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1.4 90 Reviews

Realtor.com Complaints Summary

6 Resolved
74 Unresolved
Our verdict: If considering services from Realtor.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Realtor.com reviews & complaints 90

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C
12:32 pm EST

Realtor.com I asked a realtor to bid on a house and he did not

On dec 31 2021 I went to see a house with a realtor named nathan powell... The house was 214 12th street and I have a preapproved loan. I told than powell on that day to bid for the house he wanted to speak with my loan person and he did... While speaking to him he questioned whether I could afford the house when I have already been approved as if I was some liar. He then infromed me that seller wa in a time crunch and needed to stay in the house until she bought a house. And I wanted a date so that I could tell me landlord as my lease was to me signed by feb 2022. Nathan did not get back to me... When he did it was jan 6 2022 and I asked him about another house and the house he said he was still working on it all this time I thought he had put the bid in. I went on remax and noticed the house was pending I texted him to a messages saying I hope that was me. He said it was not because he did not feel this was a good deal due to my rental lease which was none of his business I don't know him and he is making major deals about my life and never even bidded on this house and it sold.. I have signed in my lease and I will continue to look for a house but I will not use your service if you like to see proff I have the whole conversation on text... Nathan also would not take me to see a house because their was to many people interested in it I mean what does that even mean

Desired outcome: i wanted that house and it is gone

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Art Spartan
, US
Mar 09, 2022 3:11 pm EST

realtor.com is absolutely pure garbage they charge a fortune give zero service under qualified buyers they are pathetic better off going to the listing agent or a local realtor directly

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L
9:34 pm EST
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Realtor.com All

I want to be sure that I am not paying for your services and to verify that this is a free account. I did not authorize payment, if I am paying for services I cannot afford it and need reimbursement plus it was not done under my consent (it would have been done if someone used me or my information)…as I am a new small business owner and I am in debt, trying to keep my company afloat I regret to inform you that you need to review and update your information in regards to who you employ, why and how you are able to employ them or contract/subcontract, and I highly highly recommend (as 99.9% of companies do) to regulates and enforce a background check through identiGO (state and federal background checks).

I received a phone call today that was very disturbing from phone number (877)905-2276 within less than 10 seconds after inquiring about a possibly loan in the future. However due to your employer/employee now I feel that I have to report you to the Better Business Bureau along with all of the other major companies that back corporations like yours. What concerns me most with this phone call is that I was told I would not get a hard credit check then I was told they didn't know. This was the beginning of multiple and numerous lies on behalf of the subcontractor and it is extremely important that you are aware of the situation I experienced. They wanted all of my information, they did not want to give me any personal, company nor call back number so hopefully you are able to reach them. I received a phone call the gentleman would not repeat his name and every time I asked for his real estate license credentials he just said give me a minute or wait. This is unacceptable and I truly feel that if you guys do not start researching your contractors and subcontractors you will definitely be hearing from me in the future. As a professional I would never talk or treat to any potential clients the way this person did. Also I found it interesting that they were unable to know or tell me who they were contracted or sub contracted through. The only honest answer I could get was that they work for you guys which I hope is not true but the gentleman specifically said he works fora realtor.com. After asking numerous times who or what company or what information can you give me in regards to contacting you for future services or if I have any questions… The customer service agent that said he represents your company refused to give me any information and if this is not handled appropriately I will assure that it is in fact handled legally and appropriately. I expect a phone call back if not, you can expect another form of contact from me or my lawyer however I hope we can come to some sort of conclusion considering how all of this stress on top of my PTSD and now I am getting panic attacks after everything I have been through I thought you guys were a company I could trust however I am not afraid and I will always make sure I have the money or get the money to pay for a lawyer if you refuse to remove your employee. Even though the conversation was recorded on his end I do not trust nor would I even trust the individual because my recording is very different from his story. In the long run your clients/employee/subcontractor/contractor/I don't know because he would not admit who he works for Rachel he represented Accept he only strictly represents your company. Fortunately at the moment I do not believe that he works for you guys and I certainly hope he doesn't. Please contact me as soon as possible at your earliest convenience to avoid any future violations to the state and or a federal government.

