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Internet data service
I can't access the internet provider by this Redone company since yesterday and they keep telling me cheap tricks to customize the APN and yet nothing changed. I am paying quite a big sum monthly just to let them take care of my services yet they failed terribbly. So to those who are responsible of taking care this trouble، please handle this case reasonably. Thank you.
Claimed loss: 2 days of loss.
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Fraudulent sales at mydin taman batik sungai petani on 23/11/2023
My brother currently used XOX telco. On 23/11/2023 redone salesman at Mydin Taman Batik had offer to upgrade the plan to 5G internet services without changing telco for RM10.00. they also identify themselves as XOX salesman. after that they change the simcard to redone simcard without customer consent. This is fraudulent and sales without consent. Please do take internal action before authorities are involved.
Desired outcome: Take action on those salesman to stop further damage.
Recycle sim card cannot use whatsapp application
Norkhizam Ahmad
Case no #389096
Hp no [protected]
ID-[protected]
I am register sub line under my main line [protected] to new sub no line 011-[protected] but what up no & call cannot get due to re cycle no still use by 3rd party.
Report case been made on 28/10/23 at 11.46am by agent red one at Nilai N.Sembilan. Until today exceed 24 hour no action taken as complaint.
My hp no to contact [protected].
Claimed loss: 2 weeks of service what up & call/SMS cannot get.
Desired outcome: I would appreciate fast action to made a response.
Is Red ONE Network legit?
Red ONE Network earns 91% level of Trustworthiness
Perfect Trust Endorsement: Red ONE Network achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Red ONE Network. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Red ONE Network's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Redone.com.my has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Redone.com.my has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Red ONE Network and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Red ONE Network has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 84 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Red ONE Network protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Redone prepaid service
Good day to you,
I'm writing this complaint regarding the redone prepaid plan that I am currently using.
Within these few days, my data connection is unstable where I couldn't top up my daily data through the usual method that I am reloading my daily data
Up until today, I have been receiving the error QSP5 due to several time request of reloading daily data but yet to receive any of them,
Could you please help me to check on this error?
Much appreciated.
Being asked to pay for service after I changed to another telco provider
I paid Red One for service that I had never used.
In recent months, I noticed emails from Red One where individual staff wrote to me, with not so nice language, insisting that I had not paid up for their service. I thought it was weird as I last used the Telcom's services in May 2021, and had ensured that I completed payment before porting my mobile number to a different Telco.
Then this week, I received a letter threatening legal action if the company is not paid within 7 days. Seeing that the letter was from a third party, I wrote back to ask the third party (a credit bureau) what this outstanding payment was about. Red One forwarded them 2 invoices, which I had never seen. The invoices were for June and July 2021. I had ported my number to the other Telcom by start of June 2021, and had paid the other Telcom since. For some strange reason, Red One's invoices indicated that I was actively using their service.
Red One was a cheaper option but I made the decision to switch out then as their customer service etc was not easy to understand. I am glad that I switched out, and will not be a repeat customer.
Desired outcome: Please don't do this to your customers. I will not be coming back.
i m having the same situation whereby i had cleared all payment ahead so that i can switch to another telco due to bad line and network issue.After months，they are now claimed that i owe them last month usage and threatening me for taking action against me.
Stupid customer service didn't proceed my complaint
Hey, are you scammer or what?
I found in my ccris ctos report that 2 red one product were purchased under my name and both didn't pay, but I have never ever purchase anything from you. When I go to your red one center, your customer service people ask me police report first. After file the police report and send them the report they said the investigation team will call me in 1 week time but did not call me at all. But then red one call me to ask me to pay the bill. What the [censored] why your internal people don't know that I complain that somebody purchase in my name. Are you internal people doing this? This is my first double. I am going to court case this case and viral it.
Desired outcome: Please investigate properly.I am not going to be responsible for the 2 purchase...which I didnt purchase. Pls clear it. Its very obvious somebody or any internal people are doing this. U pls investigate your internal staffs first.
Redone line not working and refused to return my subscription fees
My redone line is not working. Not able to receive or make calls or surf net.
Why you holding my subscription fee but not providing the service?
When I contact redone, yr staff keep changing the reasons why they refused to process to reimburse or reestablish my line.
