Red Roof Inn
reviews and complaints

Almost lost our lives! They knocked on our door asking if we were interested in buying drugs. I did not open the door; told them to go away. Called the office. Told sunny what had just happened ; and that we were not going to put up with this. Sunny was asked to come to the room. Sunny was not watching the cameras. Cameras probably do not even work ; up for show & tell. Wanted a description of the guys that were trying to get us to open the door. Believe this is sunny job ; not ours. Sunny did not even try to find out who was messing with us! Fire alarm had toilet paper stuffed in it & door had to be fixed before. So this obviously has happened before. Heaven knows how many times. We will never stay at a red roof inn again! So then sunny went to office to call the main manager (who looks just like sunny). While we were waiting for sunny to return back to our room they approached our room again a second time only this time they were trying to kick the door down. So I yelled I am calling the police ; and I did just that! So we called the tulsa police & they were familiar with this red roof in airport 35 n. Sheridan in tulsa oklahoma location! This location is a death trap! We went back the next day cause we were told we would receive a full refund by the main manager. Think they are in on what is going on at this location cause they did not even look at the videos & this was at 1:00 in the afternoon. Main manager admitted to my husband & I & my sister that he had not looked at the video. Already had made up his pathetic mind about what he had planned to do which was nothing! Guess they are waiting for some one to die before they will get police security for there premises. They trick the customers by using the red roof inn airport logo at 35 n. Sheridan in tulsa oklahoma! While we unloading the car we saw 4 drug transactions. No shame in their game! This location is known for drug & gang related with prostitutes! Also need to know that I have called customer relations 4 times about this location and still have not received a proper response : which is a full refund with our deposit. We were only there for 30 minutes. Please be safe! And avoid this location!

My room has been filthy my whole stay. My name is leon Coakley I checked in to Parsippany nj on july 21 until August 6 2018.
Room service doesn't come until after 5pm when they do come. July 27 the did nothing at all . July 28 I ask for the bedding to be changed, they just put the sheets and towels on the bed I guess I'm suppose to change them my self and the towels on the rack my self. July 29 old sheet are still in the room I called the manger at 6pm she put me on hold and then said she would call me back any never did. I have stayed with this company for many year but I'm finished. I will go to Laqunta leon Coakley [protected]

7/25/18-7/27/18
Conf#[protected]
Room 210
Requesting a full refund due to poor service from management in concern to have clean bedding/bathroom from the start of my stay. Pictures are attached. I asked to speak with management at 7am and I was told she was busy and she would call me. At 11:45am I called the location and I was again told that the manager was busy and she would call me back. I then went back to the hotel around 2pm and she was still busy. Around 4pm I stopped at the office to speak to the manager and I was told she was coming. After waiting almost 30 minutes she came out, only because a emergency responded showed to speak with her. She walked over and stated that they were short of staff and there were only two people cleaning rooms. The manager insured me that my bedding would be changed, she stated she was not sure an exact time but she would make sure it was done. When O arrived back to my room at approximately 1am, there was not any change that took place with my bedding. I went downstairs to the desk to speak with the gentleman there. I explained to him the situation and the process in which I took on the attempt to get the situation resolved. The guy got up looked in a book and then stated " this is odd it says here that someone changed the sheets and it was taken care of". He stated that he could not leave the front desk to come check the room for me but he could only give me bedding and I would have to change them myself because he was the only person working. I was then given bedding to change my own sheets by the night worker. He never stated that it was written that I refused service or anything of the sort which management tried to pull in order to attempt to cover the horrible service. Never was it offered for me to switch rooms due to the inconvenience.

This morning upon checking out I asked to speak with the manager once again. I explained to her that no one ever came in to clean the room and I explained to her the actions taken with the overnight agent. The manager Evelyn or Irene ( black lady with natural puffy hair) stated that she would have to contact the assistant manager because she wrote that she cleaned the room personally. After calling she came back and stated that the someone came to the room and I refused service, which was not the truth. I explained to her that she asked me if I need any towels and I told her yes a face towel and I showed her the dirty towel that was give to me. The head manager then proceeded to state that it must have been a miscommunication and she was not refunding my entire stay because she felt it was a whole other day and then proceeded to roll play how I should have said certain things for staff to change my room assignment. ( extreamly unprofessional) I asked her if she could walk up with me so we could view the room together and she responded no that she spoke with the manager. I then showed her the pictures that I took on both nights of the same exact stains and tub dirt. In order to take a shower I had to put on shoes just to make sure I did not touch anything.

