Microsoft
reviews and complaints

my credit card has two items listed on the billing and I can find no purchase associated for those amounts.

Trans action date 10/10 ref # 8133 Microsoft *store Bills.ms.net WA in the amount of $423.94
and
Trans action date 10/12 ref # 8911 Microsoft *store Bill.ms.net. WA in the amount of $370.97.
Neither of these can be explained to me as to what they are or should be.

Twice now I have received emails alerting me that my Microsoft account was under some kind of attack. Twice in 18 months I put my debit card out there for you at 300.00 per transaction. Yet my 3 year protection never happened. I just had to purchase McAfee. What did my 600.00 get me? I've called customer service, I got a recording. I wrote a letter, no one contacted me by phone or by mail. I realize that your company is a very big entity. Mr. Gates never has to worry, where else can a person go to get another company to provide service, I am a youth minister in Florida, I don't make the type of money that you needed. I lost opportunities these passed two years to provide children with certain necessities that money could have been used to provide. Microsoft doesn't worry about the average human being, struggling to survive. Yesterday, I received another letter from you, with the fee of 300.00 to fix security problems, I just can't do it again. So, now my computer will get hacked or worse?

My name is Pastor Tom Ferrara
outreachministries.[protected]@gmail.com Please tell me what to do, Please I have a terminal illness, kidney disease. I can't handle the stress anymore.
God bless

Windows 10 is slow & provides only partial use of other sites through its apps. But it is the only show in town (Monopoly!) I tried watching a news video through windows 10 own news selection (Selection is bogus because it only runs 'progressive" oriented news not balanced or fair) adobe flash player disabled only on app. . . Working on computer and every other application. The local news feed has only a few current articles and a lot of old news going back a year or more. Windows 10 apps all limit the function on other sites: pandora, hulu, hotmail, etc. Stop it! I have to search with other search engines because internet explorer is absolutely the worst search engine ever because it is so unstable and always crashes, everyday more than once. Provide us a service insteads of trying to control our minds. The country / world is in bad enough shape without you & your company trying to make our lives worse. You created this information age so act responsibly and stop herding the populace (Like lemmings) over the edge of the cliff. I live on $1000 per month government stipend (Ssdi) and can't even afford food (To last the entire month) and your products do help, to some degree, in giving me something to do with my time until I die (No family & friends all on different wavelength [not your problem]) . I doubt I will ever have a new computer not that it matters much since the internet for public use will only last a few months more anyway, if reports are right, and "real" money is on the way out. If I could buy a new computer it would be the latest surface pro laptop, but that is just a pipe - dream. Fix your programs so that they work, please.

Computer attempted to update from Windows 7 to 10 around July 15, 2016 and it is now August 22, 2016. I called on Saturday 8/20/2016 and spoke with someone named Janet. She did not know how to help after 1 hour on the phone and said someone would call me on Monday 8/22/2016. I have a case number [protected] and they were supposed to call me between 10-12 noon central time. I waited for a call and decided to call them since they didn't call me. I have been on hold for 1 hour and 45 minutes now and no-one has answered even though it said it would be a 30 minute wait. This is BS. Your update messed up my Internet to where it doesn't recognize wireless now, can't connect any other way, Windows 10 didn't even fully install so it is still on Windows 7. You suck!

Dear Microsucks,

For perhaps months I refused the free upgrade to windows 10. My windows 7 worked fine and I was happy. I did NOT want Windows 10. Then I fell asleep one night with my computer on, and woke up to Windows 10 downloaded onto my laptop WITHOUT my permission.
Since then, I tried to use it since it was there. My laptop turns off on its own when I get up to do something and every time it resets my sound to headphones, which I rarely use. Now, some 90% of my CD games no longer play as it says they are incompatible. I spent money on those. I have nothing but headaches because of you AND, I now find out I can't go back to my earlier vesion (which I did NOT know I could have in the first place), and if I reset the factory settings, I lose all the games and apps I have loaded.
This has been a VIOLATION of my person, I hate you and I will never give this company a penny of mine in the future if I can help it. You have NO right to do what you did to me and countless others I'm sure. You should be sued and ashamed for the arrogance it took to do this.

