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Red Robin
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1.1 229 Reviews

Red Robin Complaints Summary

3 Resolved
214 Unresolved
Our verdict: If considering services from Red Robin with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Robin reviews & complaints 229

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Newest Red Robin reviews & complaints

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7:59 pm EDT

Red Robin Teacher appreciation on june 5, 2018

Greetings on the day and in question my wife and I went to the Red Robin in Chesapeake Town Centee in Chesapeake, Virginia for the special. We wanted in line for over 2.5 hours just to find out the hostess never put us in the waiting list. So then we tried to call in the order but no one answered the phone. Just felt like we lost out on a great opportunity especially for people who Have supported your company numerous times before!

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8:49 am EDT
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Red Robin Bad dining experience request for reimbursement

I was traveling with my family through vineland nj when we all got
hungry. We saw your sign from the highway and pulled in for what
we anticipated would be a good hot meal.
Before I continue let me just say that on that particular highway
we had our choice of Red Lobster as well as a few other well known
places to eat, we chose yours.
We were seated quickly enough and the wait staff was very competent. That unfortunately is where our good dining experience
ended.
We ordered, got our drinks, then the debacle began.
My soup, came out stone cold. I sent it back, it returned too salty to consume. Everyones food came out in a similar condition.
Cold Onion rings, Cold soups, the only thing edible was my burger
and some sweet potato fries.
Needless to say I am very disappointed in my dinner there. Seven of us, seven cold versions of hot food. This should be as unacceptable
to you as it is to me.
I understand that sometimes establishments like yours are short staffed, but this is as I said, unacceptable !
Lastly, If this had been my first experience with Red Robin, I would
never return again.

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9:32 pm EDT

Red Robin Bad service

I went to order a Pig Out Tavern, was very upset when I was told aioli was not going to be made anymore that all you get is mayo & bacon instead so I asked for another sauce like poppy seed honey mustard so it was okay but between a %10 - 100 service I give it a %15 because I'm no chef but taste means allot to me when I eat good food of any,
my sister threatened me to not complain, I thought about it so I let you guys know what happened anyways. I dislike it when things get taken away like aioli, it is companies choice though so if you read & review this thank you.

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11:59 pm EDT

Red Robin Red robin oxnard california 93036

First of all we got there took about 15 min for waiter to come to us I ordered a lemonade and it tasted like fountain water took another 30 min for appetizer to come to us they ran out of onion rings ALL of the tables around us were dirty and at this point we were upset and canceled our order we didn't eat our appetizer or drinked our drinks and they still charged us for everything except the lemonade the manager or waitress didn't even apologize after telling them the reason why we wanted to cancel.

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6:24 pm EDT
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Red Robin Service and would like a refund my money back

My name Maggie I went to Red Robin was not happy with the service I didn't get my fries or drink waiter forgot to bring them has to ask a manager didn't even have silverware or napkins to eat with food was not that great had to set it back wasn't happy would like a refund on money back and I was just not happy don't think I will be visiting again thank you for your help my email [protected]@gmail.com thank you

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6:58 pm EST

Red Robin Paid and didn't receive food.

On 1/20/18 I ordered online for a meal that was $31.56. The location I had ordered from had a "kitchen fire" so we never received our food. We were told MULTIPLE TIMES that we would get a refund and here we are almost a month later. No refund, not contacted by anyone.
I have the online receipt and my bank statements that show I purchased and was never refunded.
I will be telling all friends/ family about the awful service I have received and my money that I was jipped out of and I will continue to contact until I receive the money I paid for without receiving a meal.

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10:07 pm EST
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Red Robin Server

I was dining in at Red Robin, in bear Delaware recently and my service was awful. My server Jackie was rude to my table and also I overheard her being rude to her co-workers. Everything she was saying was unnecessary, obnoxious, and overall disrespectful. I do not appreciate a service so poor, and the fact that the managers did not reprimand her actions and negative attitude towards others is very unprofessional. I will not be dining at this location, or any other Red Robin in the future with the way employees are treating each other.

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9:02 pm EST

Red Robin Red robin food

1/17/18, Town Center Drive, Oxnard, CA. Red Robin's "Guest Support" page and forms inoperable (on purpose?).
Ordered Sam Adams Winter Lager, a seemingly safe item. I did not pay close attention, and took a drink. The beer was very dark, flat, and tasted toxic or poisonous. The bartender felt sick when she poured it down the drain. I do not know what was in it. I told her to get a sample of it, in case I got sick. She would not. The manager was told, and was completely indifferent. Red Robin does not make the beer of course, but I would be worried if I were them.
There is no way to contact them through their website, I tried.