As a manager in customer service myself, if a customer is asking a manager to verify something for clarity and things of the sort, there should always be time to help that customer. I feel that this was one of the worst and most uncomfortable experiences I have ever had with Red Roof Inn. I do not wish to speak with the manager from the Beaumont, TX location but I would love to speak with someone from the corperate office. To tell a customer that they are the ones that caused the situation and say you're not going to help them is unacceptable and training in customer service should take place at that location.

Thanks in Advance
Kendra Watts

The suite I stayed in was dirty. Cabinets falling a part, bathroom ceiling peeling downward, toilet paper dispenser and soap dish in the bathroom coming away from the wall. The kitchen sink has caked up [censored] and the sink by the door stopped up. Not mention when I grabbed a towel to dry off, long hair was on the inside of it and the towel that was left on the edge of the tub. It was just filthy. It's no wonder my allergies were haywire. Parking space not available, because huge vehicles are allowed to park side ways taking up 3 or more spaces close to the entrance. Why ask for a tag number during registration if you can't call the rooms at night to inform the guests of any issues with vehicles/parking? Staff member, no help. I have pictures. No offered any kind of resolve. Very disappointed.

Hi my name is Amy Flanders I have been having some housing issues and I have been staying at the red roof and other hotels in the area. Due to the concert venue near the Mansfield location I have to move to another hotel close by after I was checked out of the room I was notified that I wasn't allowed back there due to the maids found something on the lines of a drug paraphernalia which I have never done drugs in my life nor has my husband who is sick with cancer in the room I was in. I am mortified that after all the time and money I have spent at the hotel that I can't go back there. I have my 16 year old son with me full time and I am no way a drug addicted I go to work everyday and try to support my family and keep a roof over their heads. I am very concerned that the rooms are not getting completely cleaned before someone else is renting them which the manager of the hotel told me it's my responsibility to check under the beds and make sure the rooms are cleaned sufficiently I as a customer should not have to check under beds

I was put in room 305, I looked at it and left the room ASAP! There was black mold on the outside wall and peeling paint falling on the floor! I went back to desk and was given 225, I looked it over and black mold on the outside wall but not as extreme. The toilet ran almost constantly, the window screen was shredded!
Third floor hall at the end has a bad water leak with the carpet soaked bad enuf to splash in it, second floor ceiling tiles were soaked and sagging and water running down the wall, carpet soaked. First floor has water running down the wall also.
I told the desk person, a guy, and he kind of laughed it off and said he would have maintenance take care of it, nothing was done! The day I left, I told the desk person, a girl, and she also laughed it off and said it happens here a lot. Unfortunately I paid for two nights and stayed those nights. In the main lobby there are large water stains on the ceiling that haven't been fixed.
Someone really needs to inspect the entire building as in sure those rooms are unhealthy, but to make a buck, they get rented out!
I was there July 17&18 and will NEVER return to that place. I have stayed in other Redroof inns this month and they have been great! The location in Mesa Arizona was so good that I doubled my stay time.

Hopefully you look into this and don't just blow me off as a disgruntled visitor. I am newly retired and plan on more traveling, but I hope I never run into a place like that again, disgusting building that needs major attention!

Steven Ludwig
[protected]@AOL.COM
[protected]

I was left by a friend an envelope at front desk the night before I checked. When I was checking out of my room I asked for the envelope and they were not going to because they open my personal envelope and seen it was money said it was deposit which is not true because I paid with credit card. The maid service was terrible I stayed for four nights and they never change the bedding or took out the garbage we had to take out our selves. The hot tub looked like old dish water it was brown and scummy

I booked a reservation to stay 1 night at London, KY, I-75 on June 29, 2018, with Booking.com. I canceled the morning of-of which it was listed as FREE CANCELATION.
After 4 phone calls to Booking.com and the Red Roof, I still have not received my refund. They assured Booking.com they would refund on June 9, again on June 12 and today is June 19th and I still have not received it. They refuse to send confirmation of the credit. I will call again today and then call my bank and KY BBB and post on every social media site I can find, what terrible customer service I have received from both Red Roof and Booking.com. Ridiculous

