RC Willey Home Furnishings
reviews and complaints

Went into RC Willey and found a entire living room worth of furniture and was told they were going to have a big Memorial Day Sale starting May 16th so I took a picture of what I wanted including the price tags and decided to wait two weeks for the sale. When the day of the Sale came we drove about a hour to RC Willey in Draper UT. and went to purchase the furniture and noticed they never reduced the price a single penny, all they did was placed a sale tag on it. When I questioned them about it they said I was mistaken and it was reduced from 1100 to 949.00 and when I showed the salesman the picture proving they didn't reduce the furniture and that it was never 1100.00 they got defensive and management called me a lair in a round about way and questioned the the picture if it was real or not... So for their dishonest business practices and very very poor customer service they lost out on a several thousand dollars cash sale and Ashley Furniture gained a new customer this day and we ended up with nicer and better quality furniture and saved a thousand off our entire purchase. The salesperson at Ashley Furniture would like to thank you for sending another customer their way.

in September 2015 my husbnad and i purchased a $4, 000 sectional couch with the extended "bumper to bumper" wareently on the leather and all mechanical etc. Sales rep stated "you can have a knife in your pocket and tear the leather, dog urine etc it is covered - everything! all mechanical items and parts." we paid an extra $500. for this. 12 plus months later the recliner broke down (mechanically) and the couch is discolouring, on the top back on the seating area (not where you sit ) clsoer to the seperations. we called to have the repart done and was told after waiting for three weeks for the guy to come out - then us having to call to get hte status two weeks later that non of it was covered. What is covered? we were lied to and sold somethign we did not get. a good couch, a warenty all based any repairs.

Bought two bar stools at $450 each. They lasted less then 2 years before they snapped a leg. I found that the legs were made of Press Wood. A friend got injured when the leg snapped. She was just sitting on it, not doing anything fancy or dangerous

Notified the Store in Henderson and they scheduled a tech to come out and review the problem. After a week I was notified that they had a 1 year warranty the night before they were to come out thus I was out of luck.

These bar stool are DANGEROUS, somebody is going to get killed. RC Willy seem not to take this serious. Perhaps when others get hurt and the government or lawyers get involved then action will be taken.

Not what I consider a caring and forthright management

I bought a leather couch from RC Willey in Orem, Utah. My sales person told me that everything was covered under the warranty as long as it wasn't abused. This includes bodily fluids, rips, tears, stitching, etc. Well, my couch has a couple of small tears. I submitted a claim and heard back from RC Willey that they don't cover tears because they were caused by my cat. I believe that RC Willey sells the warranties knowing full well that they will not honor them. They have a satisfaction guarantee which they won't honor either. Not to mention that the delivery guy dropped one of the pieces of the sectional on my hardwood floor and put a dent in it. RC Willy won't do anything about that either. They sell fraudulent warranties and low quality merchandise.

About 8 weeks ago my wife & I went to Rc Willey in Reno, NV and purchased 2 End tables & a Coffee table. Was told it would be there on October 26th 2015, That day came and we never received a phone call from anyone not our salesperson nor a manager stating that our items were in. I had to call and was told that they had not come in and they would be there in a couple days. A couple days went by never received a phone call from anyone again, once again I had to call to see where my furniture was. This time I was told the End tables have arrived still waiting on the coffee table was told it was on back order and would come in again in couple of days. Never received a phone call again from anyone after a week I had to come down to the store spoke to a manager who really didn't care if I was ever going to receive my items and never even apologized for no one ever calling to update us on what was going on. Today 11/04/2015 my wife received a phone call from someone at Rc Willey and was told that our end tables that we were told were in are now not in & that the truck was in an accident which is why the tables haven't shown up when we were already told that they were in. This company has no clue when it comes to customer service I'm sure if your CEO found out that this is the way you consistently lie to your customers. I'm sure they would not be working there anymore. Beware of buying any thing from RC Willey because all they want is your money & could care less about you after they get it. DO NOT BUY ANYTHING FROM RC WILLEY

Prior to lower lumbar double fusion surgery I purchased an $1800 Serta Pillow Top mattress in 2011 at RC Willey in Orem, UT . I was told that the mattress came with a 10 year warranty.