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Sulphur7
, US
Jan 18, 2018 9:29 am EST

You can contact Red Robin Corporate on Facebook, Twitter or instagram. You can also go to their website, click on HELP and then on Restaurant Feedback.

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12:07 pm EST

Red Robin Veggie burgers

December 26th I went to my local Red Robin in Carlisle PA and was so disappointed to find out the Boca and garden burgers were no longer an option instead of the regular beef burgers. As a vegetarian I'm highly disappointed in Red Robin for getting rid of the option. This was the only restaurant chain I knew that made extremely good veggie burgers that I loved. I will be banning Red Robin for now on they seem to be getting rid of good things and giving you less option instead of more. Pissed

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3:33 pm EST

Red Robin My whole online order and service

On Saturday November 4, 2017 I placed an online order and also checked curbside delivery. We got there and waited 10 minutest then we called inside the restaurant and was told they would be out right away. We had to wait another 15 minutes for our food. We were on time for the pick up. When we got home (we live 10 minutes away) needless to say that our food was cold and wrong. Our order was over 75.00 for 3 people. To you that might not be a lot but to us it is. We were celebrating an accomplishment that our special needs grandson had done. What a disappointment!
I would like to have a refund. I am so disappointed in your company.

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7:38 pm EDT

Red Robin Management

I was eating at red robin while the person I believe to be the manager was by the bar talking bad about me and my kids while saying racial slurs. I'm not sure of her name but she is brown skin with red dread locks. While I watched all of this being done she proceeded to go behind the bar and pour 2 shots and then took them to the back. I don't know if it was for her or not but it definitely was not for a customer.

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9:35 am EDT

Red Robin Food dropped on floor then put on grill

On Friday July 28 2017 @ 8:10 PM a cook dropped a box of frozen hamburger patties on the floor, picked them up quickly and place them on the grill. This is now on social media and will continue to be shared in the city of Liberty MO where this happened. The photo does not show the food on the floor only 2 workers that were there when it happened. The damage is done and those who see this now have a choice to make since there are several hamburger places to choose from. (5 Guys, Culver's, Wendy's, 54th St)

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8:57 pm EDT
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Red Robin Bill error

On march 12th I ate at your riverbank ca store. I attempted to pay with visa gift card [protected]. I was told that the card wouldn't take and paid with a regular credit card. I didn't think anything about it until I tried to use it and found that the $3106 had indeed been removed. The food was okay but not worth $62.12 plus tip. I want that money back.

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7:51 pm EDT

Red Robin The service I received

The service I received from Nicole Andrea on April 29th at 3:49pm was beyond ridiculous. She took my order and gave me my bill I advised her I did not order a salad I ordered a burger and salmon sandwich she immediately cut me off and said I know what you order and I just simply put your rewards on someone else bill. I purchased a $4.25 lemonade that tasted like water, I advised her of this she was very short and rude to me I asked her if she took if off my bill. She went on to state rudely yes and you can look at your receipt for proof. This was beyond the worst experience I have ever had she is the bartender is is supposed to be friendly which she was not. I am tempted to never go to another Red Robins again.

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7:01 pm EDT

Red Robin Customer service

I just left red robins and wanted to express about customer service. I called in an order for two tavern double burgers one minus tomato .The young lady was waiting on customers and so I waited until she saw me sitting g after few minutes she asked if I had been taken care off I responded no she came over and looked it up and said it would be a few more minutes. So I waited. What I did not like was the fact when my order came up . For one they don't let them know a order is up. Two. She was taking care of others but walk over where my order was look below to get something out of the bottom shelf where my order was and walked away going back to the customers on the other side then I noticed she keep her back to me while talking to another employee which I felt instead of talking one of them could have got my order still sitting their . I ended up flagging her down and she came over straight to the order and handed it to me and said have a nice day. Now you ask what was wrong with that . You can. Not tell me when she came over to get something out from right below my order and not see it and to keep talking to the other customers v and an employee instead of getting my meal . Not excusable. It was rude and not right. . So I am letting you know I left unhappy.

