The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
rapidtaxcharged to much for filing federal income tax

Advertisement said i could file my federal taxes for free. Yet after i applied for a RAL and then was denied it, i waited as long as i would of with the IRS, so hence no loan. Yet this is what i was charged by SBBT Item Amount
Tax Preparer Fees: $89.97
Transmitter Fee: $5.00
SBBT Account Handling Fee: $30.95
Total Refund Deductions: $125.92
I ended up being charged $125.95. This is not right at all. Their making $125 for doing absolutly nothing!!

Gabe Morosini

Responses

  • Ri
    Rick_RapidTax Apr 09, 2010

    I understand your frustrations with what happened to you. Please understand, however, that every loan product a tax service provider offers is bound by the criteria of the lending bank. Thus, the agreement that you entered with regard to your tax refund loan was really between you and the lending bank (SBBT). It is not our intention to pass blame, however, the fact remains we have no control over the approval process of your loan application.

    During the check-out process of your tax return, you were provided a summary of the fees and the terms and conditions of your filing method.

    While our online calculator and filing software is fee-based, most of your charges were bank product fees.We do give you the alternative to pay by credit card, and if you had done so, you would have only paid $15-35, much less than what many other tax service providers would have charged you.

    Banks cannot offer this refund anticipation loan to everyone. In fact, banks lost so much money in the last few years due to fraud that they stopped offering this loan to online tax companies. As a result, we do not offer this loan product any more. We are also looking into providing free package in the near future.

    Please contact me directly at [email protected] if you have any questions or concerns.

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