About 12 months ago the mattress started to sag both horizontally and vertically, became lopsided, and had a huge body impression sag.

Last month I had 4 more levels on my back fused. When I got home from the hospital I couldn't use my bed at all because of the sagging (no support for my back). Because of the lack of support and increased pain I had to go back to the hospital. It was determined the pain was due to a support-failed mattress.

I remembered I had a 10 year warranty on my mattress.

I did a Google search on Serta mattresses and how well they honored their warranties. What I discovered was over 500 complaints how not only how the Serta mattresses had failed within a few years but detailed the Serta warranty scam.

Serta sends out an official mattresses measures who is paid for by Serta. He does a few measurements (not in the area where I experienced the sag failure, takes a few pictures and tells me I will hear back from RC Willey about his report?

Two days later I got a letter fro Serta denying my warranty claim .

I am seriously thinking of initiating a class action suit against Serta and RC Willey as a accomplice in this fraud. The last suit I successfully initiated for cell phone billing fraud (devore vs ATT) resulted in a $5 billion settlement against ATT do a google search to verify.

At this point, don't shop at RC Willey as they are not only aware of this scam but participate in it. And, don't buy Serta mattresses. They seem to fail after a few years and after they do Serta does not honor their warranties.
Steve DeVore, Orem, UT

A little over a year ago, I purchased a bed from the RC Willey in West Valley City, Utah. Now this bed had a few problems. The side rails kept breaking. RC Willey sent out a repair team several times to fix the bed. About 11 months into owning the bed, it broke beyond repair. Since the bed was no longer made, RC Willey offered an in-store credit to purchase a new bed. I selected a new model - at greater expense - and had it delivered. Well, this bed has since broken three times. After the second repair, I decided to address the problem myself. It had collapsed in the center due to improper design. Foregoing RC Willey's crack repair service, I went to Home Depot, bought a 2x4, and fortified the center supports myself. Let me tell you - the bed is solid as a rock now. Thanks, RC Willey, for giving me the opportunity to use my cordless drill and circular saw. These tools were expensive, and I was having a hard time justifying the cost, but now they have paid for themselves! In fact, I also repaired a leather recliner (La-Z-Boy) I bought from RC Willey. Fortunately, I have a machining background, so I was able to build a few braces to keep the chair working. Sure, it weighs about twenty more pounds now, but it could withstand an earthquake now. My advice? Skip RC Willey and go directly to Home Depot. Buy some lumber and build your own furniture. And don't be fooled by the free hot dogs RC Willey offers. It's just a ploy to suck you into the black hole. Honestly, I would not accept any merchandise from RC Willey even it were given to me. Their stuff is dangerous. It's sad to see this once fine company decline. Ever since Warren Buffett and Berkshire Hathaway acquired the chain, the quality of their furniture has declined.