Yours truly,

Sonja Linke
[protected]
LINKED2SUNNY PLLC, Sole Member
AAS SST RBT

Desired outcome: Attempted hacking/withholding information

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8:44 pm EDT

Realtor.com Realtor.com lead services

They will not answer my calls or emails. I canceled verbally and they are still ending me lead emails. That are taken by other realtors immediately.

Desired outcome: No more payments to them

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9:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Realtor.com Perjur

Repossessed bmw tax lien violations false documents fabrication real estate crimes san bernadino counties near derogatory comments police responded 911 previous federal warrants encryptions satanic anus area diluted eyes long finger nails used to scratch faces christina flowers scott reed malicious int abuse elders

Desired outcome: dre complaint perjur

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10:50 pm EDT

Realtor.com A realtor that contacted me from realtor.com

I sent a request about a property I was interested in and I am now being harrassed by this realtor. She called at 10 at night, then she signed up for some loan information from home bot. PLEASE, help me with this. I have talked to other realtors in the past from your site and never had problems. I am very worried because of what is signing me up for, I have no idea what else she going to sign me up for. That is not legal, I am not working with her, I just asked a question, this is her information:

Broker/Owner
Sundin Realty Inc.
[protected]@gmail.com
[protected]
https://shannonwheelerhomes.com
State License: WA 8938

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6:50 pm EDT
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Realtor.com Rental

Jason Grossman of Mitchell Grossman denied my rental application without reason. I exceed income and credit expectations. Was told it was based on information provided. I showed income history and credit score report. Cost him nothing. He has not explained why. Apartment has been on and off market for at least 3 months. Scammer has my credit/identity!

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7:14 pm EDT
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Realtor.com Price

Zillow and Redfin price our home between $767, 000-790, 000 or so. Why did your website recently decrease the price of our home? This is VERY CONCERNING as we are getting ready to sell. This drop in price was made recently as we have been closely following the price of our home for the past 6 months. Please respond ASAP. Gregg and Linda Makovic, owners. 714.200.4749 or [protected]@yahoo.com

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7:30 am EDT

Realtor.com realtor.com - leads - contract no a-[protected]

Good morning
I got this service because I thought I will be getting leads for myself in that specific zip code I selected, however, I was not told that realtor.com send the same lead to other realtors at the same time and I have to compete with them, I did receive 3 leads in the area and when I contacted the people I was told they have been already contacted by other realtors that received the same lead from realtor.com, I did not pay $306.00 to compete with other realtors receiving the same leads I was receiving, why paying then ? what was the benefit of it?, I called and fortunately I was able to cancel the contract because I have and e-mail from the sales person that got me into this authorizing to cancel it if i was not satisfied, but I did not get my money back.

I am requesting now to have the money I paid returned to me as soon as possible because you did not comply with what I was paying for.

Your prompt response will be appreciated.

Thank you.

Adriana Cifuentes
e-mail: [protected]@gmail.com
Phone: [protected]

See below e-mail received but the sales representative from Realtor.com :

This the contact information for realtor.com :
Branden Wright
Apr 9, 2019, 11:38 AM
to me

Adriana, this is a monthly payment that you are making for a service that we are providing, if you chose that this service does not work for you, CALL ME @ 480 315 7082, and I will cancel the program for you at ANY time!
--

Branden Wright | Digital Sales Consultant
Move, Inc. | realtor.com® | Top Producer®

p: +1 (480) 315-7082

e: branden.wright@realtor.com

Marketing Solutions | Free Tools | Success Stories | Support | Top Producer®

If you would like to find out more about how successful real estate professionals are using the full range of marketing solutions offered by the realtor.com® team, please contact your Account Executive at (800) 835-1664 for more information.