I am writing to advise you of the horrendous treatment I received by one of your employees when I attempted to check into your hotel in Virginia Beach. When I attempted to check in around 1:45pm-2:00pm the front desk employee first advised me that she could not locate my reservation and that the hotel was fully booked. After I advised her that I had a reservation number and I proceed to show her my print out of my reservation which I made with Booking.com; she advised me to come back that hotel was totally booked and there were no rooms available, that I should return at 4. I advised her that my husband and I had just traveled 8 hours and we were exhausted and it was only 1 in the afternoon and we could not wait around for three hours. Not once this front desk person offer to take our luggage and hold them or made any attempts to assist us or mitigate the situation. My husband and I were forced to walk with all our luggages and check into another hotel costing over $300.00. The service of this front desk person was appalling.
Once we return from our trip, we notice that Red Roof Inn had charged us a fee for not check in. I am in disbelief as to why we are charged when your representative advised us that there you were fully booked and had no rooms available. To add further insult to injury upon calling the manager of this particular Red Roof Inn, the front desk person who rudely greeted us answered the phone and hung up on me. I can't not full express my amazement at the egregious behavior of this employee that you have as the face of this company.
Needless to say, I want a full refund of the amount that I am disputing of $ 178.69 on my account. The amount is grossly inaccurate because at the time of check-in at around 1:45pm-2:00pm I went to the Red Roof Inn, 196 Ballard Court, Virginia Beach, VA 23462 that I made a reservation for and was told that there were no rooms available and to try back around 4:00pm. So at that time we had no other choices then to get another room at another location where I spent $370.08 for the two nights. I am requesting that you correct this grave injustice and reverse the charges related to the disputed amount.
Enclosed are copies of supporting my position. Please investigate this matter immediately.

Very truly yours

Karen Lindo

I rented a room at red roof inn six flags, thinking it would be a nice place being it is 5 minutes from the park. Yeah, well inwas wrong. So, when I got there on June 25, 2018 to check in for my 4 days, there was prostitutes and drug dealers everywhere. The signs in The office was they were working with the Fulton county police to stop the prostitution, that is a joke. The manager doesn't do anything about it, or anything to that fact. It took me like an hour to check in, but I did. Then I had to use the restroom and had no toliet paper, I was berated for a roll of toilet paper, what is your name, what room you in, when did you check in, all just for a roll of toilet paper. Then I needed another towel oh yeah that was a waiting game, but I do have to say the little guy was a very nice guy and he got me a towel when he could. Then I swear a light bulb blew, it was the only one in the room, thank gawd my hubs had one in the car, cuz I asked the desk clerk for one, he said we (customers, not just me) were making him nuts and he was gonna kick us all out. Really nice. This hotel was the absolute worst. They cancelled my reservation that I had made also, sent me a email saying I cancelled it, yeah that didn't happen, wish it would have though. Ugh this place is not a place to rent at all. I can not believe red roof hangs a shingle on this place. The halls smelled like weed, ppl in and out buying drugs. It is pathetic. So, i call the customer service right, hahaha that was a joke. As i am talking to her she tells me I am on the do not rent to again list. Now, into not understand that. I was quiet, courteous, unlike their workers or the thing that is the manager. I got angry about that, not to rent to me again, But hey I was looking at your reviews from all over and this is not a hotel chain that needs me money or me to stay in another one. You need to step up your game red roof cuz you suck. So I will never ever look at a red roof again, this is really bad. You should be a shamed of yourself. But I know you aren't. Continue to rent to the dregs on society cuz I will never darken another door of this place, even if it was the last place on earth. Gross !