November 2012 I bought a Kitchen Range on 12 month NI account. In January 2013 I bought a Table and Chair Set on 6 month NI account. In April 2013 I purchased a Dishwasher for $777.20 on my ATM/Credit card.
The complaints for the Kitchen Range are that I had to pay extra for Delivery/Install/Bracing Parts. The Range was delivered and installed. The brace which I had to pay extra for was not installed and the range was not installed correctly. The night of the install I had to call in my gas company because of a gas leak and evacuate my home. The leak was caused by a poorly attached gas line to the range. To assuage my feelings they gave me the ATV for children they were selling for $39 with a qualifying purchase.
No complaints on the Table and Chair set.
In April when I purchased the Dishwasher on my ATM/Credit card I was told it would be delivered and installed on Monday. Monday came and no delivery. When I called the salesperson she said "I never said that it would be installed on Monday." In effect calling me a liar. I said I would not have purchased it otherwise. Long story short I cancelled the purchase. I went to the Customer Service Center at the store and swiped my ATM/Credit card and received my refund back to my Bank Account. I added my $777.20 back into my bank account and left.
Fast forward to June 5 when I went to the store to make a payment on my 12 month NI account (the kitchen range). I was told not only was it paid off but that RC Willey owed me $319.00. I knew I still owed over $400 and told them so. The Manager said she would call Corporate and contact me the next day. The next day she reaffirmed that RC Willey owed me the $319. Since I have electronic billing I had to print out all my statements and discovered the problem. Even though I have a receipt for the refund of $777.20 they never refunded it to my bank account. "Someone" at RC Willey decided to instead apply the $777.20 from the cancelled Dishwasher purchase to my account for the 12 month NI Kitchen range. The manager at the Reno Customer Service then told me on June 7th that she would not refund me my $777.20 and that I only had $319 coming to me. She stated the original refund for the Dishwasher had been "rejected" and then RC Willey applied those funds towards my 12 month NI account. I told her they did not have the authority to play with my money and that I had already written checks against that $777.20. I also told her that what they had done was Fraudulent Felony use of my Credit Card. When I asked why I was not notified about the "rejected" refund she literally had no answer and just stared at me. Also, I not only have the refund slip from the store I received a letter from RC Willey in April explaining the $777.20 had been refunded my account.
I insisted that they refund the entire amount immediately or I would file a criminal complaint against the company. I know this is getting wordy but the end result was that I again have another refund slip for $777.20 and they had to reopen another 12 month NI account to account for what I still owe on the Kitchen Range. All this only because I had to completely embarrass myself in the store to convince them to do the right thing with customers walking around and staring at me. The rest of the customer service employees were all standing around looking at me like I was some kind of crazy person. When they (RC Willey) had stolen and or misappropriated my money. I am so done with RC Willey and at this point I have not yet decided whether I should go see an attorney or not.
I will never purchase another item from RC Willey nor do I recommend anyone else shop at RC Willey. What they did to me was criminal.

RC Willey recommends Certified Installs for all their frig and cooktop installation. DO NOT USE THEM. Certified Installs do NOT know the first thing about installing cooktops. The fellow they sent to our home did not know if the stove was 110 or 220 volts! And he was going to be doing the electrical work. He tore out the old cooktop and tore open the electrical box, but upon trying to put it back together, didn't know what to do with what he thought were 2 extra electrical wires! He had never seen quartz counter tops before and had no idea how the Wolf vent system connected. DO NOT USE RC WILLEY'S RECOMMENDED CERTIFIED INSTALLS PEOPLE.

I have been a customer with rcwilley for 14 years. We have bought furniture, appliances, electronics flooring and etc. We also pay extra to have everything installed. After 14 years I had my first complaint. We spent over 4, 000 dollars on furniture and over 3, 000 dollars for 2 tv's, sound system and wall mounts. We added 150 dollar install fee for the tv's. We signed the approval form for the install when it was completed. We later were not happy with the install of one of the tv's. I spoke with Walt at the corporate office to see if there was anything that they could do and he treated me poorly. It does not matter how much we spent on our orders, if we are not happy with the install then there is nothing that they can do. We wanted the job fixed and ended up having to pay 200.00 instead of the 150 for the install team to come back to fix the problem. We also have a hole in the wall from the first install that is also our responsibility to fix. This was poorly handled by Walt from the corporate office and I plan to close my account and take my business elsewhere. I am sad, but I would not want to deal with them again if I had another problem in the future.

I own a small local business so we try to get a the deals we can because we don't really have any distributors. We sen't four of our employee's to do black Friday at rc willey including me. They were there until 12 am to 8 am. That is 8 hours in freezing conditions They were in the top ten of the line. We wanted to get 2 of everything of the doorbusters which was fine because we had five un-related people there each waiting 8 hours. They starting handing out redeem coupons for the door buster items, When I told the guy I would like one coupon for each doorbuster he looked at me and said "get back to me when you know exactly what you want" and started moving down the line ( I was number 4 in line) I then pulled out the ad and pointed to each item I wanted. He then told me I could only have one item per category like One electronic and one furniture etc... he also would not give any to my other people their that have been waiting 5 hours only to me because he said "one per family" when clearly we were not a family which I did explain to him. I begged him told him I was there since midnight so he gave me redeem coupons for 55" tv and 40 " tv I asked if I could get a laptop coupon he said there was no laptop coupons that they were grab items first come first serve. I got into the store and I come to find out that the laptop items were coupon items and that he LIED to me an actual employee had the feel that he needed to LIE to me, because he didn't want to give me anymore electronic coupons? I feel like this is false advertisement that I should have been entitled to at least one redeem coupon per item not category. I feel like they were really rude for someone who has been standing there for 8 hours and spends thousand of dollars there every year.