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7:42 am EST

Realtor.com bogus listings on realtor.com in rochester ny

I am an investor in Rochester NY and am finding that there are several listings which are apparently bogus. Three are currently shown as active although no one is supporting the listings by answering inquiries and two of the listings are for the same property but with different addresses. My realtor has tried to contact the listing agent several times to no avail as have I. The listing agent is shown as Summer Frazier with Owners.com in Brooklyn NY and the addresses and property ID's in question are as follows:
262 Harding Rd 14612 - [protected]
27 Orchid Dr 146116 - [protected]
26 Cross Gates Rd 14606 - [protected]
In the past I have also seen pictures on line which look promising but when I have gone to inspect the property it looks nothing like the pictures in the listing.
Please advise what you will do to resolve these issues as it is obviously not being monitored by anyone today.
John Watson

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11:34 am EST

Realtor.com double billed us for same zip code

case # dispute [protected] with Realtor.com
We called in Jan, 2017 to change our lead plan to a cheaper plan. We were paying $235/m for leads and we asked them to offer a cheap plan. They offered us a cheaper plan of $72/m which we agreed to but they never canceled the other more expensive plan of $235/m. We didn't know they had been over charging us this whole time because they never offered to send us a "manage your renewal" email that showed both charges till yesterday. When I went to renew I noticed two amounts. I called to inquire and found out that we were paying for the same zip code twice for the past 2 years! I asked to speak to a supervisor because obviously we did not want to pay for the same zip code twice. I asked them to credit us for $235/m since 2017, Serg, refused and offered to cancel our services. Which I did immediately. I also wrote a letter to the credit card dept to dispute the charges and asked for a credit for the total amount of $5640.
Thank you for your help
The Pacitto Team at Keller WIlliams
Stephen Pacitto and Leann Pacitto

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8:43 pm EST

Realtor.com fake, bogus, incorrect information on realtor.com

My home in PA is not even for sale, but they are tracking it with incorrect bogus information. The description is wrong and they show the value as being significantly down from 2 yrs ago despite of other homes being up in the neighborhood. I never contracted with them, did not give them permission to publish any information about my home, and to top it they are showing fake, untrue so called facts that are not what they say. This must be some sort of scamming operation, degrade the value of your home for some extortion payment. I am waiting for their call, but will not pay them anything. I want them out of my home, out of my life. I have not found a way to opt out of their false advertising. Is there a gov agency that regulates this type of operation ? Scammers know it's expensive to sue them, that is why they keep doing it.

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7:36 am EDT
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Realtor.com realtor leads

realtor.com is a scam! The real estate leads that I got are crap. People who already have a realtor or people who are trying to rent. I was told that it was $600 total but now they're taking $600 a month out of my account. If for a new realtor this is horrible. I am unable to cancel the contract or terminate and they keep debiting my checking account and putting it in the red. This is crazy !

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7:47 am EDT
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Realtor.com misleading agents and not able to cancel contract

I'm an agent in NJ. I received a phone call in January 2017 about becoming exclusive agent. I joined at $200 per month only to realize it was a scam. I finally got a hold of them and they reduced my fee to $100 per month. The leads I'm getting, if any go no where. I'm only in 1 zip code and it's a small town. I've tried for 4 months to contact them but couldn't get a sales person to call me back. Finally, spoke to Alex yesterday and told me I'm in a 1 year contract. I never committed to that at all! Can't give me a refund..blah blah. Has SCAM written all over his speech. Anyway, my next step is to cancel my credit card but have hesitations. Anyone else have issues?

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8:21 pm EDT
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Realtor.com service

Let me start by saying to all the realtors that called in and complained about bogus leads and not being able to cancel, I understand your frustrations. Im no longer employed with them and I have been waiting MONTHS to write this review. This is by far the most unethical job I have ever encountered. I was told that I couldnt disclose certain policies and procedures to realtors that were spending loads of money on leads. Now I can speak freely.

When you sign up for lead generation (zip codes) the Account Executives are going to fill your head up with lies because they want that sale. If they tell you that you will get 3-7 leads a month that is not true! 1 full share projects 40 leads a year. A half share is 20 in a year.

The leads are not guaranteed. They will say they are. You are in a contract, they will say you can cancel anytime... that is not true!

You have a 3 day grace period, after that I guarantee you, your ability to cancel will be a nightmare!