Line always no bar and one bar
Line always not network and no bar. Wasting my money to take this [censored] telco. Idiot
Notice & Termination
I'm so disappointed at the moment because suddenly i got call and said i still got pending payment up to RM200+ for my old second number without receiving any notice or email and whatsoever (which that was 4 month payment as i'm using RM53/month and the number has been inactivated for quite long). This is really frustrating. Do u think it's worth to pay for the bill when u don't even use it? And why don't u call after 2 month inactivated and get me notified for this matter? Then when i'm asking about termination the answer is "must fulfill the payment first just then u can terminated". I'm really satisfy with this network before untill i got this problem. What a poor service u guys were doing!😡 Is it that hard to send any notice or notification for users? Why don't u terminate it after 3month of inactivated so that people doesn't have to pay for what they doesn't have to. This totally piss me off. We need notice / notification (at least). Take noted!
Desired outcome: 1.Please take serious about this matter! 2.Keep updating and Notify all users their current status after 3month not 4month and above (please take noted). 3.Must upgrade your services.
Bill pending
Afternoon redone team,
I just get a call from this number [protected] inform I have bill still not settle RM89.. As I know before I change to new line I have done all my payment & today I get info I have bill still pending.. why I never receive any call before this? Why I never receive any SMS about this? Why I never receive any email about this? The person said if I did not settle my bill by today my name will blacklist.. what at [censored]ing service you all provide...
Desired outcome: I need explanation
I had the same problem too...never gets any email or calls then today i got call n said i still got pending bill up to RM200++ & that was 4 month bill for RM53/month (which the number has been inactive for quite long & i never received any email or any notice for payment)..im really disappointed of this matter..Why dont they just terminate after two month of the inactivity & send us notice or whatever...this sucks😡
I had this same problem also. From digi to celcome...apparently all telecome service are also like that. You need to go to your previous service center to tell your this problem and they will help you to solve it. Hopes this help :)
Phone line bill
My line has been barred. I need the break down for my bill starting from july. Look im tired of explaining again and again! Pls unbarred my phone line
Desired outcome: Call
Masalah line yang sangat menyakitkan hati
Saya ingin membuat aduan tentang line sekarang ini sangat tidak memuaskan di kawasan rumah saya mendapat 4G 3Bar tetapi untuk melayari apa2 web memakan masa yang sangat lama sekiranya tindakkan ini tidak amik peduli dalam masa terdekat saya tidak teragak-agak untuk keluar daripada redone
Billing
I'm very sad with redone service. I terminated my line on Sept 2019. However, the agent did not terminated my number and sadly, he used my line number without my permission. For next month, I received message from red one about payment I need to pay (RM180). After I settle made the payment, again, I received phone called from redone center that I have another balance amount that I need to pay RM150. What's this? I already made payment, RM180, amount that I didn't used and today, I need add another billing for RM150. I hope you can help me. My line number is [protected]
4g bad network
Bayar buta 6 hinga 8 bulan sahaja, tapi 4g tak boleh guna.
Kalau nak guna 4g kena pergi taman rimba atau Bandar Mentakab.
Nombor yang didaftarkan tiada info?
Simkad prepaid yang saya beli di dalamnya ada kredit. Masalahnya apabila nak topup data dan lain-lain dengan mendail *123# tak dapat @ fail. Cuba install redone 1 apps nak sign up, juga gagal kerana nombor saya tiada info? Apa masalah pada nombor saya tu?
Masalah tiada line semasa pkp
Saya Muhammad Taqiyuddin Bin Kamis pengguna sincard redone mengalami masalah line sangat slow. Bila nak buka page google, you tube dan game terlalu slow dan buffering terlalu lama. So, saya dah call care line red one untuk aduan tersebut tetapi tidak dapatkan fix masalah ni. Salah seorang staff red one menyuruh saya hantarkan aduan ni kepada pihak redone melalui email tentang aduan slow internet kepada pihak red one untuk diselesaikan masalah ni
The internet connection in my area sucks
Stated 4G with 3 bars but it took me more than 10 minutes to watch a 10 minutes video on YouTube, which means if the video is 10 minutes, I'll have to spend 20 mins to load the video. Furthermore, it took me a long time to download any pictures or videos I received in WhatsApp, I can really fall asleep while waiting for the thing to be downloaded, angry! Please fix this problem up. I pay to RedONE every month and I think I don't deserve such worst than trash bin service. Please do something RedONE.
Saya tidak dapat menghantar SMS kepada semua kenalan
Saya ingin mengadu tentang kad sim saya tidak dapat menghantar SMS kepada semua nombor. Saya telah cuba memasukkan kad sim saya pada telefon lain, tetapi tetap tidak dapat menghantar SMS. Saya memerlukan bantuan anda
Staff and service
I switched from Celcom to Redone last year and it was the biggest mistake ever. I am just slightly late with bill payment and my phone is barred. I can't even receive calls. I also got many calls from your staff regarding bill payment and not a single one hasn't been rude to me. One of them even spewed profanities. This has never happened to me with Celcom. I am so changing back to my old telco. Redone is literally rubbish!
