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Ramada
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www.wyndhamhotels.com/ramada
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1.2 282 Reviews

Ramada Complaints Summary

15 Resolved
266 Unresolved
Our verdict: If considering services from Ramada with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ramada reviews & complaints 282

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K
12:10 pm EDT

Ramada Newark airport

I Keith Jones am a Nurse Practitioner my phone number is [protected], and was up on June 10th for a wedding weekend of my Nephew. I booked a room at the Ramada at Newark Airport on June 10th for 1 night and 2 nights at your Toms River Ramada for Friday and Saturday. The Newark location was a disaster. I rented a car at Midnight and drove around for an hour looking for the hotel. I called and was put on hold. I then got a flat tire in a rough area, with no lights, alone at 1 AM. I changed the tire went and got another car and tried again to find the hotel. I called 3-4 times only to be told by the front desk clerk he was 20 years, does not drive, and it was not his job to help me find the hotel. The hotel is located on a side street in the back of an abandoned building. I made it to a Merriot and they gave me directions. I finally arrived at 3:30 AM. This put my life and health at risk. I would file a lawsuit if I could. This is so NOT RIGHT to have a desk clerk tell a client it is not their problem. I even offered to go to the airport for the shuttle service driver and follow him to the hotel and was told he could not do that. Your staff is incompetent and disrespectful to clients. I tried reaching MJ the manager several times only to be told he was not available.
Check in
Jun 10, 2:00 PM
Check out
Jun 11
Duration of stay
1 night
Address
101 International Way, Newark, NJ 07114, USA
Phone number
+[protected]
Confirmation number
[protected]

Desired outcome: I formal investigation to your staff at that hotel and a full refund. That will not help my stress or fear of death that I experience that night.

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B
11:00 am EDT
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Ramada Front desk customer service

Front desk lady refused to give me the bag with breakfast in it. I had my face mask on but she refused to give me breakfast because she said I wasn't wearing my right. When I refused to play her game and walked off she kept yelling at me as I walked down the hall saying "they would be watching me"! She looked crazy and sounded crazy. The room where we stayed was filthy and smelled. I've never seen such bad customer service in my life.

Desired outcome: She should be fired or retrained

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F
7:15 am EDT

Ramada Scam & Fake Checks - scam checks + Harassments/Threats

So I was staying at Ramada Creek for about 2 weeks. During my stay, my wife was in town for about 6 nights and she was staying with me.

During our stay, she wasn't allowed to use the breakfast facility/Sehri(as it's Ramadan ) and so we used to do breakfast outside. Upon my check out, they asked me to pay breakfast charges for additional person for all of the 6 nights.

I told them that we were categorically denied the breakfast option stating that this is not in your package and so we did it outside. However, now they want to charge for the additional breakfast.

I told them that this is a scam and I am not going to pay it. I told them that I will put this on social media so you don't scam other people but they said we will not let you step out of the hotel and we will call the security. I asked them that I want to meet the senior hotel management but the guy at the reception said I am the senior guy and now security will handle you.

After wasting 30mins of my time, they asked me to pay a partial amount, which I did as I wasn't feeling safe and all of their staff has gathered around. However, I will be taking a legal action against them.

Just want to let the

Desired outcome: Meet the management at Ramada/ Apology from the management

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C
12:29 am EDT

Ramada Overnight stay

Our stay from 4/25/21 - 4/26/21 was a total nightmare. The receptionist looked unkempt, dressed improperly and was busy smoking every moment he felt unobserved. He didn't even know the difference between a queen and a king bedroom and it took a while until he found out if there are any vacancies at all. We were wondering when he asked us for our license plate data at the check-in.

When we got to the room we passed the cleaning cart, which itself looked filthy. So did the hallway and the room. Dust on the lamps, dirt on the remote control and the phone, black stains on the pillows and sheets, tears on the bed spread and the lampshades. It didn't look clean at all. Especially in times where a deadly virus is surging the world, cleanliness shouldn't be optional. The bathroom looked remodeled, but in a very unprofessional way.

I visited the pool area while my husband stayed in the room. I felt observed by the also unkempt, cranky janitor, who permanently sneaked around the pool area. He aggressively kicked the towels, which other guests had left on the floor to the side instead of cleaning up the mess. The whole pool area didn't look very well maintained. After I had used one of the "fresh" towels from the shelf, I realized large stains on it, that looked like feces or other body fluids, which didn't come from me.

