Realty One Aurora OhioTotal Failure

This review was posted by
a verified customer
Verified customer

Please be advised that the Realty One office in Aurora, Ohio managed by Diane Barben is
not to trusted. The agent we chose Barbara Kachenko lied to us during our housing
transaction first by lying about information vital to our financial situation second was
not loyal to our interests and did not follow our instructions . During the process of selling our
home it became apparent that some of our financing was falling apart instead of helping us she ignored
us and kept pushing would not answer questions or tell us our options in our confusion
we bought a home in haste because we were given an unrealistic timetable 3 weeks to vacate
our home so that the buyers would be ok and have a place to live . Never mind that we had a
daughter starting college and a 10 year old dog dying of cancer . We bid according to what
our "trusted' realtor said the owner had paid . I later found out that the former owner had paid
9 thousdand less than our "agent" said and also she took a hefty "commision" for the house in which she admitted my husband found and not her . Also the agent Susan White from Howard Hanna realty
lied to my husband on the price of the home we bought . All we in league with each other all dishonest
and lying .
My point of writing this is to WARN people not to trust realtors in general . We used this woman in the past
and thought she had OUR best interests at heart but she did not we could be homeless now for
all she would care .
The manager Diane Barben never called us never tried to see what she could to to help nothing
total silence . This is a manager ?? This is a trusted realtor ?? GET a lawyer to look at any document
you sign even if you have to pay him a fee its worth it . Watch your own back because they won't
and the huge amount of commisions they take borders on the criminal .



  • Ja
    jaggedy2k Feb 21, 2011

    How can someone lie about the price of the home you bought? Didn't you read anything before you signed?

    0 Votes
  • Mi
    Mike Boyden Feb 10, 2011

    I'm a local real estate appraiser, Boyden Appraisal Service, Ltd, and I'm having a very difficult time believing this negative review. Susan White is very knowledgeable and capable and she goes the extra mile for her clients. Susan has/does call our office to get a second opinion on house values because she wants to make sure her clients aren't overpaying. The reason I discovered this review is because I just received a call from Susan and, as she said in the message, she want's to get a second set of eyes on the property to make sure her clients don't get stuck with a mess. Susan White is a wonderful person and I would recommend her to my own family. Mike Boyden, Boyden Appraisal Service, Ltd

    0 Votes
  • Ry
    Ryan Marrie Dec 07, 2009

    I completely disagree with this complaint. I have worked with Barbara and her clients for many years and she is always professional and does a tremendous job. My title agency and Barbara have closed more than 100 transactions together and nearly all of them have gone smooth without any issues. Any issues that did occur were a result of the difficult real estate market and not because of anything improper that Barbara did. Closing as many transactions as my company does, I do see cases where buyers or sellers are not happy but nearly every time it is a result of that buyer or seller completely misunderstanding what happened in the sale and closing process. I highly recommend Barbara to anyone looking to buy or sell a home. She does a tremendous job and has for a long time and has a long list of happy clients. -Ryan Marrie, General Manager, Ohio Real Title, Mobile: [protected].

    0 Votes
  • Un
    Unknown Jan 08, 2009

    This is very unfair and slander! I have had several transactions with Barbara Kachenko and Diane Barben in the past. They are 2 of the most caring, professional and knowledable people I know. Obviously you are a very bitter and unstable person to say such horrible things. To those of you that dont know Barbara, I hope you have the pleasure of meeting and working with her. Unlike some agents, she is so knowledgable, caring and very up front. I dont like seeing such aweful things being said about anyone. If you are so upset go see someone for help, because obviously you have issues.

    0 Votes

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