Red Robin
reviews and complaints

The food at Red Robin was really hot when we got it, which was great! However, the lady who served us our drinks was straight up rude. We had to wait for 35 minutes to be seated because we were a group of 10 and it was a Saturday night, but we expected that. What we didn't expect was the attitude we got from the server. It was just crazy! On the other hand, the girl who took our food and drink order was awesome! She was really friendly and helpful. Unfortunately, we didn't get the 2 rootbeer floats we asked for. That was a bummer. To make matters worse, we saw one of the employees talking about us. It was so uncalled for and we could see her doing it, which was the crazy part!

Overall, the food was good but the service could have been better. We understand that it was a busy night, but that's no excuse for being rude to customers. We hope that Red Robin can improve their customer service in the future.

Went to Red Robin in Nashville West and boy was I disappointed. The food was the worst I've had in a long time. I ordered a hamburger without cheese for $12.00 and it was barely an eighth of an inch thick. It was overcooked and cold, making it very dry. To make matters worse, there was no mayo or mustard on it. The fries were also cold, which was a bummer. I asked for ranch for my fries and it took a whole 5 minutes to get it. I also had to ask for mayo and mustard, which took another 5 minutes to get. To top it all off, there were no silverware available, so I had to put the condiments on with my French fry. It was a complete mess.

I couldn't help but notice that there wasn't anyone in the restaurant on a Friday night at 6:30 pm. Now I know why. I definitely won't be going back there again. It's a shame because I had high hopes for Red Robin, but they let me down. I hope they can improve their service and food quality in the future.

I went to Red Robin with my mom to celebrate her birthday. We ordered two burger meals and were surprised when the bill came out to almost $100, even though we didn't order any mixed drinks. I had an ice water and my mom had a soda. The burger itself was nothing special, and we were disappointed with the price we paid for it.

One thing to watch out for is any changes you make to your meal or add-ons. They charge extra for sauce and seasoning, and their gimmick is that they charge top dollar because many things are unlimited, but you can only eat so much. We felt like we were being taken advantage of with the extra charges.

To make matters worse, I got food poisoning from the leftovers I ate the next day. I couldn't stay out of the bathroom and it was a terrible experience. Overall, I wouldn't recommend Red Robin based on my experience. The prices are too high for what you get, and the risk of getting sick is not worth it.

Me and my fam went to Red Robin for my hubby's 41st bday and let me tell ya, the service was a total bummer. It took like forever and a day just to get someone to come over and take our order, and even longer to get some dang water. When our drinks finally arrived, they were all messed up and I tried to tell our server, but she just straight up ignored me and walked away. Then, when someone else finally came over, they acted like I was being all high maintenance and stuff, even though it was their mistake. We had to wait around forever for anything we needed, and when we finally asked for some ice cream to go, they messed that up too and only gave us two. Like, what the heck, man? And don't even get me started on the food. The burger was dry as a bone and the rest of the grub was just plain not good. Overall, I gotta say, it was a pretty terrible experience.

Me and my wife, we thought we'd give Red Robin in Fayetteville NY another try after not going there for a while. We checked out the menu and placed our order, but we were left waiting for our food for what felt like forever. After 25 minutes, our food finally arrived, but it was cold, overcooked, and missing ingredients. I asked for a medium-rare burger, but what I got was a dried-out piece of junk. I gotta say, this was the worst restaurant experience I've ever had when it comes to food. The food was so bad, it wasn't even edible. I should have checked out the reviews before going there. The pictures on the menu were so misleading. We won't be going back there again. It was such a waste of our time that we just walked out.

I went to Red Robin in Lacey and it was a bad experience. The manager and employees were not good at their job. We ordered online and waited for over an hour in the parking lot. When we went inside to check on our order, the manager rolled their eyes at us and said "here they are again." When we finally got our food, it was cold. The manager laughed and said "the best we can do is remake it for you." I didn't want to wait another hour for my food to be remade, especially since I had already waited so long. To make matters worse, they still charged us full price for everything.

The staff was not professional either. They were more interested in flirting with each other and making fun of other customers. It was not a good environment to be in. I was very disappointed with my experience at Red Robin and I will not be going back.

I gotta say, I ain't too impressed with this Red Robin joint. Me and my hubby sat at the bar, lookin' to have a couple brews and some apps. But let me tell ya, them boneless wings were downright nasty. They was tough as old boots, and I couldn't even finish 'em. Next up, we ordered some pretzel bites, thinkin' they couldn't mess that up. But boy, were we wrong. Them things was deep fried to a crisp, and burnt to a crisp too. The bartender said that's just how they always are here, but that ain't no excuse if ya ask me.

Now, I ain't one to complain, but we barely touched either of them apps. Back in New York, the waitress woulda taken one of 'em off the bill, just to make things right. It ain't about the money, it's about the principle. If a customer ain't happy, ya gotta do what ya can to fix it.

And don't even get me started on the floors. They was slicker than snot on a doorknob, and me and my hubby almost took a tumble. I wouldn't recommend this place to nobody, unless you wanna risk breakin' your neck.

The veggie burger was terrible. It didn’t taste like the ones I use to order. It came cold and I think it wasn’t cooked. I order two because it was my daughter and my birthday. The root beer float was very good. I was very disappointed. This was May 27 2023. Ruth Basas [protected]@hotmail.com. I was at the Red Robin May 27 2023 at 12. :19 table 33/1 my sever was Madison.

