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RealTimes / RealNetworks
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2.9 29 Reviews

RealTimes / RealNetworks Complaints Summary

14 Resolved
15 Unresolved
Our verdict: Dealing with RealTimes / RealNetworks, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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RealTimes / RealNetworks reviews & complaints 29

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Newest RealTimes / RealNetworks reviews & complaints

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M
11:34 pm EDT

RealTimes / RealNetworks Fraud credit card charges

This company has been charging my credit card $17.08 every month for over a year. I have called their Seattle, Wa number [protected]) over and over months. No one ever answers this line. I have sent emails and filled out the form on the contact page from their website www.realnetworks.com ~ Noone ever responds to anything. I want these charges to stop and I want a refund for all the money they have taken from me for a service they are not provided that I have not asked for!

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4:36 am EDT
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RealTimes / RealNetworks unauthorized credit card charges

I being garget 49.99 USD for a Produkt Real Times [protected]...-I have a apple Computer with a Backup station of 1.3 terra loading capasite ald also I tont have usage of Microsoft - Windows programmes.. I wisch Real Times send the Mony back to My Account and also Cancel - me from all Real Time Acounts. I go to publish al this storry to all my Face Book WhatsAppFriends and other Conntacts allso here in Switzerland to News - in Consumers Storrys usw.. (if it is worth to Realtimes keep the 50.00 USD for the Negative Publicitee fin.. me I will find satisfaction in any case...)

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6:29 am EDT
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RealTimes / RealNetworks Unable to download videos

My name is charles duligal i have been a real player for several years
My problem is i cannot download my video's i have tried several times to
Download the update kb4015438 by microsoft for windows 10 but i still cannot download my video's
I have also found it extremely difficult to contact anyone from the support system.
Iwould appreciate any one who can help me contact
Realplayer/realtimes whatever their name is they don't have a
Phone number you can call

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Is RealTimes / RealNetworks legit?

Our verdict: RealTimes / RealNetworks has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores RealTimes / RealNetworks's position as a benchmark of trust and quality within its industry. Users and clients of RealTimes / RealNetworks can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

RealTimes / RealNetworks earns 100% level of Trustworthiness

Perfect Trust Endorsement: RealTimes / RealNetworks achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for RealTimes / RealNetworks. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Realnetworks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Realnetworks.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for RealTimes / RealNetworks have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up RealTimes / RealNetworks and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Realnetworks.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from RealTimes / RealNetworks.

However ComplaintsBoard has detected that:

  • RealTimes / RealNetworks protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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J
5:06 pm EST

RealTimes / RealNetworks Realplayer downloader unauthorized credit charges

I have been being charged for a nonexistent service for several months. The service real player downloader. I don't use this service at all. My connection to it has been lost due to my needing to restore my computer to it's original settings due to a viral infestation. Today's date is december 26, 2015. My email address is [protected]@yahoo.com. The charges are appearing on my capitalone mastercard account

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3:39 pm EST

RealTimes / RealNetworks The newest version

I have always loved Realplayer. However their newest version is unacceptable. I refuse to sign up for Realtimes and I will never use cloud storage. I suggest they change this so that those of us who will never use icloud can disable this feature. I decided to download an older version of realplayer with no plans of upgrading or updating just to avoid being forced to sign up for things I do not want. Get your head out of your a$$ RealNetworks or you will lose your customers. You should make signing up for anything optional.

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5:27 pm EDT

RealTimes / RealNetworks Fraudulent charge and impossible to reach these people

I got email from the website www.helpreal.com. It was mentioned that I bought something from them and they told me thanks. I was surprised, ‘coz I haven’t bought from this scamming website. Of course, I tried to get these ###, but no one replied and I have no idea what to do now in order to stop any fake charges. Please, post comments and reviews about this company.

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Dedo
, US
Apr 16, 2013 7:36 am EDT

I do not know this company helpreal.com and did not sign up with them. In fact until I saw their charges on my checking account I did not even know they existed. I am going tomorrow to the sheriff’s office to file fraud charges.