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5:57 pm EDT
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Red Robin Service

We ate at your restaurant at 8190 N. Shadeland, Indianapolis, In. on March 28. Our servicer name was Megan and she also was the servicer for another table which I am complaining about. This lady order a bar drink for herself and for another person who hadn't arrive yet. Megan didn't ask for her ID and how could she leave a drink for someone who wasn't even there yet. What if this was someone under 21?There was four in our party and we had to ask for ever extra we needed and refill on drinks. The restaurant wasn't busy.Also the carpet was nasty and hadn't been sweeped in a while.We love eating at Red Robin but this one didn't live up to how the other are. Someone needs to
visit them and train the help on serving drink .

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4:21 pm EST

Red Robin Problems with gift cards

My family and I have repeatedly had difficulty receiving the full value on our Red Robin gift cards, even ones issued by the Red Robin restaurant. We have only had troubles at the California, MD restaurant. Within the last half year, we went 3 different times, and used new gift cards that had $25. Each time we told that there was less than half the value or $0 on the cards. At first I thought I'd done something wrong, so I didn't complain. The second time, I made a fuss, and the manager gave me a $25 card as an apology. Today, 1/6/17, when my husband and I tried to pay with it, we were told again that it had less than half the balance. I tried another card, and was told there were $0. The fact that the "apology gift card" didn't have the full value is an indicator that something is very wrong at that particular restaurant. A family member who was eating there tonight noticed exactly the same thing with her gift cards. Please resolve this! You need to send some "secret shoppers" to the California, MD Red Robin. I'll be happy to help in any way, because you need to catch whomever it is who is stealing your customers' money.

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4:53 pm EDT

Red Robin Lack of cleanliness

My husband and I decided to eat out at a "sit down" burger restaurant for a change. We went to the Red Robin on Acadia and Greenback in Sacramento. We were seated in an booth next to the windows. I noticed the awful layers of dust, dirt, and greasiness on the blinds as my husband was trying to open it for some sunlight. Every blinds, ledges and windows were covered in thick greasy grime, dirt and dust. I then looked around and noticed the dusts covered glass bottles hanging and wall fixtures covered with thick dust. I brought that up to the manager, who said, "she will bring that up to the janitors."
We decided to stay and not touch anything in thinking the dust will fall on our food.
The meal was a 2.5 rating: my sweet potato fries were burnt and my husband's burger was cold.
Returning home from the Red Robin, I was sick all night long with severe stomach ache and diarrhea.
We will never eat there again and I assure you, my friends and family will not dine there as well.
I would hope that Red Robin, who values their customers and have pride in their restaurant will take this matter at the utmost importance and take the first steps in making the necessary changes to turn this around.
In my home, you would never see such uncleanliness. It is unhealthy.

Thank you,
Jewls
[protected]

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7:56 pm EDT

Red Robin Service and quality of order

I visited Red Robin this evening, were seated and waited about 10 min before the waitress showed up to take a drink order and appetizer. About 5 min later we got our water and my beer. We then waited 30 min and flagged down the manager, could not get the attention of the waiter. Told her we had been waiting for 30 min and she went to investigate, 5 min later our appetizer showed up warm not hot and we heard all kinds of excuses about the hold up being the prep cooks fault, very little appology. The manager did comp our meal but said because of law I had to pay for my beer, told her I really didn't want the meal comped but they did anyway. I would have settled for an apology instead of excuses but all I got is it was the Chef and the salad prep person who was behind. When I left I did tell one of the managers that I would not be back. I passed at least a dozen restraunts to get to Red Robin I don't need the agravation of poor service

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DJBarlow
, US
Mar 04, 2019 4:02 pm EST

I went to Red Robbin on Friday March 1, 2019 and I have been to jRed Robbin several times and always has good food, so this time the burger was burnt around the edges bun not fresh and did not taste the same I ate part of it and should not have eaten any of it. I think it was cooked before and warmed up even the french fries were to done. I think the food had something wrong with it. Went home made 2 stops and second stop I got a very bad stomach ache threw up all the lunch. and this is Monday and I am still experiencing problems. As many times that I have been there I never had a problem, but not I will not go back for fear of experiencing the same sickness. Those people in the kitchen need to care about what they serve. I am very unhappy with Red Robbin and I had better start feeling better or I will have to go to the doctor and you can pay the bill, but it is me who is suffering.