May 14, 2016
Microsoft Corporation
Legal Department
Fax:

RE: Upgrade from Windows 7 to Windows 10 causing my HP Personal Computer to Crash

Dear Sir/Ms.:
Yesterday, I completed the conversion to Windows 10 from Windows 7 in my HP Personal Compute after several months of waiting to make certain that the bugs in Windows 10 were fixed. The computer was unable to boot up and the screen turned blue with error signs repeating as if the computer booting up was going in circles.
I called Microsoft technical support who then diagnosed the problem as caused by HP drivers.
I contacted HP Technical support who then guided me to try to fix the problem. The problem was not solved. We were unable to save the data and other important bits of information despite using the DVD RW and flash cards. A computer technician will pick the PC next week to try to retrieve the vital office and personal information from the hard drive.
I used up 6 hours of time that I could have used to work patient records, make phone call to patients and to work on other office jobs. I therefore lost precious time and this computer crash is costing me money.
I think I deserve to be compensated by Microsoft for the crash caused by the conversion from Microsoft 7 to Microsoft 10 operating system. As this crash will cause me to need a new computer, in my opinion a replacement with a Microsoft Surface Tablet would be a sufficient compensation. As the computer that crashed is a 24 inch HP Touchsmart with a large GB RAM and hard drive storage, a large screen MS Surface Tablet with a large storage RAM and hard drive storage would be a good trade.
Should your department or Microsoft find the need to discuss this matter with me, please contact me soon. I do need this appliance for my day to day work at the office. Thank you.

Yours,
Lemuel G. Villanueva
Atlanta-Gwinnett Women’s Specialists, P.C.
766 Walther Road, Suite 200
Lawrenceville, GA. 30046
T- [protected]
F- [protected]
[protected]@yahoo.com
C- [protected]
Note: I will send you the same letter with the office letterhead and my signature by Fax when I find your Fax number.

I brought my son 12 months Xbox live two weeks later another 2 lots of 12 months Xbox live got purchased on my card and another 3 months all in one day I argued it out that anybody in the right mind would not buy that much but got no where told to claim it from back from the bank for Microsoft to tell the bank it didn't look suspicious... I wanted the gaming tag or the account they said they didn't know I told them to cancel all the codes then refund me and give me one code back complete joke my sons Xbox live was purchased on his Xbox all the others were purchased from Microsoft store I'm looking into reporting them for fraud.

I had Windows 7 on my PC and then I decided to try Windows 10. It took forever to upgrade my PC and when the installation was finished I thought that everything was ok. But then I noticed that Windows 10 is extremely slow, It takes several minutes to load a page or do anything. Then I contacted Microsoft customer service because I wanted my old Windows 7 back, but they said they cannot revert my system back because I did not have a product key. They offered me to buy one. Absolutely ridiculous! This new Windows is a piece of junk, do not install it!

Recently I noticed this Windows 10 option and it was said it was free! I was so excited and clicked the button. Then my computer started to install some new software and updated till Windows 10. Then it told me that I have to use my product key to activate it! What? I wanted to go back to my old system and it was said that I have to purchase the software. People, do not click that Window 10 button, it will destroy your computer! I took my laptop to my friend and thank god he's a hacker and he was able to fix everything!

The first time I called Xbox live was on March 9th concerning the charged of $9.99 dollars from my account since January of 2016 because I didn't caught until now. I knew that I was xbox gold live member since 11/09/15. I talk with the xbox live operator for a little while about the charges they have made but never resolve anything other than I have to cancel all my account with them. They even e-mail me about my xbox live gold membership canceling on March 9th 2016. Okay, I was mad and angry because I'm not getting any resolve from them. They can have those three months charged of $9.99 dollars from my bank account. They always have excused for everything. That's fine and I just want to get xbox live or xbox out of my life forever. The next day March 10th of 2016, they charged me $9.99 again from my account. I called them again and told them what happen. Same story, sorry for your inconvenient. I told them that on March 9th of 2016, I talk to one of their operator name Jay. He was the one that canceled my account and send e-mail to me. I ask her why are they still try to steal money from my bank account even those my membership was cancel? She was lost words and try more excuses. I told her that I have read the xbox live complain and review on line and many people were rip off just like me. She told me that is not true. I told her that I was charged twice in the same month of March 8th and 10th. What about that? Is that stealing from people or not? I told her that I'm going to report to my bank and cancel my bank card. She told me that she's going to refund just the $9.99 of March 10th back into my Account, but I didn't see anything yet. They need to stop scam or cheated people who are really hard core fan of xbox. Xbox hard core fans need to check their bank account or credit card account once little while to make sure it doesn't happen to them. It does happen to me because I caught them stealing money from my account.