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7:04 am EST
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RealTimes / RealNetworks Direct Debit to be cancelled immediately

My name is Rachelle Dempsey. I have an account with Real Player (# [protected]) and they have been debiting money from my credit card since 2010 without my knowledge. I understand that I have accidentally subscribed to their "Unlimited Movies" service as well as another service. But I wish this now to be cancelled immediately. I have sent two emails (one on the 15th of Feb, and one on the 20th Feb) requesting that my account be cancelled immediately - I have had no response. I also tried contacting Real Player three times via their multiple twitter accounts - I have had no response.

I tried logging into my Real Player account towards the end of February and was notified that I no longer had an account, which made me believe that my subscription had been cancelled, but I've just checked my credit card statement today and seen that another debit has been made within the last few days.

Thank you for your assistance.
Rachelle Dempsey
email: [protected]@hotmail.com
phone: +[protected]

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12:36 pm EST
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RealTimes / RealNetworks Unauthorised Charges on Account

I have been battling with Realnetworks for some time trying to figure out why they are charging me £8.50 per month and have been for a long time. I once took a free trial of the Realone service and of course you had to enter your payment information (this was years ago). I cancelled the trial and had confirmation of this via e-mail but I am being charged this amount by them.

They report no record of me on their systems and "cannot help". Is there anything I can do to stop this, I have no idea how much money I have lost to them but it is mounting up..

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LizSSS
, US
Feb 25, 2012 2:38 am EST

You can contact the Complex Litigation Group. They will help you and are working to stop these Real Networks' scams. Countless people like you and me have started complaining that we're being charged for hidden membership services that we never wanted. Real Networks makes it almost impossible to cancel. Just email "info at ComplexLitGroup dot com."

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A
10:10 pm EDT

RealTimes / RealNetworks Scam

Have download realplayer superpass trial version and after 4 days I deleted it from my computor which is still under its free trial period. Unfortunately my bank account was debited a monthly fee from them eventhough I have not submitted them any information.
It is very unreasonable and strange.
I hope someone can advise me what to do.

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josephcyip
, HK
May 29, 2010 9:18 am EDT
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have download realplayer superpass trial version and after 4 days I deleted it from my computor which is still under its free trial period. Unfortunately my bank account was debited a monthly fee from them eventhough I have not submitted them any information.
It is very unreasonable and strange.
I hope someone can advise me what to do.
Thank you!

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josephcyip
, HK
Jun 27, 2010 12:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Formerly, I have encountered problem with Real Player and fortunately have them solved by contacting Real Customer Support: mmailbox@mailca.custhelp.com
Their customer service deserves a credit and praise.

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H
5:54 pm EDT

RealTimes / RealNetworks Unsubscribe Charges

This complaint is against RN*Real.com for subscribing and charging me without my knowledge.

I did not subscribe to this program. It appears that it is an off-shoot of Real Player Plus. I want a refund of $43.29.

Concern people are requested to look into the matter immediately.

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Gail Duykers
,
Oct 07, 2008 1:57 pm EDT

$34.98 was charged to my credit card without my authorization for some unknown product or service that I never received. I have never heard of the company and don't know what they represent, other than fraud.

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JHughes
Lincoln, US
Jun 23, 2010 8:50 am EDT
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I have minimal charges pending in my checking account that I do not reconize. It is identified as ( RN*Real.com) and I do not have any knowledge of any tranaction with the address. I would apprediate a detailed explanation of what these charges are and what time they were made. I did not authorized these charges.

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SMinPA
Indiana, US
Oct 16, 2011 6:09 pm EDT

I'm not sure if your aware, but you can complete a form with your bank to challenge the charges to your bank account that you did not make or authorize. The bank will then investigate and return the deducted funds to your account. Debit/Credit card scams are costing banks nationally billions of dollars annually in identity theft. You have the right to have the bank investigate. You may have to file charges at the local State Police should your bank require a filed case number. Unfortunately, even by calling the phone number of the company that charged your account, they are not permitted to give any information due to the Privacy Act Legislation which seems to protect the scam artists rather than the persons being ripped off. They will, however, cooperate with your banking institution and/or State Police. Good luck, and do hope you get the funds returned to you. SMinPA

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12:07 am EDT
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RealTimes / RealNetworks Charged?