Help for the consumer, I want it known how RC Willey Of Las Vegas treats their customer’s. I purchased a new refrigerator 6 months ago. I also have a service warranty for 1 year. I purchased the refrigerator in February 2012 and it is now November 2012. A month after purchasing it The freezer didn’t work properly. It would not keep cold and I was losing a lot of food. It has been 6 months and freezer is still not fixed. RC gave me a service company to contact, I called this company and the first attempt they could not find my house, so I had to reschedule the appointment again, The second time, he said he called and could not get thru the gate of the gated community I live in, I never got a phone call, so again I had to reset the appt, Each time I reset the appt it was again several weeks out. When he finally came to try to fix it back in August, he came and said he had to order the parts. The parts finally came in 2 weeks ago . It took 2 months to get the parts in. ( the end of October) all thru this time I had to shut down the refrigerator and make the ice melt off to open the vents to allow the cold air to circulate. The vents in the freezer were frozen so no circulation was taking place and the heater to melt the ice did not work causing the food to thaw out.. I contacted RC, explained to them that the problem still persists and I feel in all fairness I should be given a new Refrigerator, being one attempt was made to fix it, and it still does not work. They had 2 options for me to choose from, 1) have another service man come out again and try to fix it, again or they would give me another one but wants to charge me a 30% restocking fee. I dont feel that is fair to me the consumer. I did not break this refrigerator, It has not worked right since the day I bought it, I bought it from RC Wiley and I feel they should replace it at no cost to me, especially being I have a warranty. Could someone please help me in this situation. I feel that RC Wiley is passing the buck on this, And they dont care about the fact of me losing food and all the stress and inconvenience this has caused me. and they have the nerve to want to charge me a 30% restocking fee. Now Thanks Giving is around the corner and I still dont have a Refrigerator that the freezer works properly, Not to mention when the vents clog up the temperature in the Refrigerator also doenst work properly and I lost milk and dairy product as well. Please Help me.

I have purchased several pieces of furniture from RC Willey in Reno Nevada. I am very disappointed after speaking with their customer service representative regarding issues I'm having with my bed and my recliner chairs.

After having my bed for only 2 years, the main support, side board, has split causing my bed to collapse. The bed has not been misused or moved and I only weight 200 pounds. Now I have books stacked under the bed to support it so I have a place to sleep. Also my reclining chairs are having issues as they have a "clunking" feeling as I rock and the swivels feel like they are loose.

Their representative and his supervisor suggested I pay to have the furniture inspected. After owning the chairs for 1 year and 2 years on the bed, I find it insulting that I be asked to pay to have these inspected and repaired. I have spent thousands of dollars with their company and will not be a returning customer if their service is this substandard and their products are even lower.

My Wife and I went to RC Willey on Memorial Day to purchase a camcorder. RC Willey had put in their Sunday ad that they were offering a free gift card for $25 to the first 200 people through the door. We woke up early and stood in the cold, drizzling rain for over half an hour in order to get the gift card. Upon choosing a camcorder and going to the cashiers, we heard almost every single customer ahead of us in the huge line being told that they could not use their gift card on that specific purchase. When we got to the cashier, she told us that we could not use the gift card because the camcorder was the last one in stock, and because we were going to use another gift card that we had received earlier. RC Willey used a bait and switch method to get people into the store just to trick them at the last moment. I am not okay with businesses these days not caring about customer service. ESPECIALLY after they pull something like this, and then they don't provide the opportunity for customer satisfaction emails on their website. A Company who avoids feedback, is a company that knows they would receive a ton of it.

We bought a Spring Air mattress and box springs from RC Willey. After 3 years we had sagging on both sides. We turned it but because it is a pillow-top we could not flip it. They sent someone out and it had only sunk 1 1/4" so, in their opinion, it was not a defective mattress. The store did not back us and this huge distributer said they could not do anything for us.