Customer service (debt collector)
Good afternoon. I have received call from Red one yesterday (21.11.2019) (014-5803265). I want to express my dissapointment about the behaviour of your customer service (Debt collector). The way the collector speak is very rude and speak in very unprofessional behaviour. I have change my plan from Redone to Digi on 25 September 2019. When I rechecked my email, there a Redone bill invoice date : 1.11.2019 and due date of the bill is 30.11.2019. I call redone customer service helpline [protected]) to ask regarding this matter and she explain to me that there are pending payment because I change my plan before the bill generates (She said this generates on 1.10.2019). I decided to pay instead. But I still unsatisfied regarding your Customer service (Debt collector) manner when talking to customer. If this is the way Redone providing service, I believe your company will lose lots of customer in the future. Im writing to encourage you to improve your customer service in the future. Thank you.
Overview of Red ONE Network complaint handling
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Red ONE Network contacts
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Red ONE Network phone numbers+60 111 073 3663+60 111 073 3663Click up if you have successfully reached Red ONE Network by calling +60 111 073 3663 phone number 225 225 users reported that they have successfully reached Red ONE Network by calling +60 111 073 3663 phone number Click up if you have UNsuccessfully reached Red ONE Network by calling +60 111 073 3663 phone number 132 132 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 111 073 3663 phone number26%Confidence scoreHead Office+60 111 080 0744+60 111 080 0744Click up if you have successfully reached Red ONE Network by calling +60 111 080 0744 phone number 1 1 users reported that they have successfully reached Red ONE Network by calling +60 111 080 0744 phone number Click up if you have UNsuccessfully reached Red ONE Network by calling +60 111 080 0744 phone number 2 2 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 111 080 0744 phone numberRed One Network Service Center (Puchong, Selangor+60 46 301 800+60 46 301 800Click up if you have successfully reached Red ONE Network by calling +60 46 301 800 phone number 0 0 users reported that they have successfully reached Red ONE Network by calling +60 46 301 800 phone number Click up if you have UNsuccessfully reached Red ONE Network by calling +60 46 301 800 phone number 0 0 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 46 301 800 phone numberNorthern Office (Penang+60 111 088 1300+60 111 088 1300Click up if you have successfully reached Red ONE Network by calling +60 111 088 1300 phone number 0 0 users reported that they have successfully reached Red ONE Network by calling +60 111 088 1300 phone number Click up if you have UNsuccessfully reached Red ONE Network by calling +60 111 088 1300 phone number 0 0 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 111 088 1300 phone numberEast Coast Office (Kuantan, Pahang+60 73 591 909+60 73 591 909Click up if you have successfully reached Red ONE Network by calling +60 73 591 909 phone number 0 0 users reported that they have successfully reached Red ONE Network by calling +60 73 591 909 phone number Click up if you have UNsuccessfully reached Red ONE Network by calling +60 73 591 909 phone number 0 0 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 73 591 909 phone numberSouthern Office (Johor Bahru, Johor+60 111 060 6116+60 111 060 6116Click up if you have successfully reached Red ONE Network by calling +60 111 060 6116 phone number 0 0 users reported that they have successfully reached Red ONE Network by calling +60 111 060 6116 phone number Click up if you have UNsuccessfully reached Red ONE Network by calling +60 111 060 6116 phone number 0 0 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 111 060 6116 phone numberEast Office (Kota Kinabalu, Sabah+60 111 050 1444+60 111 050 1444Click up if you have successfully reached Red ONE Network by calling +60 111 050 1444 phone number 0 0 users reported that they have successfully reached Red ONE Network by calling +60 111 050 1444 phone number Click up if you have UNsuccessfully reached Red ONE Network by calling +60 111 050 1444 phone number 0 0 users reported that they have UNsuccessfully reached Red ONE Network by calling +60 111 050 1444 phone numberEast Office (Kuching, Sarawak
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Red ONE Network emailscareline@redone.com.my100%Confidence score: 100%Supportinfo@redone.com.my94%Confidence score: 94%supportagency@redone.com.my79%Confidence score: 79%hr@redone.com.my77%Confidence score: 77%hrhr.recruitment@redone.com.my76%Confidence score: 76%hr
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Red ONE Network addressA-3-42, Blok A, 3rd Floor, IOI Boulevard, Jalan Kenari 5, Bandar Puchong Jaya, Selangor, Puchong, 47170, Malaysia
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