I never even HEARD of this nor have I even bought anything online. I have NO clue how they got my debit card number, I never even let my friends, or family, see the card long enough to know the card number! And this is a STUDENT PAYPAL DEBIT CARD. It may only be for $1, but they charged me TWICE today and I only have $1.12 now, yes, I don't have a lot of money. But really? I don't like this. They are pending.

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sherles2001
, US
May 24, 2012 10:55 am EDT

I was charged 6.99 from my account and have no idea why, I want my money back. I have never even heard of this site. It angers me that people can be scammed so easily.

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Roslina Shahadan
,
Oct 31, 2008 11:20 pm EDT

I never buy anything from this company but they start charging me since August for USd14.99 and continously charge me monthly at and USD9.99.

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damaris leticia pedraza
, MX
Jun 11, 2012 12:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

me hicieron un cargo en dolares el cual yo no me acuerdo haber solicitado ni son casi 800. en m.n. aui en mexico

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damaris leticia pedraza
, MX
Jun 11, 2012 12:20 pm EDT
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ami me hicieron un cargo de 34.99 de dolar usd el cual no recuerdo haber comprado solo lei una publicaion de gratis por cierto tirmpo y nunca se menciona tipo de moneda y menos esa cantidad

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umesh chand
, AF
May 29, 2012 4:41 pm EDT

Disagree

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Loula
, AU
May 29, 2012 4:03 pm EDT

Hi, I've been charged between $4.94 and $6.95 each month and that for more than 6 months. I never purchased any thing from this company which is real.com online so I wan my money back and stop taking money from my account. how did u scam and get my details to access my account. I need a reply asap.

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sagarnsw
Sydney, AU
Apr 03, 2011 10:51 am EDT

Please give my money back i did not purchase anything for real player ! I been charged AUD$67.98
I was looking for free version of real player but by mistake i was given full version offer which i dont need at all.
( RN *REAL.COM ONLINE [protected] WA, 0401)

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sagarnsw
Sydney, AU
Apr 03, 2011 10:43 am EDT

bull ### ! Its kind of cheating to the people.. real player has puted quick option to purchase/buy and people easily get confused .. Its cheating.
Please dont cheat people like this!

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Camilhn
, IL
May 10, 2009 11:18 pm EDT

From the same real.com online

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Camilhn
, IL
May 10, 2009 11:17 pm EDT

I also have been charged for 39.99 dollars for something i didn't order

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3:51 pm EDT

RealTimes / RealNetworks Fraud

I signed up for a cable offer from Time Warner cable. To buy a wireless router, it automatically signed me up for Real Networks at a cost $0.00. After the second month of being charged $14.99 I realized that I was being charged for something I had not agreed to. Every other merchant is forced to be very clear that you are going to be charged a recurring fee. I know that there are thousands of people who have had the same experience and may not even know that they are being charged. They had a $500 million class action suit against them in '99 for privacy issues. I can't imagine how many people they have defrauded since.

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Drewski22
Cleveland, US
Jun 28, 2011 6:42 pm EDT

I use to work there as a Customer Service Representative. It's done at Time Warner Cable all the time. Things are added to people's accounts all the time. For every Starz or Showtime a rep sales $20 is put on a debit card previously given to you. I would say check your bill carefully but TWC makes it hard to do that now cause they lump things together--no more itemized billing. Also old Adelphia customers call and inquired about old codes on your account that do nothing but add monies to TWC coffers. The only time these codes are changed is when you make a change on the account, like updating or downgrading.

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7:12 am EDT
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RealTimes / RealNetworks refusal to cancel membership & stop charges

Real.com Online, the same company that sells the Real Player, has been charging me for over six months for a service called "Unlimited Movies, " which seems to be a service for downloading movies on line. I have never ordered or used this service, but somehow they got my credit card information, perhaps through a free-trial trick (though I have never had any interest in downloading movies on line and do not watch movies, and can find no record in my old e-mails of any order made to this company). I never knew I was paying monthly charges (USD$6.96) since my Hong Kong bank would not send my credit card statements out of HK, and I was in Taiwan. Then when I returned to HK I found out about the charges, and called the company [protected] is listed on the credit card bill, a Washington number). They were polite and said they would refund the recently billed charge (not yet paid at the time) and would cancel my membership. However, as in the case of the other thousands of complaints on line, they have continued to deduct the payment every month, giving me no choice but to cancel my credit card.