May 1st 2:00 pm: 1) A majority of the staff can’t speak English well enough to be understood.; 2) Had to wait at entrance for 5-6 min before anyone showed up to seat us even though the entrance was empty; 3) was asked what side we’d like without informing us that most of the sides cost extra. We were lead to believe that with a meal, all the sides came with it free. To be charged almost $2 on top of an overpriced meal is almost unforgivable.

I have been to your Restaurant twice and used my royalty card and never received credits for my 3 burgers. One date was 04/17/23 on card # 2300 ordered 2 burger meals. Second was on 04/22/23 card #2300 and bought 1 burger meal. I needed 2 burgers to get a free meal, I have 7 now on my royalty card and it never changes when I purchase meals. Something is wrong with my royalty card and needs to be updated.

Can someone please correct this problem with my Red Robin Royalty card.

The restaurant was:

Red Robin

10057 Brook Road

Glen Allen, Va. 23059

Robert Kraynak

Phone [protected]

I visited Red Robins in the north Richland mall area in Tarrant county Texas. I wanted to order to go and was led to area by the bar to wait on someone to take my order. I waited a good 20minutes and then went back to front area to ask for assisted. After the front staff went to kitchen to get waitress I informed her of what I wanted. I then asked her if they had frozen drink with strawberry and mango. She stated no and asked if I wanted water. I informed her that since I was waiting I would like to order a drink and again after informing her of what they had she handed me the drink menu. I asked about other drinks and again she asked if I wanted lemonade. Once again I stated a acholic beverage and she then offered a milk shake. I told her to forget it. I waited for a long period of time and she brought out my order. My order was in a container with no lid in a bag and she walked away without saying anything. The restaurant had very little customers so I am not sure what the issue was. The customer service was very poor and the whole time I was waiting the women behind the bar were playing and joking around and one was rubbing a gentlemans ponytail with customers sitting in front of them. I will probably never go back and I was so looking forward to going since it had been years.

I was at the Red Robin in Grandville MIchigan. I ordered 2 crown royal doubles with cranberry juice the bill for these 2 was $31. ARE YOU SERIOUS! I can buy the whole bottle for this price. I will probably continue to go here but I will no longer even order a beer. Just water for me from now on. Is this how you are tryinh to make your money now? This was on April 15, 2023 at approx. 8:30pm

I was ordering online and went to check out and you automatically added the tip. You should leave the space empty and let the customers be able to insert their own tip amount. I looked up online customary should be 10-12% tip for carry out. It automatically added 17% tip, and I could not change it. Maybe owners shouldn't pay such low wages and expect customers to make up for cheap owners. You want to encourage online orders, no thanks!

We went to Red Robin in Poughkeepsie NY with my 3 kids and my wife. My two kids have a royalty discount for their birthday where both were born in march. The waiter said we should do two orders so he could apply the discount, so we did and when it came to payment he said he applied one discount and he can’t do two even though it was a different order with different royalties discount. The place was packed with people and they waiter kept getting busy and not getting back to me and asked to refill my salad with three different waitresses and I never got the refill and ended paying without getting the other royalties discount because I didn’t like to argue with the store packed with people.

My name is Rosa, I went to red robin on Sunday 3-5-22 1pm location 3609 9th st se Puyallup wa 98373. My boyfriend and I sat at the bar to grab something to eat. One of the waitresses came up and asked for our IDs. She looked at my boyfriends ID and than looked at mine and said “ Ill be right back" and took my drivers license with her. 20mins pass by and shes still not back with my drivers license. I got annoyed and asked one of the another waitresses that where is the waitress that took my ID. She said that she went to go verify my drivers license with her manger. By this time it has been 35mins that they haven’t gave me my ID back. Finally the waitress came and said to me “ unfortunately we cant give your ID back because its invalid ID”. I went up to her manger and asked her multiple time to give me my Driver's License back. She REFUSED to give me my ID and asked me to go wait at the lobby. I repeatedly told her that I was Not going to wait at the lobby without my ID. She said she was going to call the police and I told her to please do so, So they can proof to her that its a valid driver license. After I told her to call the police she gave me my Driver license back.

I’m extremely upset of how they treated and embarrassed me in front of everyone. This is not professional. This is defamation of character /Discrimination! Im asking for you guys to take this into hands and fire them. If nothing gets resolved Im taking and uploading this video into social media and YElP.

We went to the Wake Forest Red Robin November 25, 2022 to take some friends there. We had had excellent service there on a previous visit. Being elderly we go when there isn't a crowd. It was 1:50 pm. Our friends are in their 80's and he's legally blind. We're in our 70's. The young lady at the door was not very welcoming. She led us through one section all the way to the wall to a booth that you have two steps to go up to sit down. It was dark there and in the bar section which was not being used. I asked for a table with 4 chairs. We were led around another section to a table with a bench on one side. I again asked for a table with chairs and one in the light. The one beside her had chairs and was well lit. I had explained to her that he had difficulty seeing-could only see shapes in the light. The waiter finally came and was not happy. Our drink order was taken and it took 10 minutes or more to get something to drink. Finally our orders were taken and it was quite a while before it was served with NO silverware and No napkins. My husband had to get up and ask for those items and it took him another 5 or 6 minutes to bring those. He could at that time see that our drinks needed refilling but didn't bother to get us anything. Again, we had to ask for something to drink with our meal. We had very poor service. Our bill was $77.62. We did leave a smaller tip that we normally leave which is usually 20%, but didn't feel that a tip was even earned. You should not have to ask for drink refills, silverware to eat with and napkins. That experience makes it very difficult to want to go there again. There were plenty of employees in there, but it was almost like they did not want to serve senior citizens. I hope this is not your normal service.