So my husband and I pulled off the highway to get a room and get some rest before continuing on our trip. The attendant on duty was very friendly and helpful. We check in go to our room where it's as hot inside as it is outside. The ac Was off so we had to wait almost two hours to go to sleep because it was so hot in the room. As we continue walking in the room there is mold on the bed and floor. There are white stains on the carpet, stuff on the walls, and the beds were horrible and the pillows were flat. This is by far the worst hotel I have ever stayed at. I will never stay in this location ever again. Below I posted photos I am however missing the photo of all the mold in the bathroom I have sle lupus which is a auto immune disorder and I'm hoping to god I don't get sick our reservation was under Wesley story our confirmation number was [protected] I really would like a refund for my stay as this is not a healthy place to stay

We recently stayed at the Red Roof Inn Lancaster-Strasburg for approximately 2 hours on June 29th from 2:30 to roughly 4:30. The reason for our short stay was because upon arrival at the hotel there were cats coming in and out of the rooms and sitting in the windows as well as people loitering around the rooms passing cigarettes around. It seemed like a commune. After taking our stuff to our room we laid on the bed to relax for about 20 minutes before we left to go shopping. While we were out we noticed 3 of the 4 family members had some type of bites on their backs. Obviously it was bed bugs or fleas from the cats.

There is no way I was going to let my family stay at this nasty establishment. The beds definitely had bed bugs o fleas. We decided we were not going to stay there so I called and told them that we had to leave and went back to get our stuff and explain to them why we were leaving and they said there was nothing they could do! they said we needed to give a 24 hour notice and that we were the ones choosing to leave so we don't get a refund! We left and had to go find another hotel and pay another $200 so we could stay and enjoy our mini vacation in Lancaster.

After arriving home we noticed another $103 charge on our card. I called to inquire about it and they said it was a mistake and they would refund it. So I explained to them again about how nasty the place was and about the cats running around, to which they said this was a family owned hotel and that they could have cats if they wanted. As of today we have not heard from Pat, the manager which we sent several emails to nor have we received a refund for the $207 which we paid for our 2 hour stay, which I think we are entitled to under these circumstances!

I would hope that you could please look into this and see that it is taken care of. I feel that we should be reimbursed for this because of the unclean environment that was provided. The website looks nothing like the surroundings of the hotel or what the rooms are really like. It is not fair to the people that book online.

Thanks for your time,

Mike
[protected]@gmail.com
[protected]

This past weekend my family and I traveled to the Red Roof in Maryland and were extremely disgusted. Upon entering out room it was clear that it was unclean. as there were dead bugs in the corners of the floor and dirty clothes under the bed. there were no mattress covers on the bed and we found a few actual bed bugs! Immediately after we spoke to the woman who checked us in and she admitted to having knowledge of the bed bug issue. I'm astonished as to how the employees and management of this hotel can allow guests to be in rooms such as that. Wanting to just get out of there I was given issues about receiving a refund because there was no manager. There should always be some kind of management available. After calling red roof directly I finally received it but the entire situation was irritating and upsetting after a long 7 hour car ride that was not what I wanted to be dealing with. That will be my first and last time with Red Roof.
I have no desirable resolution for myself but I would hope as a company you can fix this for your future clients.

in may 2018 i made reservation at red rood inn bossier city cancelled in timely manner was told by red roof it was cancelled and would not be charged to me

however it appeared on my credit card which i am disputing case id [protected]

this was done thru priceline priceling contacted red roof while i was on phone and was told it had been cancelled with no pending charges

red roof needs to take care of this immediately i am widow on SS was moving and need place to stay however something else came up and i could not move at that time

marie dwhitworth [protected]@bellsouth.net

I had two weddings to attend Friday 7/6/18 and Saturday 7/7/18 and have a checkout day of Sunday 7/8/18. From my very first hour there I was electrically shocked trying to do my hair with their cracked hairdryer (photos attached) maintenance had to come and remove it from the wall for my safety. The toilet had to be repaired many times, and is still broken when i checked out, the dresser is broken and everything was OVER dirty. I ended up getting a different room in the middle of the night and using it to shower and toilet. I ended up paying for two rooms and one of them was being repaired the whole time. I am requesting a full refund of room 320 in the amount of $159.60 and a partial refund of room 319 that I was forced to move into at midnight due to the conditions of room 320 in the amount of $58.55. And ontop of all this I was charged TWICE for room 319 (bank statement screenshot attached) I find that to be a fair reimbursement for the difficulty I was subjected too during my stay there. Total amount that I believe I'm entitled too is $333.75. That includes the DOUBLE charge to my bank account. Kindly review all my documents plus statement and contact me as soon as possible to let me know about my resolution. Thank you.
[name removed]
[protected]@yahoo.com
[removed]