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5:20 pm EST
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RealTimes / RealNetworks Unauthorized Charges

Addebit REAL.COM/ISVC INTERNET -I never subscribed to Real music subscriptions or subscriptions that you made other proposals. Please delete my MASTERCARD DEBIT immediately for € 47.49, dated 11/24/2010 - [protected] operation - or be forced to sue for fraud - [protected]@email.it - Italy -

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2:05 pm EDT
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RealTimes / RealNetworks post trial charges without notification

Real networks trial is 14 days after which charges begin . However they never sent account information or notice that they had received payment of a monthly fee .I am one to stay on top of my emails as I have an ebay store.

by not notifying me of payments received they were able to continuously charge me 16.95 per month for 8 months during which time I never used their service . I only noticed that they were into me when it caused an over draft of my account after I was on work mans comp . they have separated accounting from customer service so that when complaining you cannot prove to they operator that you have not accessed the service thus backing up your not knowing that you even had the service. the operators are outsourced to India some where as all operators spoke bad English (I SPOKE TO THREE )

THIS WHOLE THING WOULD NEVER HAVE HAPPENEDD IF ALL CHARGES TO EVERY ONE REQUIRED NOTIFICATION OF CHARGES AND SERVICE PERIOD TO BE SENT TO THE PAYING PARTY REGARDLESS OF PRIOR APPROVALS . THEN I WOULD HAVE KNOWN TO CANCEL AS, I HAD NO IDEA OF WHAT THE CHARGES WERE FOR UNTIL I CALLED THE NUMBER ON MY BANK STATEMENT.

THIS KIND OF BILLING IS POPULAR : TO OFFER FREE SERVICE GET YOUR CC INFO THEN BEGIN CHARGING AT THE END OF THE TRIAL PERIOD . IT TAKES ADVANTAGE OF OUR RUSHED LIFE STYLE IN A BAD ECONOMY BUT EVEN IN A GOOD ONE .
FOR ME 136.00 FOR ABSOLUTELY NOTHING AND 35 FOR THE OVER DRAFT AND THAT IS HOW REAL PLAYER AND REAL NETWORKS DO BUSINESS . WHEN I GOOGLED THEM THE ENTIRE PAGE WAS COMPLAINTS LIKE MINE .

THERE NEEDS TO BE A LAW TO MAKE FREE START UP SERVICE POST YOU WHEN THEY BECOME PAYED FOR SERVICES BEFORE THE TRIAL PERIOD ENDS SO WE ARE NOT REQUIRED TO BE IN THE DARK FOR TRYING SOMETHING OUT, THE BURDEN IS ON THE PARTY CHARGING TO ASCERTAIN THEY ARE REALLY WANTED AFTER THE FREE PERIOD . AS THE NUMBER ONE BUZZ WORD TO ADD TO SALES IS FREE

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5:24 am EDT
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RealTimes / RealNetworks Theft

This has been taken for 2 months!

This must, I repeat, must be repaid immediately!

Now!
#
Attached:-

Copy from bank statement:-
#
Real.com/isvc
Ref 099 [protected] bcc
#

Barclays.com important info privacy policy security contact us accessibility glossary ask a question

Welcome:michael a sutin
Logout
You last logged in at: 04:54 on thursday 15 april 2010
Your money
Today: 16 april 2010
Barclays secure online banking
See statements you are on step 2 of 2
View details

Mr michael a sutin
20-58-51 [protected] (the barclays bank a/c)

Statement:
This is the detailed view of all transactions for the last thirty one days. They are presented in reverse date order. Please note, not all transactions may be shown as there is a limit to the number we store online.

Transactions made after 6:30pm will be dated the next working day.

