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CB Furniture Stores RC Willey Home Furnishings 861 E Winchester St, Murray, UT, 84107, US
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RC Willey Home Furnishings
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RC Willey Home Furnishings company logo

RC Willey Home Furnishings

861 E Winchester St, Murray, UT, 84107, US
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RC Willey Home Furnishings - Refrigerator

When RC Willey delivered our order of a refrigerator, they put a big dent on the refrigerator and also made some dent on our wall. The delviery team told us to file a claim. We left two message to the claim department but it has been over a week, no one has called us back. We went to RC Willey Murray store, they told us to email "support" through RC Willey website, we tried it several times, we are not able to send email.
Some one at customer service give us an email address to email pictures of damage, we did this too. But we do not hear any responses back from RC Claim deparmtent either.

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Mr. Helpful
Los Angeles, US
Jul 25, 2020 4:12 am EDT

Assuming you don't want to live with the "big dent, " I would more likely think that you'd prefer to exchange the fridge with one not damaged.

First, you should have received paperwork upon the delivery of said fridge. Did you make sure such damage was notated before signing the receipt? Without such documentation, it is possible that the damage occurred after the delivery and not by the delivery personnel.

Assuming you have copies of such paperwork, the easiest solution is to contact the associate that helped you with making the purchase. He/She should be able to arrange an exchange and help you with any further questions you may have. Do so quickly, however. Even the best of companies may have a problem handling a claim/exchange if delayed too long.

Let us know if this doesn't solve your problem.

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RC Willey Home Furnishings - Extended warranty

I made a new purchase yesterday. In talking about an extended warranty our salesman said that we had several from years past. I mentioned that I was not aware or recieving any rebates from the unused warranties. In reviewing with RCWilley today, I was informed that I had lost out on $290.00 worth of warranty refunds. They are not automatic and you must claim them within 60 days or loose them as in our case. Wow! I was told "So sad, but nothing we can do now". What a scam. I was told it is in the fine print as a customer. I just took RCWilley at "their word", "if the warranty is not used during the warranty period you as a customer will receive 50% of the warranty purchase price back". No mention ever from any sales person about as a customer it is our responsibility to request it back at the end. I don't see that I am any different than the majority of consumers that anticipate that RCWilley would handle it. Buyer beware, there is no such thing as a refund if you don't use it, you just loose it. It seems more like a scam now. If you really care about your customers, help them with the details. Your warranty department had no problem telling me of the ones I missed out on. Easily they could implement an email notification. The monies refunded are only usable at RCWilley and no where else..I am very dissapointed with RCWilley. My esteem for them and their stores just fell apart. I think your loyalty is in question. My history shows my loyalty. Please make this good...

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RC Willey Home Furnishings - Warranty con

I purchased a twin sleeper sofa (product number 3236455) for $2, 000.01. I paid an additional $49.99 for their 7 year fabric protection cover. Prior to purchasing the fabric protector the sales lady specifically assured my wife and I that all stains were covered. Within a month of purchase we spilt red wine on the couch. I followed the cleaning requirements and dabbed the stained areas. I phoned RC Willey and they sent their contract cleaners out. Unfortunately he was unable to remove the stain, he photographed the sofa and stated that he would send the photo to RC Willey who would replace the sofa. I heard nothing further, so contacted RC Willey and was advised that my claim was being denied. I phoned the sales lady and she stated that the sofa would not be replaced as the stain was not on the fabric but on the mattress. If you check out the sofa, you'll see that the "fabric" pulls out to form the bed, it is one unit! There are no exclusions or exemptions in the warranty that they attached to my invoice. I would implore people to shop elsewhere, I will never purchase anything from RC Willey again

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rcwilley
rcwilley
Salt Lake City, US
Jan 24, 2013 4:50 pm EST

Ian,

I'm RC Willey's Online Reputation Manager. I'm sorry about the issue with your purchase. I followed up on your complaints on other sites as well. I forwarded your complaints and the response email you sent to me to our VP over warranty.

Adam Young
Community/Online Reputation Manager
RC Willey Corporate Offices
adam.young@rcwilley.com

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