The night was horrible, the curtains didn't close properly and we had a strange insecure feeling about our car. After we saw what the breakfast looks like, we skipped it without regret and tried to get away asap. We didn't even make an attempt to talk to the manager as we were extremely tired out due to the bad night sleep.

We always thought Ramada would be a brand on which we could rely on, but this stay taught us better. It felt more like a run down low class hotel. This hotel in Coeur d'Alene is definitely destroying Ramada's good reputation.
We are very eager to hear Ramada/Wyndham's statement about this nightmare.

Desired outcome: Refund

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B
7:45 pm EDT

Ramada Manager kicks me off the property for complaining about a fire hazard

I checked into the Ramada Inn in Texarkana, Texas on April 9, 2021 at about 5 PM. On arrival the front desk clerk was very rude, sharp and indignant with me as well as another man trying to check in. I asked if the hot tub was open, I was told no it was broken. I asked if they served breakfast. I was told no. Both of these items are why I booked this room in the first place. There was nothing on the website telling the customer that these things were not available. I got my room keys (room 208). I went to the truck and got my luggage and entered the side door of the motel. My first impression was that this place is disgustingly dirty. Carpets were filthy, walls were nasty, trim falling off the elevator door and smoke detector missing right above the elevator, (I have a photo of it). I went up to the room and felt like I didn't dare touch anything because of the filth. I tried my room keys and they did not work. I tried both cards several times. I walked to the front elevator. I did not work. I walked back to the middle elevator and went back to my truck. I decided right then that I could not stay there because of how nasty it was. I returned to the front desk and requested a refund and said I would like to go to a different motel. The clerk refused to give me a refund. I insisted I wanted a refund. When I was told again that she would not give me a refund I explained to her that there is a smoke detector missing from the elevator area and I would call the fire department and report the life/safety issue. The clerk went ballistic. She started yelling at me. One other customer was standing there as well as another employee. The other employee was trying to get her to calm down but she just kept yelling and making degrading comments to me. I tried to explain that I just wanted a refund and I would leave. She kept yelling and told me I would have to wait for a manager. (I have video of it) The manager came in about 15 minutes later and the employee took him (Brad) to the back office and apparently told him her version. He came out of the office very aggressively and pointing his finger at me, told me if I wanted to call the fire department to go ahead and do that but to "get off his property" I put up my hands in a defensive manner and told him all I wanted was a refund and I would leave. He told me he would not give me a refund and again to "get off his property" I handed him the door key cards and said "have a nice day" and I left. I am requesting a full written and verbal apology from the manager and the front desk clerk. Neither of these individuals should be in the customer service industry. Unfortunately I did not record all the conversations but I would be happy to supply the ones I have to your company. I also want full monetary compensation. You may reach me at the following: Brett Johnson [protected]. I look forward to somebody reaching out to me. Thank You

Desired outcome: Full monetary compensation, Manager and Front Desk Clerk Written as well as verbal apologies to me If they will not comply,I believe they should be relieved of their jobs

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12:51 pm EST

Ramada Hotel Ramada # Pitampura

I have banquet booking for 11 march 2021 for my marriage. I checked Ramada because of its customer service. I am really disappointed with the treatment given by Yash, staff member. He is not cooperating with my requests. He was rude and unprofessional. He has spoiled my mood and I am thinking to cancel my booking now. I thought Ramada is pleasing and cooperative and I have a very bad experience. Yash Gandhi was very rude and misbehaved. Worst five star hotel service. Really disappointed

Desired outcome: Contact me to discuss

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11:49 pm EST

Ramada Extra charges

12/28/20 reservation

Bed bugs found and shown to desk who confirmed and told us to dry clothes in their employee dryers and leave clothes with them and they will call when done.
Needed 1st floor for 2 handicapped guests when bed bug found at 2am.
No elevator did not know when booked reservation
No pool open although sign advertised
Dryer clothes for hours all night
Requested refund. Told to contact Priceline.

Priceline calls hotel and Josh denies.
I call Josh and he changes his story to Priceline and says he cannot confirm. I contact manager Sabrina who helped us all night and she says she can confirm. I ask Priceline to call but she works late hours. I call again because I see a second charge for $66
I call Sabrina. She says she will not issue a refund because I wrote a review.
She says $66 was charged for a late check out. Because changing rooms at 3am. Made us request one.
And was told that towels went missing.

After I know they were handing our laundry and we had to change rooms and who knows what happened.

Retaliation for review came through no refund and an additional $66 charge.