Why? Because when you call customer care and you tell them you want to cancel youre going to be told youre in a contract. Youll say I didnt sign anything then they will say well I can start your cancellation request. Dont get too excited its just a nice way of saying, just because you asked doesnt mean it will happen. They will get you over to an account specialist. Which means youre going to get transferred to RETENTION thats if they can get a hold of someone over there.

A multi billion dollar company and theres only 6 people in retention... so the likelihood of you speaking to someone is rare. Youll be told that they have 72 hours to call you back.

Maybe youll get a call. Maybe you wont.

Youll call back in furious. They will be empathetic and try to reach the person your case was assigned to. Youll be on hold long periods of time. I used to tell realtors that if you can spare time (which I know is rare) I can keep trying to reach them. I would be on a call for two hours trying to get a hold of them. Youll ask to speak to a manager. They cant help you.

Theyll say we will get this escalated for you an escalation means that within 24 hours someone is supposed to call you back. Emphasis on supposed to. Remember there are only 6 people in the retention department.

Youll try to remove your card by calling in. They wont let you. You can cancel your card on file which is a headache in itself because now you have to call all the other places that had your card number and let them know you have a new card.

You can call in with your credit card company. This will not help you if they cant get you transferred to retention.

Theres no point in asking your account executive to cancel it for you. They dont have the ability and you will get the run around. Thats if you can even get a response from them. Account executives are rude and have absolutely no professionalism. Not the ones I talked to in the 4 months I worked there. Quick to take your money but after that? You are ignored.

Lead generation is a gamble. Are some people successful from it yes. Are all people? No. You will get spam leads. You will get a bunch of leads from other realtors asking you how the program works. This will count against your leads.

Account Executives will tell you that they will make up the bad leads. THIS IS A LIE! You will very rarely get a credit.

If you are looking to cancel remember you only have 3 days to do so. They have shared leads that rotate between two other agents or unshared leads. Fast is shared leads. Flex is unshared. Remember that if you so desire to get zip codes.

My advice get a prepaid credit card and dont give them a back up card number at all.

The best feature you can use is the free dashboard on RDC. Create your profiles, add your NRDS ID numbers (if you have them) network by getting reviews and recommendations. You can utilize the dashboard by updating listing photos or adding open houses if it doesnt or didnt pull over from the MLS.

Listing issues: the resolution department can take up to 72 hours to resolve your issues. Due to the new updates on the dashboard (realsuite) there are more glitches on the site and there are a lot of issues with the MLSs that are unable to syndicate properly on the sight. Countless emails are sent to employees every day about something not working.

This pretty much is my tell all review about what to expect when you call in. This call center has a very high turnover rate. Higher than most.

Theres a reason why there are class action lawsuits against them. Everything in the class action is correct.

Lastly customer care reps are very limited in what they can do. Customer care reps cant cancel. Cant make changes to your listings. You get transferred to another department for credit card updates. Customer care reps can help you with your dashboard and mapping issues and putting in cases. Please keep in mind to get an escalation on a case 72 business hours must have passed.

I sincerely hope this helps someone and can perhaps spare you a long hold time or a phone call.

Should you have questions Ill gladly answer.

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Disappointed Realtor
, US
Jul 06, 2018 8:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,

I'm so glad you posted your review. I am currently in an ethical & price gouging dispute with Realtor.com. I have been very happy to date with my lead generation from them this past year. I was told from my sales rep throughout the year that my contract renewal would be automatic & nothing would change. It's now renewal time. I received a call from another rep yesterday stating that he'd be happy to renew for me but the monthly cost would now be 700% higher than what I'm paying. He also stressed that there are many agents in my market wanting my two zip codes ... he then immediately mentions that my current Broker-in charge & former Broker-in charge (BY NAME MIND YOU) are waiting & wanting my zip codes & willing to pay this amount! I have made a complaint with Customer Care. A supervisor has contacted me and said they will do everything they can to investigate the unethically practices and try to accomodate me with a renewal for less. He said they will review the phone tapes of each of my conversations with both reps. I asked him to send me his email address so I can begin documenting our converations in writing & mentioned that it is legal to record phone conversations on my end as well in my state. I stressed that if this doesn't get resolved, I would hate to file a complaint with NAR, BBB & Consumer Affairs if they don't rectify the price gouging of my leads & stop unethical, practices against Realtors. It's abosultely unprofessional & grossly inappropriate for this company, with whom I felt I was happy working with, be treated this way. How is this possible? How could NAR associate themselves with a company that is in the business to repeatedly lie to us Realtors and unjustly price gouge by 700% per month! There are laws about price gouging, Realtor.com needs to implement better customer relations with the agents who have been loyal to them. If they want to increase costs at the end of the yearly term, it should be in very low percentage increments & not exceed a cap after after a 5 years with a continued renewal of service or something ... just a suggestion ... like some mortgage loans out there that are reguated to protect the consumer. **If you have any advise for me I would certainly appreciate it** I would like to continue getting leads from them, but refuse to be strong armed, lied to and pay what they are demanding.

