool, no restaurant no room service. The pet policy is a farce If I wanted to leave my room for a small period of time I was not allowed to leave my pets there unattended
I was told I was also obligated to allow housekeeping in every day to do room checks when that is an invasion of my privacy and if I don't want room service that should be my choice
The hotel is riddled with homeless people and those on department of social services for housing
This is not a place you want to stay at and have your family there
The room was done nice but too small and the air-conditioner was not running properly
Very disappointed in this facility I will never go to red roof again even though their rates are reasonable For My stay they charged me twice the amount and are refusing to credit my account properly I checked out of that hotel within an hour of checking in that's how bad the situation was

My name is Jessica Rivera and i decided to give red-roof in Suwanee mall of GA a second chance. so i'm no being kicked out of the room this time. I was upset the lady at reception booked me a room on the top floor. first room she booked me the door was open all you had to do was push the door. Most of the lights in the room was out. The door of the room had been put together so that when u closed it you had to slam it a few times before it actually shut. the handle to the top drawer was missing. After my horrible experience last week i was against coming here. But i gave it one more try. didn't receive the bottle water for membership.
Ad least she moved me to the next room over. so i went from 233 to 232. Which smelled like someone was just in the room. Smelled like old ladies perfume and yet again a few lights were out. I figured out that one lamp was unplugged. which required me to use the outlet behind the tv. Then top it all off my son opened the drawers for the dresser being nosy and the dresser falls on him. no i didn't take him to the hospital after i examined him. his head just hurt. I should've taken him but he seems fine at the moment. the floors in this room isn't leveled evenly. No dresser should fall once the drawers were opened. Can you imagine booking a hotel and the cable not working again. why am i paying extra for these features if i'm not able to use it. the refrigerator seems to be working at the bare minimum as well. ill most likely be throwing out a lot of food i had stored for my kids. oh yea! who uses a band-aid as a cover for the remote? I wouldn't recommend this location for families especially ones facing financial difficulties.

We registered for the room for 5 days and it said $105 a night when we checked in on Saturday May 25th we were told it would be $184.99 for the 25th and $124.99 for the 26th and $71.99 for the 27th and that we wouldn't have a room for the 28th that we had a conf# for but was told otherwise. Also our room was plum filthy, the TV screen had to be cleaned before you could see it and the floor was filthy and the fridge in the room was leaking water in the floor. The mattress has stains on it. The pool needed to be clean it had mold on the sides of it . We went on this trip for our 30th wedding anniversary, we were so disappointed and unsatisfied. We would like to be accommodated with a free 3 day stay at one of your other locations that are clean and nice.

Thanks,
William Rousey
[protected]
Conf #[protected]
I would like someone to give me a call

I recently booked a room at the red roof inn in Wichita Falls. When I checked in and went into my room.. the bathtub had so much mold I the tub and was filthy. I went downstairs and was given a new room. That room the bathtub was better but still dirty. I paid for 2 nights and was so grossed out I ended up just staying with friends because i didn't want my kids to bathe in that and I didn't want to complain anymore.
I paid $151 and didn't even use this room.

I have been staying here at the one in culpeper va and the manager bull her last name is has been racist disrespectful and plain out rude. She does not need to be in this line of employment and for her to cancel a reservation that is against policy and nothing been done about it how disrespectful is that for the company to be. The rooms I was in 305 was t total landfill room. The smell omg nasty like I was right dead smack in the middle of the landfill mold on the shower curtain to where there not being th aking down and washed and dried then hung back up like all most all hotels do... Paid 479 for a queen then move to a king because of how nasty room 305 was. Then in room 306 the damn tud dont drain. When you take a shower you can float on your floaties at the same time. You let them be aware of the problems but that's all you can do.. Seems like this company charges alot for a room then give the streets to stay in pretty much. I could go on and on with problems at this hotel but I be here forever typing it so with all being said everyone have a good day.

Staying at the Salem, new Hampshire red roof. Wow the room is disgusting. The beds were "turned down", they were not even made. It is not maintained at all. Was supposed to have a king bed and got stuck with 2 doubles. 0 refund for the change. Would have left but had driven for 18hrs and my wife and i just didnt have it in us to find anything else. Please get this location straightened out.

On May 17 we got to our room after 10:00pm, and quickly went to bed. Next morning we realized there were tiny ants all over the floor. We skipped taking a shower and took our luggage to the car. Went back inside to take advantage of the Continental Breakfast which turned out to be pretty much non-existent. Red Roof would not resolve. Won't be back!