Not happy.
Need someone to help who cares about hotel denying problems or retaliating for leaving a review about treatment or experience
No proof given of missing towels
I was told. We will provide proof when you dispute it?

Hung up on by Sabrina when calling to talk about issue

Desired outcome: Refund of both charges or AT LEAST one.

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2:47 pm EST
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Ramada Charges for smoking in the room

I was charged for smoking in the room $350. At no time had I smoked in the room. I am very respectful and aware of the odors of cigarettes since I am a smoker. Since there are no ashtrays outside, I policed my butts and disposed of them in the trash can. Four times I have inquired why I have not received my deposit back and I was told unsure no notes made. Until today when I called after it being 3 weeks since my last stay, I was told the manager was called and he said to inform me that I smoked in the room since there were cigarette butts in the trash can.
I am curious to hat my consideration to not leave them on the ground outside your establishment is now costing me as a penalty again for my thoughtfulness. This is accurate and again at no time had I smoked in the room. And nothing has been noted on each of my inquires till now. That is completely unacceptable in my mind and no way to run a business. So I expect to receive a prompt response along with more evidence that I smoked in the room other than the maid saying there were two butts in the trash can.

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S
8:40 pm EDT

Ramada Service at the hotel

Can you believe that you paid for stay a night and you taking hot bath with your wife and suddenly they completely shut down the water in the middle of the bath with soap on your body. Water never come back and you have to check out, how do you feel. This I got from this hotel and this is the hotel about. I requested them to give me a bucket of water, and I waited, waited and waited at the door, no one come back with water. I was helpless at this hotel. It was so nasty behave and policy. I believe they do the same thing with other customers in order to save water and money. Do you want to pay for this painful stay at this hotel? Of course they will say sorry and explained something which is liying. I will request law enforcement agency to look at this hotel. This is Canada, customer pay for the service not to be cheated. I want justice for this situation. my email is sazzadul. [protected]@uhn.ca, I stayed sept 17, 2020 night at 6045 Stanley Ave, Niagara Falls, ON L2G 3Y3, Ramada hotel.

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Update by Sazzadul Islam
Sep 22, 2020 8:41 pm EDT

Can you believe that you paid for stay a night and you taking hot bath with your wife and suddenly they completely shut down the water in the middle of the bath with soap on your body. Water never come back and you have to check out, how do you feel. This I got from this hotel and this is the hotel about. I requested them to give me a bucket of water, and I waited, waited and waited at the door, no one come back with water. I was helpless at this hotel. It was so nasty behave and policy. I believe they do the same thing with other customers in order to save water and money. Do you want to pay for this painful stay at this hotel? Of course they will say sorry and explained something which is liying. I will request law enforcement agency to look at this hotel. This is Canada, customer pay for the service not to be cheated. I want justice for this situation. my email is sazzadul.islam@uhn.ca, I stayed sept 17, 2020 night at 6045 Stanley Ave, Niagara Falls, ON L2G 3Y3, Ramada hotel.

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2:55 pm EDT

Ramada The staff harassing my self and my sister and are allowed to do so

I'm issuing a complaint about Ramada Palaza in Wheeling IL. The first night that my sister booked a room there, or the 2nd night, for us. We used the PCS in the lobby and we noticed that after we used them, that someone took one chair. The chair was put back the next day. No one ever explained to us why the chair was taken. I asked an employee Carlos why was the chair taken, he told me that they put it in the office. He didn't know outside of that.

During the Covid, the staff is supposed to clean the PCS and surfaces around the PCS, I never witnessed them cleaning these areas and I witnessed the Manager using improper technique by using a dry rag to dry wipe a PC area that I was using. had to ask for paper towels and sanitizer to clean the PCS area myself.

Moreover, most of the staff doesn't wear masks and don't require that the customers should wear masks. My sister and I were sexually harassed by the male and female employees including the female manager. She was more aggressive with my twin sister and I believe it is because my sister is bald and wears male clothing.

Also, the 2nd or 3rd day that we were in the hotel, the manager threw out my drink that I had at the PC and she shut down my pc session but all I did was go to my washroom and come back. I saw her threw away my water, wipe the pc keyboard with a dry rag and pushed the chair in that I was using. I asked her why did she threw out my drink and close out my session. She turned away from me, wouldn't speak to me and went to her office. I heard her giggling a while later and this isn't funny.

There have been a lot of issues happening here.