Customer Service
Over the past years I've had a account with MSN and then they wiped my dial up account out then wanted to charge me 10 times as much to have a dial up account even though the account was only charged when I had to use dial up now they say do this or do that and none of the to do things get me any where I do hope some where in time everything you have did to people over the years come back to bite you hard.

Glenn D Gilley
1216 Oakwood Place
Loganville Ga 30052
new Email
[protected]@gmail.com

I am an already pirated professionally recorded bmi registered songwriter — I was checking my website to see what I can do to improve it - I checked a link and it came up microsoft groove. What happened next is that microsoft groove high jacked two recording tests of audacity from my library of my vocable and microphone test. There they were two more pieces of piracy. One it is my website, two it is my computer, three it is my "intellectual unreleased property." groove music has no business getting into what is on my computer - these were just tests - not even songs. This is unethical and privacy invasion. Then microsoft would not allow me to send feedback, which cost me time, and it is precious beyond money.

On my old Windows computers (Windows 8, 7, XP), Microsoft solitaire was the best! No ads, no registration, etc. Now they want you to upgrade to Microsoft premium Solitaire if you want no ads. They even tried to make me sign up for Xbox. I don't want that! I miss the old solitaire. I am calling Microsoft right now to complain. This is disturbing. They should be arrested.

Everytime...Every freaking time... I play madden 16 on xbox one and play connected franchise and play a really good game, which isn't freaking easy on all madden, and win, right towards the end i get a message that says i lost connection to ea server online and non of my game is saved. Every single freaking time. And yes i am putting all this in caps because i am pissed because every time i lose conveniently it all saves. So what the freak. This happened just now. And it has been happening for weeks and its pissing me off.

The dates and the charges are as follows: 09/11/15 $21.44, 10/06/15 $20.37, 11/10/15 $4.28, 12/08/15 $6.42, 12/14/15 $16.08, 12/20/15$5.35 $1.06 $2.13 $3.21, 12/21/15 $4.28 charge pending. These are the dates and amounts that are on my Visa credit card without my authorization. I ask that these charges be refunded and further charges stopped. Thank you.

he charge microsoft mysterious 39 4 charge from nowhere was first reported Dec 18, 2015. microsoft mysterious 39 4 charge from nowhere charge has been reported as unauthorized by 95 users, 25 users recognized the charge as safe. Help other potential victims by sharing any available information about microsoft mysterious 39 4 charge from nowhere.

16 December 2015, 5.31AM AEST $124.20 charged to my credit card. I rang Microsoft at 1.23pm 17 December to query charges and was told that the charges relate to ingame purchases for a FIFA game on an XBOX. I do not own an XBOX or a FIFA game. They were not able to tell me any account information related to MY credit card, but were able to send a microsoft verification code to the account owner's email address. This was not my email address or the email address for any of the people living in my house. They could not cancel the account or remove the credit card from the account until the account was verified with this code. Great work. The person who set up an account and fraudulently used my credit card details has more rights than I do. Microsoft did try to sell this to me as protecting my account - ignoring the fact that I did not actually have an account - a criminal has an account and is illegally using my credit card details.

This email states that I have won 845, 000.00 GBP in an Online Microsoft Award 2015. It also asks me to provide my personal details and not to tell anyone else about this to avoid the draw being void. I live in Australia and am sick and tired of these spam mails. It also includes a photo of both Derrick McCourt - General Manager, Public/Online Sector UK, and is signed by Michel Van Der Bel - Managing Director. Apparently at the bottom of this spam email it states that it was sponsored by Satya Nadella who is apparently the CEO/Chairman that sponsored this draw. I need for you to have this reported to the proper authorities before I go to my authorities and report being spammed. I would like you to report back to me at: jf.[protected]@bigpond.com Debra Fisher

[protected]@hotmail.com, password "2006caddy", "it looks like somebody may be using your account" for months! and, nobody is using my account! i just did not logout properly! recovery failed multiple times; new account creations, that i never wanted, failed too! horrible customer care/support/ care, microsoft!

My visa credit card has an unauthorised credit card payment made at Microsoft - 39 Miami, Miami, Fl. merchant reference 2524635 . The charge to my account was US dollars 1453.05 and the information I have is that 'signature used' as opposed to PIN. This charge was made to my account on November 20, 2015. I returned from the US on November 7th and I have currently have my card in my possession. How then could it be physically used for several transactions last week. I would hope that Microsoft have cctv and could track the individual who presented the card - assuming they were also asked for additional identification as is normal.