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3:27 am EDT

Realtor.com agent leads

Realtor.com leads work out somewhat until you are ready to cancel or change zip code choices. They lock you into an annual contract for unverified leads. The sales people seem very nice and will try to get you to purchase several zip codes, unless you challenge the product at which point I turn from nice to completely uncooperative or unresponsive. They lie, will give you a ticket number for your complaint, but will do absolutely nothing to resolve the issue! Not worth the headache!

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1:30 pm EDT

Realtor.com leads

4/1/18
Promised me 4 leads a month, promised me I would be the only one to get leads on my own listings! All a lie and I have the proof several times over. I have also e-mailed my account manager for the last three weeks and ask him to call me. No return calls. Then this past week I e-mailed him and asked for a contact for upper level management. It has been 6 days and again nothing! I have proof of everything I just typed. I had my son and wife go on to realtor.com and request info on one of my listings and I did get the lead, however they also received e-mails & phone calls from other realtors about their listings in the general area of my listing. Realtor.com also sent them other homes to preview in the area! They are liars!
I have cancelled my credit card so they can't charge me anymore and I am sure I will have to get my real estate attorney involved before this is all over. This is the 2nd time in the last 10 years that I have tried to do business with them & the last! Run from them if they contact you & if you do any business with them, you had better record the conversation because they will deny they said it! I have been in the business for over 30 years and these guys are the worst liars of all!

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3:05 pm EDT

Realtor.com leads

I signed up for 2 zip codes for realtor.com leads under preauthorization status. My husband and I were both in the phone together with Tep Jeff Runkle who stated the 2 zip codes were on a wait list and we could leave a credit card to presuthorize once a slot was available. Furthermore, we were told we would receive 20-40 leads per month with maybe 6 being good leads. A week or two passed and we got charged but no leads came until the next day. We have received 7 leads from 34787 and only 3 leads from 34786. It's been almost a month and I call to cancel because o have not received the 20-40 that I understood were to be sent. The rep Michael on the phone stated that we would only receive 20-40 leads annually and that I was misinformed. I asked to cancel and he said no. Again, I asked to cancel because I was misinformed. He said the best he can do is cancel at 6 months. I told him I wanted the cancel now and he refused. I asked to speak with his manager, Tyler Carr. He said he was not in the office. Yet he can put in a request to have him call me which may take at least 3-4 days (coincidentally when next billing cycle is charged). I am getting the runaround and Poor customer service. All I want is to cancel because of the misrepresentation of product rendered. Horrible!

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4:28 pm EDT
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Realtor.com monthly lead service

I signed up for leads with realtor.com and was told I could cancel anytime and that it was a month to month service. When I went to call and cancel because the leads are absolute garbage, they told me in a year long contract and can't cancel. After some complaining the guy told me I could cut my contracts short by a few months. I told him I didn't want to cut it short I wanted to end my monthly agreement. He said he couldn't do that as I am in a year long contract. I am paying $800 a month and most of the leads don't answer my calls, texts, emails. And the ones that do aren't even serious buyers. I can't keep paying for a service that doesn't have quality leads. I'm better off without leads and $800 kept to myself each month. I told them I'm going to report them to the BBB and stop payment from them on my account and the guy just told me he's make a note on my account. Help! Am I going to go in collections if I stop paying this ridiculous scam of a service ?