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L
10:00 am EST

Ramada No Organisation

I booked to stay at the Ramada Newcastle-Gateshead on the 8th November 2019, due to a change of circumstance, this was then changed to the 27th March 2020.
I phoned the reservation line today as I have a funeral to attend in Telford and was asking if I could transfer my booking to this hotel instead for the 7th March for one night, and either pay the difference or lose the difference in money.
I was informed that they could not find my booking. When I phoned the Newcastle-Gateshead hotel, they informed me that they did not have the booking. I explained that I have the emails from Marcus, the manager, and Sharon the assistant, who had explained that they had made the changes.
I explained that I would like to transfer the booking to the Ironbridge Telford hotel and I was told that they would not do this, nor would they give me a refund.
I explained that I was not meant to make the payment until I reached the hotel but this had been taken anyway. The hotel said that this was not their problem and I need to take this up with booking.com.
The attitude and complete disregard for my situation from the hotel staff has upset and appalled me.
I want to keep the booking within the same company, but it seems that no one wants to help and support me in this time of difficulty.
The staff at the Newcastle hotel, went from stating they would see what they could do, but then became rude stating that they would not be changing the booking.
I explained that they have made a mistake as they have not even corrected the booking and currently I would have turned up on the 27th March and there not be a room available. Staff then became nonchalant and appeared to not care whether they could help me resolve this or not.

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4:35 am EST
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Ramada spreading privacy in public - humiliation and mockery acts against the customer

I am devastating until now of such disrespect and making fun of me been provided "" and made to my address by the hotel staff in my presence as talking on my back in Turkish language about me as a making fun between each other about me and pointing me as "this one" (stuff name at the reception desk - Mr.Dogukan Temel; 10feb2020 7-7.15 pm),
and further on top of it spreading my privacy in front of the public in the reception desk area where it is all in the entrance and exit to/from hotel while my check-out by "named" himself as a manager (Mr.Bayram Baldiz) instead of inviting me to a private business room perhaps in order to handle my complaint in privacy as per international law of privacy of customer and no single word of apology but instead of attacking me and involving in very rude attacking way of speech again with spreading all my private information of how I booked hotel room and which room I booked and when and so on - and all in public and on top converting this ridiculous monologue attack to my address with reception female stuff as a souk bargaining style!
I request the management of the Hotel Group to contact me immediately and I prefer that everything will be via mail only,
as after such attack and humiliation and mockery in my presence by your employees on my address thinking that I do not understand the Turkish language and further continued of rude attacking monologue to my address with sarcastic way of using words and same time spreading my full privacy in public verbally and I got a kind of phobia of having any conversation at this stage as I am afraid to be abused again.
I demand to take urgent actions against all the stuff!

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3:24 pm EST

Ramada customer service and care-no invoice delivered

I stayed at the Ramada by Wyndham Hotel in Atlanta; I was told I could only receive a receipt/invoice via email. After confirming the email address, I was told I would be emailed the receipt later that day. I never received the email. After two weeks, I tried calling the hotel-both front desk, reservations, and the General manager. I then called the corporate headquarters of Wyndham and explained the situation. They prepared a "concern" after trying to contact the hotel unsuccessfully. The Wyndham concern number is 4376154. The customer service representative then told me that the hotel would provide me a response within the day. Nothing happened. I then called the customer service again the following day, with the same results: they tried calling the hotel with no responses and then resent the concern (same number). The representative then told me I would definitely get a response within the same the day. I received nothing. I then called the same customer service the following day. After explaining the situation again, the representative told me I should call or email the hotel. I explained this has all been tried and she was very unfriendly and unhelpful. I then suggested that she calling the hotel, as we have previously, to prove that I have a legitimate case. She seemed very unhappy and put me on hold for 30 minutes. I then ended up patched through to the Front desk who confirmed my email and then told me I would get the invoice by email. I am still waiting and looks like I will need to call again tomorrow. How hard can it be to get a receipt? For Ramada, apparently impossible.