May 10-12 my girlfriend and myself stayed at the HomeTown Studios Orlando South by Red Roof. Upon check in we stepped over a box of condoms just outside the front desk door. We were then greeted(not really) by Victoria who let us sit there for ten minutes or so while telling what I believe was another guest her life story before acknowledging our presence. From the owner not giving her and her family free rooms when the power is out to the "white cracker" maid who is on drugs who lives in the complex due to white privilege. But "no offense" to me and my girlfriend. When she finally acknowledged us she took another ten minutes to book is into our room because they were still talking. I learned more than I needed to know about her. She gave us a room with cigarette burns all over the bathroom sink and it stunk heavily of cigarettes. When I called up to ask if she gave us a smoking room by accident she cursed me out in an irate yell, so I hung up and drove up to the front desk once more. To be greeted by the same rude lady I tolerated the first time. She asked the maid she was talking to move aside and they giggled while looking us up and down. Obviously talking about us in a disrespectful and uncalled for way. I told her our experience and she got loud and angry again and turned around her computer screen showing me my reservation which said non- smoking. I explained I was only asking and that the room stunk regardless of my reservation. She then gave us a new room. When we opened the door we were slapped in the face with a mildew smell. We then went to family dollar up the road and bought a candle, febreeze, allergy pills and lysol in an attempt to fix the problem without dealing with the woman again, who I'm sure didn't want to help us. I don't plan on returning and the last time I stayed at Red Roof I had a wonderful experience. It really is a shame and I thought they held themself to a higher standard. I have pictures of the rooms, our receipts from products to fix the stinch, the condoms and even video of the woman's nasty attitude and way she treated me at the front desk. The amount of disrespect and the room is just crazy. All in all worst hotel experience to date. I have a couple of the photos and my girlfriend has more and video if you would like, that can be provided.

My company pays for the week I pay for weekends because it's just easier to stay where I'm at on weekends, because we work out of town a lot. First complaint is Redroof inn Manassas location. Front desk clerk Mary is absolutely rude an a straight out liar! She called an told my HR I was arrested an took to jail out of my hotel room. I was fired at work the following morning. My boss figured out there was no way I could have been arrested an sent to jail an be at work that morning (Mary called at like 12pm that night) I was gave my job back an apologize to by my boss. When he confronted Mary about it she said it was a mistake! Come to find out she was trying to cover her own a** because I had fell asleep waiting on my money to hit my card so I could pay for Sunday so I didn't get to pay till Monday when I got fired! She did not ring my room phone or send anyone to my room for the payment. I understand it is not there responsibility to remind us to pay but I really fell asleep an went on to work in the morning an got fired cause I was supposedly in jail. Then she or who ever had the house keepers spying on me an my other crew members an also the older white man. I've caught him pushing on doors an looking in the windows! How creepy!
Second complaint at redroof Dumfries Quantico location our company has a contract with the Redroofs when we went to check in last Monday 5/6/2019 they claimed they did not have our paperwork mind you we have stayed here a few months back, so there for everyone was late for work that day cause nobody could check in there rooms right away. So our boss had to come an talk with them an him an HR had to redo all paperwork over again when it was already supposed to be in the system. Well this morning was a problem, I pay for my room on weekends an the company pays during the week. I was told to vacate my room until they get the VIP number. So went to front desk an asked if either one of my bosses had called yet the front desk man was very rude an had a nasty attitude to me. Telling me to vacate until the room is paid for I explained to him this has never been a problem before when we stayed here, how come it's a problem now he said "cause we won't get paid" I asked when has my company ever not paid? We get busy sometimes an they payment might not get there until 2 pm sometimes but it's always paid why else would we have a contract with y'all? He was just very nasty said he didn't care an that I needed to leave till he got conformation. Sometimes where we work we do not have a signal so I couldn't get in touch with my boss right away so I just left out walking around until my boss calls me to let me know I can go back in my room. My complaints are about how these front desk people be talking to your customers. We are really considering taking our contract to some other establishment. Cause there is no reason to be talked to like a dog when I am being so nice and polite an just trying to get an understanding of what the problem is. I don't knw if it is because he was foreign or if that's just how he is but he needs better training on how to talk to people. They all do really. I'm from South Carolina an we do not talk to people the way these people here in Virginia talk to people an maybe I'm just not used to the rudeness but I Guarantee they will get a lot better response if they had manners.

Ryan Burkhart at the Chicago location is a disrespectful, unprofessional poor excuse of a manager. He treats the employees horribly & fire employees for being African American, claiming to want more Latin room Attendants. He is not in the housekeeping department. He talks down to the African American and treat the Latin ladies with the up most respect, he lies on employees because he feels because he under management that he can get away with making false accusations on/ or against them. I was fired out of the blue with no explanation. I was called a bald face liar & he said I'm not comprehending what's needed there which is very unprofessional on so many levels. He needs to be addressed on how he mistreat employees.