Red Hill Towing/Automotiveauto shop

S Sep 10, 2018

My automobile broke down in San Rafael California 12 days ago. Towing was great. People at the shop were nice. I took my car to this shop because it was a AAA shop, I had intended to have the dealer repair it. Rented a car for three days and had to fly to Ohio to plant my daughter in college for the following week. Told the folks they had twelve days to complete a four hour timing belt repair and they stated they would call me. The staff never called, I called three times but the car was not ready. Called again today it's still not ready. Possibly tomorrow.

This delay cost me time a lot of inconvenience and money. I should have taken it to the dealer or another shop.

I feel the shop should reduce the price of the repair for the hassle I put up with.

Disappointed in this AAA shop.

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