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5:54 am EST

Ramada dirty bed sheets and got a big bite on my ankle

My wife and I were recently guest We felt confident in choosing your hotel which came highly praised, but the bed sheets were dirty and I have pictures the room itself was also really quite dirty and seemed to have been perhaps unused for quite some time; there was a constant damp and mould like smell in the room that gave my wife a headache The entire experience ruined We would like a refund or free 2 nights to fix this for our total stay. We feel that we were completely miss-led via your website, booking process and the very positive feedback that we had received from our friends. Awaiting your prompt reply,

Sean Amon
[protected]@gmail.com
[protected]

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5:45 pm EST
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Ramada jamal b

On Jan 7 between hrs of 6:00 or 6:30 I went to the front desk for towels because the cleaning lady didn't leave any in our room. I got her late Mon night they had me on the 2nd floor that morning I had to change rooms. Mind I add the elevator don't work. Anyway the guest service agent Jamal B refused to give me towels because he's not allowed to give Werner employees extra towles. He than stated Werner employees be stealing towles. I felt violated, profiled and discriminated against just because I worked for Werner. He also stated extra towels are for they're other guest not Werner employees. I informed him our room didn't have any towles he basically said I was lying. He eventually game me a bath towel but I didn't get a wash cloth. Luckily I had my own washcloth.

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1:31 pm EST

Ramada new year's eve gala

To Whom it may Concern

My name is Rick West, my wife, myself and 4 other couples had booked tickets to the New Years Eve Gala event at the Ramada Inn, Jackson Point.

I would like to first like to thank you for giving us the opportunity to join a great event, supporting the local area and live entertainment.

Unfortunately, not only myself but all of the people that were part of the West party were extremely disappointed in most aspects of the evening.

I was contacted on December 21 2019 and asked what time we would like our dinner reservations, I responded on December 22 2019 "our group of 10 would appreciate a reservation at 7 pm for dinner" I received no response to confirm this.

We arrived at the dinner portion of the Gala at 6:45 and seated right away, we sat until 7:30 pm before we were asked what we would like to drink, a server took our drink order and did not return for 20 mins with drinks, and only after we inquired for them. Our dinner order was not taken until 8:10 pm, ( one of our party is a diabetic and we informed staff of this with no avail) the gentleman organizing the servers and staff offered us a complementary drink and apologized for the wait, we then waited again and received our meals at 9:15, but, they were not all of our meals, staff had brought out 6 plates of salmon, we had only ordered two and 8 plates of beef, the beef dinners came to our table 15 mins later (by this time us with the Salmon had finished our meal) and all meals were cold, (There was compliments that they were tasty, too bad they were cold), by this time the Connors Brothers had started playing, we skipped our dessert due to time it takes to get it to us, and running closer to 12 am.
We noticed another party of 8 arrive after us, they had two servers catering to them, this party left the room before us after there dinner and dessert. Our severer was running around looking after what seemed to be more then four tables on her own, I believe it was the manager that came to apologize to us and asked if there was any way he could make this up, we suggested to pay for the drinks we had, he agreed but charged us $31 for a bottle of wine we had, I agreed as to not cause a scene.

When we moved into the Live entertainment room to see the Connors Brothers play we were seated at a table with 10 chairs and only 4 new years eve hats, we were late getting in and only able to enjoy three songs by the band before they went on a 1 1/2 hour break, There was a poor choice of beers available, even though it was a pay bar, the beer our table had were warm and tasted skunky.
We were then informed that there would be a celebration for a group of people, we were not informed this was happening on the onset, did not except it and had no choice but to participate or return to our rooms, this was 1 1/2 hour of time the band could have played, we elected to return to our rooms.

We had comments from serving staff that "its a busy time of year" " we are short staffed"
" I was called in to work just yesterday" In my opinion if you are setting up a New Years Eve Gala by selling tickets, have a guest list at the door, you are aware of how many people and meals you need to serve, in this you must be able to organize and predetermine the amount of staff you will need to keep customers happy and meals out on time.

In no why do I wish this to reflect on the server we had at our table, In my opinion the hotel management, kitchen management and the event organizers are responsible for the unorganized events of the evening,
In short I would have to really think twice about spending $85 a person to return to such an unorganized event.

Thank you
Mr.Rick West
Party of 10

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11:39 am EST

Ramada service is poor/ rude staff/ no upkeep

My stay at Ramada Almaty Kazakhstan is booked from 19/12/2019 to 24/12/2019.
4 rooms. 204, 203, 217, 601

On 21/12/2019 I am writing this complaint regarding not one but multiple issues.
1. Dirt rooms, not cleaned properly, bed sheets not changed since the date of arrival.

2. Rude staff not at all helpful. Had asked for some glasses and plates..Did not receive it till one hour and enquiring again the staff spoke rudely and declined by saying that the unless we order something glasses and plates will not be provided.

3.room service like refills and water was not provided unless asked multiple times.

It saddens me to write this, having trusted the brand name and stayed at different locations, I never expected such poor service. I would never stay at Ramada and advise others the same.
Would request you to take proper action against this hotel management.