Date kind of
Transaction money out money in balance

13/04/2010 card purchase -£64.97
Real.com/isvc
Ref 099 [protected] bcc

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2ala2
, EG
Apr 16, 2010 5:49 am EDT

انا وصلتلى رسالة بتقول انى فوزت ب 500000 و عايزة اعرف دة بجد ولا لا اتصلت بالرقم اللى اتبعتلى معاها و قالى انى فعلا كسبت و علشان اللانجليزى بتاعى مش اوى ماعرفتش ازاى استلمها ولا امتى حتى لو سمحتم اى حد عربى هنا يرد عليا انا ايميلى lollaahmed55@hotmail.comو شكرا انا الاء من مصر

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9:03 pm EST
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RealTimes / RealNetworks - taking monthly Fee from my credit card

RN Real.com is where i downloaded some games from Games House Games when I purchased the games they told me that their was a free Fun Pass but their charging me monthly 19.99 for the Fun Pass and their was another pass that they were charging me for. The only thing I can say is cancel your credit card and get a new one. You can log onto their site and check your membership statis. Hope this helps people. Gendre

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11:12 am EST
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RealTimes / RealNetworks real.com/IVSC

I have been getting charged a ridiculous sum of money from real.com/IVSC every month. They automatically deduct it from my credit card without having ever needed their services. I want them to stop these transactions from my account immediately and I want to have a refund for each transaction they have made from my account since I have never signed anything or clicked anything that gives them authorisation to do so.

Could somebody give me advice on that? ([protected]@gmail.com)
Thank you

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2:54 pm EDT
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RealTimes / RealNetworks Refusal to refund fraudulent charges

I discovered an unknown charge to my bank account today (September 10, 2009):
09/07/2009 Withdrawal @ RN *SUPERPASS FROM REA RN *SUPERPASS FROM REA866-212-1343 WA US Trace #000MDSGNU62F -$14.99

Then, checked previous months and found two others:

08/07/2009 Withdrawal @ RN *SUPERPASS FROM REA RN *SUPERPASS FROM REA866-212-1343 WA US Trace #000MDSS3HV2F -$14.99

07/07/2009 Withdrawal @ RN *SUPERPASS FROM REA RN *SUPERPASS FROM REA866-212-1343 WA US Trace #0 -$14.99

Total = $44.97

I GOOGLED “RN SUPERPASS FROM REA” and found multiple complaints posted by others for over two years!

Called them [protected]) today and asked what their product was.
It’s some kind of membership for online movies.
I have never ordered a membership or service for online movies.
I have never even downloaded a “trial” for this kind of thing.

I complained about the fraudulent charges.

My name was not on file with their company.
My Email address was not on file with their company.
Using my Mastercard Number they found an account, but the account did NOT have my name associated with it. They said it was a “Miller, ” but the other parts of the account name were not mine. They refused to give me the name on the account.

They cancelled the account.
Confirmation #: [protected]

Then, even though they confirmed that the account was fraudulent, they REFUSED to refund the money that was fraudulently taken from my bank account.

The Lincoln Police Department Case Number for this incident: A9-090208, filed today (September 10, 2009).

I will be filling out 5 forms to have my bank pursue a dispute of these charges.
I’ve had to cancel my Mastercard and order a new one.

This company clearly facilitates fraud, and has been doing so for a long time!

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Bill F.
Scottsdale, US
Jan 30, 2009 11:40 pm EST

In 2002 I signed up for a 30 day trial of an unlimited access program and provided a credit card number. Long story short my card was charged for monthly service renewals for the next six years. During that time I did not receive any email seeking authorization for an increase in the cost of their monthly subscription services, which occurred 3 times; or a request for a profile update due to the expiration of the original credit card that expired in early 2004; and for the last few years Real Networks posted 2 different monthly subscription fees. After I discovered this ongoing activity I cancelled my services and wrote to Real Networks corporate headquarters' customer service department outlining the above credit card abuse and violations and proposed a reasonable settlement. I have not received a response from Real Networks and desire to proceed with litigation at this time.

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Helper99
, CA
Sep 14, 2009 3:36 am EDT

These guys are a sketchy company. Be very careful and think many times before dealing with them.

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9:57 am EDT
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RealTimes / RealNetworks Credit card billing

I purchased music at possibly (last fm) then they started billing me $14.99 per month on my credit card. just realized it on this months statement. been billed for 6 months. Never authorized charges.being billed by company called easy white. THEY HAVE SEVERAL SITES, LAST FM, REAL PLAYER, SUERPASS, RHAPSODY all are a scam, if you buy from them, with credit card they will bill you monthly..

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RealTimes / RealNetworks contacts

Phone numbers

+1 (206) 674-2700 +1 (212) 391-6668 More phone numbers

Website

www.realnetworks.com

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