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6:34 am EST
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Realtor.com paid leads service

My name is Efrain, I am a licensed realtor out of NYC. I subscribed February 1st, 2018 with a sales representative by the name of Randy for several zip codes and the promised leads have been dreadful. I have selected some of the most high net-worth zip codes where the cost of homes in these zip codes are in the millions. I have received leads for homes that are short sale and not even on the MLS etc.

I sa attempting to take n more buyers in my business as I only have focused on sellers and
I instinctively knew it was time to cancel as this was a subscription that under delivered on promises.

Apparently I have told I am in a 12 month contract of which I never signed or reviewed. This is after being told by sales rep Randy on the original call, that I can cancel at anytime because "realtor.com understands that life changes".

I contacted customer service this past Sunday the 11th, submitting a request to cancel my subscription after just two weeks of being signed up. A rep named Mickey or Micky had reached out to me Monday the 12th when I missed his call. I reached back out same day and left a voicemail for a call back at his desk. Thursday, the 15th arrived so I reached out to customer service to get back to addressing this problem. Micky or Mickey called me back roughly around 4:45pm est all to demeaningly speak over me telling me what he suggests I do with my subscription as I had no option of cancelling as I am apparently in a 12 month contract.

Despite this absurd statement, I have asked for proof of the contract that I reviewed and signed stating any agreement to such propostrus conditions, and he said it was sent to me. I have checked and reviewed every single electronic mailbox I have to my name and not 1 contract was sent for me to review. Micky mentioned that realtor.com has the ability to verify if I have opened and read any terms sent to me and since has not provided me such evidence since I made the request for the evidence.

I reached out to customer service again, requesting to speak to the highest ranking manager that is in charge of accounts and I have yet received contact from any manager that can address this.

I am forced to report realtor.com, not only these bait and switch tactics, not providing proof of a binding contract consented by me, and for lack of professionalism/foul treatment of customers to my state Attornery General and the BBB.

I have researched my similar predicament and have viewed on countless web boards similar agents, brokers, and mortgage officers falling victim to the same treatment and misrepresentation of services agreed upon.

Please anyone, help me resolve this

Thanks.

Efrain Reyes
[protected]
[protected]@gmail.con

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6:25 pm EST
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Realtor.com leads

When I subscribed to Realtor.com I thought I'd get good quality leads. Hasn't turned out that way. Several have been bogus even though verified. I want out. How can they say you are under contract with them if you never signed anything. As Realtors we sign, our clients sign! WTF? I'm not sure but I think they have my SS number. Did anyone else have to supply their Social? If I close my credit card they are debiting and they have my social, I suppose they will file a complaint with a collection agency, so what! I think their actions speak loudly and I doubt that any lenders would pay any attention to that, probably just laugh it off. Has anyone else had any luck other than cancelling your credit card?

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Realtor.com Customer Reviews Overview

Realtor.com is a popular online real estate platform that provides users with a comprehensive database of properties for sale or rent across the United States. The website is user-friendly and offers a range of features that make it easy for buyers, sellers, and renters to find their ideal property.

One of the most significant advantages of Realtor.com is its accuracy. The website is updated regularly, ensuring that the information provided is up-to-date and reliable. Users can search for properties based on their specific requirements, such as location, price range, and property type.

Another positive point of Realtor.com is its extensive database of properties. The website has over 4 million listings, making it one of the largest real estate platforms in the United States. This means that users have a wide range of options to choose from, regardless of their budget or preferences.

Realtor.com also offers a range of tools and resources to help users make informed decisions. For example, users can access detailed property information, including photos, floor plans, and virtual tours. The website also provides users with information on local schools, crime rates, and other important factors that may influence their decision.

Overall, Realtor.com is a reliable and user-friendly platform that provides users with access to a vast database of properties. Its accuracy, extensive listings, and range of tools and resources make it an excellent choice for anyone looking to buy, sell, or rent a property in the United States.
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Contact Realtor.com customer service

Phone numbers

+1 (800) 878-4166 +1 (480) 315-6283 More phone numbers

Website

www.realtor.com

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