Thanks
Arjun wig

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7:27 am EST
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Ramada beef burger

I was the hotel guest from Dec/ 05/19 till Dec/08/19. I ordered a burger, bread was so hard and old, meat was hard and cold, French fries was old, I paid and asked for supervisor, but I got no replacement or money back, I did not want to deal with them any more, I stayed hungry hole night. My name is Asghar Seyedzadeh living in USA, my e mail is [protected]@gmail.com

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Update by Mr. Essi
Dec 21, 2019 2:09 pm EST

As the general manager of Ramada Encore by Wyndham Tbilisi, I would like to follow-up to my F&B Director’s email and also sincerely apologize for the negative experience you had in our restaurant. Providing our guests with high quality, fresh and tasty food is one of our highest priorities and we deeply regret that you have experienced such incident. ( look at the picture and find the meaning of high quality and tasty food in Ramada Encore)

Update by Mr. Essi
Dec 21, 2019 1:50 pm EST

When you are in a third world country, Have to pay. Nowhere is USA.

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7:25 am EST
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Ramada poor attitude from receptionist, fly in food, and poor, defensive response from my review on tripadvisor

I stayed from 5th Nov to 9th Nov in Ramada Suites, Darwin, Australia. My main issue is with some of the staff members attitude towards me.

We were not happy with our 1st room as there was no air conditioning in the bedroom and it was unbearably hot to sleep there. We requested to change room and the receptionist called Lisa gave us another room with airconditioning inside the bedroom.

However, the 2nd day when we came back to our room at 5pm and we found out there wasn't any housekeeping service. I talked to a receptionist called Sharyenne and her reply was this is because I have changed my room. I wasn't happy with that and as I was talking she tried to talk over me. Luckily few minutes later Lisa (the other receptionist who changed our room on our 1st day) called me back and apologized. Unfortunately we did not get any housekeeping service on that day as it was after 5pm. I have also raised this issue with the manager Scott Russell and he apologized to us with food and drink. However the rudeness of that receptionist (Sharyenne) was unacceptable.

3rd day while we were having breakfast I found a fly in my fried rice (picture attached). I talked to the waiter who then spoke with the chef. The chef, however, did not apologize immediately nor even looked at me. Only thing he did was to use a fork and fork out that fly then handed the waiter back the plate with all the remaining food left. I informed the waiter that I was going to escalate this rude attitude to the manager again. Then 10 minutes later chef came and apologized to me in person.

Another issue I want to raise up is I posted a comment on tripadvisor and attached the picture with the fly in my food. The representative named michelleaK9880BV accused me of putting a fly on the fork and did not respond to any of my other comments on the review. I would like to point out one thing, the purpose of me or other guests giving reviews and feedbacks is to encourage staff to reflect and improve, rather than acting defensively.

Can you please remind staff from Ramada Suites Darwin to please improve their customer service and communication skills? Also please remind michelleaK9880BV to work on her reflective skills?

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10:10 pm EST
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Ramada wheelchair accessible room

I made a reservation on Nov 1 for a handicap accessible room through the link provided by HGT Sports Services hockey tournament. In the confirmation it was indicated that ‘yes' an accessible room was available. In the request section I also put that I needed an accessible room because I'm wheelchair bound. I called and confirmed by phone as well a week ago. I was told everything was good for our weekend. I arrived tonight to find out that the 1 and only accessible room apparently is unavailable from Sept-Dec. if that was the case, and I had know, I would have booked my reservation through another hotel. I can't even get into the bathroom with my chair of the room they gave us. My son basically has to carry me, or I have to crawl to use the bathroom. Forget taking a shower for the next 3 days. Again, had I been told that there was nothing available, I would have made other arrangements. The front desk staff were very polite but basically said - sorry. Nothing we can do. At this time of night I'm not comfortable hunting around for another hotel and hauling all of our bags and a very tired child around an unfamiliar city. I will be doing that tomorrow unless some kind of resolution cannot be reached. Is it possible that there is really only 1 accessible room in this entire hotel? I phone the customer support number on your website for them to tell me there was nothing they would do either but to talk to front desk. Which I have already done. I would appreciate someone contacting me to remedy the situation. I will be seeing the manager tomorrow morning but you should be aware of this glitch with your booking system and this hotel.

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Phone numbers

1800 946 476 1800 062 1218 More phone numbers

Website

www.wyndhamhotels.com/ramada

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