Wine Is Good
Wine Is Good
, US
Jul 21, 2016 9:30 pm EDT

Sometimes, you have to wait. They explained the issue, but you expected, what? That they get on their knees and beg forgiveness? Your explanation was your apology. Get over it. You got a free meal for God's sake and still you are here moaning about it.

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4:51 am EDT
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Red Robin Service and drink problem, bottomless fries

I travel across the united states and I stop at Red Robin and I do go to the Exeter Red Robin 4 times a month. On Sunday 10/11/15 at 4PM there was a group of 5 we when to Red Robin get a bite to eat. It was not busy. The waiter name Roland and the Manager Tali The waiter took our order for drinks. We had order Tea it was more water than tea and had a bad taste. The Waiter got more tea and it still was the same. I had also asked the waiter 4 time to bring bottomless fries we never received any fries. We call the manger over to explain what is going on with the Bottomless fries. The respond I received was there are coming we get them from Idaho and Pakistan. I asked her what was that all about. The order was delivery to are table and their was not blue cheese louie or ranch dressing and still no bottomless fries and no tea. I called the manger back over and asked her again for bottomless fries and drinks. After all the meals were done we still had to pay for the drinks that we never received. The food was no hot. The Store location Exeter PA the general manger Steven Barnes. I would like a refund I can be reached at [protected]

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Red Robin Customer Reviews Overview

Red Robin is a popular restaurant chain that offers a wide variety of burgers, sandwiches, salads, and other American-style dishes. Our reviews of Red Robin are overwhelmingly positive, with customers praising the restaurant for its delicious food, friendly service, and fun atmosphere.

One of the most commonly mentioned positive points in our Red Robin reviews is the quality of the food. Customers rave about the juicy, flavorful burgers, the crispy fries, and the fresh salads. Many also appreciate the variety of options available, including vegetarian and gluten-free choices.

Another aspect of Red Robin that customers love is the friendly and attentive service. Many reviewers note that the staff is always welcoming and helpful, making for a pleasant dining experience. Additionally, the restaurant's fun and lively atmosphere is often mentioned as a highlight, with many families and groups enjoying the upbeat vibe.

Overall, our Red Robin reviews indicate that this restaurant chain is a great choice for anyone looking for delicious food, friendly service, and a fun atmosphere. Whether you're in the mood for a classic burger or something a little more adventurous, Red Robin is sure to satisfy.

Red Robin In-depth Review

Overall Rating: Red Robin is a fantastic restaurant that consistently delivers a great dining experience. From the delicious food to the friendly service, it's a place that you'll want to visit again and again.

Food Quality: The food at Red Robin is top-notch. Whether you're in the mood for a juicy burger, a refreshing salad, or some mouthwatering appetizers, you can always count on the food being fresh, flavorful, and cooked to perfection.

Menu Variety: Red Robin offers a wide range of menu options to cater to every taste and preference. From classic burgers to innovative creations, there's something for everyone. Plus, they also have a great selection of sides, desserts, and beverages to complete your meal.

Service Efficiency: The service at Red Robin is always efficient and attentive. The staff is friendly, knowledgeable, and quick to take your order and address any requests or concerns you may have. You can expect your food to be served promptly and with a smile.

Ambiance and Atmosphere: Red Robin has a fun and lively atmosphere that is perfect for a casual meal with friends or family. The restaurant is decorated with vibrant colors and has a comfortable seating arrangement that makes you feel right at home.

Pricing: The pricing at Red Robin is reasonable for the quality of food and service you receive. While it may not be the cheapest option, the portion sizes are generous, and the overall value for money is excellent.

Location and Accessibility: Red Robin has multiple locations across the country, making it easily accessible to most people. The restaurants are conveniently located in popular areas and are easily reachable by public transportation or car.

Cleanliness and Hygiene: Red Robin maintains high standards of cleanliness and hygiene. The restaurant is always clean and well-maintained, and the staff follows strict hygiene protocols to ensure the safety and well-being of their customers.

Customer Service: The customer service at Red Robin is exceptional. The staff is friendly, attentive, and always willing to go the extra mile to ensure your dining experience is enjoyable. They are quick to address any concerns or issues you may have and strive to make every customer feel valued and satisfied.