June 21-22 2018 want refund!
I'm from Montreal and I booked the wrong date at 8:00pm for the day I booked it. I wanted to change it to the Friday. I called PriceLine the booking agent I went through the same day as booking for the following day. They called the hotel and no one answered.. I called them back the next morning. They called the hotel and the hotel said no because of policy. So I called the hotel and told them my story. The girl I spoke to said they would call me back with booking which she never did. I called again and a woman named Jennifer said she couldn't do anything and to call back for the manager. I called a 3rd time and spoke to the manager Patel. All I wanted was to switched the date, he doesn't lose anything and I don't lose anything. He was rude, kept cutting me off and lied that I or Priceline ever called them earlier and that it was my credit card and not mine that was used.. The worst customer service ever and I wouldn't recommend Red Roof Inn to anybody and I've been posting on how bad I was mistreated for a small thing that could be easily fixed.. You wonder why other countries dislike the United States.

I am staying at Red Roof Inn in Mt. Pleasant, SC Patriots Point. My reservation was 6/25/2019 (Monday) until 6/29/2108 (Thursday). On 6/26/2018 (Tuesday) at ~ 1045 I noticed black/brown bugs on my white bed linen. I photographed the bugs and called the office by dialing zero. A maintenance person came to my room and witnessed the bugs. The manager called and requested I come to the office to get a key to move to another room. I showed her the photos of the bugs. I was in the process of moving from the 2nd floor to the 1st floor (no elevator only stairs). It is almost 100 degrees today in Mt. Pleasant, SC. The temp is in the 90s. I have migraines. It takes me about 1 hour to move my pet and what I brought (heavy laptops for example). The manager called and spoke to me disrespectfully and rudely about why was it taking me so long to move, that check out was 1100. I wasn't checking out; I was moving because there were bugs in my bed linen. No one offered to help me. I believe I should have been given the time I needed (taken into consideration the 90 degree heat, stairs, and my migraines) to move because of bugs in my bed and not spoken to in a rude or disrespectful manner about any time it took me to move. I am presently searching for another hotel to move to. My husband and I are well traveled, and I believe the customer service was very poor. When I stayed at a hotel in California and had to move room because of a plumbing issue, the staff helped me move by grabbing heavy bags.

My family and I are staying at the red roof in on Knoxville off paper mill rd. We are staying three nights. After the first night no trash was removed from the room. After last night, still no removal of trash, the bed wasn't made and the old towels were left on the floor. I have attached pictures. The person at the front desk was very nice, however not much she can do. I have attached pictures. If this is how Red Roof Inns are run we will not be using your facilities in the future and will make sure friends and family stay clear as well.

Chris Hedquist Room 107. Our Reservation # was [protected].

We booked two rooms last night and both rooms were wet all contents including the bed was wet and stinky, the tissue paper and the bathroom contents desk chair was wet filled with mold. One of the gentlemen was ill . We had to leave in the middle of the night and sleep in the truck due to the uncleared unkept rooms . The smell was not good and we went to the front desk got our money back and the clerk did not say anything about the rooms. Apparently they knew these rooms were filled moth mold and filthy . I have never experienced anything like this before. I had to take meds, eat lemons and drink plenty of water. I'm going to the Dr to get a wellness check. Something really needs to be done about this!

My brother stayed at the above reference hotel on Tuesday, June 12, 2018. The purpose of his trip was to attend my Grandmother's funeral, in which he was a Paul Bearer as well. They stay at this location was horrible and totally unacceptable; too imagine having to staying in conditions like this and comparing them to his tour of duty in Iraq is such a shame! Please review the following photos and take immediate action!

Also, to advertise this location as "Seaworld" is very misleading and a sure way to lure more guests!

The staff was horrible as well, the morning he was checking out on 6/13/18; the clerk was too busy on the phone on what seemed as a personal call.

I implore you to take immediate action at this location: 6880 Northwest Loop 410, San Antonio, TX 78238.