Special Offers and Promotions: Red Robin frequently offers special deals and promotions, such as happy hour discounts, limited-time menu items, and loyalty rewards. Be sure to check their website or social media pages for the latest offers and take advantage of the savings.

Online Ordering and Delivery Options: Red Robin offers convenient online ordering and delivery options for those who prefer to enjoy their meal at home. You can easily place your order through their website or mobile app and have it delivered right to your doorstep.

Dietary Accommodations: Red Robin is committed to accommodating various dietary needs and preferences. They offer vegetarian and vegan options, as well as gluten-free alternatives for those with dietary restrictions. The menu clearly indicates these options, making it easy to find something suitable for your needs.

Waiting Time: The waiting time at Red Robin is generally reasonable, especially during non-peak hours. However, it's always a good idea to make a reservation or check the wait times online to ensure a smooth dining experience.

Noise Level: The noise level at Red Robin can vary depending on the time and location. During busy hours, it can get quite lively and noisy, but it adds to the energetic atmosphere. If you prefer a quieter dining experience, consider visiting during off-peak hours.

Parking Facilities: Red Robin provides ample parking facilities for its customers. Most locations have dedicated parking lots or nearby parking garages, making it convenient for guests to find a parking spot.

Alcohol Selection: Red Robin offers a good selection of alcoholic beverages, including beers, wines, and cocktails. Whether you're in the mood for a refreshing beer or a handcrafted cocktail, you'll find something to quench your thirst.

Kid-Friendly Environment: Red Robin is a kid-friendly restaurant that welcomes families with open arms. They offer a special kids' menu with a variety of options that are sure to please even the pickiest eaters. The staff is also accommodating and attentive to the needs of families with children.

Vegetarian/Vegan Options: Red Robin has a decent selection of vegetarian and vegan options on their menu. From veggie burgers to salads and wraps, there are plenty of delicious choices for those following a plant-based diet.

Allergen Information: Red Robin takes allergen information seriously and provides detailed information about potential allergens in their menu items. They have allergen guides available on their website and in-store, allowing customers to make informed choices based on their dietary restrictions or allergies.

Social Media Presence: Red Robin has a strong social media presence, with active accounts on popular platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and mouthwatering food photos, making it easy for customers to stay connected and informed.

Loyalty Program: Red Robin offers a loyalty program called "Red Robin Royalty." By signing up, you can earn rewards, receive exclusive offers, and enjoy special perks. It's a great way to get more out of your dining experience at Red Robin.

Gift Cards: Red Robin offers gift cards that make for a perfect present for any occasion. Whether you want to treat a loved one to a delicious meal or give them the freedom to choose their own dining experience, a Red Robin gift card is always a great choice.

Catering Services: Red Robin provides catering services for events and gatherings. Whether you're hosting a birthday party, corporate event, or any other special occasion, they can create a customized menu to suit your needs and ensure a memorable dining experience for your guests.

Events and Entertainment: Red Robin occasionally hosts events and promotions to enhance the dining experience. From live music performances to themed nights, there's always something exciting happening at Red Robin.

Community Involvement: Red Robin is actively involved in the community and supports various charitable initiatives. They regularly participate in fundraisers and community events, demonstrating their commitment to giving back and making a positive impact.

Feedback and Complaint Resolution: Red Robin values customer feedback and strives to address any complaints or concerns promptly. They have a dedicated customer service team that is readily available to assist you and ensure that your issues are resolved to your satisfaction.

Sustainability Practices: Red Robin is committed to sustainability and has implemented various practices to reduce their environmental impact. They prioritize recycling, energy conservation, and responsible sourcing of ingredients to promote a greener and more sustainable future.

Mobile App Experience: Red Robin has a user-friendly mobile app that allows you to easily browse the menu, place orders, and even earn rewards through their loyalty program. The app provides a seamless and convenient way to enjoy the Red Robin experience on the go.

Reservation System: Red Robin offers a reservation system that allows you to secure a table in advance. This is especially useful during busy hours or for larger groups, ensuring that you have a guaranteed spot and a hassle-free dining experience.

Additional Services or Amenities: In addition to their delicious food and excellent service, Red Robin offers various amenities to enhance your dining experience. These may include free Wi-Fi, comfortable seating options, and even televisions for entertainment.

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Contact Red Robin customer service

Phone numbers

+1 (877) 733-6543 +1 (303) 846-5470 More phone numbers

Website

www.redrobin.com

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